Customer Reviews for Cloquet Service Center
(U-Haul Neighborhood Dealer)

109 reviews

340 Scanlon Way   Cloquet, MN 55720
(off of I-35 West on Hwy 45)

(218) 879-1683

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(218) 879-1683

340 Scanlon Way
Cloquet, MN 55720
(off of I-35 West on Hwy 45)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The truck ran great, had plenty of power (6.8L gas), could have used cruise control but managed well enough. The snowstorm was relentless and the wipers were challenged to the point of failure (ice buildup). Many crashes that night, but not with this truck. Thanks for having a clean, good running rental available. The low entry level and ramp made all the difference for us old folks when moving our daughter.

Bruce L. 
Rating:
4.0

Customer did not leave a comment.

MARK K. 
Rating:
5.0

nothing to change, great job

Reinhold B. 
Rating:
5.0

Very friendly and so helpful. Made the experience easy-smooth. Please let the Cloquet service center know how appreciated they are! Thanks

Angela B. 
Rating:
3.0

The app sucks

Tyler W. 
Rating:
5.0

Customer did not leave a comment.

DonnaMae W. 
Rating:
4.0

Customer did not leave a comment.

Craig E. 
Rating:
5.0

Customer did not leave a comment.

CHERYL S. 
Rating:
5.0

Customer did not leave a comment.

SHERYL A. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH G. 
Rating:
5.0

Great customer service. Nice people to work with. Clean shop and equipment.

SHERYL A. 
Rating:
3.0

Not very friendly staff, but quick and efficient.

Edison F. 
Rating:
3.0

Customer did not leave a comment.

Kelly K. 
Rating:
3.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

JULIE K. 
Rating:
5.0

Customer did not leave a comment.

JULIE S. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

kevin G. 
Rating:
5.0

Service was wonderful we love Uhaul have used them for every move we have ever done. Reliable, friendly and economical! Couldn't say enough nice things about our experience!

Steven C. 
Rating:
1.0

Fix the equipment better pr skills

DAN H. 
Rating:
1.0

Fix equipment better pr skills by one

DAN H. 
Rating:
1.0

The trailer received had half the lights not working and wires torn apart inside. It required messing with the wires to get the lights turned on and the guy didn't wanna call the rep.

Christopher Z. 
Rating:
5.0

Customer did not leave a comment.

LAURIE L. 
Rating:
5.0

Customer did not leave a comment.

Leanne S. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
4.0

Customer did not leave a comment.

Kurt E. 
Rating:
3.0

Customer did not leave a comment.

BAILEY S. 
Rating:
5.0

The computer system was extremely slow. The program lost my information 4 times. The employee had to reenter everything back in everytime.

TIM G. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

The trailer was not clean, but was in excellent shape. Our northern Minnesota winters make it difficult to keep outside equipment clean. The gentlemen at this location went above and beyond helping me to hook up the trailer and check to ensure working lights. Very friendly and helpful.

Mary B. 
Rating:
5.0

The customer service was awesome. There has been a ton of snow this winter and I was grateful that they kept the trailer in an open space, cleaned out, ready to go.

ADAM S. 
Rating:
5.0

Customer did not leave a comment.

william W. 
Rating:
3.0

This was a horrible experience to be honest. First off I was not able to find the size I wanted. Then I called and made a reservation to pick up in Superior, WI on Saturday morning and drop off in Virginia, MN. Saturday evening. Since it wasnt the size I wanted I set it up to be used for two trips which was quoted at 189.00 I got a call Friday morning telling me the pick up location I wanted was not avail and I needed up pick up in Scanlon, WI and by 5 Friday. I was told I wouldn't be charged for Friday and would be comped extra miles. When I picked up the uhaul, the man asked if I wanted ins for 28.00. I said yes, however he never told me it would be a charge per day. It just seemed that altho I was promised perks I ended up spending so much more for thos uhaul and having to drive it all over the place they even changed the drop off l0cation as well. Moving is stressful enough this was not an overly pleasant experience.

Stacey S. 
Rating:
5.0

Service was very helpful.

KEN S. 
Rating:
4.0

Customer did not leave a comment.

Caroline J. 
Rating:
5.0

Customer did not leave a comment.

FRED B. 
Rating:
5.0

Awesome

TONY S. 
Rating:
5.0

Customer did not leave a comment.

Susan C. 
Rating:
3.0

We where at our first stop and noticed one side of the break light was not working

jennifer S. 
Rating:
3.0

I had the trailer a few hours, and returned it. The next day I get a call asking me when am I going to return it ? I told her, that I had done so the day I rented it.

curt J. 
Rating:
5.0

Customer did not leave a comment.

TONY S. 
Rating:
4.0

Trailer had some sand and dirt inside on floor.

Glenn M. 
Rating:
5.0

Very friendly and helpful staff at both pick up and drop off locations. Thanks U-haul!

RON J. 
Rating:
3.0

Customer did not leave a comment.

Kayleen S. 
Rating:
3.0

Customer did not leave a comment.

Matt D. 
Rating:
4.0

Vehicle was quite a distance away, about a block and no attempt was made to get vehicle for me. I had to go retry it myself. Perhaps an effort to bring vehicle closer to the office could be made.

francis G. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

Customer did not leave a comment.

DAN C. 
Rating:
5.0

Customer did not leave a comment.

