Customer Reviews for Climate Control Self Storage
(U-Haul Neighborhood Dealer)

344 reviews

645 Rte 739   Lords Valley, PA 18428
(S Of Rt 84 Exit 9)

(570) 775-0596

Location Hours

  • Mon-Fri: 9 am - 1:30 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(570) 775-0596

645 Rte 739
Lords Valley, PA 18428
(S Of Rt 84 Exit 9)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 1:30 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Martin W.  |  Overall Experience 
Rating:
5.0

Thank You for your assistance with were to return the truck

Gary R. 
Rating:
5.0

Great place, clean. Very friendly staff. Highly recommend

Harold T.  |  Overall Experience 
Rating:
4.0

Well the only person on premise was a woman that really wasn't able to connect a trailer without help She was well informed, polite, and helpful but if I didn't help her We probably wouldn't have gotten it couples to the vehicle.

MICHAEL C. 
Rating:
4.0

Customer did not leave a comment.

MARTIN D. 
Rating:
5.0

Customer did not leave a comment.

Janet D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas F. 
Rating:
5.0

Nice folks Good truck. It all worked out. The last truck I rented (another company) had an EZ Pass included (they added the charges at the end). That saved some grief. Maybe something to consider?

Armen A. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Nita R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bradley I. 
Rating:
5.0

everything was good, thank you very much for providing a great service.

Dilya T. 
Rating:
5.0

Christine went above and beyond with customer service to help me with an issue that I had. She's an asset to the company and deserves a compliment

FRANCIS M. 
Rating:
5.0

My use of Climate Control was only for several weeks but I had no problem with this business and was glad to be able to get a storage unit in light of the recent influx of new people moving to Pike County. Self-storage businesses have waiting lists at the moment.

David V.  |  Overall Experience 
Rating:
5.0

You have got to do a better job of operations scheduling.

Harry W. 
Rating:
5.0

The truck had issues..It would not go into gear and it was very scary. It said a comfortable ride, it was the worse. Both our backs are out and I believe my rib was cracked it was so shaky and rough...Felt like no shocks. Very unhappy. Only U Haul I ever used where I had a medical problem afterwards. This truck should be taken off the fleet at once, very bad very dangerous.

david C. 
Rating:
5.0

Customer did not leave a comment.

kolleen D. 
Rating:
3.0

The online check in/return service is not convenient at all and information requested was redundant. We wasted 30+ minutes attempting to check in online because we didn't want to wait for office hours, but I took so long that the office was open and. He led in in person in 5-10 minutes Do better uhaul.

Yajaira S. 
Rating:
5.0

Customer did not leave a comment.

Heidi C. 
Rating:
4.0

Customer did not leave a comment.

Angella F. 
Rating:
5.0

Customer did not leave a comment.

VINCENT R. 
Rating:
5.0

Great service always and I have used them many times.

Serge D. 
Rating:
5.0

I would recommend this to location to anyone looking for a u-haul. The employees were efficient and pleasant!

Christina A. 
Rating:
4.0

Customer did not leave a comment.

Manfred B. 
Rating:
5.0

Great Service

Ronald B. 
Rating:
5.0

We had a problem with the return date and location on the contract system. The returning location handled like a pro. Thanks

Paul A. 
Rating:
5.0

We're very friendly and helpful.

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

Tracie K. 
Rating:
5.0

Customer did not leave a comment.

Elisaveta N. 
Rating:
5.0

Customer did not leave a comment.

Anthony S. 
Rating:
5.0

USB ports in your trucks to charge phones

Peter S. 
Rating:
5.0

Christine at the desk was very helpful and courteous. Great customer service.

Martin T. 
Rating:
3.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

eduardo S. 
Rating:
5.0

This is a great location. The lady in charge of the office is always friendly and helpful. The equipment is always clean and they are very efficient with the check-out process.

George S. 
Rating:
4.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

Joseph I. 
Rating:
4.0

Customer did not leave a comment.

LUIGI C. 
Rating:
5.0

The location was wonderful I will not use U-Haul again though due to the extreme difference in price and no discounts for AARP

Michele T. 
Rating:
3.0

Customer did not leave a comment.

