Customer Reviews for Cobb Auto
(U-Haul Neighborhood Dealer)

169 reviews

448 Swanton Rd   Saint Albans, VT 05478

(802) 524-6785

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(802) 524-6785

448 Swanton Rd
Saint Albans, VT 05478

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

CYNTHIA O. 
Rating:
5.0

Everything was fine. Staff was friendly and service was excellent.

Daniel D. 
Rating:
5.0

They took care of drop off location all is good I had it one day not 4 and no damage and all lights work for next person

dean B. 
Rating:
5.0

Easy to make reservation, easy pickup and drop off. Staff friendly. Everything worked out great.

Daniel D. 
Rating:
5.0

Customer did not leave a comment.

Donald G. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

We people over at Cobbs Auto we're so nice and the process was very smooth! Would come back a million times, not just for the uhual, but for the amazing people!

Edmond M. 
Rating:
3.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Heather C. 
Rating:
1.0

Mr.Cobb was an Ass!

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Earl R. 
Rating:
5.0

St. Albans store went out of their way to go get a truck for us, so we could pick up at their location. Very curious, and great customer service.

Autumn L. 
Rating:
5.0

Excellent customer service and friendly staff

Tyler B. 
Rating:
5.0

Customer did not leave a comment.

Chad C. 
Rating:
5.0

Don Cobb is the greatest. Very understanding when we were closing our home and had to cancel three times on him . He was also very understanding if we were going to need the rental even longer then the scheduled timeframe. That day it was also cold and snowed the day before, he had the rental cleaned off and the rental warmed up before I got in. Unlike some other places I had to rent before. I highly recommend Don Cobb and he deserves recognition for his outstanding service to our community

Gregory B. 
Rating:
4.0

Give me a discount

Amos R. 
Rating:
4.0

Customer did not leave a comment.

Courtney S. 
Rating:
1.0

I am appalled by the service we received from Mr. COBB. He has a reputation around here of being a crooked used car salesman. I'm very happy with Greg the regional manager for reaching out and agreeing to reverse my contract and refund my money. To have this happen in the middle of a move added a significant amount of stress to an already stressful time, especially before the holidays.

Jason C. 
Rating:
2.0

Don Cobb continuously called and interrupted our move to see what time we would be bringing the truck back which delayed our move overall. I feel that this is extremely unprofessional seeing when I booked this truck we picked another drop off location.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
1.0

We were charged $672 by Cobb Auto for a 5x8 trailer. We just rented the same trailer from U-Haul on Research Blvx in TX and only paid $200!

Pamela B. 
Rating:
3.0

Clean the truck better.

Kerime T. 
Rating:
5.0

Customer did not leave a comment.

Jerome W. 
Rating:
3.0

I booked online. When I got to the place someone else was trying to book the only truck they had and I was not happy. I paid $7 for a utility cart and never got one as they didn't have one. If things aren't available at sights it should not be offered. I was charged the $7 and they were unable to take it off my bill so tip me to by and pick up the $7 but I live out of state.

Katie C. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Service was spot on. I was in and out but didn't feel rushed. I was treated great with a nice smile. Simple paperwork that didn't make me feel overwhelmed. Definitely would rent from that location again if needed.

heather A. 
Rating:
5.0

All good BUT uhaul online site is a disaster-complicated, unclear, requires too much info to make reservation. Trash it and start over.,.

William C. 
Rating:
5.0

Customer did not leave a comment.

Brett B. 
Rating:
5.0

Customer did not leave a comment.

steven M. 
Rating:
5.0

Customer did not leave a comment.

CARLTON C. 
Rating:
2.0

I rented a 15' box truck for 0900 pick up. They didn't have a single vehicle when I arrived. @1030 a u haul van showed up. I rented that one. I don't know how a business will let you reserve something that isant even there.

Andrew M. 
Rating:
3.0

Customer did not leave a comment.

GERALD H. 
Rating:
5.0

This was a frustrating rental. I was originally scheduled to pick up a 4x8 trailer at Riverside Ave U-Haul. However the trailer scheduled for me never returned. The staff indicated my reservation was re-directed to cobb automotive in St Albans VT, 25 miles north of me. The clerk said my reservation had been updated at 10:30 a.m. I never received any notification of this change. This put me way behind on my scheduled move. I realize there is a posting for this possibility. I was also fortunate enough to have arrived 10 minutes before they were scheduled to close.......what if I hadn't arrived in time, with no notice of the change. Staff at Cobb Automotive were very accommodating to me. Lisa is a star.

