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Margaret W
Customer Reviews for Clontz Investments
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Wonderful people to deal with. Always my go-to office for Uhaul rentals.
Jill LGreat service
SUSAN HEverything was wonderful. They were very helpful in making sure the equipment was attached correctly and I would be driving safely with the trailer. Wonderful people to deal with.
JILL LFast drop off… U-Haul made it as less complicated as possible. Thank you.
Adam LOutstanding Service!!
Norman MMarcia and Ronnie, were extremely friendly, professional. They went above and beyond to meet our needs. Wouldn't hesitate to recommend them.
ETHEL ASo I rented this U-Haul to haul cabinets to install at a clients house. I didn’t end up even using it. I pulled it inside my shop left it and my truck. Went to go load it the next morning and it was snowing so I canceled my install. Take the trailer back and they were leaving as I was pulling back it and was told to go drop the trailer off over there. Back the trailer off over there and drop it off. A few days later I get a receipt for a dolly and some blankets that I rented. I never opened the U-Haul the entire time I had it to take them out. On top of having to load and unload it by myself, I had to an hr after my reservation for someone get down there, then charged $120 extra brings me to a total of nearly $200 for absolutely nothing. Would have better off burning the money. Would recommend any other U-Haul place over this one
Robert BJust the sweetest staff and really helpful today!
Bruce BRonnie & his wife were absolutely phenomenal. Would recommend 100 times over!!! Thank y'all for making our day a breeze.
Journey MAwesome place to pick up a U-Haul. Friendly, fast and efficient. Highly recommended.
FRANCISCO SMarshall has always been our uhaul representative in Cherokee County. Her and her husband have quality service and always works with you for pickup and drop off. Highly recommend them and their uhaul business
DANIEL SThank you for all your assistance! Will definitely be back!
JAMES SDon’t tell me I will get a credit later and then not. Just charge mileage driven instead of miles estimate- as the price went up and you added way over the mileage. Keith L
KEITH LOwners were very friendly and understanding and provided excellent service, easy to reach and work with. I appreciate them so much!
MILDRED ENot much
Larry WRonnie and Marcia provided exceptional customer service. They were friendly and helpful throughout the rental/return process!
DAVID BMarsha and her husband always are available for turn ins and always help when unforseen circumstances happen. I have used this uhaul location for years and is so user friendly.
DANIEL SGood folks & friendly. knowledgeable
WAYNE SWonderful customer service and even accommodated a better pick up time for me
sandy LThe website showed a utility trailer available there but when I got there it was an auto hauler at a much higher price. Website issue I suppose but I would have gone to a different location if the website was accurate
Scott RThey came in after a failed pickup at another location. Extremely nice owners, and opening after hours to assist me helped me more than they know. Highly recommend this location, and will never rent from the other location again.
Charles RVery knowledgeable and friendly staff at both pickup and drop off locations
Michael MOne of the best rental experiences I have ever had. The whole business is Top Notch and I definitely be back!
Carl AThe Uhaul app is terrible and they can’t even get this review form right. Even though I returned the truck during off hours, I can’t submit the review unless I answer “were the personnel helpful?” at this location. “Not applicable” is the correct response as no one was there, but the form won’t accept that.
Talmage TYou need to have all transactions secure so they don’t have any access to being hacked , my credit card was hacked and it was used for the first time
PAUL SU Haul representive was very receptive and drop off trailer was breeze. Good Job!
DAVID BI would rate these folks with 7.5 stars. They go out of their way to help you in every aspect. U-Haul should use them for an example in excellence in customer service. They are so nice. If everyone at U-Haul were like the Clontz, there probably would not be another rental company out there. Bill in Andrews NC
Bill DGreat!
Hughlena KNothing
charles hGreat service.
Hughlena OVERY helpfull & friendly folks
Jay STo allow customers to pick up rentals 24/7
Alton RThe drop of location customer service was wonderful. They couldn't be nice people!
Louis BGreat people, the truck had damage that I was not made aware of.
Bob MWent out of their way to get me hooked up and on my way. Return was just as helpful.
Richard LStaff was very professional and friendly.
Hyrum HThe return is a total joke. No one around and no direction. Just guessed where to put it and a total bad experience
Ron ROwners were SUPER nice, friendly and very helpful :-)
Dwayne BThe couple who run the place are super people. Very friendly and helpful!
james mThey were AWESOME!!!!
Samatha PNo improvements necessary. Everything was great!!
angie gExcellent overall experience and phenomenal customer service. I would highly recommend this U Haul place to anybody wanting an easy and efficient rental process. Thank you very much to the Clontz Investments for being so nice and helpful.
christian nWe highly recommend Clontz Services U-Haul. They recently offered outstanding customer service to help us navigate unexpected challenges with a long-distance return. Marsha & Ronnie made every effort to assist, offering sound advice based on their knowledge of local conditions. They truly “went the extra mile” and treated us like family. Andrews is fortunate to have such kind and professional businesspeople serving residents and visitors in their community!
NATHAN CClontz service was wonderful. They arranged to rent a trailer on a Sunday, which is not a regular office day. Easy pick up and return. Will continue to you them for future rentals.
diana sThe app was unbelievably slow. It took 20 minutes to advance through the 5 steps to the end. We kept thinking maybe it timed out and stopped working. Awful user experience. Then at the end it instructed us to dropped the key in thw key drop box…no instructions where to find it or what it looked like. It took another 30 minutes of driving around the facility and a call to customer service to figure out it was not a key drop box but a mail slot in the top left corner of a glass door. Unbelievable.
Tom BMarsha and her husband run a friendly, professional and user friendly uhaul business. I highly recommend this uhaul site. I have used her uhaul location a number of times and will continue to.
DANIEL SRonie & Marcia are So Helpfull, making Renting Easy. Back next week. Thank You Again.
James MRonnie & Marcia have been so HELPFUL! Accommodating for my mistake in choosing a 26' truck (which had raised wheel wells) that prevented loading pallets to the front. 20' was Great. Re- renting next Friday-Sat.
James MFriendly staff and great service.
Richard T