It is more a mailbox/shipping outlet vs a Uhaul store. The app gave me the option of a 0900 touchless pickup though the place does not open until 10am. Uhaul said this should not be an issue. When I showed up, the app would not allow me to start the pickup process until 10am. Anyhow, the truck had obviously not been cleaned. I wiped it down well because pandemic and the wipes were filthy. There was also a large nail in the driver side rear tire but did not appear to leak.MICHAEL T.
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.MELISSA C.
Everyone was very nice and I was very happy with the rental.KIMBERLEY K.
in a time of unsure cleanliness due to covid, the van was wiped down and seemingly cleanDavid R.
Customer did not leave a comment.Erik C.
They were great!Harrison B.
This location went out of their way to help me when I had been rejected from 3 other locations to return the truck.Laurie S.
Great and smooth rental process. Truck was wiped down and sanitized after previous renter. The only snag was waiting a bit to check out because this location is buzzing with satisfied customers.Gregory B.
I reserved a unit on site myself. Got all the info mailed to me. I planed early move. Just to find out at 6 am my code wasn't authorized. Had to call them when I got to my unit a seal with a different number was on it. I checked the info again and now I was on the 5th floor on a different unit. I put my stuff on 331 anyway because that was the one I was shown and placed a hold on. When management arrived they at past 10 . Said we had to move our stuff back to the 4th floor and said if I didn't want my things to go missing I better do so. Until I argued to speak to the manager. By then I was stressed and mad. At the end they said keep 331. I was very late to drop off u haul van. Resulting in extra fees for another day. What a disappointment having to pay for other people's lack of professionalism.Victor L.
This location was great, however, I had a very upsetting experience prior to coming in to pick up the Cargo van. I called on Sunday to reserve a utility trailer. I was given a confirmation number and a recommended location for pick up at 8:30am. The person from Uhaul said that someone would call me in the morning to confirm. I arrived at 8am to the location in Playa Vista on Lincoln at the Shell Station and they said that they do not carry utility trailers there. I was majorly in a bind, as I needed to be in downtown LA by 10am to pick up something from someone who was leaving to go on a plane by 10:30am. I called UHAUL and they didn't know what to do so I ended up renting a cargo van from the location I picked up from on Washington. I didn't need all of that space and it went from costing me $18 for the trailer to $84 because of the mileage and fees. That is not cool. When I asked the rep from UHAUL if there was anything she could do for me, she said no, and to ask the store when I got there. Well obviously when I got to the store, they didn't really care about my sob story, so there were no discounts given. I have always been happy with UHAUL in the past, but this was not a good situation to deal with today on such a tight schedule and had I not have gotten to the first location early, I would have missed the pick up. I would like to be refunded for the mileage I had to spend, 54 miles to my card.Stephanie S.
Customer did not leave a comment.RONALD M.
They weren't open until 10 but your site showed 9. Your app didn't allow me to get the key from the self-serve box. Location was fine/ very friendly for your issues but you guys have some work to do on your app/ site.Dustin S.
I can't think of anything. I was told everything I needed to know right off the bat, even the exact spot to return it and the cost ended up being exactly what I expected. Very pleased with the service.Alexander L.
I waited for two hours after my reservation time for my van. I had to call customer service several times. I was on the phone with customer care for over 20 mins. I was told I would get a $50 Credit but that was not applied. So I now have to call customer service and get this done. Waiting to see what that outcome will be.Carolyn M.
I had a scheduled pick up of a truck at 9am and wasn't able to get access to anyone in the store to retrieve the keys. The location was closed. After calling customer service, it wasn't until an hour later that someone showed up to give me the keys, making me late for all of the following appointments I needed the truck for. The location service hours are apparently not up to date in your system, and I shouldn't be able to reserve and pay for a truck I wasn't going to be able to have access to.Jasmine P.
Customer did not leave a comment.Michael H.
The appliance dolly that I rented wasn't available and end up with a smaller dolly.Jacques M.
Kevin did a great jobDavid T.
this is an excellent, friendly, prepared locationilana S.
Wonderful, professional customer service. Will be back for future Uhaul Rentals. ThanksJohn C.
They are helpful and efficient; they get the process done as painlessly and as quickly as possible.Myriam M.
