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DANIEL D
Customer Reviews for Climate Control Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Highly recommend using this facility! Always willing to help, very efficient and friendly!
LISA HAmy is awesome and I couldn't recommend anyone more. She was swift, informative, and multitasking is definitely one of her strong points. 10/10 service.
VINCENT Cit was a excellent experience
RAYMOND AAmy was super great an helpful she def made movie a little less stressful
RIGOBERTO JStaff were very helpful and made the process easy.
david wAmy was absolutely awesome. Quick to answer any questions, super polite, professional and helpful! She explained everything well and soo appreciated her help, especially for a last minute rental for an unexpected event. She absolutely gave me some light in the day! Amy; YOU ROCK!
Kathrine MAmy came out and was very helpful and knowledgeable. Very nice ! ⭐️⭐️⭐️⭐️⭐️
VICTOR PEasy, convenient, close by. The pleasant woman walked me through everything upon releasing the vehicle.
ROBERT SAmy was great. Very helpful and personable. Went out of her way to assist.
Glen SAmy at the drop off location was amazing. She reached out when she received the notification we would be dropping off at this location. She reached out again, once we picked up giving us additional information for after hours drop off. Highly recommend this location!
Alison BGood … again
EUGENE BVery friendly and helpful great experience so much better than calling in a reservation
Ronald SAmy was wonderful in explaining everything and getting us set up and out safely during this terrible weather and ice escapade.
Alfred SAmy was very helpful and knowledgeable. I'd definitely recommend her, great employee.
JOHN MAmy was extremely nice, helpful, and very professional. She even hand salted the driveway so the the truck wouldn’t slide down the hill leaving. Couldn’t ask for a better experience
Michael HThe young lady was very helpful and very friendly and the trailer was in great condition 😀
Evan SThere is no official way to return the vehicle key. Just a box to throw the keys in. You have no proof that you returned the vehicle.
JOHN THow about putting ramps on smaller trucks as well, because sometimes people have a hard time trying to lift things up that high with medical conditions.
Thomas FI am moving my items in on Wednesday 12/11.
Debbie R | ReservationNot much can be done about improvement. The attendant was very nice, helpful, and professional
Andre TSales associate was very knowledgeable, professional & easy to work with. Definitely would use again & recommend to others.
Hugh GAmy is extremely conscientious and her assistance was very much appreciated and helpful.
Ihor BThe agent I worked with was courteous, very helpful, and completely professional. It was a pleasure working with her.
Jason FVery nice. Easy In and out. Quick
Steven DGreat Customer Service. Very understanding.
Daniel GYou are a wonderful person. I appreciate all you did. I would recommend your U-Haul service and the storage. It is cell ent. Take care and again thank you very much
Rebecca GThe front desk staff is very knowledgeable, helpful and friendly. The trucks are clean and well maintained. I will definitely go to this location again for my future U-Haul needs!
Alisa RAmy was very helpful and very pleasant. Everything went smoothly.
Joseph FThe Woman that helped me (sorry, forgot her name) was just delightful, so helpful and really someone that I cant wait to deal with again (as we have 2 more moves coming up). if only more people cared for their job like she does!
Michael EI had the pleasure of meeting the location representative Amy. She greeted me with a smile and quickly and efficiently took care of my rental needs both on pick up and return
Richard EAmy was awesome to work with! Much thanks to her for a seamless move!
Michael MGive them more equipment
Ronnie NThe best service
Dejanee DI would recommend the Lords Valley location. Amy was excellent to work with! Extremely helpful, courteous and professional.
James JAmy was a fantastic person to work with and will do it again in the near future, thank you Amy.👍
Robert MNothing! Amy was so helpful and accommodating. Made the experience less stressful and everything went so smoothly from pickup to dropoff. Thank you!
Allison MAmy was outstanding and very helpful.
Eric BIt’s been 20 yrs since I rented a uhaul. Amy was very helpful during this process answering all my questions and concerns. It was the best customer service experience that I’ve had in a long time.
Jennifer VCustomer service was great! She was extremely helpful and made getting the Uhaul truck simple and easy! Highly recommend!
Christopher LAmy was very quick, thorough, and friendly!
David BWe’ve rented trucks before but this was by far best experience we’ve ever had. Amy was so nice and helpful, she walked us through how it all worked with the variables we had, the facility and the truck were pristine and pick up and drop off was so easy. Would absolutely recommend!
