We put in a reservation for after hours pick up at a location in Kokomo IN over 24 hours in advance. When we got there to check in and pick the truck up we were notified on the app that the location did not prepare our truck. We spoke with customer service and they could not get ahold of the location manager, but they were able to find us a truck at the Atlanta location which is over an hour drive for us adding additional miles to our trip that we weren't expecting and starting our reservation time 2+ hours late, and without our reserved and paid for dolly. We are grateful that the small Atlanta location was prepared for other locations mistakes and last minute rentals.
Bryce S
Customer Reviews for CML Concrete Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
You should offer discounts for frequent users because I just rented one within the month and now again for furniture buying :) Give a new home owner girl a discount because home buying and moving is expensive!! Also the app is not the best- if you want to click out of something it will take you all the way back to start over which is annoying.
Denise FImplement parts of checking in to pick up the equipment during the reservation part
AUDIE HHell no i wouldn't recommend. Then you wantbus to take pictures for you. I would never recommend uhaul again. This is a complete failure...
DIANE OI was impressed with the on-line helps. I had a bit of difficulty figuring how to open the lock box but the online video made that clear. This check-out/check-in went very smooth. I live in Atlanta, Indiana and I used the new self serve place in Atlanta and I am glad they are there. Saved me 24 miles round trip because I would have had to pickup and return in Noblesville. I will be using them the next time I need a truck!
Pamela VLocation itself probably is good but since no one was on duty I had to use app to checkout. The app was cumbersome with some many instructions that didn't make sense I had to call U-Haul help desk for assistance. Took nearly an hour just to get truck. Caused delays for people assisting with loading truck.
Philip DVery simple process to pick up the truck. Equipment was clean. Location was great with plenty of room to maneuver the truck.
Derek F