Customer Reviews for Climate Control Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Climate Control Self Storage

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Robin S. on

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Customer did not leave a comment.

David N. on

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The reservation process was terrible. The confirmation we received was wrong. Corporate said they'd fix it & they didn't. It took over a half an hour when we were picking up to fix it

Keith M. on

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After 32 years in the same home, my wife and I moved up to Hemlock Farms. One of the few transactions that went super smooth without a glitch was dealing with Christina up at Lords Valley Climate Control Self Storage. Christina was pleasant, professional, and very efficient! Would definitely recommend and use again! Thank you, KM

Daniel F. on

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Great drop off location always friendly and helpful

Robert H. on

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Customer did not leave a comment.

Thomas S. on

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This is location is PERFECT !!!. Employees are friendly and very professional. Please don't change a thing.

Susan C. on

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Customer did not leave a comment.

John G. on

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Christine is amazing. She went upon and beyond expectations to ensure that I was able to get my truck rental. Mad props to Christine.

Margaret P. on

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The issue I had was on my return. I originally planned to return the trailer in Buffalo on a one way. The people at u-haul asked if it would be possible to bring it back to the PA site. I agreed it was promised as two days and it would be cheaper for me and they would get the equipment back to rent again. When I got back they charged me 3 days! That was not what was agreed at time of rent. I told them I would not be able to get it back until Saturday. I top of that I now had an additional 100 miles on my car as it is 50 miles from my house (Drop off and back home). I should get a refund of one day on the rental.

Keith M. on

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EDMOND H. on

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Dennis E. on

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Have your system know what talking about told me a location that we went and they do not have U Hauls then we went to another PoconoMtn Mini Storage they were closed but went back another day and they had trailer we needed but said we had to call U Haul we did no one seems to know how to help us for a close location and sent us to Lords Valley which I never heard of. I was on phone multiple times for about six hours to rent a trailer. What a run around. Really was out of way for us!

Aba B. on

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Kevin R. on

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Joseph N. on

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Christine did an excellent job with her safety check on the trailer and check in procedures for the rental. Will recommend.

jerry B. on

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have more gas tank almost empty

Marshall B. on

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Consider unlimited mileage

John G. on

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Jose B. on

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NICOLE K. on

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Next time read the miles the right way before people leave.. I had to pay 30 something miles extra and I did not go over the miles I was givin!!!!

James C. on

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Rick M. on

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Rick M. on

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John S. on

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Nothing ....everything worked out great pleasure to deal with ...thank you

Richard C. on

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Make location more noticeable to traffic .

Serge D. on

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Give them the same service that I enjoy

Alfred M. on

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Katelyn C. on

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My experience was great! Very helpful and a smooth experience for my move

Robert B. on

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Clerk pulled into the lot right at 9, so they were not open at 9. Early is on time, on time is late, and late is unacceptable.

Joshua R. on

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Staff was very helpfully and polite

Joshua R. on

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Staff was very polite and helpful

Joseph R. on

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Nothing great service

stephen P. on

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Easy in and out, super fast with paperwork. Christine is the best uhaul associate I have worked with!

GARY G. on

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Christine was always available and super helpful

MORRIS S. on

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Friendly staff. Always helpful. I’d totaly recommend or do business again here

ROBERT G. on

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Staff here is superb Very friendly knowledgeable and attentive to details Close to my house.

SEAN C. on

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I was a first time storage unit renter. The staff here made it quick and easy and they were well informed. Moving can be stressful as it is and luckily this process was smooth and easy.

MARIE M. on

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Complete customer service satisfaction!