Customer Reviews for Cloverly Automotive
(U-Haul Neighborhood Dealer)

798 reviews

2203 Spencerville Rd   Spencerville, MD 20868
(On Route 198 One Mile East of New Hampshire Avenue)

(301) 421-9416

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(301) 421-9416

2203 Spencerville Rd
Spencerville, MD 20868
(On Route 198 One Mile East of New Hampshire Avenue)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

BETH H. 
Rating:
5.0

Customer did not leave a comment.

Peter C. 
Rating:
3.0

Customer did not leave a comment.

Alex R. 
Rating:
5.0

Customer did not leave a comment.

JASON B. 
Rating:
3.0

Location was too far away.Truck was very well maintained and person at pickup was excellent.

THEAH W. 
Rating:
3.0

Have better signage.

Roberto A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
5.0

The vehicle was in great condition and also clean. The customer service was top notch. Picking up the vehicle was easy and seamless.

MAURICE J. 
Rating:
5.0

Customer did not leave a comment.

PATRICK F. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY L. 
Rating:
5.0

One of the most professional & friendly place I been thank you for the service I would recommend this location !!!

LUIS D. 
Rating:
4.0

Truck I rented is nearly new, only 9050 miles. Drives like a dream, very durable. The office is a little small and out of the way, but the management was very friendly and helpful.

Stephen M. 
Rating:
5.0

Make more vehicle Available

KINGSLEY F. 
Rating:
5.0

Customer did not leave a comment.

Eric L. 
Rating:
5.0

Mary is great.. very helpful and friendly..

LAURA N. 
Rating:
5.0

Good and fast service

VICTOR N. 
Rating:
2.0

Customer did not leave a comment.

Saji T. 
Rating:
5.0

I was not able to upload pictures of my drivers license before I came to pick up the truck. The person at the desk had no trouble helping me with that when I arrived.

JANICE S. 
Rating:
5.0

nothing, check in and out was quick and easy.

Dwight R. 
Rating:
5.0

Thanks for your friendliness and flexibility. Keep being the way you are.

JANICE S. 
Rating:
5.0

Mary gave excellent customer service. Friendly, thorough and very professional. An asset to Uhaul.

ROGER G. 
Rating:
4.0

no help with attaching trailer

lou H. 
Rating:
5.0

Best location ever !!!!

KARLA S. 
Rating:
5.0

keep doing what you do. Great customer service. I have used in the past and have never been disappointed.

ronald R. 
Rating:
5.0

The website was down for a bit of time.

NHI V. 
Rating:
5.0

Excellent customer service! Will be renting again in the future.

ROGER G. 
Rating:
1.0

Customer did not leave a comment.

Maribel P. 
Rating:
5.0

Customer did not leave a comment.

sameer I. 
Rating:
5.0

Excellent service and excellent price and excellent hospitality.

Young Y. 
Rating:
5.0

I Regulary rent uhaul trucks from time to time and it looks like i just font my new go to place for my rentals

RABIAH A. 
Rating:
2.0

Even though I had to return the vehicle long before the time due to return it, I was still being sent messages about late return or that the vehicle was not returned. I still have not gotten an invoice indicating what my card is being charged for. This level of service does not sit well with me.

SANDRA W. 
Rating:
5.0

Customer did not leave a comment.

Todd M. 
Rating:
5.0

Customer did not leave a comment.

Leonard M. 
Rating:
3.0

Customer did not leave a comment.

Linda P. 
Rating:
4.0

Customer did not leave a comment.

Jamil H. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Great service and pleasant experience. Would use again. Thx

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

CARLOS S. 
Rating:
5.0

Customer did not leave a comment.

Placid B. 
Rating:
1.0

The vehicle needs maintenance. It drove rather rough. The vehicle was so what clean.

MARCUS H. 
Rating:
5.0

Good job

VICTOR N. 
Rating:
4.0

Staff was professional and friendly. I will use this location again.

Beatriz R. 
Rating:
5.0

Customer did not leave a comment.

HERBERT C. 
Rating:
5.0

Customer did not leave a comment.

Barbara J. 
Rating:
5.0

Customer did not leave a comment.

Djuana Makeba J. 
Rating:
5.0

This is my new favorite location. I intend to seek them out 1st from now on

CHERRYL H. 
Rating:
2.0

customer interaction was cordial and friendly but nobody was wearing a mask.

jacob R. 
Rating:
1.0

I was also just charged for a late payment fee even though I paid for everything up front. I also paid for the gas charge weeks ago. They have just charged this out of nowhere.

Curtis F. 
Rating:
5.0

Customer did not leave a comment.

QUINCY T. 
Rating:
5.0

Customer did not leave a comment.

HOPE W. 
Rating:
1.0

Where do I start? I was contacted via text at 8PM the night before saying my truck is at a different location that opens at 9AM, which is 2 hours later than when I needed it. I tried contacting customer support only to get forwarded twice, including to the original reservation location that was already closed. I called the next day and there was no apologies. They told me someone called me but this was a lie. No one called me to leave me a message. I would like to hear a copy of the recording since u-haul advertises all call, inbound and outbound, are recorded.

Sae R. 
Rating:
2.0

Customer did not leave a comment.

Appleton K. 
Rating:
5.0

Customer did not leave a comment.

george B. 
Rating:
5.0

Customer did not leave a comment.