Gus CI got there at 2pm and they were closed. Again, I had to spend excessive time trying to drop off equipment at an unmanned , gated location. Waste of time.
David AAmy was awesome and very pleasant. got me on my way quick. Thank you
Joshua CThe owner was very accommodating when we were unable to return the truck in the time frame originally reserved.
Michele WI had fantastic service there's nothing I could add that would make it any better . The office lady was great . It was a pleasure to work with her.
Kerry CIt couldn’t have been any better.
dean lAmy was friendly and helpful from the first phone call to when I picked up the 6x12 trailer. She also guided me when it was time to turn the trailer in after we unloaded it in Florida. She is a credit to the company. All service providers should be like her.
David RAmy was extremely helpful and went above any beyond. Thanks!
micheal fAmie was the agent that helped me with the reservation. She was very helpful. Wonderful person. Thank you so much
richard oNothing I can think of
Ronald AEverything went well. Just want to say that Amy was incredible- not only was she knowledgeable about all details- she went above and beyond to make this experience easy. She is friendly, courteous , patient, and helpful. Need more people like her in the world
NOEMI TIt was terrific the lady was very helpful quick and courteous.
Barbara MOne of the best customer service experiences I’ve had lately
Matthew HGreat customer service
Palmiro PExcellent in every way
TIMOTHY MAmy, the lady at the front desk is the best in customer service. Wish everyone else in other companies will be even half as kind as she is. She was extremely helpful in the process of getting the right truck and get the ball rolling.
Gal GAmy my U-Haul rep was extremely professional and courteous.Made our rental extremely easy and went above and beyond to make sure we had everything needed. Shes a great representative of your company and you’re very lucky to have her as your employee. I looking forward to renting again with U-Haul in the future thanks to Amy! Great job!!!!
Kevin DNothing csn improve my rental experience. The equipment performed perfectly. Amy, who rented the truck , was very professional , knowledgeable and friendly.
Mark TService was excellent,Amy covered all aspects of the rental experience very professionally ,would recommend to anyone.
James SAmy was great and made sure we had everything we needed before leaving the facility. She was friendly and I would highly recommend this location for a U-Haul pickup/drop off.
Aren WNone. Excellent experience. Amy is an asset to your company and a pleasure to work with.
Elaine HAmy was very friendly and considerate. Thank you for your help!
Brittany HExcellent service
Patrick NWe had an excellent expdrience! Not only was the truck clean but the manager came in early to make sure we could get our truck on time and helped make the check-in process so easy. Was a great experience and will use again!
Carrie SGreat customer service
James LEven though we had moved to Carbondale, PA, I still kept my storage at this facility in Lords Valley because of past experiences. I always enjoyed speaking to the manager and the area is easily accessed. The manager always made it a pleasure to be there!
Isabelle D | Overall ExperienceFriendly and helpful customer service would surely recommend
eudene w | Overall ExperienceExcellent storage facility, employees were extremely friendly.
Robin S | Overall ExperienceEverything from explaining rental fees and process, to moving out was easy! Clean, secure. You feel safe having you things in their facility. This is the 2nd time using them, the first being in 2006. Highly Recommend!
Kris T | Overall ExperienceExcellent service. Great.
RUDY F | Overall ExperienceGreat place, clean. Very friendly staff. Highly recommend
Harold T | Overall ExperienceMy use of Climate Control was only for several weeks but I had no problem with this business and was glad to be able to get a storage unit in light of the recent influx of new people moving to Pike County. Self-storage businesses have waiting lists at the moment.
David V | Overall ExperienceStaff was very helpfully and polite
Joshua R | ReservationChristine was always available and super helpful
GARY G | Overall ExperienceFriendly staff. Always helpful. I’d totaly recommend or do business again here
MORRIS S | Overall ExperienceStaff here is superb Very friendly knowledgeable and attentive to details Close to my house.
ROBERT G | Overall ExperienceI was a first time storage unit renter. The staff here made it quick and easy and they were well informed. Moving can be stressful as it is and luckily this process was smooth and easy.
SEAN C | Overall ExperienceComplete customer service satisfaction!
MARIE M | Overall ExperienceRepresentative was extremely helpful and efficient. The facility was well kept and units clean and spacious. I would recommend this location to anyone needing storage.
Privacy R | First ImpressionsThe staff is very friendly and helpful. I am very pleased!
Privacy R | First ImpressionsWe ended up needing a bigger storage unit and they were very accomodating.
Privacy R | First Impressions