Everyone was polite and very friendly and quick. I didn’t have to wait a long time they got me in and out which I appreciate.
DENISE M
Customer Reviews for Cloverly Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service and a quick pick up.
TRICIA BThanks for the keys . I really appreciate it
ZEESHAN YMuy buena atención y buen servicio, lo recomiendo 100%,gracias
JHON CIt was a pleasure dealing with a friendly, accommodating staff.
MARK PNone of the lights worked in traveled in 4 different states in the middle of the night without any lights
NIKOLAOS KThe reason I said the equipment was not clean because I had to clean the ice and snow off of the truck. They gave me a broom to clean the truck and it was in a tight spot that I had to struggle to get it out due to the snow and ice.
Kessia PGreat service, great people
CARLOS SKeep up your great customer care and service 👍👍👍👍🙏🏿
robert rOutstanding
CHOM KLower the cost
JULISSE Pdid not have what was i bought, and still charged me for it.
Colby GFor me it is the best service, which is always within my reach and wherever I need it.
Godofredo GWonderful service and great people!👏
DEREJE WThe app is faulty it took me over an hour to receive the truck and the Item’s requested were not in the truck I.e the furniture pads and dolly’s . It’s awful the I’m charged for services not rendered.
Simone JFriendly and great service
AHADU TGreat equipment. Friendly service.
ROBERT GVery easy to work with. Very nice people. Highly recommend this location.
RUSSELL WGreat customer service from lovely woman- I think her name is Liz. She goes by Hey-You!
Sandra KI am very satisfied with the level of service and everything went well.
JAMES ELa aplicación móvil necesita ser más eficaz tiene muchos errores al momento de verificar la información del driver. La localidad está en un lugar muy oscuro cualquier persona se esconde y hace vandalismo necesita luz electrónica en el lugar para rentar en la noche
DENIS CThere are more convenient locations in my area, but your system couldn't seem to find them.
Michael PGary was very friendly and he assisted in every way to make sure my rental experience was first rate.
Mark AEverything went smoothly and the service was very friendly
Dereck KI paid for furniture pads and did not receive them, which was disappointing because I did a before hours pick up so there was no employee to help me. Upon returning the truck, I stopped at the 7-11 at the corner of 29 and 198, just two miles up the road. I topped off and drove right to U-Haul to return the truck. However, this morning I see I was charged $10 for gas, which is impossible. I couldn’t have used two gallons of gas to drive from 7-11 to Cloverly Automotive. I’m very disappointed.
Patricia PVery friendly and helpful
Andrew JEverything was good.
Gail TThere was too much confusion and everything had to be done through the phone apps. I would not come back to this company. Terrible experience.
Jameka AThis place is fantabulous! Best U-Haul location I have used. They go above and beyond!
maria aVery friendly manager
robert HEverthing was absolutely great except for the uhaul app. The uhual app took 10 mins to upload the first picture i sent and then 25 mins to upload all of the pictures of the truck when I was checking out. The progress icon just spun and spun while i waited. At one point, since it was so slow, I thought your site was down, but I just kept waiting. Unacceptable.
Joseph SVery nice and friendly !
AGAM Sthey are just the best!
BETTY RJay Platko was extremely helpful in securing the reservation. He made sure everything went as planned. The people at the location I picked up, were extremely helpful and friendly. They went out of their way to help me. The vehicle was spotless, and the gas tank was full.
Tracey EGreat Service and friendly customer support.
Robin CGreat Customer Service at this location!
SHARON HGreat! fast and reliable services... I would recommend this place to anyone who's looking for a rental truck. Thanks!!! 😊
JHONNY JNothing, the owners there are very friendly and make you feel welcome and do what they can to make it easier for you to get what you need. Had a great experience with them
Scott FNothing they were fantastic.
RICKY AThe lady in Spencerville was amazing and walked me through the process. She was very friendly and made it so easy for a first timer. The app was also very straight forward.
Olufemi SI love the customer service is extremely good and You so comfortable to talk to them .Keep it up .
FAILA STruck is dirty. Windshield covered in bird poop. Inside coffe spills and dirt all over the seat. The back was dirty and was not swept out.
W DOwner is so kind for me extra help and guide. I am so grateful for his service.
YOUNG YI was very impressed with Elizabeth, she was very knowledgeable and professional. My overall experience was a 10/10. Thank you!
Sandy TI ran into something that in the 45 years of renting from UHaul. A bad experience at one location. 14 Randolph Road, Silver Spring, (Colesville) Maryland 20904. The rental place is actually a beer & wine store less than a mile from my house. I thought that I could use that location because it was close to home. I set up my reservation for 10:00 am. The web site for the store says that they open at 8:00 am. The sign on the door said they opened at 10:00 am. I later found out that they opened later. So now I was in a bind. I had a schedule to keep. The people at UHaul were very nice and switched my reservation to another place. Enter Cloverly Automotive. 2203 Spencerville Road, Spencerville Maryland. The staff was friendly & welcoming. They had me on the road in minutes. I usually would go to the Rockville location which is also very excellent. But is further away. Thank you Cloverly Automotive,. For saving my behind on a almost stressful day. So all I have to say is don't use the Colesville location.
William KExcellent customer service.
Adiela CVery friendly service.
Keith SEverything went well with the rental. No improvement needs Great service at the pickup location. 5 stars for them
RUBIA SNo professionalism. Seems that people out there are racist with very poor customer service skills.
Rodrigue Dgreat customer service
gerawork MVery friendly staff. Best uhaul experience I have ever had.
David oThe drop off was not accepting the trailer, we had to spend a full day on the phone trying to get someone to understand the location we selected to drop off the trailer was closest to us.
ShanaDee JPersonnel working the day I dropped off the truck gave excellent customer service. The location of Cloverly Automotive were their office happens to be located at looks like a junk yard and it was not clearly marked where to pull in to return vehicles. The U haul office needs a DEEP CLEAN!
LORI NLove the people here they were so helpful and kind but definitely come here again
BUNHENG SI reserved my truck to be picked-up at Deep Rock Rd. location and the pick-up location was moved without my knowledge. I was also told that the drop-off location I had arranged with the person on the phone when I made my reservation was no longer an option and I would have to return the truck at a location another 15 miles away. It took me 1:13:00, and five call transfers to get this changed back to the original location, I went from being an upset customer to an enraged customer. I sell real estate, and I will pass this experience on to all my client's and I will never use U-Haul again,
Richard HEasy to do transaction and good customer service
JOSH N