Ken M. 
Rating:
5.0

Nothing. Excellent service

Matthew M. 
Rating:
5.0

The girl at the front desk was very nice.

Jonny L. 
Rating:
5.0

Very friendly and professional staff.

FEDERICO T. 
Rating:
5.0

When we arrived to pick up the truck, the lightning took out the internet and then the phone system. Instead of asking us to come back, Mary used her personal cell phone to complete the transaction so we could still take the truck. When we arrived to leave the truck, the electric/phone was still out. The team was celebrating a birthday and she included us in the cake. Would recommend this place to anyone! The best service I've experienced in a long time. Thank you.

mike S. 
Rating:
2.0

This place needs a facelift. Wherein the service is fine, the building is deployable.

James H. 
Rating:
2.0

Your website did not work and I was not able to check out my vehicle as instructed using your 24/7 self-service option. It took me two hours while movers were waiting at my house. Problem was your system could not verify my location. However, my location services were on and I tested it with google maps and it easily knew my location. This was awful and cost me additional money for movers, who were paid hourly. It was NOT the fault of the dealer, but he could not find the truck keys or get into the lock box. That took an additional hour.

Patricia T. 
Rating:
5.0

Customer did not leave a comment.

lee J. 
Rating:
5.0

Customer did not leave a comment.

Sheryluitta W. 
Rating:
5.0

Owner is extremely kind and great personality.

JAMES Y. 
Rating:
1.0

Customer did not leave a comment.

Francisco R. 
Rating:
5.0

Customer did not leave a comment.

MARIA M. 
Rating:
5.0

Mary was super nice and helpful. I didn't have the right hitch and she helped me get it sorted out.

Rebecca R. 
Rating:
5.0

Customer did not leave a comment.

Robert E. 
Rating:
2.0

The employee was very helpful when we called him to get directions. However, he was very slow to fill out the paperwork when I returned my vehicle and the building was filthy and occupied by several cats. The parking lot was very tight and hard to find. My friend and I, two young women in our twenties, would not have felt safe in this location if we had gone after dark (not at all because of the employee, solely because of the location itself). I want to emphasize that the employee did not do anything wrong, he was just in an odd and unkempt location.

Carolyn R. 
Rating:
5.0

Excellent service and look forward to renting from them again

Chris M. 
Rating:
5.0

Customer did not leave a comment.

Anny J. 
Rating:
5.0

Customer did not leave a comment.

WILLY W. 
Rating:
4.0

Customer did not leave a comment.

Edward K. 
Rating:
5.0

The young lady at the front desk was soo helpful and understanding. I got everything moved with ease!!! Thank you!!

MACK B. 
Rating:
5.0

Great thank you

Amanda C. 
Rating:
5.0

Check in lady was so friendly

Alexis M. 
Rating:
3.0

Please dont verbally tell someone that your not paying up front when you are. I also dont understand why when the mileage had not been confirmed. Plus the gas left was above what was asked of me. I still dont know what total bill was. Drop off place did not or would not tell me. They were nice but lady on phone. Was not helpful. Third time I rented truck from you in 3 yrs. Brought back in ten hours .not two days also.

carig F. 
Rating:
5.0

Thanks!!

ED S. 
Rating:
5.0

Great service and the truck was in perfect condition

Severin M. 
Rating:
5.0

Customer did not leave a comment.

PHIL P. 
Rating:
5.0

Customer did not leave a comment.

BRUKE T. 
Rating:
5.0

Spencerville neighborhood dealer never disappoints. Above and beyond every time! Mary is the best!

Rama B. 
Rating:
5.0

Great associate there everybody was friend and helpful.

Robert S. 
Rating:
3.0

Customer did not leave a comment.

Eugene F. 
Rating:
5.0

Customer did not leave a comment.

TODD T. 
Rating:
5.0

Staff were really helpfull and accomodating. Specifically Mary and Gary

FARES I. 
Rating:
3.0

Customer did not leave a comment.

Theresa C. 
Rating:
5.0

Customer did not leave a comment.

Gerard C. 
Rating:
5.0

Really nice and helpful people. Highly recommend.

tom C. 
Rating:
5.0

Nothing - Well Done

Matthew S. 
Rating:
4.0

Customer did not leave a comment.

bosede O. 
Rating:
5.0

everything was as planned

Vladimir D. 
Rating:
5.0

Such a smooth and easy experience. Mary is so helpful!

Rama B. 
Rating:
5.0

Best experience ever, from reservation pick up and return.

Jeffrey V. 
Rating:
3.0

The Uhaul rep at the location was exceptional. She was understanding and patient. She made me feel like my move was just as important to her as it was to me. My pickup location was charged from Laurel on Washington Blvd, to this Spencerville location without my knowledge. I am so glad it happened that way, I was able to receive top notch service. Thank you Uhaul.

OMAYELI N. 
Rating:
5.0

Customer did not leave a comment.

RICHARD T. 
Rating:
1.0

Rented 3 bags of furniture drapes. All soaking wet, unusable on the anteque wood, i was moving.

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

Rakeshkumar P. 
Rating:
3.0

The location was at an auto repair shop with little place for parking UHaul

Richelle W. 
Rating:
5.0

Customer did not leave a comment.

Sean R. 
Rating:
5.0

Customer did not leave a comment.

John G. 
No reviews have been submitted for this location.

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