Joseph I. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
3.0

Our experience was not good at a?l and I can't really blame it on the location but Uhaul in general. The lady at the desk was so helpful. But the process to check-in online is a nightmare. The website is awful and too forever. Then when we finally got our truck ,driving down the road it was in terrible running condition (NO THanKS TO WHOMEVER RENTED IT BEFORE IS IT SHOULD HAVE BEEN REPORTED) The one and only other 20' truck had to be checked in, 1 1/2 hrs later we were on our way. Again, the lady at the desk was so very helpful. And did the best she could. But I would be very reluctant to rent anything from a business with such a check-in and checkout system.

Herman K. 
Rating:
4.0

Customer did not leave a comment.

Bolmar C. 
Rating:
5.0

I requested a different drop off location closer to home as originally requested via my online registration and was very impressed with the professionalism and friendliness of the new drop off location. I even happened to drop my 7 to 4 pin adapter for my vehicle at the drop off location and received a phone call from the return location attendant the following day providing me the ability to retrieve my adapter from the location. Amazing service from the new drop off location, will definitely recommend.

Nicholas G. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

Vanessa V. 
Rating:
5.0

Always smiling persons working there Pleasure to deal with Thank you

Vadim E. 
Rating:
3.0

snow on the windshield 15 min to clear so i could leave

Dean B. 
Rating:
1.0

You charged me for items that I specifically said I would not pay for. This is fraud.

Henry D. 
Rating:
5.0

Customer service was phenomenal at this location. I actually got there 5 minutes before closing to return the truck and I didn't feel like I was a bother at all. I did feel very bad that I got there so late. I will recommend this place to anyone needing to rent a truck!!!

Michele M. 
Rating:
5.0

Can't think of anything.

Robin S. 
Rating:
5.0

Customer did not leave a comment.

Robin S. 
Rating:
3.0

The reservation process was terrible. The confirmation we received was wrong. Corporate said they'd fix it & they didn't. It took over a half an hour when we were picking up to fix it

David N. 
Rating:
5.0

After 32 years in the same home, my wife and I moved up to Hemlock Farms. One of the few transactions that went super smooth without a glitch was dealing with Christina up at Lords Valley Climate Control Self Storage. Christina was pleasant, professional, and very efficient! Would definitely recommend and use again! Thank you, KM

Keith M. 
Rating:
5.0

Great drop off location always friendly and helpful

Daniel F. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

This is location is PERFECT !!!. Employees are friendly and very professional. Please don't change a thing.

Thomas S. 
Rating:
4.0

Customer did not leave a comment.

Susan C. 
Rating:
5.0

Christine is amazing. She went upon and beyond expectations to ensure that I was able to get my truck rental. Mad props to Christine.

John G. 
Rating:
4.0

The issue I had was on my return. I originally planned to return the trailer in Buffalo on a one way. The people at u-haul asked if it would be possible to bring it back to the PA site. I agreed it was promised as two days and it would be cheaper for me and they would get the equipment back to rent again. When I got back they charged me 3 days! That was not what was agreed at time of rent. I told them I would not be able to get it back until Saturday. I top of that I now had an additional 100 miles on my car as it is 50 miles from my house (Drop off and back home). I should get a refund of one day on the rental.

Margaret P. 
Rating:
5.0

Customer did not leave a comment.

Keith M. 
Rating:
5.0

Customer did not leave a comment.

EDMOND H. 
Rating:
5.0

Have your system know what talking about told me a location that we went and they do not have U Hauls then we went to another PoconoMtn Mini Storage they were closed but went back another day and they had trailer we needed but said we had to call U Haul we did no one seems to know how to help us for a close location and sent us to Lords Valley which I never heard of. I was on phone multiple times for about six hours to rent a trailer. What a run around. Really was out of way for us!

Dennis E. 
Rating:
4.0

Customer did not leave a comment.

Aba B. 
Rating:
5.0

Customer did not leave a comment.

Kevin R. 
Rating:
5.0

Christine did an excellent job with her safety check on the trailer and check in procedures for the rental. Will recommend.

Joseph N. 
Rating:
5.0

have more gas tank almost empty

jerry B. 
Rating:
4.0

Consider unlimited mileage

Marshall B. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

Jose B. 
Rating:
3.0

Next time read the miles the right way before people leave.. I had to pay 30 something miles extra and I did not go over the miles I was givin!!!!

NICOLE K. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Rick M. 
Rating:
5.0

Customer did not leave a comment.

Rick M. 
Rating:
5.0

Nothing ....everything worked out great pleasure to deal with ...thank you

John S. 
Rating:
5.0

Make location more noticeable to traffic .

