Customer Reviews for Climate Control Storage Plus LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Climate Control Storage Plus LLC

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

BRENDA E.
Rating:

Customer did not leave a comment.

Cheryl N.
Rating:

Customer did not leave a comment.

Brian S.
Rating:

Customer did not leave a comment.

Ron M.
Rating:

Customer did not leave a comment.

DENISE LYNN R.
Rating:

Windshield was terribly bug stained. Needs cleaned. Washer fluid did not help. Would be difficult to see though after dark! Other than that...everyone I dealt with were amazing

AMANDA NICOLE S.
Rating:

I think you need to check the odometer in your 10 foot trucks Your workers said I drove 58 miles yesterday and I know I didn't. From my address to your location is 11 miles. I made that trip twice. So that 22 miles, then I drove across town & back twice which would add up to 16 miles. That 38 miles I'll even be gracious and add an additional 5 miles just to be on the safe side. That's 43 miles but your trucks are saying 58 miles there's absolutely NO WAY we drove 58 miles locally. The truck had sat at my house from 11:30-3:30 until my help was able to help me. I'll never rent one of your trucks again. And I will tell friends and family about this experience because they will also agree with me from your location to the places I went LOCALLY there's absolutely no way we drove almost 60miles..

Angela T.
Rating:

Customer did not leave a comment.

ERIN BETH N.
Rating:

Customer did not leave a comment.

DEBORAH KAY C.
Rating:

Customer did not leave a comment.

Jeff R.
Rating:

Customer did not leave a comment.

RYAN SCOTT B.
Rating:

Customer did not leave a comment.

amber B.
Rating:

Maybe give a little info on what to do when the office is closed and you're doing a return

Gary M.
Rating:

Customer did not leave a comment.

SHAWN MICHAEL F.
Rating:

Customer did not leave a comment.

JACK A G.
Rating:

Great location would go there next time even if it is out. Of the way

Mark Andrew P.
Rating:

Everything was great. The parking lot is large and easy to maneuver around in. The staff are extremely friendly as well and there are lots of supplies if needed.

JASON THOMAS F.
Rating:

Customer did not leave a comment.

BOBBY RAY H.
Rating:

Customer did not leave a comment.

CAMERONJON C.
Rating:

I am currently fighting off a charge for a new tire on the rig I rented. They tried to claim that I damaged a tire on the truck but they had no proof. The truck had just gotten back from a service without being checked in and was rented to me. The trucks body looked okay but i did not think to check the “brand new” tires they claimed to have put on. I am being blamed for what looks to be a very old and worn cut on the rear left side tire. Uhaul has no proof that I made this cut because they never checked the truck before it was rented to me and the pictures of the truck that were provided were old and did not show enough to be able to see the tires. I do not take responsibility for this and I will not be paying uhaul for a new tire. The cut even looks as if it was made by a tool by the service department. Not to mention before I rented the truck it took a 130 mile+ trip from the service center. I was supposed to receive a call from a representative today discussing the incident but I have still not heard back. I feel completely let down by a company I have always trusted with my rental needs. Depending on the outcome of this case, this could be my final rental with this company. I hope uhaul does the right thing.

Dominick W.
Rating:

I have used this location several times in the past for both pick up and drop off of equipment. The workers here are really great to deal with.. I drive 15 miles past other places because these people are the best! AAAAA*****

GEORGE ALLEN L.
Rating:

I was charged extra money for returning and I seen that it was optional where to return It. I was confused for the extra charge

John U.
Rating:

Customer did not leave a comment.

DAVID LEE K.
Rating:

Although the truck was a little bit dirty, the owner was very accommodating and cleaned the truck and offered apology.

Gabriel P.
Rating:

Reserved a truck and trailer over a month in advanced for a specific location in Morgantown that I was told would have the truck available at 7 a.m, but the day before I was told I had to drive over 30 minutes away to pick up the truck at 9 a.m. I was given 25 free miles but was not compensated for the amount of extra gas that I needed to use to drive back from the Fairmont location to Morgantown. The truck was also very dirty on the inside, requiring me to clean it thoroughly before I began packing.

CLARENCE LEE L.
Rating:

Customer did not leave a comment.

Saad A.
Rating:

I made my reservation in different city “which is where I live” and they called me an hour before my pick up time and told me to drive one and half hour to this location!! And I got a truck as well and I got charged for extra miles that I should not have paid at all if I rent from my city! I think this isn't fair to me and I should have got free miles or less rate! I spent more money on miles, gas, and energy. That's just my opinion ♥️ Thank you for the great service I truly love it.

