Customer Reviews for Climate Control Self Storage
(U-Haul Neighborhood Dealer)

433 reviews

645 Rte 739   Lords Valley, PA 18428
(S Of Rt 84 Exit 34)

(570) 775-0596

Office Hours

  • Mon-Sat: 9 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(570) 775-0596

645 Rte 739
Lords Valley, PA 18428
(S Of Rt 84 Exit 34)

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great customer service

James L. 
Rating:
5.0

Amy was fantastic. Truck was in perfect condition and she was a pleasure to work with!

Jed B. 
Rating:
5.0

Very friendly helpful staff. Easy all around. Will come back.

Angela C. 
Rating:
5.0

equipment was clean and worked exactly as it should . The staff was very helpful and accommodating .

DANIEL D. 
Rating:
5.0

Amy was polite, detail oriented and very professional… a real pleasure to work with! I certainly will recommend U-Haul, and especially Amy, in the future!

Scott S. 
Rating:
5.0

At this location Amy took care of us and really help us with the rental of the truck and made our experience the most comfortable one. She also helped us at the time of dropping off the truck as the app was giving us a hard time. I will definitely recommend my friends to rent from this location.

Arisandy G. 
Rating:
5.0

Amy did an amazing job. Professional, pleasant and knowledgeable.

Peter W. 
Rating:
5.0

Amy provided spot-on service and rental close out.

ihor B. 
Rating:
5.0

Excellent service. It was a pleasure to deal with Amy. She was very helpful and super nice.

Ruben L. 
Rating:
5.0

Customer did not leave a comment.

William E. 
Rating:
5.0

Great staff the renter was very helpful and friendly working me and my team

Willmar C. 
Rating:
5.0

Amy was fantastic! Very knowledgeable and friendly, she made the whole experience a wonderful one. I will recommend her and this location to all my friends and family.⭐️⭐️⭐️⭐️⭐️ Thank you!

Chuck D. 
Rating:
5.0

Lords valley uhaul was very helpful and personable. Receptionist helped make things into a smooth transaction. Thank you

Arsenio V. 
Rating:
5.0

Love that this place was so close to my home. The woman behind the desk was very helpful and got me out quick and easy answering all my questions.

Amanda G. 
Rating:
5.0

The customer service was exceptional.

Ronny C. 
Rating:
5.0

Customer did not leave a comment.

James U. 
Rating:
5.0

The Woman working there made everything effortless.

Joseph C. 
Rating:
5.0

Drop off was easy simple and pleasant.

John D. 
Rating:
5.0

Customer did not leave a comment.

Cheri-Anne O. 
Rating:
5.0

Nothing at all. Everything was perfect.

LOUIS D. 
Rating:
3.0

The ac was not working correctly. It seemed to work on the way to my first stop. After truck was loaded and good to go the ac wasn't. Tried everything to get it to work again. After I unloaded truck to bring it back rhe ac seemed to work again. Just weird.

Roseann O. 
Rating:
5.0

Customer did not leave a comment.

Gary N. 
Rating:
5.0

Nothing

Daniel T. 
Rating:
5.0

One suggestion. I was surprised that the trailer was a four point wiring harness when my truck has a 7 point round one. The trip from there to the auto parts store to get an adapter was without lights. Should have been clear when the reservation was made that it required that type of hook up. Other than that - went better than I expected.

Dan H. 
Rating:
5.0

Jean at the front desk was absolutely wonderful. She went above and beyond.!!!

John R. 
Rating:
5.0

Customer did not leave a comment.

Natasha M. 
Rating:
5.0

Na give Jean your representative a well deserved raise! She went above and beyond in making my experience wonderful. During a move which is very stressful she calmly offered every assistance with a cheerful attitude and streamlined all which took so much pressure off. Would and will recommend you to all.

Kathy N. 
Rating:
4.0

She was knowledgeable in the process.

edward N. 
Rating:
5.0

Uhaul and local dealer both were very helpful and accommodating. My moving was constantly changing and Uhaul was very accommodating to my situation.

Jeff B. 
Rating:
5.0

Customer did not leave a comment.

Marcos C. 
Rating:
5.0

Q

Julio M. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

The girl works there is very polite very nice five star

Marcos C. 
Rating:
5.0

Customer did not leave a comment.

marcos C. 
Rating:
5.0

Customer did not leave a comment.

Dan B. 
Rating:
5.0

Establish confirmation of truck availability ASAP. Throttle back on the number of texts. Don't ask for location verified/GPS/Tracking when returning.

