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Jeff H
Customer Reviews for Clifton One Stop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
People that worked there were not helpful. Phone service not good at location. The guy that worked the rentals was not at location (was not after- hours)
Sarah UGreat people great drop off,
Travis RNothing, everything was great
ed cClark at the Clifton location is the best I've ever worked with and I've rented a LOT of uhauls.
Trevor BIt was a challenge getting verified. I understand there was so hiccups on my end (I put in my friends number-Michael, and he forgot who I was (older guy), and then I had to call in. I was told to redo my verification process and then I called in again. It took me almost a whole hour. However, I was finally on my way, picked up my equipment, and returned the truck. Lastly, ensuring the key was secure with the combination lock was a bit tricky, getting the lock to stay in place. I got the lock through the little hole, held back the little unlock mechanism on the lock and simultaneously rolled the combination in several directions and the lock Locked in place. Woohooo!!! Thanks U-Haul.
Aaron JHelpful knowledgeable friendliest person ever met
Patti HU Haul rep was very rude. He didn't check the truck before we got it so he didn't know what shape it was in. He wasn't there to check it when we brought it back. I called and asked for a receipt because I needed it for my records. He said I'd have to come get it in person. He was not there so I had to wait on him. Then he said he wanted to charge 50 cents for it. I asked for a detailed receipt but all he gave me was the total. Very rude. He gave U-Haul a bad name.
mike mStop over charging people!! I used a $29.95 truck for 3 hours and got charged almost $170. It’s bullshit!
Tracy BVery upset because found out that there were two locations in Savannah,TN I could have left the unit. I had to drive 21 miles to Clifton which caused me to have a mileage overage. These locations were not an option on the website.
Charles JAll good very accommodating thanks
sam sAll awesome nice people pu and just camera at gas station at uhaul drop off key in drop key box — nice location
Patti HGive a veteran discount
SAMUEL SThis is for UHAUL Over all not necessarily the pick up location. this is the second time in 2 months that I needed to use Uhaul Both times was just terrible. Not only did they change my pick up location four times but they were rude on the phone. The first time, I had a flat and had to wait almost six hours to get it fixed. I will most likely use another service from now on. the pick up spot was thirty minuets out of my way. when I got there and told the lady I was there for Uhaul pick up, the lady gave me a look as if I was putting her out. I had to check in with the owner on the phone. The drop off place was extremely helpful and did what they could to fix the problem but Uhaul never got back to me.
MARC MTruck was so far out of alignment it was hard to keep on road.
Daryle MTrailer leaked water. Everything I'm bottom got soaked. Also had to tighten hitch at every stop.
Lisa HLower side steps for cab of truck and more handles for easy entry to truck for driving.
DONALD EVery friendly and knowledgeable about uhaul business. Would highly recommend and will definitely use again.
Lisa HThe customer service was excellent. I can’t think of any improvements that are needed.
JOHN RTransaction was easy.
MARK HWas just fine, no need.
Jim HNot over charge customers when the initial contract has starting miles and I go over so initial miles were changed to make it appear I went more than I did over. I have pictures.
Kristopher TBoss sent a guy to help me "back "the trailer who had NO CLUE how to help me. Very embarassing and did not have to happen.
VERONICA ZNothing everything's perfect
James NSame as above
John dThank you for a great moving experience!!
wanda wclark was very helpful and trailer was great the whole expierence was all good!
walter wTiming is based off when the owner wants to show up. Not at the pre scheduled time.
Alan Hnone
John SGreat & helpful service. We would gladly recommend this location as a drop off spot. We plan on using them as a pick up location in the near future. Very pleasant experience all around.
timothy pclark was very helpful
BILLY PUhaul messed up my reservation and it took 3 hours to get a trailor. They didn't even have the one I reserved so I had to get a different one. The whole thing was a big mess. They changed my pick up location as well. Not Happy at all and I want a refund!
MICHAEL FAbsolutely the best experience I've had with U-haul ever. We have used U-Haul several times and this is the best location we have ever dealt with.
CRAIG Cawesome !!
LARRY PClark Bates provides excellent customer service
RONALD Sgreat service..very professional..Mr Bates explained things very well and was very helpful...we got there and was checked out and in very fast
SCOTT MMov2 for help robed me of over $$2000.00 What unprofessional thieves. Filed police report. Store I got the truck f4om is flat out awesome. Movers flat out suck and were all felons! What an ulcer 251 Sunrise Ave Nashville, Tn
WILLIAM JOutstanding The paperwork was mostly complete when I arrived. All rules and information was shared with consideration. Thank You for the great service.
WANDA SVery helpful and friendly . He had us done and checked out in just a short time.
VERN Eall areas of this location was in an organized and effcient manner , very nice and helpful employees.
HUTTON SThe office area and generally the U-Haul office was not in a professional manner.
Larry W