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CHRISTOPHER B
Customer Reviews for Coastal Spa Warehouse
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The representative at this location lacked customer service skills and constantly said they are not U-Haul, they just rent the trucks. She didn’t make an effort to find the equipment I requested until I asked her. Even then I had to go to two different U-Haul locations to find the equipment I needed.
BRET Ji requested a dolly, but it was not included with the truck. That meant i had to make substantially more trips carrying boxes, instead of stacking them one on top of the other, then using the dolly to move them. This was a MAJOR inconvenience. Additionally, I requested to pick up the truck at a location that was only 2 miles from my house, yet the location was changed twice, and ultimately I had to go almost 5 miles to get the truck. Sure 5 miles isnt that far, but I can walk 2 miles to get a truck, I am not going to walk 5 miles to get one. Again, a huge inconvenience U-HAUL.
Michael KMake sure the light in the truck bed is working. It was hard to manage using a phone's flashlight while moving things inside the truck bed.
Brian BGreat assistance, convenient location, competitive rates.
ALIAKSANDR YEducate your representatives to use your software. Each location was confused by your software and the process was hindered by confused employees
THOMAS VSuch a big difference from the pick-up location. Staff was very helpful and courteous.
FELIPE FEverything was really good.
Greg M