Customer Reviews for Coastal Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Coastal Mini Storage

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Donatien L. on

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Very professional!

Edward A. on

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Anderson W. on

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Amanda C. on

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Russell H. on

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David F. on

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Lawrence J. on

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Harold V. on

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Place of rental was very convenient and the truck was well maintained.

Valerie H. on

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douglas L. on

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Robert C. on

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Jeffrey F. on

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I AM APPALLED AT THE FUEL CHARGE. BECAUSE OF CIRCUMSTANCES (HIRED HELP TO MOVE) I COULD NOT FILL THE TRUCK MYSELF, BUT I WAS CHARGED $27.63 FOR 6.5 GALLONS OF GAS, TO DRIVE LESS THAN 35 MILES. I EXPECT A REFUND OF SOME OF THAT CHARGE. THAT'S RIDICULOUS.

John C. on

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Stewart Y. on

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Keep trucks spaced out throughout areas like new Bern NC so you don’t spend $35 on mileage out of your way. Staff that gave me truck were excellent

Robert C. on

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Too expensive

lee H. on

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great staff

Randall L N. on

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it was perfect.. quick and easy...

julie D. on

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Giuseppe C. on

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Ken S. on

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Leslie C. on

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Information given with regards to payment was incomplete and faulty. Not to bebrelied upon.

Allen G. on

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Nancy B. on

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nothing. everything was great.

Robert V. on

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Your computer system seems to be very slow.

Keith W. on

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James C. on

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Todd C. on

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Anthony W. on

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eric W. on

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Stephen S. on

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Great location,friendly and helpful.

Jason H. on

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Missing dolly i needed, no blankets i ordered and paid for. No refund given.

tracie R. on

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Amazing staff

JAMIE P. on

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Gary H. on

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ALBERTO P. on

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Theresa D. on

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Ladies were very nice

Quiana C. on

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When I made reservations for the Uhaul, one person told me one thing, while the next day, another person told me another thing. I've called Monday and asked for Susan. A lady told me the actual Uhaul department will be opened at 9:00 am, so I left a message for her to call me. She never did call. I called again for her. Today is Wednesday and I still haven't heard from her. All this is frustrating and causes confusion.

Laura N. on

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The truck was ready and waiting for us to use. The agent was very friendly and welcoming. Service was excellent.

ZACHARY W. on

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John K. on

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Jeffrey A. on

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Daniel W. on

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The ladies at Coastal Mini Storage are just awesome.

WILLIAM T. on

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ray F. on

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Fantastic experience!

Jeffrey A. on

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Do what you have been doing... a very professional job

AUBREY C. on

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David S. on

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JAMES W. on

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Great work! Thanks!

Chad P. on

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William D. on

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James W. on

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Very friendly and courteous staff; Exceptional service. Absolutely no complaints!

jeffrey A. on

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Another great U-haul experience. Competent and professional. Helpful and very knowledgeable. I would certainly deal with them again.

Justen I. on

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Livina L. on

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ROBERT S. on

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Nothing to add.

SCOTT W. on

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Jonathan L. on

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JOYCE B. on

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Golen C. on

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Daniel E. P. on

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SEAN F. on

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Friendly and very helpful.

Robin B. on

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DANIEL S. on

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After having trouble and a nightmare experience at another location, Coastal Mini Storage was happy to help! Mary went above and beyond to help resolve the previous problem we experienced!

Robert B. on

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We were told that the truck we were to rent would be at Metts CLimate Controlled Units. It was not. Thank goodness this location had a truck we could use, otherwise we would have been very, very, very inconvenienced. The person who had our truck called and said that she would keep it another day. If this is how you do business, then perhaps you need another business. We did our part to make the reservation, we do not think Uhaul did theirs by making sure we had a truck that we reserved.

Mark W. on

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Lawrence P. on

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Continue being friendly and professional, you made this move a breeze. Thanks!

ed G. on

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Took 45 mins. to check out because the truck was not in the fleet. Did not tell us it was .99 a mi. for weekend. Three other people were there for one larger truck. Only one got the truck others had to wait to get it cleared us.

brian S. on

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Nothing

W C D. on

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Did not have furniture blankets had to go to another location to pick them up

lawton B. on

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JOYCE B. on

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Amy went above and beyond to make sure the reservation and rental was correct and we were satisfied!

