Customer Reviews for Climate Control Self Storage
(U-Haul Neighborhood Dealer)

512 reviews

645 Rte 739   Lords Valley, PA 18428
(S Of Rt 84 Exit 34)

(570) 775-0596

Office Hours

  • Mon-Sat: 9 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(570) 775-0596

645 Rte 739
Lords Valley, PA 18428
(S Of Rt 84 Exit 34)

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

William R 
Rating:
5.0

Amy was very helpful and knowledgeable. I'd definitely recommend her, great employee.

JOHN M 
Rating:
5.0

Customer did not leave a comment.

Christopher H 
Rating:
5.0

Customer did not leave a comment.

Pelkins A 
Rating:
5.0

Amy was extremely nice, helpful, and very professional. She even hand salted the driveway so the the truck wouldn’t slide down the hill leaving. Couldn’t ask for a better experience

Michael H 
Rating:
5.0

The young lady was very helpful and very friendly and the trailer was in great condition 😀

Evan S 
Rating:
1.0

There is no official way to return the vehicle key. Just a box to throw the keys in. You have no proof that you returned the vehicle.

JOHN T 
Rating:
5.0

How about putting ramps on smaller trucks as well, because sometimes people have a hard time trying to lift things up that high with medical conditions.

Thomas F 
Rating:
5.0

Customer did not leave a comment.

Felicia O 
Rating:
5.0

I am moving my items in on Wednesday 12/11.

Debbie R  |  Reservation 
Rating:
5.0

Not much can be done about improvement. The attendant was very nice, helpful, and professional

Andre T 
Rating:
3.0

Customer did not leave a comment.

Angelina P 
Rating:
5.0

Customer did not leave a comment.

James S 
Rating:
5.0

Customer did not leave a comment.

Aleksey D 
Rating:
5.0

Sales associate was very knowledgeable, professional & easy to work with. Definitely would use again & recommend to others.

Hugh G 
Rating:
5.0

Amy is extremely conscientious and her assistance was very much appreciated and helpful.

Ihor B 
Rating:
5.0

The agent I worked with was courteous, very helpful, and completely professional. It was a pleasure working with her.

Jason F 
Rating:
4.0

Customer did not leave a comment.

Todd P 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN J 
Rating:
5.0

Very nice. Easy In and out. Quick

Steven D 
Rating:
5.0

Great Customer Service. Very understanding.

Daniel G 
Rating:
5.0

Customer did not leave a comment.

John D 
Rating:
5.0

You are a wonderful person. I appreciate all you did. I would recommend your U-Haul service and the storage. It is cell ent. Take care and again thank you very much

Rebecca G 
Rating:
5.0

The front desk staff is very knowledgeable, helpful and friendly. The trucks are clean and well maintained. I will definitely go to this location again for my future U-Haul needs!

Alisa R 
Rating:
5.0

Customer did not leave a comment.

EUGENE B 
Rating:
5.0

Customer did not leave a comment.

ROBERT C 
Rating:
5.0

Amy was very helpful and very pleasant. Everything went smoothly.

Joseph F 
Rating:
5.0

The Woman that helped me (sorry, forgot her name) was just delightful, so helpful and really someone that I cant wait to deal with again (as we have 2 more moves coming up). if only more people cared for their job like she does!

Michael E 
Rating:
5.0

I had the pleasure of meeting the location representative Amy. She greeted me with a smile and quickly and efficiently took care of my rental needs both on pick up and return

Richard E 
Rating:
5.0

Amy was awesome to work with! Much thanks to her for a seamless move!

Michael M 
Rating:
5.0

Give them more equipment

Ronnie N 
Rating:
5.0

Customer did not leave a comment.

DYLAN T 
Rating:
5.0

Customer did not leave a comment.

James U 
Rating:
5.0

The best service

Dejanee D 
Rating:
5.0

I would recommend the Lords Valley location. Amy was excellent to work with! Extremely helpful, courteous and professional.

James J 
Rating:
5.0

Amy was a fantastic person to work with and will do it again in the near future, thank you Amy.👍

Robert M 
Rating:
5.0

Nothing! Amy was so helpful and accommodating. Made the experience less stressful and everything went so smoothly from pickup to dropoff. Thank you!

Allison M 
Rating:
5.0

Customer did not leave a comment.

paul s 
Rating:
5.0

Amy was outstanding and very helpful.

Eric B 
Rating:
5.0

It’s been 20 yrs since I rented a uhaul. Amy was very helpful during this process answering all my questions and concerns. It was the best customer service experience that I’ve had in a long time.

Jennifer V 
Rating:
5.0

Customer service was great! She was extremely helpful and made getting the Uhaul truck simple and easy! Highly recommend!

