Customer Reviews for Cobbs 2
(U-Haul Neighborhood Dealer)

Rating:

1.0

I just want to say that the guy we spoke to was incredibly nice! However, when he asked what time we needed to pick up our Uhaul, we told him before 8:30. He told us, “I'm just going to put 10 am foe the pickup time, but you'll still be able to get it whatever time that morning you want..” THAT WAS NOT THE CASE. We were there by 8:15 and had to wait over an hour before we were able to get it. The online end would not register our check in because it was before the time slot he selected. INCREDIBLY frustrating when you have a house full of people VOLUNTEERING their time to help you move. Very stressful and very avoidable.

Rating:

5.0

For this location nothing. Theboriginal location, Britt's were closed with no warning, no communication, and i had it reserved. Luckily, Cobbs recieved the correct size in time.

Rating:

5.0

Kelly made me feel welcome and a valued customer.

Rating:

5.0

Very helpful

Rating:

5.0

The online process is too much. Too many pictures && steps. The process should be simpler.

Rating:

5.0

It's not the locations issue, but during the verification process when using the mobile app, I had to have two methods of verification. I used two alternate contacts, but one of the choices was a passport. I don't carry around my passport. It would have been nice to know about the two forms of verification beforehand, so I could have brought them with me when picking up the truck.

Rating:

5.0

Very speedy return. Excellent location and amazing staff! Thank you for your help!

Rating:

5.0

Nothing, it was perfect!

Rating:

4.0

Nothing that I can think of

Rating:

5.0

This is the second time I rented from this location and both times It was Easy, no wait. Exceptional service.

Rating:

5.0

The original drop off location was changed to the location listed above which is where I actually dropped the truck off. THANKFULLY and because this location was one of familiarity I was NOT charged additional fees. The staff member contacted UHAUL because they were going to add additional charges because the system had not picked up the change in drop off location.

Rating:

5.0

More availability of Trucks

Rating:

5.0

Great Customer Service and Friendly Service.

Rating:

5.0

Great customer service!

Rating:

3.0

I did a Sunday drop off, but the location is an old service station, so it's fairly run-down. I've with the personnel there face-to-face in the past, and they were fine. It's just ragged location.

Rating:

5.0

Nothing at this time. Keep up the good work!

Rating:

5.0

The experience here is always perfect. Cannot be improved!

Rating:

3.0

I was very disappointed because I reserved a furniture dolly and when I arrived there was not one there. I would think that when you make a reservation more than a week in advance, the equipment would be sent to that locstion. We wete 2 70+ age women moving furniture and we really needed that furniture dolly However, Kelly was very helpful and went to a lot of trouble to find one for me. He went the extraile for me. Overall he made the exoerience a good one.

Rating:

5.0

Great customer service.

Rating:

5.0

Only problem I had was checking the truck in online. I tried quite a few times.

Rating:

5.0

Excellent service in this town

Rating:

5.0

Check lights. Someone told me the right tail light was not working.But all in all it was perfect for moving our things...thank you.

Rating:

2.0

Once again, disappointed in Uhaul. Terrible trucks, even worse customer service. I've had many problems over the years, and have finally learned my lesson. It's just not worth the headache.

Rating:

3.0

Nothing

Rating:

5.0

Very professional and accommodating. Gentleman were very nice.

Rating:

3.0

Truck was very dirty inside Was told by representative that mileage would be .29 /mile over 100 miles. I was charged .69/mile. Additional Expense was not expected. VERY Poor experience!

Rating:

5.0

Great

Rating:

5.0

Great customer service

Rating:

3.0

The owners need to update and keep the checkout room clean.

Rating:

5.0

Had a great guy behind the desk cant say anything bad about this place very friendly and awesome

Rating:

2.0

Adequate staffing to ensure prompt customer service.

Rating:

5.0

It's tough to improve on Cobbs 2. They are the best!

Rating:

3.0

Make sure the extra rented equipment is available.

Rating:

5.0

I can't think of a thing for this location to improve. They are friendly, efficient, and easy to work with.

Rating:

5.0

Nothing

Rating:

5.0

I like that you can pick up using the app but I don't like how long it takes for the contract to get approved

Rating:

5.0

Kelly was patient and very kind. The systems went down, but the service remained exceptional.

Rating:

5.0

You cannot improve on perfection. I have recommended this location to others many times!

Rating:

5.0

Very helpful and knowledgeable.

Rating:

5.0

The only problem was the inside of the cab smelled like cat liter.

Rating:

4.0

The place was closed when I got there but the U-Haul representative on the phone help me out she was great

Rating:

5.0

Clean unit Customer service exceptional

Rating:

5.0

Can't be done. Cobb's is the best!

Rating:

5.0

Great service

Rating:

5.0

Great friendly customer service

Rating:

3.0

Location closed. Went to two location because we were told at pick up here's a 1800 number call them to find nearest location 15 mins apart same town. 1 storage 1 just trucks. Said one didn't take equipment. Both carried U-haul brand. Lady on 800 number was very helpful. Monica.

Rating:

3.0

I had to wait 30 minutes while staff was dealing with customers getting car services, tires, etc. I had to unhitch the trailer myself. This was after going to another location (@ 3801 US-90) the day before (they were closed at 4:30) and, after going back, being told that they were a "limited equipment dealer" and could not accept the trailer. I want to be credited the $21.50 for the extra day.

Rating:

5.0

Nothing, I am always satisfied with my Uhaul