ARMEN A. 
Rating:
5.0

I thought it all went really smooth, and April, who helped me with the reservation, was excellent. I don't think there is anything to improve on. April made me feel welcomed and she was effecient.

Matt A. 
Rating:
5.0

Although I was upset that I had to drive 45 minutes to pick up trailer despite the fact there are many locations much closer I was glad because staff was so helpful and friendly.

Carl D. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Tommy E. 
Rating:
5.0

April was a pleasure to work with 👍

Carlo C. 
Rating:
3.0

Customer did not leave a comment.

david M. 
Rating:
5.0

Customer did not leave a comment.

Yumi K. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Jill was very friendly and helpful.

Jason C. 
Rating:
5.0

Customer did not leave a comment.

Jane L. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth B. 
Rating:
5.0

Customer did not leave a comment.

Yakov F. 
Rating:
5.0

The U-haul app is extremely glitchy and buggy. I ended up having to log into Uhaul.com through my browser to check it back in. Please fix!

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Miguel P. 
Rating:
5.0

Customer service was professional and respectful. I very satisfied,thank you!!!

DILYA T. 
Rating:
3.0

Your electronic billing is terrible and older folks will have a hard time dealing with it. The other problem is that the information in your system at pick up was wrong, and the person behind the counter is not able to correct it. At the return of the rental, your "automated" system generated a bill that is charging me $27 for fuel. I did fill up the tank to the level indicated at pick up. I can document all these with pictures.

OVIDIU T. 
Rating:
5.0

Very Satisfied service

SUSAN B. 
Rating:
5.0

Customer service was impeccable!

MICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

LUIGI C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
1.0

Desk clerk had no idea how to work computer system. Took an hour and 30 minutes to get rental processed. Overcharged me for coverage, tried to charge an extra $100 for a deposit hold when I paid with credit card. Called corporate phone number 3 times to confirm that hold is only for cash payment.

TRAVISWILLIAM S. 
Rating:
5.0

Rental agent, Michael, very personable and helpful.

Michael M. 
Rating:
3.0

Make the check out process clearer. Especially verification via the mobile app and expectations on how to verify identify. For example: 2 contacts or passport + uploading license and pictures. I can't imagine how terrible it would have been if I had gone before the location was open and was stuck unable to check out due to if requirements after driving to the U-Haul pickup

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

Julia G. 
Rating:
3.0

I dropped off after the location was closed for the day. The key drop off was convenient but I didn't deal directly with anyone

Gregg R. 
Rating:
5.0

Customer did not leave a comment.

James O. 
Rating:
5.0

Even though we had moved to Carbondale, PA, I still kept my storage at this facility in Lords Valley because of past experiences. I always enjoyed speaking to the manager and the area is easily accessed. The manager always made it a pleasure to be there!

Isabelle D.  |  Overall Experience 
Rating:
5.0

Friendly and helpful customer service would surely recommend

eudene w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIEDRE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ryan D. 
Rating:
5.0

Service was excellent

Adam N. 
Rating:
5.0

Customer did not leave a comment.

Christopher F. 
Rating:
5.0

Lady at 739 U-Haul very pleasant helpful, even when busy. Excellent service

Ernest P. 
Rating:
1.0

Dont change pickup location the day before. And it be 2 hours away and then send us another hour to get the tow dolly. Over 3 hrs of driving last min. Most stressful part of my cross country move was uhaul.

Edward W. 
Rating:
5.0

Customer did not leave a comment.

James G.  |  Overall Experience 
Rating:
5.0

Excellent storage facility, employees were extremely friendly.

Robin S.  |  Overall Experience 
Rating:
5.0

Customer service was excellent, pick up and drop off were quick and easy.

Jeanine W. 
Rating:
5.0

Agent well above the call of duty to ensure that we were happy with our truck. She made sure everything was clean and in working order. Thank you. I am repeat customer at this location and will continue to recommend.

Robert G. 
Rating:
4.0

Customer did not leave a comment.

Joseph R. 
Rating:
3.0

Customer did not leave a comment.

Boris V. 
Rating:
2.0

Only if you are okay with waiting 45-60 minutes to get in the gate and get the truck

Colleen K. 
Rating:
5.0

Customer did not leave a comment.

Nicholas W. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY P. 
Rating:
5.0

Customer did not leave a comment.

Bryan S. 
Rating:
5.0

Customer did not leave a comment.

Vincent G. B. 
Rating:
5.0

Customer did not leave a comment.

