They were very helpful and we had no problems. Would use again.
STEVEN M
Customer Reviews for Clovis Mail Depot
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I would say the truck was dirty, and the dollies were not connected to the sides so they were sliding around. I wanted to thank Jr Gomez for handling my call and concerns with outstanding customer service. When I came to the location, my contract was not there because I had not added the secondary driver on the phone. But the mileage rate had also changed. I knew we were not going very far, so this total amount was less than $10, but I was pretty infuriated by the issue because I asked several times about the quote on the truck. The same person that was not there when I arrived at the location. I explained that this was a work job and not a personal job, and we would have the truck for a few hours, but I had to have the pricing as stated because it’s an important part of our process for approval and reimbursement. I explained to Jr that it was not about the money, but it was about being quoted something and showing up with it being different. He honored the price I was quoted, and he took my comment down about the truck, not being the cleanest and fully heard out my concerns. He thanked me for my business and for being loyal to U-Haul, and it really meant a lot to me. I was still thinking about it now, so I wanted to write this review for him. In our business, it is very hard to find managers who both care and are capable of handling customer service concerns. We work in a sales capacity as well, and although it’s different, we really try hard to honor what we say and to treat people well so that they come back. This was one of those examples That made me feel extremely valued, and nothing else mattered after he handled my call. He also picked up the phone for me. That is very rare in a world full of texting. So thank you so much for this experience and I will be recommending U-Haul to other colleagues and come back for future jobs.
LISA MConveniently located. Friendly staff. No suggestions for improvement
MICHELLE KI need to speak to someone about the amount I was charged
GAYLE M