Customer did not leave a comment.Mark H.
Time for return and policies are crap. I didn't leave until well after 3 due to the staff, but was still charged another day even though I didn't have the truck for 24 whole hours.Corey M.
Customer did not leave a comment.Hal D.
A really friendly and efficient staff hereilana S.
We had an exceptional experience. The Uhaul representatives were friendly, welcoming and very efficient. They checked us in and out in no time. I will use this location again for sure.Edward M.
Customer did not leave a comment.Adam M.
Corporate could notify customers who are kept waiting by previous/delinquent truck renters that said delinquent renter-before-them does in fact get financially punished for returning late or failing to properly gas up the vehicle. INathan Dana A.
Customer did not leave a comment.Aaron B.
Street parking is difficult. Best to be dropped off for vehicle pick up if possible.SUSAN N.
The staff at Culver MailBox are courteous and professional. They had my order ready upon pick up and promptly addressed my questions and concerns. I recommend visiting this location for mobile pick up and drop off. In addition, I will be returning to this store for all my ahipping needs. Thank you.David M.
Customer did not leave a comment.Anne B.
Customer did not leave a comment.NATHAN A.
While the location and equipment was great, I find it insane that the van rental went from $19.99 to over $60 for under 4 hours. I did rent a dolly as well, which I was happy to pay an additional cost for. However, it would be nice if U-Haul had rates that were less costly for a half-day or under purpose.Tracy D.
Customer did not leave a comment.Scott T.
I rented a truck here and it was already claimed. I spent 1 hour trying to rent a new truck, which they claimed was available, and they were not able to process this. In addition, I was guaranteed the $50 reservation compensation if I did not get my truck and they did not agree to this.Alec C.
Nothing much people working there very friendlyahmad A.
Customer did not leave a comment.Ashley B.
Great service from staffAubrey F.
Customer did not leave a comment.Minerva R.
Everything was perfect! Helpfulness, accuracy, customer service. I'll be using the facility again when I need a truck or a van. Thanks!KIM A.
Nothing. Everyone at the counter was exceptionally helpful. This was actually the best experience I have ever had with Uhaul.Evan S.
Customer did not leave a comment.Takanori O.
Customer did not leave a comment.JUANITA H.
Customer did not leave a comment.Ronald M.
Customer did not leave a comment.Ali T.
My issue was that I called to rent a truck from one location, then when I was sent the information about where to go it was in a completely different location, and they set the pick up time 3 hours EARLIER, than what I stated I could do on the phone. The woman on the phone said 3pm would be fine, but then I received a text saying the pickup was at 12pm, then when I showed up at the location I was suprised to find out that it was a partner and not even an actual Uhaul place (even though I originally called an actual uhaul location), I would have liked to have been informed that they were moving my location and that it would be a partner location. Also because they screwed up my pickup time, when I arrived they had no information about me because they had already deleted me from their system for "being late", luckily they still had the truck I needed when I arrived. The whole experience was very strange and confusing, it seems like uhaul has no interest in communicating with their customers, and has no care about the fact that I specifically chose the uhaul pickup location that I orginally called because it was the closest and most convenient one to where I needed to go, but they decided to switch it up on me with no explanation to me what-so-ever. Same exact thing happened to my roommate last time he used uhaul, pretty much a shitty company that does what's best for them and no one else, I really don't appreciate shady business practices like this, also tried to immediately sell me a larger truck than I needed on the phone, I just hate when companies clearly don't give a shit about you and they're trying to get one over on you any way they can without really explaining what's happening. I don't continue to support companies like this, in the future, I'll reconsider using uhaul because they just give me bad vibes all around. The people at this location were understanding and accomodating, so I'm giving 4 stars so their location doesnt get a horrible rating, because my real issue is with uhaul themselves, I know very well it wasn't there fault and that this is something uhaul does often. Fuck you uhaul.Robert G.
Supply parking spaces so people can leave their car. I had to park far away. Just wipe the seats and dash for the next customer. Customer Rep was pleasant and quick.Carol P.
Customer did not leave a comment.Tony C.
Customer did not leave a comment.ARTHUR S.
Customer did not leave a comment.MARK P.
