Very good location
Vivekbhai P
Customer Reviews for Cleveland Smokes & Beverages
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Best location
Vivekbhai PBest location
Vivekbhai Pbest location to rent truck
Vivekbhai PBest location
Vivekbhai PThe truck had garden equipment, rakes, and a pallet - and was covered in dirt. Cab has mud. I bought a broom to sweep it out before loading. Equipment was missing.
Brian FBest location for rent truck
Vivekbhai PBest place to rent..
Vivekbhai PIt’s dispenser but best place to rent truck
Vivekbhai PBest location
Vivekbhai PWas scheduled to pick up U-Haul from North Olmsted location and afternoon before pick-up was switched locations to a liquor store/CBD/bong shop. Was also told by pick-up location employee and also then via text from U-Haul that I could drop off U-Haul in Columbus (picked up in Cleveland) and pay the $30.00 difference (had already paid $164.00 and was told that it would be $199.00 total) only to have found out when returning it in Columbus it was to be $199.00 on top of the $164.00 that had already been paid. Very discouraging to say the least. Was told to not deal with U-Haul by others who have moved their children into college and now I understand why. The employees at the drop-off were very understanding but they could do nothing about the issue.
Harry MBest location...
Vivekbhai PThe back of the U-Haul was disgusting. It looked and smelled like they had live animals in there prior to our rental and it was never cleaned. There was what looked and smelled like urine everywhere and remnants of animal feed on the ground. We had to completely scrub down the truck before we could use it which put us behind for our delivery. We called and left a message at the store but the call was never returned.
Autumn GVery friendly staff
Russell VVery Nice Location Nice Customer Service..
Vivekbhai PNice store to get truck
Vivekbhai PVery nice people to rent from
Vivekbhai PI took the truck for 2 hours i put 11 miles on it. When i return i been charged for 9 gallons of gas!!! Even though the fuel gauge was at the same mark when i received it. Not recommended at all
Mohamed A“We don’t guarantee anything” is a piss poor slogan for your company. If people make reservations make sure they get what the reserve. Maybe pay drivers to move trucks to areas you need then. But I’m not coming back and I’m telling everyone I know not to use U-Haul.
Jarred AI had ordered a half dozen blankets Which were not there.
Patrick MWent to pick up the truck and the service at this location was atrocious. It took 45 minutes to get the key even though everything was filled out online. The employees didn’t seem to have an organized system or understand what to do. The vehicle had a lock on it that required the employees to phone a u-haul manager to remove, which even he couldn’t do. That added another 45 minutes to the pickup. Overall would not recommend this location.
Ava FVery good location
Vivekbhai PVery highly recommend place..great location..
Vivekbhai PBrand new..
Vivekbhai PCould not pay with cash!!
KAREN EVery convenient location.nice parking space. Close to airport
Vivekbhai PBest place to rent the truck
Vivekbhai PGreat location..Good place to Rent Truck
Vivekbhai PThey need pickup truck.. Best friendly staff
Vivekbhai PBest uhaul renting Experience..
Vivekbhai PAs Always I rent my truck from Cleveland smokes and beverage.. Great location
Vivekbhai PVery good place to rent truck.. Nice parking ,quick service..
Vivekbhai PDid not return my rental. Had to live chat and make 2 phone calls to get it done. They are shady and should not be a third party location. First customer service call was clearly irritated I was concerned about incurring more charges. You changed my pick up location 24 hours prior. Not acceptable. The whole process was harder than it should be.
Dawn DBest place to get uhaul truck planty of parking . Nice service
Vivekbhai PWhen I picked the uhaul up the gas was on half of tank so when I returned I filled the gas back up to half of tank and still was charged for gas very horrible experience a rip off
Tamara HVery convenient location.. Friendly staff..
Vivekbhai PI was missing the furniture pads I had ordered and had an extra dolly that I did not want to be responsible for. There was also trash left between the seats at time of pickup.
Thomas BI was charged for 2 dollys and they didn’t have any in the truck
LYNETTE BI selected the mobile check in but it was not an option when I arrived. I had to go inside and give all my info all over again.
Lee MOne do not charge for something that person never got. Second give the uhaul on gas not empty!
Roxanne MNot the safest neighborhood to visit. Gentleman who was getting the rental set up, disregarded me saying I DID NOT want the additional insurance and added it to my invoice. I did not know until I was returning the truck that it was added. He specifically asked me twice if I wanted it and I declined both times. I am very glad I was well informed and did my reading an research before picking up the truck. Milage costs were not discussed nor any additional information. Again, I was well aware of any charges as I did the research but I expected everything to be covered and it wasn't. Just go to a uhaul specific store. The truck I picked up was COMPLETELY empty on fuel even though the check stated it had 1/4, the seats were ripped up, the cab was full of dust and cigarette ashes. The driver mirror would not stay adjusted, the slightest bump and it would move to where I couldn't see anything. One of the worst uhaul experiences.
Magen EGood parking nice location
Vivekbhai PU-Haul should trade the people this was the first time that this gentleman was checking a truck in and had to be on the phone talking to someone to tell him how to do it. This was not my original drop off I was sent a text message to drop off at this location. The next time I rent a truck and pick a location to drop off that’s where I will drop it off I will not let you guys change my location anymore. Very disappointed in U-Haul this time not the truck that I wanted on pick up and a different drop off location. It cost me an extra $45 in gas for this bigger truck.
William M