Delas S.
Rating:

Kind, quick and very professional!

RICKY B.
Rating:

Customer did not leave a comment.

Connor D.
Rating:

Very rude customer service gave my wife a panic attack after being rude over the phone. Tried to charge us for furniture pads that were already in the DIRTY COVID INFECTED Uhaul that we picked up from the FIRST LOCATION. I will never use Uhaul again! Shame on this company.

MARY LAUREL R.
Rating:

Customer did not leave a comment.

MICHAEL SCOTT W.
Rating:

GREAT PEOLE A+++++!!!

MICHAEL CHRIS II M.
Rating:

Customer did not leave a comment.

ERIC M.
Rating:

Customer did not leave a comment.

Glenna H.
Rating:

Customer did not leave a comment.

THOMAS JESSE T.
Rating:

Customer did not leave a comment.

Dennis H.
Rating:

Customer did not leave a comment.

Liam S.
Rating:

Customer did not leave a comment.

Evelyn Anne M.
Rating:

There is nothing that need to improve! Just perfect in every way!! The best uhaul location I have ever found in all my journeys. This is why I'm back for the 3 time at this location and not that scary wired guy location I think on Speedway in dec 19. Very frightening as a woman alone. I feel very safe here at this location.

Alex L.
Rating:

I had a fuse problem and he checked everything out, then had me pop the hood and we read the fuse panel. They had an extra one and the lights worked. He spent 30 minutes helping me to make sure I got the trailer. What an amazing U-Haul location.

Thomas S.
Rating:

It was very disappointing to have to drive an hour and 15 out of my day to go and get the rental. It really put a wrench in the packing plan that we had made. Additionally, while you gave me 40 extra miles to add to my 185, I had to pay for the gas for those 40 miles to where we were supposed to pick up the truck. Lastly, it would have been a lot more convenient if, since you had the truck for 2 days, if you would have filled the truck up before we had taken it. This makes it very difficult to match the fuel level when returning the vehicle. We returned it with more fuel than needed, which I am sure is the purpose of not filing them up before you give then to your customers. Had I known earlier that I would have had that time taken out of my day, I likely would have gotten a truck elsewhere.

Harley Allan M.
Rating:

Customer did not leave a comment.

sujaya M.
Rating:

Customer did not leave a comment.

Leonard A.
Rating:

Customer did not leave a comment.

frank D.
Rating:

Thankfully they were open as your app did not function well. Not sure if I could have picked up truck otherwise. I took a picture of my license and app seemed to freeze. It just spun and spun for about 5 minutes.

Julie R.
Rating:

Customer did not leave a comment.

john U.
Rating:

Customer did not leave a comment.

Murvyn M M.
Rating:

Customer did not leave a comment.

Peter H.
Rating:

The service staff was excellent. The truck was phenomenal. Extremely pleased and will be looking at monthly rents.

Jordan M.
Rating:

Customer did not leave a comment.

John Anthony T.
Rating:

Customer did not leave a comment.

JUSTIN LEE H.
Rating:

Excellent location, Always Great to talk with other dealers when I am in need I always use Uhaul!

Sonja Jean H.
Rating:

Customer did not leave a comment.

SCOTT C.
Rating:

Professional.

Matt D.
Rating:

Very clean and a convenient place to do business and a very friendly staff.

John Randolph P.
Rating:

The folks were very pleasant on pickup and drop off. i forgot to tell them to check wipper blades, they were not a problem,but should be replaced

Paul K.
Rating:

I'm happy with this facility and the employees.

George Steve T.
Rating:

Being a regular customer of Climate Control LLC, I have never been treated with anything but friendliness and respect. The staff goes out of their way to see your experience is the best. The facilities and equipment are always well maintained, in the event there is a problem prompt corrective action is their motto. It is always a pleasure to deal with any staff member of Climate Control LLC.

Larry F.
Rating:

Customer did not leave a comment.

Nicky John R.
Rating:

Another great easy experience, Thank You Climate Control Storage for all your help and professionalism.