The worker didn't provide the dolly that I had requested, when I called him he apologized, said he was looking right at it and said he would take it out of my total payment but I just got billed and it's still in there and nobody has contacted me about it sense. Not too sure where else to go to get refunded for the dolly. It's been a week. Thanks!Zayda S.
Customer service was prompt and polite. Vehicle was to spec.David P.
Customer did not leave a comment.Raymond K.
Customer did not leave a comment.Juan M.
The customer service was on the slow side in the morning to check the truck out. We waited a long time and the line moved slowly. Aside from that, the experience was very good.Marlene H.
Polite, professional. Overall very happyBrian S.
Have the people who run this location give lessons to the location at National and Motor!Nathan Dana A.
Customer did not leave a comment.Krystof K.
no windshield washing fluidsasan N.
The merchant overcharged me for mileage and offered no help in resolving the overcharge. Horrible customer service.Thomas S.
Customer did not leave a comment.Lori G.
fast and easyJerome G.
I had a scheduled 9am Van pick up for a delivery a company 11:00am. I was given the van with ZERO gas and the back of the van was COVERED in dirt and soil. I had to drive the van ON EMPTY to the gas station to put gas in it AND I HAD TO CLEAN THE VAN MYSELF before using it for catering delivery. This is unacceptable. I was delivering FOOD for a catering client and couldn't have my food in contact with dirt for very obvious sanitary reasons. I was over an hour late to my clients location because of these delays. I wanted a full refund, but the people at Culver Mail Box refused and only gave my 50% discount.Amanda R.
Customer did not leave a comment.Vamsi K.
The pickup was easy and the completion of the paperwork was easy as well. The van was just what we needed and made our move so easy. Bryan was Great helping with all the details. Thank you for a Great experience.sue S.
Amazing customer service. Everyone I interacted with was incredibly helpful throughout the whole process.Kathryn B.
Customer did not leave a comment.ANA L.
Customer did not leave a comment.Chrispal S.
I was notified at the last minute, onsite, that the van had a broken window. I was told by staff that they'd look into a discount for me due to this lack of safety. Upon returning the van, the female employee argued with me about a discount. Totally unacceptable! I ultimately received a $10 discount. Which is also weak on customer care in my opinion. Davis HenryDavis H.
Friendly staff, easy pick up easy delivery.RUBI M.
the uhaul van was filthy on the inside and outside when they gave the uhaul van to me. there was nowhere to park the van when I returned. it was extremely slow to process the return of the van.Devin A.
Customer did not leave a comment.Judy K.
Customer did not leave a comment.Carla M.
Customer did not leave a comment.joe S.
All went well with this location. Your app needs work though...Constantino H.
Customer did not leave a comment.Franziska P.
So easy! Will rent again! Thanks you1Anne D.
Fast efficient easy. Really nice employees at Culver Mail BoxSteven C.
Customer did not leave a comment.David S.
Customer did not leave a comment.RAY B.
Customer did not leave a comment.Danna B.
Customer did not leave a comment.Max R.
Customer did not leave a comment.Jin aeng C.
Employees are nice and courteous. Very helpful.Edward C.
Customer did not leave a comment.Louise S.
I was given an estimate of $37 as I left based on 20 miles I thought I'd be driving. I drove only 18 and when I returned I was charged $49. The guy behind the counter could not explain to me why the increase occurred, only ably to answer with â€œI'm not sure why you were charged more, it's all computerizedâ€. I paid because what else I could do. Very disappointed and won't be retuning.Jennifer L.
This location is perfect but the real problem it's the corporation I took a pick up of $20 i ended returning the car after 8 ours night time I am paying $201 are you guys out of your mine I will never put my feet ever in U haul again your competition the same thing I pay exactly half god bless you allARBIB S.
New vehicle, great customer service. Will definitely recommend!joy B.
The trunk/back doors don't open so you can only load through side. It was there first time renting a uhaul and no one was trained on how. They didn't know how drop off worked using the app of the website when it's after hours. When I booked from home it said it was a lot cheaper than when they told me how much it would be. They couldn't figure out why it was so much. They said they would call their rep next day and that he or they would call me to clarify what happened. Never heard from them.Courtney W.
Customer did not leave a comment.Emily C.