Customer Reviews for Coconut Islands Market Inc
(U-Haul Neighborhood Dealer)

Rating:

5.0

Everything was wonderful Very friendly

Rating:

5.0

Everything went very smoothly! An awesome experience.

Rating:

1.0

They didn’t have the blankets I requested when I put reservation in the week earlier. Finally found them, but just threw them in the truck in a pile, unfolded. I only traveled 20 miles, as confirmed in my documentation, and put $15 of fuel in the tank anyway making the fuel level much higher than when I picked it up. However, a few hours later I received another charge for $36 stating it was for 9 gallons of fuel and that the fuel gauge was below half a tank, which was not true. HOW could I have used 9 gallons of fuel driving 20 miles?!?! I called them and questioned it. I was told by the young girl at the counter (who was lounging with her feet on the counter when I entered the store originally and remained on the phone with someone the entire time she “checked me in”) said that she would tell her manager and have him call me. He never did. I called again today and she said she emailed him but probably won’t get back to me today either. WHAT?! I will be going down there personally tomorrow and will be forwarding this up the chain. How ridiculous! What a scam!

Rating:

5.0

Very helpful staff. Exactly the experience we were hoping for!

Rating:

5.0

The lady was excellent at her job and made it very convenient for me to return the 4x8 trailer. She was very courteous on the phone and showed me where to put the trailer. She then took care of the paperwork. Highly recommend the Coconut Islands Market location.

Rating:

5.0

Nice, efficient clerk.

Rating:

3.0

Inside a convenience store

Rating:

4.0

Very convenient location on Pine Island. Everything went as planned. Helped make my move much easier.

Rating:

5.0

Young gals at the counter was very good and helpful.

Rating:

2.0

When we picked up the trailer there was no one there to assist with the hookup. When we dropped off the trailer, the business locked and there was also no one there to assist with unhooking the trailer. We had to complete the check in by calling the business.

Rating:

2.0

It would be unfair to the people operating this location to use the above ratings. Everyone working there was friendly and helpful. My cell phone would not work at that geographical location making the transaction very frustrating . After finally getting the truck and trailer rented, the brand new truck(1830miles) would not activate the turn signals on the trailer ,so I opted to use my own f150 instead . My transaction receipt seems to still be charging me for the truck, so I have to get that straightened out.

Rating:

5.0

Nothing. The location was very helpful.

Rating:

1.0

No phone no internet. No way to contact U-Haul!

Rating:

5.0

Staff was excellent and very professional and helpful

Rating:

4.0

very friendly, very helpful staff, great people to work with. Thanks !! Andy

Rating:

5.0

Service is great helping with reservations, check out and check in. Equipment is always clean and functions well.