Richard C. 
Rating:
5.0

Give them the same service that I enjoy

Serge D. 
Rating:
5.0

Customer did not leave a comment.

Alfred M. 
Rating:
5.0

My experience was great! Very helpful and a smooth experience for my move

Katelyn C. 
Rating:
4.0

Clerk pulled into the lot right at 9, so they were not open at 9. Early is on time, on time is late, and late is unacceptable.

Robert B. 
Rating:
5.0

Staff was very helpfully and polite

Joshua R.  |  Reservation 
Rating:
5.0

Staff was very polite and helpful

Joshua R. 
Rating:
5.0

Nothing great service

Joseph R. 
Rating:
5.0

Easy in and out, super fast with paperwork. Christine is the best uhaul associate I have worked with!

stephen P. 
Rating:
5.0

Christine was always available and super helpful

GARY G.  |  Overall Experience 
Rating:
5.0

Friendly staff. Always helpful. I’d totaly recommend or do business again here

MORRIS S.  |  Overall Experience 
Rating:
5.0

Staff here is superb Very friendly knowledgeable and attentive to details Close to my house.

ROBERT G.  |  Overall Experience 
Rating:
5.0

I was a first time storage unit renter. The staff here made it quick and easy and they were well informed. Moving can be stressful as it is and luckily this process was smooth and easy.

SEAN C.  |  Overall Experience 
Rating:
5.0

Complete customer service satisfaction!

MARIE M.  |  Overall Experience 
Rating:
2.0

I had an absolutely TERRIBLE Uhaul experience. I would not recommend Uhaul anything to anyone. They screwed up my reservation. They screwed up the equipment, almost left me stranded, gave me the only option which was to drive a 26' truck. I have SEVERE anxiety and drive a compact. Are you kidding me. Even this is a waste of time I'm going to call the better business bureau.

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

SVETLANA T. 
Rating:
5.0

Nothing...!!! Ur service rep was kind n courteous... even after I went over my contract time limit... TWICE...!!!

CHRISTINE S. 
Rating:
5.0

Friendly and courteous staff.

Robert G. 
Rating:
3.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Christina, the receptionist was extremely helpful,friendly and efficient. Her interpersonal skills were very much appreciated. We had the U-Haul scheduled for 9 am with movers waiting at 2 locations and the day was planned with the utmost efficiency. The U-Haul did not show up at the location until 10.30. Which put all of us an hour and a half behind schedule. We had no choice but to wait the 90 minutes. I was paying 5 people by the hour and the $50 credit did not make a dent in what the delay cost me in labor. May I suggest that you revamp your policy to assure that this type of a muck up never happens to anyone else.

Annette H. 
Rating:
5.0

Your 800# sucks Never called back, or notified of any trucks in the area. Very dissapointed!!!!!!!!!!!!!

Frank H. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Very nice personnel at this site.'

kaola S. 
Rating:
3.0

Customer did not leave a comment.

Samuel M. 
Rating:
5.0

Customer did not leave a comment.

Aaron D. 
Rating:
5.0

Great customer service and easy pick up and drop off.

Robert R. 
Rating:
5.0

Very poor selection of trailers offered. Couple of years ago it was much better. Though the clerk at the desk went above and beyond to help.

Yevgeniy Z. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
1.0

The location I used was absolutely running a scam. I explained that I needed a bigger truck multiple times and they "did not have one available" yet when I picked up and dropped off the 10 foot truck I used there were 4 larger vehicles each time, in the same spots. This caused me to make multiple trips and rack up high mileage. I also cleaned the vehicle 5 minutes before returning it and double checked it before I left yet they still charged me a $25 cleaning fee. When I questioned them, they insisted it needed to be swept out even though I know for a fact it did not. The staff were rude not helpful whatsoever. This experience has tainted my view of uhaul as a company and I will be sure to let anyone considering uhaul know that they will be better served somewhere else.

Noelle T. 
Rating:
5.0

Truck used a lot of gas!

gene G. 
Rating:
5.0

Office manager Christine is excellent! Very helpful and very friendly and just very nice all around. Made the return very easy. And smooth Her customer service is wonderful!

ROSEMARIE C. 
Rating:
5.0

Always courteous, friendly and fantastic service!!

ADAM Z. 
Rating:
5.0

Have the equipment that I reserve at the location selected. Uhaul seems to be dropping the ball a lot lately.

William T. 
Rating:
5.0

Customer did not leave a comment.

anthony Y. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
No reviews have been submitted for this location.

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