Pickup location was muddy. Mud all over tow vehicle and U-Haul trailer upon exit. Inside of trailer had not been swept out. There were pieces of styrofoam and dirt inside trailer. Other than that location manager was polite, professional and helpful. Would recommend.
Scott B
Customer Reviews for Clydesdale Portable Buildings
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very kind store host, excellent customer service.
Eric FEverything was awesome so don't need improvement 😊
Delta HThe app was difficult when taking pictures. I would take the picture requested and then it would ask me again. Not saving what I took.
SHANE CWhy was I charged an additional 2 days, I paid that on the original ticket, as I had explained to the agent I spoke to on the phone ( it was for business use and we needed the 2 days due to the weekend) and it was clear on that invoice? I got charged twice for the extra days
fred vEverything thing was good but it would be nicer if they had newer trucks
David MNothing the service was professional and quick.
LISA SSuper friendly and cordial people
Kris Fgood guys
CARL BI was supposed to drop off at SCI Enterprises in Lewiston, Id. I was not made aware that they changed the drop off location. So while I waited for 10-15 min ( the owners were very nice and helpful to get me to the right spot). I just would have like to have known it changed. That’s all.
Trevor AGas credit over 1/4 tank
Joel BLocation has limited hours to interact with an associate, but called the next day after dropping off and everything was squared away.
brian GPerhaps this and all U Haul locations can confirm the equipment is available earlier (3 days) prior to pickup. I’ve rented equipment from U Haul only to arrive at the location and being told the equipment is not at that location or unavailable.
Jake HChehalis did great, Moscow not so much. They wouldn't let me return the trailer on Saturday (said they were full) and told me I had to go to Spokane to drop it off. Spokane was overtaken by wildfires that day so they then sent me to Lewiston and when I finally got there it was closed. I was able to do a drop service but was treated terribly by the Moscow store manager and the regional manager said she would be giving me a $200.00 credit and It has not happened. Uhaul failed on this rental. I'm so unhappy with my experience. I was the Director at our local Chamber of Commerce for 10 years and understand customer service, this business approach in Moscow was unacceptable. They need training on how to be nice.
Alicia FWould have been nice to know our drop off location changed.
Doug HNo body at the store during their advertised open hours.
Don STruck pick up process was a hassle using the online puck up and didn't have the equipment rented with the truck in the truck
Lindsey MI was 2 days and 30 minutes late in returning the rental and was charged for three days, even though I phoned ahead and notified the company and was given two extra hours to get there.
Douglas FThe location was wonderful, the last minute change of pick up location and the necessity to pay for the extra miles to pickup and drop off was very frustrating. I don't blame the change on the location but uhaul contacted me after the guaranteed time about the need to pick up elsewhere and getting them on the phone to deal with them have been difficult or impossible.
Cortney DThis company had their hours on the phone message but when you arrive at the location they have different hours on the door and of course there was nobody there... It was then that I find out on the contract that I have to jump through a bunch of hoops to return the truck and trailer... I hope I never have to use U Haul again.
DAVID MTell people how to use the equipment the right way before the leave
Frank MSuper easy, great experience.
Micheal JPersonnel was pleasant and helpful
Rodney SIt was all great
charles gGreat service at pick-up and delivery. I would use this service again.
Michael NMake sure the trailer or truck is swept out
David BGood place
Joe PAt this location, not a thing, the gentleman who helped me was knowledgeable and helpful 100%, but the phone/ online contact was not helpful at all. I did not get any callbacks when I asked for them.
Richard GThey were great, very kind, and very helpful.
Diane LU-Haul is and always has been very good to deal with but I had to drive 180 miles round trip to drop off the trailer. I am being compensated some but it is very inconvenient to have to drive 3+hours to return.
Tom PWill be back in future if needed.
KUNJANA SLocation where trailer was picked up from didn’t check to see if all the lights were working. No marker or tail lights worked.
Jeffry LThey were very helpful very professional and yes I would recommend thank you very much for your time
Vince ANo improvement needed!
MONTE FThe manager is very friendly and explains everything clearly. The process of renting and returning was simple and quick. Will definitely use again, thanks to Tony at Uhaul
Rolin HTony that works at this Uhaul told me that my f150 would fit on the trailer and the back tires were not on the trailer, my truck is to long for the trailer.
Dawn SStay the same, it was perfect.
Steve DNothing very helpful
Paul AThanks for everything. So professional and helpful. Great experience.
Nancy FVery helpful.
Kristine KDon't charge me gas .lol.
gary pTony and this location were great. The office in Spokane that I had to arrange things with was not helpful in securing what I actually wanted to do the job. The Lewiston branch was excellent though.
Heath GTurned after hours on 7/3, four days later still have not confirmation that equipment chdcked, except for text at time of drop off
Roger SService was excellent, polite and very helpful.
Timothy CNothing. They were super nice and helpful.
Chassagne Ltrailer I picked up was too small. returned it. very nice gentleman who was working the desk was very through on how to use everything.
Ron BTony is excellent and knowledgeable. His second man however needs more training in quickly helping the customers and getting them on their way.
Richard K