Nick P. 
Rating:
4.0

My pick up location was changed last minute due to availability of the size of truck I needed. Reservation had to change to location further away, costing me an additional $30 in mileage. :(

Matthew H. 
Rating:
5.0

Have used this location before and have a storage unit there. Very helpful staff.

Paul A. 
Rating:
5.0

Everything from explaining rental fees and process, to moving out was easy! Clean, secure. You feel safe having you things in their facility. This is the 2nd time using them, the first being in 2006. Highly Recommend!

Kris T.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

FRED KEEN P. 
Rating:
5.0

Customer did not leave a comment.

Todd S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Travis S. 
Rating:
5.0

Excellent service. Great.

RUDY F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martin W.  |  Overall Experience 
Rating:
5.0

Thank You for your assistance with were to return the truck

Gary R. 
Rating:
5.0

Great place, clean. Very friendly staff. Highly recommend

Harold T.  |  Overall Experience 
Rating:
4.0

Well the only person on premise was a woman that really wasn't able to connect a trailer without help She was well informed, polite, and helpful but if I didn't help her We probably wouldn't have gotten it couples to the vehicle.

MICHAEL C. 
Rating:
4.0

Customer did not leave a comment.

MARTIN D. 
Rating:
5.0

Customer did not leave a comment.

Janet D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas F. 
Rating:
5.0

Nice folks Good truck. It all worked out. The last truck I rented (another company) had an EZ Pass included (they added the charges at the end). That saved some grief. Maybe something to consider?

Armen A. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Nita R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bradley I. 
Rating:
5.0

everything was good, thank you very much for providing a great service.

Dilya T. 
Rating:
5.0

Christine went above and beyond with customer service to help me with an issue that I had. She's an asset to the company and deserves a compliment

FRANCIS M. 
Rating:
5.0

My use of Climate Control was only for several weeks but I had no problem with this business and was glad to be able to get a storage unit in light of the recent influx of new people moving to Pike County. Self-storage businesses have waiting lists at the moment.

David V.  |  Overall Experience 
Rating:
5.0

You have got to do a better job of operations scheduling.

Harry W. 
Rating:
5.0

The truck had issues..It would not go into gear and it was very scary. It said a comfortable ride, it was the worse. Both our backs are out and I believe my rib was cracked it was so shaky and rough...Felt like no shocks. Very unhappy. Only U Haul I ever used where I had a medical problem afterwards. This truck should be taken off the fleet at once, very bad very dangerous.

david C. 
Rating:
5.0

Customer did not leave a comment.

kolleen D. 
Rating:
3.0

The online check in/return service is not convenient at all and information requested was redundant. We wasted 30+ minutes attempting to check in online because we didn't want to wait for office hours, but I took so long that the office was open and. He led in in person in 5-10 minutes Do better uhaul.

Yajaira S. 
Rating:
5.0

Customer did not leave a comment.

Heidi C. 
Rating:
4.0

Customer did not leave a comment.

Angella F. 
Rating:
5.0

Customer did not leave a comment.

VINCENT R. 
Rating:
5.0

Great service always and I have used them many times.

Serge D. 
Rating:
5.0

I would recommend this to location to anyone looking for a u-haul. The employees were efficient and pleasant!

Christina A. 
Rating:
4.0

Customer did not leave a comment.

Manfred B. 
Rating:
5.0

Great Service

Ronald B. 
Rating:
5.0

Staff was very helpfully and polite

Joshua R.  |  Reservation 
Rating:
5.0

Christine was always available and super helpful

GARY G.  |  Overall Experience 
Rating:
5.0

Friendly staff. Always helpful. I’d totaly recommend or do business again here

MORRIS S.  |  Overall Experience 
Rating:
5.0

Staff here is superb Very friendly knowledgeable and attentive to details Close to my house.

ROBERT G.  |  Overall Experience 
Rating:
5.0

I was a first time storage unit renter. The staff here made it quick and easy and they were well informed. Moving can be stressful as it is and luckily this process was smooth and easy.

SEAN C.  |  Overall Experience 
Rating:
5.0

Complete customer service satisfaction!

MARIE M.  |  Overall Experience 
Rating:
5.0

Representative was extremely helpful and efficient. The facility was well kept and units clean and spacious. I would recommend this location to anyone needing storage.

Privacy R.  |  First Impressions 
Rating:
5.0

The staff is very friendly and helpful. I am very pleased!

Privacy R.  |  First Impressions 
Rating:
4.0

We ended up needing a bigger storage unit and they were very accomodating.

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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