Christopher L 
Rating:
5.0

Customer did not leave a comment.

MArk L 
Rating:
5.0

Amy was very quick, thorough, and friendly!

David B 
Rating:
5.0

We’ve rented trucks before but this was by far best experience we’ve ever had. Amy was so nice and helpful, she walked us through how it all worked with the variables we had, the facility and the truck were pristine and pick up and drop off was so easy. Would absolutely recommend!

Gus C 
Rating:
5.0

Customer did not leave a comment.

Robert K 
Rating:
3.0

I got there at 2pm and they were closed. Again, I had to spend excessive time trying to drop off equipment at an unmanned , gated location. Waste of time.

David A 
Rating:
5.0

Amy was awesome and very pleasant. got me on my way quick. Thank you

Joshua C 
Rating:
5.0

The owner was very accommodating when we were unable to return the truck in the time frame originally reserved.

Michele W 
Rating:
5.0

Customer did not leave a comment.

Kimberly D 
Rating:
5.0

I had fantastic service there's nothing I could add that would make it any better . The office lady was great . It was a pleasure to work with her.

Kerry C 
Rating:
5.0

It couldn’t have been any better.

dean l 
Rating:
5.0

Amy was friendly and helpful from the first phone call to when I picked up the 6x12 trailer. She also guided me when it was time to turn the trailer in after we unloaded it in Florida. She is a credit to the company. All service providers should be like her.

David R 
Rating:
5.0

Amy was extremely helpful and went above any beyond. Thanks!

micheal f 
Rating:
5.0

Amie was the agent that helped me with the reservation. She was very helpful. Wonderful person. Thank you so much

richard o 
Rating:
5.0

Nothing I can think of

Ronald A 
Rating:
5.0

Customer did not leave a comment.

rich q 
Rating:
5.0

Everything went well. Just want to say that Amy was incredible- not only was she knowledgeable about all details- she went above and beyond to make this experience easy. She is friendly, courteous , patient, and helpful. Need more people like her in the world

NOEMI T 
Rating:
5.0

It was terrific the lady was very helpful quick and courteous.

Barbara M 
Rating:
5.0

One of the best customer service experiences I’ve had lately

Matthew H 
Rating:
5.0

Great customer service

Palmiro P 
Rating:
5.0

Customer did not leave a comment.

Anthony D 
Rating:
5.0

Excellent in every way

TIMOTHY M 
Rating:
5.0

Customer did not leave a comment.

Peter M 
Rating:
5.0

Amy, the lady at the front desk is the best in customer service. Wish everyone else in other companies will be even half as kind as she is. She was extremely helpful in the process of getting the right truck and get the ball rolling.

Gal G 
Rating:
5.0

Amy my U-Haul rep was extremely professional and courteous.Made our rental extremely easy and went above and beyond to make sure we had everything needed. Shes a great representative of your company and you’re very lucky to have her as your employee. I looking forward to renting again with U-Haul in the future thanks to Amy! Great job!!!!

Kevin D 
Rating:
5.0

Nothing csn improve my rental experience. The equipment performed perfectly. Amy, who rented the truck , was very professional , knowledgeable and friendly.

Mark T 
Rating:
5.0

Customer did not leave a comment.

Paul A 
Rating:
5.0

Service was excellent,Amy covered all aspects of the rental experience very professionally ,would recommend to anyone.

James S 
Rating:
5.0

Customer did not leave a comment.

Deborah L 
Rating:
5.0

Amy was great and made sure we had everything we needed before leaving the facility. She was friendly and I would highly recommend this location for a U-Haul pickup/drop off.

Aren W 
Rating:
5.0

Customer did not leave a comment.

MArk L 
Rating:
5.0

Customer did not leave a comment.

William E 
Rating:
5.0

None. Excellent experience. Amy is an asset to your company and a pleasure to work with.

Elaine H 
Rating:
4.0

Amy was very friendly and considerate. Thank you for your help!

Brittany H 
Rating:
5.0

Customer did not leave a comment.

Janet B 
Rating:
4.0

Customer did not leave a comment.

Michael D 
Rating:
5.0

Customer did not leave a comment.

DANIEL D 
Rating:
5.0

Excellent service

Patrick N 
Rating:
5.0

Customer did not leave a comment.

brandon k 
Rating:
5.0

We had an excellent expdrience! Not only was the truck clean but the manager came in early to make sure we could get our truck on time and helped make the check-in process so easy. Was a great experience and will use again!

Carrie S 
Rating:
5.0

Great customer service

James L 
Rating:
5.0

Amy was fantastic. Truck was in perfect condition and she was a pleasure to work with!

Jed B 
Rating:
5.0

Very friendly helpful staff. Easy all around. Will come back.