Terry L.
Rating:

Well all was fine till it came to billing which was uhaul service not the renal locations fault. I checked my rental in on a Saturday after location hours but used the link in the email to check equipment return. I returned the truck back before the 24 hour time limit but they charged me for an extra day saying it was 2-1/2 hrs past my deadline which wasn't true. I think they just processed it late. Any way the lady at the location fixed it right away and happy over all. Check your receipt always.

Terry M.
Rating:

The store was clean, the staff was professional, but the trailer was damaged. If you check my account you will see that I have rented this type of trailer several times,(Same Size), and never had an issue. This trailer was very hard to pull, and I was burning through fuel. When I got to my property, I had to drive through my grass field and found that one wheel on each side was not turning, and it cut a rut through field. I think the emergency breaks were to tight. I called the store to report this and insted of being offered a refund, I was told thanks, we will look into it. I use uhaul a lot, I am going to look at other options for my next rental.

Zachary Alan P.
Rating:

The pull out ramp was caked with mud which we had no way to remove at the moving locations. Mud ended up tracked in both houses and in the back of the truck.

Shaun S.
Rating:

Customer did not leave a comment.

Nick R.
Rating:

Awesome Quick Great Experience.. I would recommend to anyone looking to rent a U-Haul..

Ryan A.
Rating:

Customer did not leave a comment.

Deborah R.
Rating:

Customer did not leave a comment.

DARREN H.
Rating:

Customer did not leave a comment.

ALEXANDER S.
Rating:

You moved my location 30 minuets south of where i made my original pick up reservation at. You failed to advise me my method of payment was not accepted at this location

Robert H.
Rating:

Customer did not leave a comment.

Evelyn M.
Rating:

Customer did not leave a comment.

Robert A.
Rating:

Excellent customer service!

Evelyn M.
Rating:

Customer did not leave a comment.

Jeffery G.
Rating:

Customer did not leave a comment.

Kip R.
Rating:

Always a Great Experience. The Best Storage too. Thank You CCSP A Frequent and Pleased Customer

Russell M.
Rating:

I know you have me over a barrel because I needed a truck but I thought it was a little expensive to rent. But I needed it so I rented it. It was ok and did what I needed it to do.

Kip R.
Rating:

The Best, I won't go anyplace else....

Melissa Diane C.
Rating:

I put gas in the truck and looked at the gas gage but they claimed it wasn't where I saw it was .

KIMET V.
Rating:

The employees were very attentive, kind and helpful. Couldn't have asked for anything more..AAAAA+

Todd G.
Rating:

Customer did not leave a comment.

Marvin R.
Rating:

Everything went as planned!

Amber W.
Rating:

Great customer service was provided. The owners were very nice.

Amy B.
Rating:

Customer did not leave a comment.

Michael S.
Rating:

Customer did not leave a comment.

Mark Alan M.
Rating:

Customer did not leave a comment.

gary S.
Rating:

Customer did not leave a comment.

AMY B.
Rating:

I was told by a uhaul rep at the 800 # that there would be a 20ft truck for my move. I received my phone call the day before and was told all that is available is a 15ft trailer even further away from the house I was moving from. So I was charged more because I had to make 2 trips to get everything. I don't think that it was right. Do no tell your customers there is a truck available when it is not. And then charge the customer more. It is ridiculous. And I will probably not use uhaul in the future.

Jamie M.
Rating:

Customer did not leave a comment.

Shannon R.
Rating:

Customer did not leave a comment.

John A.
Rating:

No improvements necessary. I have used this location multiple times and will continue to use in the future due to their customer service, cleanliness of both store and vehicles rented, and location.

gary S.
Rating:

very knowledgeably staff and were ready for me when i got there!

Kyle T.
Rating:

Customer did not leave a comment.

Frank Donald R.
Rating:

Customer did not leave a comment.

Leslie Todd M.
Rating:

Customer did not leave a comment.

joyce W.
Rating:

This trailer is light "until you load it" and very easy to move around " by hand " to hook up. Made things easier.very easy to pull.

Michael B.
Rating:

Physical store and staff are great. Check out process online, however, entirely too long.

Gary W.
Rating:

It's all good.

CYNTHIA A.
Rating:

When we rent it's always at this location. The people are great to work with and always have the rentals looking top notch!

Paul K.
Rating:

Offer a free mocha latte with the rental perhaps?

Sarah S.
Rating:

Customer did not leave a comment.

Nick R.
Rating:

Another great experience from Climate Control Storage. Thanks Kip, Stephanie and Matt..

No reviews have been submitted for this location.

Back
To Top