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Nathan A
Customer Reviews for Cnr Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Odd location for the trucks. Smell of smoke in the inside cabin, please don’t allow customers to smoke. Got the truck and as I drove out of the parking lot, it beeped saying almost empty. Gas cap was loose when I had do put gas in the truck. Ended up flying away when I drove on the highway. Instructions to return and lock the keys not too clear as there’s no location nearby. Not a terrible experience but could’ve been much better.
LUCAS DAdded on a cleaning fee when I returned the van spotless, no scrapes or anything. The owner even helped me return it after hours. Just wanted an extra $25 for no reason. Sad.
R'YIONNA PGreat. Papers done quickly. Rate very reasonable. Friendly staff. Very close to the warehouse I was picking up materials from. Couldn’t have gone smoother.
JAMES AGlenn was amazing! He's kind and courteous. A-1 customer service. I'll definitely be back
JASMINE BHelpful and nice man.
Leslee GGreatest customer service experience. I would recommend this uhaul location for the best customer service and overall uhaul experience.
Rita CThe truck had a floating hand. Went to put it in a quarter to E and kept bouncing up and down and truck needed to be serviced really bad
TIARA GTotal professionals. Quick and easy process. Employee/owner was genuinely interested in how my move went. Would recommend.
GREGORY LMy total price was too much for the time I had it. The owner chose a Safe Move $15 option WITHOUT telling me leaving me with a total of $80 something dollars for a $19.95 rental.. not cool at all Cool location but I’ll NEVER use them again
KIMBERLY KGreat customer service!!!
AMATHA EGreat experience, great customer service
Rita CWas very helpful!
KATROYA JCustomer service was great.
JACQUELYN FPickup was easy and staff was awesome. Will be coming back in the future!
JORDAN GN/A
Mario LThe Manager was very helpful, the facility was fine, truck and equipment was all as expected.
paul SNothing. The gentleman that runs this business was incredible! Very helpful, willing to help me out the evening before the day of. I can't over recommend this gentleman. He was wonderful
bruce mThe owner was very easy to work with! Thank you!
Stacey SRep was very professional
Eric SMoving truck had blankets in the back, some of which were wet and smelled horrible. The owner didn't seem to know what he was doing and the office was dirty and gross.
Mason AThe drop of was not our original drop off, due to road construction we could not find our way to it. Phone calls from the regional manager (female) and from the original location were rude, hostile and unprofessional. They even hung up on me while I was speaking. I will not deal with them again. The gentleman at the drop off site was very helpful and awesome to work with. Man of his word!!!
Charles IUntrained staff led to long checkout time (over 1hr) unable to provide accessories ordered. Did not check the truck in on return. Got billed for items I did not receive. Fraudulent fuel level report put me on the hook for 9 gallons of fuel for 20 miles of service.
David GBattery did not work in car. We had to purchase jumper cables before we left Kansas City. When getting to this location I called customer service and they were extremely unhelpful and rude.
Kevin MNo one was ever there, all the place is locked up and this is during their published working hours. I called the phone number on their door and billboard and no one answered and it went to a completely different number asking to leave a voice mail. It was weird and creepy. I won't return to this location.
David WWindshield inside was dirty. Had to stop and clean the inside windshield when driving into the sun. Not sure if Uhaul has a policy on cleaning the inside of the windshield. I don’t fault the manager who was very helpful.
Michelle ON/A
victor nReservation was late. Items I reserved (and was charged for) were not received. Customer service has not reached out regarding my dispute and the location has ignored my calls since immediately after I picked up the car.
Matthew S