I was over charged. They changed all my return information to get more money. Would not recommend this location to anyone at all !Breonna C.
Customer Reviews for Cohen Brothers Pawn Calumet City
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Morgan C.
Customer did not leave a comment.SILVIA M.
It could use some tie down straps to keep stuff from moving around.chyrisse H.
Customer did not leave a comment.Clyde W.
Customer did not leave a comment.TENNILE W.
Customer did not leave a comment.Christine E.
They added charges for gas to my credit card and I had already purchased gas and even out it pass where they had it. Also the owner or manager hung up and hollered at me when I tried 7Lucretia M.
Make sure the trucks are clean. I didn't know where to park my vehicle either at drop off so I parked it down the road.Kelly H.
Customer did not leave a comment.ANGIE F.
Customer did not leave a comment.denise W.
Staff were friendly and helpful. Only complaint is that the interior of the truck was not clean and in the midst of the COVID-19 pandemic this made me very uncomfortable.Billye B.
Customer did not leave a comment.angela L.
This experience was absolutely terrible...i was stranded for over an hour because the truck wouldn't start...and no one did anything about it nust kept passing me off to other peopleApril J.
Everything was greatANGIE F.
The Equipment wasn't as clean as it should have Been. The Truck Broke Down (wouldn't start back up after shutting off Engine ) had seek help to get a Engine jump from another vehicle. Very Disappointed. I'm seeking some kind refund or Deduction in final Balance.Randall C.
Customer did not leave a comment.Melanie T.
No improvement needed, always smooth & pleasant.Albert M.
This location is terrible.They charged me twice.I will be calling up there today to see why they charged my card twice.I will never do business with this location again.Andre J.
I was very disappointed in my service with U-haul over all but don't blame this on Cohen brothers Pawn Calumet City because they just picked up the pieces of what was already wrong with my reservation. Actually Cohen Brothers did a wonderful job. U-HAUL as a whole failed me as a customer. I had a reservation for two weeks prior to my move. Then it was changed by U-Haul 2 days before my move. My initial time was set for & 7:00 a.m. Well with this being said it was less the 1 mile from where I originally lived. With my new reservation it took me 5 miles from my location. Which I was not happy about but I did adjust my professional movers for this change. The pick-up time changed to 11:00 a.m. Well since I am proactive I was at the new location that U-Haul planned for me 10 mins before 11:00 so that my move was changed to afternoon evening. Nevertheless at this location the store owners never showed up to open the establishment. I stayed their until until 12:20 calling U-Haul very upset in regards to not being able to obtain the truck. Then please let me continue with the fact that when I called to U-Haul the person on the first call since you record them all was not accommodating in regards to I had 5 professional movers at my house waiting to start working and I'm waiting to get a truck well really that is not their concern its just as if I was not prepared for the move they are still getting paid regardless. Nevertheless U-Haul now move the reservation AGAIN from that location in Harvey, IL now to Calumet City. I hope your still with me on this journey because all of this consist of miles being used. Finally the last employee that I talked to did try to be more compassionate and understand how frustrated this whole charades was for me on this day. I just need U-Haul to understand how disappointed I was and how much money I was out paying people for hours not working because of U-Haul and extra miles being driven. I have used U-Haul for about 35 years and NEVER AND I MEAN NEVER have I had a issue such as this being connected to this kind of Service. Please contact me in regards to this matter with some compensation that would make me feel like I am a valued customer I really appreciate it. Thanks in advance. Zandra Haggans 708-724-5529 firstname.lastname@example.org H.
I reserved at one location(closer to my home) truck was not back from previous customer so I had to driver further away from my house at 8 months pregnant. I then wasn't coming up in the system at the new location so they had to search. I waited all together 45-50 minutes when I was supposed to have my truck at 9am! Movers had to be paid $140 extra because of uhauls bad customer service. I was not pleased having to pay these guys extra because of uhauls mistake! Will not be using this service EVER AGAIN. I will not recommendYEISHIA A.
Scott is awesome!! From Marquisha TaylorVALARIE T.
Customer did not leave a comment.Shante J.
Customer did not leave a comment.Kathy J.
Nothing. Excellent service from the moment I walked in. Fast Courteous service from start to finish.Albert M.
I will have to go to the location tomorrow to find out why was I charge $86 when I picked up the van, then charge an additional $143 later the same day, then once I returned the van the next day $144 was debited from my account for a total $297 just to rent a cargo van for one day.Phichette P.
This Uhaul location is the best I have ever used friendly helpful I loved my experience!!!Kenesha J.
Customer did not leave a comment.tierra R.
Customer did not leave a comment.Richard D.
They changed me a 125.34 for milled when they new I was going to use it in Chicago . A ripe off I'm change from uhaul to another companyFERNEICE B.
Great customer serviceWill P.
Customer did not leave a comment.Delwin B.
The cashier at this location is great and helpful. I will definitely go back there for service .Afolabi O.
Customer did not leave a comment.Tameshia M.
Customer did not leave a comment.Lashonta J.
Working with Scott was terrific!! Definitely going to utilize again, he got the truck we needed.Tamara S.
Great guys that works there very fun in a good way! Thanks Scott!!!Keith F.
Customer did not leave a comment.James M.
Open on time and honor the terms and location stated in my original reservation. I am not very happy with U-HaulMatthew S.
Customer did not leave a comment.Norma H.
The location opened late I had movers ready to move but had to pay them extra to stay for the time it took me to go get the truck.Kearra W.
I would not recommend the place to anyone. I returned the truck a week ago and I had to constantly call and know one answered kept saying they were having issues and they didn't check the truck in until this morning at 9 a.m . I wouldn't ever use this service again. Very disappointedTeresa A.
Super easy experience. I would definitely use this location again.Donald M.
Customer did not leave a comment.Ramanathan R.
Customer did not leave a comment.Teresa J.