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LANITA W
Customer Reviews for Cobb's 2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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CURLY PThe trailer was ready when we got there and the sales rep was efficient with everything:)
DENISE NNo complaints here! The service was great, the person we worked with to rent the U-Haul was friendly and helpful, and the U-Haul was in great shape! Very happy with this service!
TESSA HKelly the representative, was super friendly and very efficient.
RICHARD SGreat customer service and always helpful. No need to change anything at this location.
EDWARD HEverything was good for me. I don’t think anything need to change.
JAMES AGet away from the haul app,to difficult
DENVER DI've used this location several times for railer rentals. The representatives are very cordial and attentive.
Russell WThey took care of removing
STEVE BI received excellent service and would definitely recommend this place to other friends.
CLARENCE BSuper helpful.
PHILLIP SStaff was very helpful, very easy rental.
KALEB TKind and reasonable
PENETTE SQuick and easy no complaints
Tina TThe floor of the unit had a sticky substance on the entire floor of the unit that had a bad odor. Had to put down a covering so my household items would not get damaged. The left turn light would not work. The sliding door got stuck in the open position once. Had to forcefully pull the handle to get it closed. Rented several trailers in the past and this is possibly the worst one of all of them.
Russell WFriendy and quick
Troy DPerfect location for our needs. Need to have personnel available to check fluid levels of equipment.
Allen EEverything went smoothly
ROCHELLE T2 comments: 1. This was not my preferred location 2. The young man who was working there was a great asset to any organization. He was trying to balance checking out equipment and working on vehicles and did a great job. At some point a woman emerged who may have been a supervisor perhaps, maybe she should have been checking out the equipment to free him up to work on vehicles.
William CExcellent service with very personable staff. Very knowledgeable of area that we were traveling and recommended best method of return drop-off. Would highly recommend.
Leon NDobbs was the best.
Edward GI returned it at 12:30 pm on Saturday. It had just under half a tank of gas. I was charged an extra day. It has not been credited back to me. I was allowed until 2 pm that Saturday. So please credit it to my card. It’s not my fault that the Cobb’s is closed on Saturday. Thank you for your attention to this matter. Mary Adams
mary amore signage
Sean CI was completely satisfied
Ladell GThis really wasn't an issue with the location itself. However the overall experience with just getting checked in through the app to even pick up the truck was TERRIBLE. The only reason this isn't getting a 1 star is because the truck was really well maintained. We got to the location and the app did not work AT ALL. I tried to trouble shoot myself my reloading the app. Rebooting my phone. Finding a spot with better Internet connection. Uninstalling and reinstalling the app. Waiting 20 minutes to see if the loading screen would ever update. I ended up having to call the uhaul help line and wait 40 minutes on hold before I even got to talk to anyone. And that was after waiting another 20 for the online chat feature that kept saying "5 minute wait" once I got someone on the phone,all they could do was have me reload the app dozens of times until it finally worked for a moment to put some info in before it crashed again. Then reload , rinse repeat . It took a total of an hour and a half of us just sitting there in the parking lot on the phone just to get checked in. There needs to be a way to email the info over to the representative or SOMETHING. having to struggle through and app that was almost non functional was absurd. The representative was super nice so I maintained my cool with them since they were genuinely trying to help. But the system is just not ideal and definitely not as easy as an experience as what you would be led to believe. As far as I'm concerned, next time I move, I'll just find someone that has a truck I can borrow rather than going through uhaul. Or rent from somewhere else. Quite frankly, I would almost rather spend the money to hire a moving company. It shouldn't take 2 hours to check in to pick up a rental.
Kahlan MI’m a return customer. Mr Cobb goes the extra mile to get it right the first time.
RONALD HOutstanding service and equipment.
Malcolm PI'll pay my bill n payments and I'm sorry that I had it for so long
Natasha ETruck was disgusting at pick up! We had to clean out dirt, screws, broken glass, and some sticky orange substance just to be able to use it! There was no walk through done with us so I took a video!
Cheryl HReceiving the equipment was a hassle during after hours and I did not receive the equipment I asked for
Lacey Tdrop off very easy
Sonya WU-Haul as a company is still ASS
Adreyana CVery kind and caring 😊
Penette SWe ordered an appliance dolly and it was NOT in the truck and no one was around to assist us!
Darla DNothing needs to be improved. Customer service was professional and awesome. I would definitely rent from this location again.
Jerry KNice truck- clean. Ran well.
Susan SThis location was great! The guy working was very helpful and friendly. Will definitely be using them again in the near future!
AMANDA FOutstanding customer service
Carolina JGreat and fast customer service
Keiana Oafter hours drop
NORMAN BHometown good. Cobbs is always nice and friendly
Latausha WKelley at Cobbs 2 location in Marianna is great. He has great customer service and I would recommend him and this location to others any time.
SHAWN BGentleman at the drop off location was awesome we were dropping off the trailer was very helpful and unhooking it as when it was put on it was put on wrong. Very helpful and very cordial
Lorraine YFriendly
Fashan HExcellent customer service and friendly staff
roy wVery nice and friendly, would absolutely recommend anyone to go there for any U-Haul needs!
Clayton VGreat location and staff at Cobbs 2
Roy BN/A
Aaron SThey are a service center and uhaul is a sideline. There is never a dedicated person inside to assist uhaul issues. Nice guys; but busy with oil and tires and not always able to drop what they are into
Hank DExtremely nice and helpful man to check in Uhaul Quick and efficient service
Nancy TI had an excellent experience picking up my uhaul here. He was both friendly and helpful.
Rhonda WEverything was excellent 👌 The mechanic that was working there, was very professional and provided excellent customer service. I would highly recommend this Uhaul location.
Christopher BI did NOT receive my appliance dolly that I ordered. Therefore, I want my $20 refund.
Michelle CWhen I picked it up it only had 8 miles to empty
Lillian B