Customer Reviews for Climate Control Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Climate Control Self Storage

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Vadim E. on

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Always smiling persons working there Pleasure to deal with Thank you

Dean B. on

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snow on the windshield 15 min to clear so i could leave

Henry D. on

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You charged me for items that I specifically said I would not pay for. This is fraud.

Michele M. on

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Customer service was phenomenal at this location. I actually got there 5 minutes before closing to return the truck and I didn't feel like I was a bother at all. I did feel very bad that I got there so late. I will recommend this place to anyone needing to rent a truck!!!

Robin S. on

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Can't think of anything.

Robin S. on

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Customer did not leave a comment.

David N. on

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The reservation process was terrible. The confirmation we received was wrong. Corporate said they'd fix it & they didn't. It took over a half an hour when we were picking up to fix it

Keith M. on

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After 32 years in the same home, my wife and I moved up to Hemlock Farms. One of the few transactions that went super smooth without a glitch was dealing with Christina up at Lords Valley Climate Control Self Storage. Christina was pleasant, professional, and very efficient! Would definitely recommend and use again! Thank you, KM

Daniel F. on

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Great drop off location always friendly and helpful

Robert H. on

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Customer did not leave a comment.

Thomas S. on

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This is location is PERFECT !!!. Employees are friendly and very professional. Please don't change a thing.

Susan C. on

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John G. on

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Christine is amazing. She went upon and beyond expectations to ensure that I was able to get my truck rental. Mad props to Christine.

Margaret P. on

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The issue I had was on my return. I originally planned to return the trailer in Buffalo on a one way. The people at u-haul asked if it would be possible to bring it back to the PA site. I agreed it was promised as two days and it would be cheaper for me and they would get the equipment back to rent again. When I got back they charged me 3 days! That was not what was agreed at time of rent. I told them I would not be able to get it back until Saturday. I top of that I now had an additional 100 miles on my car as it is 50 miles from my house (Drop off and back home). I should get a refund of one day on the rental.

Keith M. on

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EDMOND H. on

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Dennis E. on

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Have your system know what talking about told me a location that we went and they do not have U Hauls then we went to another PoconoMtn Mini Storage they were closed but went back another day and they had trailer we needed but said we had to call U Haul we did no one seems to know how to help us for a close location and sent us to Lords Valley which I never heard of. I was on phone multiple times for about six hours to rent a trailer. What a run around. Really was out of way for us!

Aba B. on

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Kevin R. on

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Joseph N. on

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Christine did an excellent job with her safety check on the trailer and check in procedures for the rental. Will recommend.

jerry B. on

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have more gas tank almost empty

Marshall B. on

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Consider unlimited mileage

John G. on

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Jose B. on

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NICOLE K. on

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Next time read the miles the right way before people leave.. I had to pay 30 something miles extra and I did not go over the miles I was givin!!!!

James C. on

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Rick M. on

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Rick M. on

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John S. on

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Nothing ....everything worked out great pleasure to deal with ...thank you

Richard C. on

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Make location more noticeable to traffic .

Serge D. on

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Give them the same service that I enjoy

Alfred M. on

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Customer did not leave a comment.

Katelyn C. on

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My experience was great! Very helpful and a smooth experience for my move

Robert B. on

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Clerk pulled into the lot right at 9, so they were not open at 9. Early is on time, on time is late, and late is unacceptable.

Joshua R. on

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Staff was very helpfully and polite

Joshua R. on

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Staff was very polite and helpful

Joseph R. on

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Nothing great service

stephen P. on

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Easy in and out, super fast with paperwork. Christine is the best uhaul associate I have worked with!

GARY G. on

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Christine was always available and super helpful

MORRIS S. on

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Friendly staff. Always helpful. I’d totaly recommend or do business again here

ROBERT G. on

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Staff here is superb Very friendly knowledgeable and attentive to details Close to my house.

SEAN C. on

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I was a first time storage unit renter. The staff here made it quick and easy and they were well informed. Moving can be stressful as it is and luckily this process was smooth and easy.

MARIE M. on

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Complete customer service satisfaction!

Matthew G. on

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I had an absolutely TERRIBLE Uhaul experience. I would not recommend Uhaul anything to anyone. They screwed up my reservation. They screwed up the equipment, almost left me stranded, gave me the only option which was to drive a 26' truck. I have SEVERE anxiety and drive a compact. Are you kidding me. Even this is a waste of time I'm going to call the better business bureau.

Robert S. on

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Customer did not leave a comment.

SVETLANA T. on

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CHRISTINE S. on

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Nothing...!!! Ur service rep was kind n courteous... even after I went over my contract time limit... TWICE...!!!

Robert G. on

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Friendly and courteous staff.

David G. on

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Customer did not leave a comment.

