I know it wasn’t the fault of the rental location but I booked a 20 ft truck approx one month prior to move date and the day before rental was to be picked up I was ci reacted to say it was not available and would be given a larger rental but it would have be to large and the driver was not comfortable driving a larger truck so I might got the 15 foot truck Instead. It was almost too small but made it work. Since I made the reservation so far in advance. The rental I reserved should have been available
Steven G
Customer Reviews for Coffeyville Feed and Farm Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The two gentlemen at this location were helpful and polite. A much better experience than at pickup.
Christopher PNothing. You did good was impressed with the Quick process. I needed a truck. Thank you.
margaret cHad to call customer service and get code for where the key was locked.
Morgan FThey helped me hook up and unhook Extremely friendly and helpful!!
Russell PUpon arrival the keys were in a lockbox…no instructions for how to actually get into the lock box were provided. Instead I had to call customer service and wait on hold for 20 minutes. The truck its self was clean, however it ran like a 30 year old semi. Very rough, and noisy. The belts definitely need to be replaced, as well as brakes. This is not a reflection on the location because that’s out of their control…however the lack of instructions on the lockbox were.
Keith MDropped it off on a Sunday morning. So no one was at this place on business. But everything was good.
Iris WIt is impossible to calculate how many gallons you need to return the truck at the same level. The print is so small that even my reading glasses can’t decipher it!
Gary SWorst experience I’ve had with U-Haul; had one tire blow out 20 minutes into my trip & the other falling apart 3 hours into my trip. After waiting for roadside service assistance to change them it added four hours to my 7 hour trip.
Michael FIt’s a good place for a U-Haul very good interaction. The trailer on the inside is in bad shape from previous renters
Keven HThe location, employees and truck were all good. The computer system to check out the truck was extremely slow!! They had to submit the rental over and over (probably 8-10 times) before it went through. What should have been 5 minute check out took over 30 minutes.
Joe WThe license plate was getting caught in the sliding door but other than that it was all good.
Kevin WExcellent experience. The store representative was superb and very friendly. She was very thorough and efficient. I was literally in and out in minutes. The lot assistant quickly completed the hook up and lights check and i was on my way in no time at all. Couldn’t have asked for a better rental experience. These guys are Pros !!! I will be back !!
jody sThe truck itself was the problem. It had very loose steering, and the steering wheel was tilted, and it pulled to the driver side the entire way not to mention the ABS light started flashing on and off about an hour away from my destination, this has nothing to do with the store itself however, I am very disappointed in the quality of this vehicle I rented I have done business with the U-Haul for several years and I will most likely wind up going to Penske next Time.
Christopher WThis location has awesome staff and great service! No complaints. ****BUT IOLA KANSAS???? Nope not them.
robert dThe folks at the store did great . I’d recommend doing a full inspection (360 degrees ) with customer . They did an outstanding job
jose vCar dolly needed some Uhaul attention before being rented out again, and was left behind the location for that to take place.
Ron RAdd cruse control to trucks.
Cliff EGreat service and user friendly.
STEVE WKeep doing what you are doing. This location had very friendly and pleasant employees.
Guy CEmily is wonderful to work with. In our business you never know when you’re gonna need a truck. She is there to help and do whatever is needed.
Adam VCoffeyville Feed and Farm Supply is excellent! Great group of people.
Terryl SHave more employees
John BSome of the nicest people to deal with. I've had some poor experiences at other U-Haul locations but absolutely no complaints with Coffeyville Feed and Farm Supply.
Terryl SOk
Clarence HNothing I didn't have any problems renting using or returning
Michelle BFriendly service and reliable equipment. Who could ask for more.
ERIC PRural friendly. Great people.
Steve GI loved the experience the dealer location is perfect and the staff who helped was excellent I give a 5+ on everything. Thank you will definitely rent from uhaul again
John b