Angela C 
Rating:
5.0

Amy was polite, detail oriented and very professional… a real pleasure to work with! I certainly will recommend U-Haul, and especially Amy, in the future!

Scott S 
Rating:
5.0

At this location Amy took care of us and really help us with the rental of the truck and made our experience the most comfortable one. She also helped us at the time of dropping off the truck as the app was giving us a hard time. I will definitely recommend my friends to rent from this location.

Arisandy G 
Rating:
5.0

Amy did an amazing job. Professional, pleasant and knowledgeable.

Peter W 
Rating:
5.0

Amy provided spot-on service and rental close out.

ihor b 
Rating:
5.0

Excellent service. It was a pleasure to deal with Amy. She was very helpful and super nice.

Ruben L 
Rating:
5.0

Customer did not leave a comment.

William E 
Rating:
5.0

Great staff the renter was very helpful and friendly working me and my team

Willmar C 
Rating:
5.0

Amy was fantastic! Very knowledgeable and friendly, she made the whole experience a wonderful one. I will recommend her and this location to all my friends and family.⭐️⭐️⭐️⭐️⭐️ Thank you!

Chuck D 
Rating:
5.0

Lords valley uhaul was very helpful and personable. Receptionist helped make things into a smooth transaction. Thank you

Arsenio V 
Rating:
5.0

Love that this place was so close to my home. The woman behind the desk was very helpful and got me out quick and easy answering all my questions.

Amanda G 
Rating:
5.0

The customer service was exceptional.

Ronny C 
Rating:
5.0

Customer did not leave a comment.

James U 
Rating:
5.0

The Woman working there made everything effortless.

Joseph C 
Rating:
5.0

Drop off was easy simple and pleasant.

John D 
Rating:
5.0

Customer did not leave a comment.

Cheri-Anne O 
Rating:
5.0

Nothing at all. Everything was perfect.

LOUIS D 
Rating:
3.0

The ac was not working correctly. It seemed to work on the way to my first stop. After truck was loaded and good to go the ac wasn’t. Tried everything to get it to work again. After I unloaded truck to bring it back rhe ac seemed to work again. Just weird.

Roseann O 
Rating:
5.0

Customer did not leave a comment.

Gary N 
Rating:
5.0

Customer did not leave a comment.

LUIGI C  |  Overall Experience 
Rating:
5.0

Even though we had moved to Carbondale, PA, I still kept my storage at this facility in Lords Valley because of past experiences. I always enjoyed speaking to the manager and the area is easily accessed. The manager always made it a pleasure to be there!

Isabelle D  |  Overall Experience 
Rating:
5.0

Friendly and helpful customer service would surely recommend

eudene w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIEDRE M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James G  |  Overall Experience 
Rating:
5.0

Excellent storage facility, employees were extremely friendly.

Robin S  |  Overall Experience 
Rating:
5.0

Everything from explaining rental fees and process, to moving out was easy! Clean, secure. You feel safe having you things in their facility. This is the 2nd time using them, the first being in 2006. Highly Recommend!

Kris T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Todd S  |  Overall Experience 
Rating:
5.0

Excellent service. Great.

RUDY F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martin W  |  Overall Experience 
Rating:
5.0

Great place, clean. Very friendly staff. Highly recommend

Harold T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janet D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nita R  |  Overall Experience 
Rating:
5.0

My use of Climate Control was only for several weeks but I had no problem with this business and was glad to be able to get a storage unit in light of the recent influx of new people moving to Pike County. Self-storage businesses have waiting lists at the moment.

David V  |  Overall Experience 
Rating:
5.0

Staff was very helpfully and polite

Joshua R  |  Reservation 
Rating:
5.0

Christine was always available and super helpful

GARY G  |  Overall Experience 
Rating:
5.0

Friendly staff. Always helpful. I’d totaly recommend or do business again here

MORRIS S  |  Overall Experience 
Rating:
5.0

Staff here is superb Very friendly knowledgeable and attentive to details Close to my house.

ROBERT G  |  Overall Experience 
Rating:
5.0

I was a first time storage unit renter. The staff here made it quick and easy and they were well informed. Moving can be stressful as it is and luckily this process was smooth and easy.

SEAN C  |  Overall Experience 
Rating:
5.0

Complete customer service satisfaction!

MARIE M  |  Overall Experience 
Rating:
5.0

Representative was extremely helpful and efficient. The facility was well kept and units clean and spacious. I would recommend this location to anyone needing storage.

Privacy R  |  First Impressions 
Rating:
5.0

The staff is very friendly and helpful. I am very pleased!

Privacy R  |  First Impressions 
Rating:
4.0

We ended up needing a bigger storage unit and they were very accomodating.

Privacy R  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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  • Self-Storage

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