Annette H. on

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Christina, the receptionist was extremely helpful,friendly and efficient. Her interpersonal skills were very much appreciated. We had the U-Haul scheduled for 9 am with movers waiting at 2 locations and the day was planned with the utmost efficiency. The U-Haul did not show up at the location until 10.30. Which put all of us an hour and a half behind schedule. We had no choice but to wait the 90 minutes. I was paying 5 people by the hour and the $50 credit did not make a dent in what the delay cost me in labor. May I suggest that you revamp your policy to assure that this type of a muck up never happens to anyone else.

Frank H. on

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Your 800# sucks Never called back, or notified of any trucks in the area. Very dissapointed!!!!!!!!!!!!!

William W. on

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Customer did not leave a comment.

kaola S. on

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Very nice personnel at this site.’

Samuel M. on

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Aaron D. on

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Robert R. on

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Great customer service and easy pick up and drop off.

Yevgeniy Z. on

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Very poor selection of trailers offered. Couple of years ago it was much better. Though the clerk at the desk went above and beyond to help.

John L. on

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Noelle T. on

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The location I used was absolutely running a scam. I explained that I needed a bigger truck multiple times and they "did not have one available" yet when I picked up and dropped off the 10 foot truck I used there were 4 larger vehicles each time, in the same spots. This caused me to make multiple trips and rack up high mileage. I also cleaned the vehicle 5 minutes before returning it and double checked it before I left yet they still charged me a $25 cleaning fee. When I questioned them, they insisted it needed to be swept out even though I know for a fact it did not. The staff were rude not helpful whatsoever. This experience has tainted my view of uhaul as a company and I will be sure to let anyone considering uhaul know that they will be better served somewhere else.

gene G. on

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Truck used a lot of gas!

ROSEMARIE C. on

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Office manager Christine is excellent! Very helpful and very friendly and just very nice all around. Made the return very easy. And smooth Her customer service is wonderful!

ADAM Z. on

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Always courteous, friendly and fantastic service!!

William T. on

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Have the equipment that I reserve at the location selected. Uhaul seems to be dropping the ball a lot lately.

anthony Y. on

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Anthony M. on

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Ramon C. on

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Ty for youre service im happy for youre help

Kieran M. on

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Along the front of the trailer was four inches of ice from rain leaking into the unit and then freezing. I tried to chip it out but it was around the bolts so it melted as I drove South and got my stuff wet,. Not cool.

gina C. on

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Christine was awesome!

William S. on

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Tank was not full. I didn't notice it right away.

NATHANAL F. on

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The woman at the counter was awesome.

JEAN G. on

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19.95 ends up being $78! Plus $14 for gas....only went fifty miles in total. Too expensive!!

JAY M. on

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I wish I knew they were there when I first obtained storage.

David M. on

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Customer did not leave a comment.

Kenneth A. on

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Christine was very helpful and pleasant.

Carrie M. on

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Just possibly have brake light adapters to rent or buy.

Elizabeth L. on

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Self Storage was very accommodating and helpful. I have no problems with this facility.

Margaret L. on

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Customer did not leave a comment.

MARK D. on

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Oscar O. on

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Susan F. on

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MICHAEL A. on

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brian F. on

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Make it easier to return .I went to3 different locations and they were closed with no drop box and one told me they don't except trailer 's

Leianna S. on

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Leianna S. on

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Dropped off trailer @ 8:30 pm, no one there. Was nice to be able to return online. Made it very easy to return.

Mary P. on

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Patrick R. on

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phillip H. on

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Jean R. on

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Jim L. on

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Passenger side cab motor cowl was not snapped resulting in very hot temp inside of truck until we were finally able to find the problem one half way thru the trip

Michael G. on

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All went extremely well with my rental. Staff was very helpful and friendly as well.

DENNIS F. on

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Customer did not leave a comment.

Wonil S. on

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KENNETH M. on

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Customer service was outstanding! Representative went above and beyond to helped me resolve an issue with the truck and get my belongings into storage.

Maryanne P. on

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Customer did not leave a comment.

Ronald S. on

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RdeNeed to have mote 20-26 fat trucks. Had to move and they only had a 25 fat. Had to make too many trips and then get charged because uhsul is ridiculous with three inventory. Moving experience was a nightmare.Ordered a large utility dolly and they only had the small one but did not notify ahead of time and no one ever answered photo.r at location.

john S. on

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everett G. on

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No lights on at sign past the drive way had to turn around an find a place big enough for the truck to do so felt I left it a the side of a road.

Richard C. on

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KATHY S. on

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Vital P. on

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Thsnk s for help and participant to women who work there.

Henry K. on

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Serge D. on

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Keep up the great service.

wiliam O. on

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very pleasant workers

Ismael M. on

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Customer did not leave a comment.

David S. on

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Add a hand truck with the truck rental.

Jonathan M. on

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Customer did not leave a comment.

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