LINDA B. 
Rating:
5.0

This is a difficult question because I found no fault with this friendly, helpful, efficient group. The truck was ready on time, clean and well-mantained. It served us well without a single problem for over 1,300 miles. They payed close attention to us and patiently answered all of our questions and supplied all the information needed for a successful journey. Well Done

Steve B. 
Rating:
5.0

Excellent customer service. The lights didn't work (due to a problem with our truck, not the trailer), and the staff at Cloquet Service Center were great, very nice and helpful, much appreciated!

Jenny G. 
Rating:
5.0

Customer did not leave a comment.

DAWN A. 
Rating:
5.0

Cory and Cloquet Service Center are great to work with!

dave L. 
Rating:
4.0

Customer did not leave a comment.

Daryl K. 
Rating:
5.0

A person named Cory waited on me and he was very friendly, The business was very busy that day I was there but all the attitudes were all positive when waiting on customers. I will definitely go back a rent again from this business. Thank you, Michael Smith

mike S. 
Rating:
5.0

Let us know how much we owe,I don't know how much you took off the card.

RICHARD C. 
Rating:
5.0

Staff was very friendly, and explained everything in detail. Will definitely be recommending this location!

Zachary G. 
Rating:
5.0

Just keep doing what you have been doing.

Jack R. 
Rating:
3.0

Customer did not leave a comment.

Anthony J. 
Rating:
3.0

Customer did not leave a comment.

BEN G. 
Rating:
5.0

Customer did not leave a comment.

Dania Y. 
Rating:
2.0

The windshield and hood of the truck was coated with at least 1" of ice. I had to scrape and clear ice, broke my ice scraper doing it; additionally, the truck was stuck in snow, wheels spun, eventually rocked it to freedom.

Henni E. 
Rating:
3.0

The trailer was frozen in to the snow due to a recent ice storm. Once I picked up the rental, no one was sent out to help me load the trailer on my truck. I had to go back in and get someone. The trailer had no jack and was really heavy. Someone is going to hurt their back lifting it.

Joseph K. 
Rating:
5.0

Customer did not leave a comment.

Katie P. 
Rating:
3.0

Customer did not leave a comment.

MIKE R. 
Rating:
5.0

Keep up great work Cory Roe

TOM P. 
Rating:
4.0

Customer did not leave a comment.

LARRY D. 
Rating:
5.0

Customer did not leave a comment.

BRUCE B. 
Rating:
4.0

Customer did not leave a comment.

Nathan R. 
Rating:
3.0

Provide a cleaner truck especially the windows and the floor in the box. I asked to pay cash when I picked up the truck and when I returned the truck the guy said woops it went on your credit card and asked if that was ok and I said ok. I leave get 10 miles away and my wife calls me saying u haul called and said I needed to come back and pay cash. So I turn around and drive back and the guy says it's ok and that he talked to his manager and he said it's charged to my credit card. That was my wasted time and 20 miles of driving for nothing? He did say he was sorry and apologized. I should of been given a credit of 10 or $20.00 to make up for my time and gas.

duane C. 
Rating:
5.0

we thought the price was excessive but other than that we were pleased with the trailer...

DON B. 
Rating:
4.0

Customer did not leave a comment.

CATHERINE M. 
Rating:
3.0

It was hard to get out onto the road from where it was parked

BRYAN Y. 
Rating:
5.0

The employee was incredibly helpful.

Jeffrey H. 
Rating:
4.0

Customer did not leave a comment.

Phillip L. 
Rating:
5.0

Wonderful experience and service!

janet B. 
Rating:
1.0

Overcharged and will NOT use uhaul at this location ever and maybe won't use uhaul again not sure, very frustrated.

Jon H. 
Rating:
4.0

Customer did not leave a comment.

DAVID L. 
Rating:
3.0

Customer did not leave a comment.

vicky L. 
Rating:
5.0

Customer did not leave a comment.

PEGGY B. 
Rating:
5.0

They were very nice and answered all of our questions.

KERRY K. 
Rating:
5.0

Make sure the tank is full of gas so that its not such a struggle to figure out how much to put in. Times are tough and money is tight.

Megan J. 
Rating:
5.0

Customer did not leave a comment.

Marc B. 
Rating:
5.0

Everything was great. Friendly and fast service!

KEITH S. 
Rating:
2.0

Give the right truck less expense

AMY N. 
Rating:
3.0

I thought I would be dropping off at mcdonald rental where I made reservation. Found out through Text Message that I had to return it to Cloquet Service Center.

ROBERT O. 
Rating:
3.0

Customer did not leave a comment.

Mark S. 
Rating:
4.0

Customer did not leave a comment.

ANGELA A. 
Rating:
3.0

It was one of the worst experiences of my life.

RON F. 
Rating:
4.0

Customer did not leave a comment.

JIM S. 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
4.0

Customer did not leave a comment.

Jordan P. 
Rating:
2.0

they were to busy at the time I picked it up to really help me.

DOREEN W. 
Rating:
4.0

Local mover returned the truck for me. I was very grateful I didn't have to do it; it was below 0.

CHERYL L. 
Rating:
3.0

The straps were frozen so it took some time to get them loosen enough to put over the wheels and I had to stop many times to retighten them.

JIM S. 
Rating:
5.0

Customer did not leave a comment.

Paul N. 
Rating:
5.0

Nothing

DAN C. 
Rating:
3.0

I didn't see extras in addition to truck rental , eg. dollies, furniture pads, boxes. no postings offers, or actual product.

JOSH S. 
Rating:
5.0

Nothing

DAN C. 
Rating:
4.0

Customer did not leave a comment.

DENNIS E. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top