JAMES F. on

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Mark P. on

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Jack A. on

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James A. on

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When i went to the location, i entered the door and immediately got a comment from the gentleman on the fact that i was open carrying my pistol. His first words to me were "Do you jave a conceal carry permit for that pistol?" Followed by "You know, you cant just go around carrying that thing anywhere, it makes people uncomfortable." After having to defend myself on my constitutional rights, we finally proceeded with the paperwork for my rental. My reservation had been made the day before at the U-Haul location on Glenburnie Rd in New Bern, Nc the day before, but he insisted he needed to start the process over. Once the paperwork was drawn up, the total price came out to more than i was quoted the day before. He compared my printed quote to what he had and responded with "I cant help you." and proceeded to slide a piece of paper in front of me with a 1-800 number on it. The difference turned out to be the insurance on the tow dolly. My initial quote didn't include seperate tow dolly insurance, and i was informed by the rep at the glenburnie location that my personal insurance covers it since it was my vehicle on it. After checking the truck, which had damage that had not been accounted for, he told me he would call his district rep about the price discrepancy. I was called back a few minutes later saying the extra charges had been dropped which confused me. Did i have insurance at the matched price of my quote? Or was i allowed to leave without any insurance at all? After all the stress id been through, i decided to go on with my move. I had no issues but i really wish things had been more pleasant and straightforward.

SHANNON T. on

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JAMES M. on

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U-Haul, Coastal Mini Storage, was in the right place in my time of need. They worked me to get the best price and good use of the vehicle. YEAH CMS!

Daniel G. on

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LAUREN A. on

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The trailer was very rusty and was hard to move the metal pieces that needed to be moved.

Kathy B. on

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Dan B. on

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Pamela M. on

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DANIEL B. on

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Mary Nash R. on

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Monica R. on

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Raymond W. on

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DANA F. on

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DOUG G. on

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GREG F. on

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MICHAEL M. on

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PHILLIP A. on

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GOOD PEOPLE TO DEAL WITH

Charles S. on

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Coastal Mini Storage in New Bern was the highlight of our experience. We had confirmed reservations for a 26-footer in Morehead, but after a 4 1/2 hour drive from Williamsburg, VA, we were told that the confirmation was an error and no trucks were available. We were in a panic! A 20-footer was finally located in New Bern and we drove there to pick it up -- from a very compassionate person who eased our concerns and communicated with U-Haul in an effort to help us.

TARA R. on

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Truck was leaking oil pretty bad.

JOSEPH H. on

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We made arrangements with the staff at this location to pick the vehicle up after hours on 1/21/10; we arrived about 9:30pm to find that the vehicle was blocked in by other vehicles. Therefore, we had to wait until the establishment opened for business on 1/22/10 to get the vehicle we rented which cost us 12 hours of travel time.

GARY W. on

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MIKE R. on

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The Onsite staff was warm and friendly, well informed and good to work with.

RUSSELL B. on

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the estimate provided for fuel expense was way low, it cost me twice the amount I was estimated at the uhaul place

DENNIS N. on

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KATELYN D. on

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This location was GREAT! Uhaul was not so wonderful- in fact one of the things that I really liked about the location is they helped to correct Uhaul's mistake. I was not notified until I arrived at the location that UHAUL had mved my pick up to somewhere else and did not bother to call me, nor did they say where my new location would be. I got the phone call the day before saying that my time, equiprment and location was confirmed for the followong day at the thornton location but I guess it changed between that call and when I wen tto get my truck at 2:00. Lucky for the the people at this location gave me a truck that they had promised to another person for early the next morning with nothing but my good word to rely on to get it back in time. I was also upset when I called UHAUL about the "location gaurantee" and found out that if a person gets lucky the way I did, they no longer qualify for that $50 guarantee. Again, the location was Excellent, the process however was poor.

MICHAEL H. on

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Customer did not leave a comment.