Mark W. 
Rating:
5.0

The u haul company itself is a joke, churched my card the day I picked up instead of the day I dropped off so they knew how many days to charge for which left me short and had to sell a personal item to pay for gas to get it back and when talking you haul they said that was a personal choice. So I said would you have rather me leave it on the side of the road and they replied with there would have been additional charges. Nothing wrong with don where I picked up just unhauls customer service. Never again and will recommend Penske

Robert M. 
Rating:
5.0

Customer did not leave a comment.

DEREK K. 
Rating:
1.0

I was billed for 2 days. That was what it was reserved for by my brother in law, but when I picked it up and changed it to my credit card I explained it was for one day. I was given no paperwork at all, and no email was sent as I was told. I'm still fighting to get my payment refunded for the second day. I turned it in in less than 24 hrs.

STEVEN B. 
Rating:
4.0

People at the location were very friendly and helpful.

Matthew H. 
Rating:
5.0

The driver side rear blinker and brake light were not working when I picked vehicle up. Other than that the van performed to my expectations.

Joanne R. 
Rating:
5.0

Cobb Auto provided excellent service.

William B. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
4.0

Customer did not leave a comment.

Donald R. 
Rating:
3.0

Customer did not leave a comment.

Francis B. 
Rating:
5.0

Shop went out of thier way to help. All good.

DONALD D. 
Rating:
5.0

Customer did not leave a comment.

Dean B. 
Rating:
5.0

The owner of Cobb auto went out of his way to open a little earlier to accommodate us.

arthur S. 
Rating:
5.0

Mr. Cobb was very helpful and went above and beyond to help us get a rental truck. We were very pleased with him. We will go there again if we ever need a rental.

Gary T. 
Rating:
5.0

Continue on business

Vincente R. 
Rating:
5.0

Customer did not leave a comment.

Peggy L. 
Rating:
5.0

The people who run the shop are amazing and very sweet. Everything went well. U-Haul needs to work on making the app more user friendly because I kept having issues with it, but again the people at this location helped and were amazing.

Margaux Z. 
Rating:
5.0

Customer did not leave a comment.

Laura S. 
Rating:
5.0

great people to deal with

Wayne R. 
Rating:
4.0

Customer did not leave a comment.

Randy C. 
Rating:
5.0

Customer did not leave a comment.

Domenic T. 
Rating:
5.0

everything a ok good work

John S. 
Rating:
5.0

You really should be putting snow tires on these vehicles. I would be willing to pay a nominal fee if these trucks had snow tires as an added safety feature.

Jessica H. 
Rating:
5.0

The GPS thing in order to pick up is ridiculous. I made al of the arrangements for my husband to pick up and drop off and because my phone wasn't physically with him, he couldn't pick up. It delayed our day and caused added stress

Sean M. 
Rating:
5.0

Cobb Auto was great--very helpful. We did have a problem en route--a flat tire (which turned out was unrepairable and had to be repalaced. Stopped at the U-Haul in Pittsfield, MA and were very rudely told to call the U-Haul roadside emergency. Called that number and spent about 45 minutes on hold and going through your automated system ("for x, press 1; for y press 2, etc., etc), which no one with half a brain could call "customer service". Finally got through to a live person (again after 45 minutes), only to be told that it sounded like we were "safe" and in no danger" and then hung up on. I can't begin to tell you how to improve your customer service if you really believe that any aspect of my experience was in any way "customer service".

larry B. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
3.0

Rented uhaul sunday 1/17. Ended up stuck in unplowed lot. Ended up calling roadside assistance. I did get it out but wasted two hours in lot. Overall its ok but i wasn't happy i got stuck for two hours. Cant complain about roadside assistance though

James W. 
Rating:
5.0

My reservation was for 11:45 but the truck wasn't due back until 1pm

Apryl B. 
Rating:
3.0

Customer did not leave a comment.

Idelfonso R. 
Rating:
5.0

Seamless pick up and drop off. I just wish U-haul would put tongue jacks on their trailers so you can unhook it when it's loaded

Tom W. 
Rating:
4.0

The automated uhaul app was a nightmare. If it was not for Brian at Cobb Auto, I would never have gotten the truck. Thanks again Brian,

Maurice L. 
Rating:
5.0

I had a great experience! It was my first time renting a uhaul and I got confused with all the steps of having to rent it online. The employees were very patient and helpful. Highly recommend.

Chelsea V. 
Rating:
5.0

Everything was great.

William L. 
Rating:
5.0

Customer did not leave a comment.

Gregory E B. 
Rating:
5.0

Pick up went well but return was even better. After pulling in the agent was on his way to me before I was even out of my car. I was unhooked and on my way in minutes. Awesome service.

Frederick S. 
Rating:
3.0

They had their offices closed to Uhaul rentals. So i didn't go inside. Also got charged for furniture pads and they weren't in the vehicle i rented. Probably should of gone to Burlington.

Damon B. 
Rating:
5.0

Customer did not leave a comment.

Myriam B. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE S. 
Rating:
5.0

I know the current environment is challenging but setting up my appointment was difficult and not great. I was trying to pick up and drop off in Burlington but was last minute routed to St. Albans. Although not convenient, Cobb Auto was terrific. The owner did everything he could to make my transaction positive. He succeeded.

Edward S. 
Rating:
1.0

The gentleman never went out to inspect the truck. He rented it to me with the wrong mileage and gas tank reading. Luckily I took a picture of the odometer before I left. So I didn't get charged the extra 60 bucks. Overall the truck was in good shape .The customer service wasn't amazing.

frank G. 
Rating:
5.0

Great trailer

frank F. 
Rating:
2.0

Customer did not leave a comment.

Leah B. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

jane D. 
Rating:
5.0

Customer did not leave a comment.

leslie S. 
Rating:
5.0

Excellent customer service! Went above and beyond!.Ised multiple times and great experience each time! Don Cobb made renting Uhaul easy! Thank you again!

sandra G. 
Rating:
3.0

all the u hauls are parked off in the grass. Plus that soil was a bit saturated and tires were sinking into the ground so i didn't park off the gravel. Also i don't think i check in the vehicle correctly online through the app.

Damon B. 
Rating:
1.0

I was over charged 2 full days of the truck rental and insurance. Called U-haul's main number, who told me to call the dealer I rented it from, so I did and still never got resolved or corrected. -Craig

Craig D. 
Rating:
5.0

Customer did not leave a comment.

MAurice P. 
Rating:
5.0

My experience was very professional and timely.

Ian M. 
Rating:
5.0

Excellent customer service

JOSE V G. 
Rating:
5.0

Customer did not leave a comment.

KAYLA C. 
Rating:
4.0

Customer did not leave a comment.

Robert C. 
Rating:
3.0

I would recommend this location because their hours are better than the other place in town. The truck compartment was not cleaned out and had cigarette butts, bottle caps, and candy wrappers scattered about. It reeked like an ashtray. When I went to clean it I also discovered dried traces of liquid that had been spilled all about. I had to mop the floor in order to use the truck. Disgusting. It also took 20 minutes for me to get any service using the mobile app to sign the truck out. Not impressive.

ANDREW E. 
Rating:
5.0

Great people to deal with.

Cobb C. 
Rating:
5.0

Customer did not leave a comment.

sandra G. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

Paul R. 
Rating:
3.0

It was a lot more expensive as I thought it would be. Thank God I delivered it back 2 days earlier than anticipated!! I'm not a fan of Cobbs so I wish I could have picked the van up a few miles down the road where UHauls are available. The van drove real smoothly though. I did have a good experience driving the van to and from Florida. And in only 72 hours.

Suzanne B. 
Rating:
4.0

Customer did not leave a comment.

Autumn B. 
Rating:
5.0

Customer did not leave a comment.

Jesse L. 
Rating:
1.0

PLEASE CALL ME 802-238-4702

TONY G. 
Rating:
1.0

Over charged by almost $50 - what is the problem with UHaul ? Never had this issue in the past, checked it in online- filled tank and was still charged for gas, extra days charges, something is definitely wrong with uHaul. Will go to enterprise next time I need a rental.

Karen P. 
Rating:
3.0

Customer did not leave a comment.

Daniel S. 
Rating:
3.0

Did not receive my $60 refund

Richard W. 
Rating:
5.0

Nothing with the pick up site

Kirk W. 
Rating:
5.0

No complaints/suggestions

Anson S. 
No reviews have been submitted for this location.

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