Make sure when a customer drop it off you putting it in the computer. Other then that they are good
Latresha D
Customer Reviews for Cohen Brothers Pawn Calumet City
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing great job
rubem aDon't take so much off my card for a authorization. They took double the amount of what the charge was
Shquida HEverything was satisfactory. People were nice and the service was excellent.
Robin PEverything was so fast and easy. I use this location frequently and will continue!
Nakita BThe transmission seems like it was going out, inspect the engine and transmission on a regular bases to insure the truck is running correctly.
michael aSCAMMERS!! tell u how much gas is in the truck (quarter of tank) brought it back on that and they STILL charge a gas service fee $38 AND $33 for 6 gals $73 trk clean charged $25 clean fee. Also try to blame you for OLD DENTS. I had pics of EVERYTHING!! WILL NEVER RENT HERE AGAIN!!!!
LaJean SNothing. The staff was super helpful and they had great customer service!
Shakeda WThe worker Ann at this location was sooooo fast and knowledgeable. I would definitely go back and recommend others.
Nakita BI received a call, December 2nd from U-haul flaming that the vehicle was not on the lot. Only to find out the vehicle was on the lot they never checked nor did the process it in their system. I will not be making reservations at this location again.
ASIA BInterior floor was extremely dirty
Sharrone BCouldn’t find the key drop box
Khaliah SGreat customer service. Annie was the best ever!
sandra MThey were Very professional I was taken care of within two seconds everything was good thank you for the support
Rogelio HU-Haul changed my pick up location. This new location did not have the furniture pads that were promised, or anything else, no boxes or packing materials....it's a pawn shop! You lost on point of sale merchandise, I had to find these materials elsewhere. Because of this I would not even recommend U-Haul. This the second time my location has been changed, which has caused a lot of inconvenience on both occasions.
Michael WThis location doesn't have regular or appliance dollies available for rent. A dolly is almost mandatory equipment when a person is moving. My move would have been a nightmare if I wasn't able to track down an appliance dolly from somewhere else.
Ciyonna JSo far so good, change nothing.
Diane G#1 did not like the time of operation 9 am start. #2 the truck was not so clean. #3 the truck ran horrible.
Lenee CWas charged 226 for uhaul rental was not told it would be that amount
Anthony GThank you
Judith KGreat and fast service and the owner made it easy!!
Robert PToday my Overall experience was great no hassle in cost I paid attention to all thing's as to safety and made the return smooth for me i appreciate your service.
Yolanda BHave a sigh naming the location
Zina HThe Truck was not up to part. I requested a Dolly and did not receive one. Poor performance while using the Truck as well. Totally not satisfied.
kailon dNA
Yvette CIn and out with no problem no hassle out with no problem no hassle my new place to rent vehicles from
Maurice PLocation I picked truck up called that office on the 15th and spoke to a rude young man who made the experience a little unpleasant. No professional manner. Tried to get assistance. Not from this location
Constance CStop over charging people charged me for two days when I only used the truck for two hours
Karen TEverything was ready and super convenient 👍🏽
Marcus HI was overcharged and now I will have to dispute this with my credit card company. Customer service is very bad at this location. This is a pawn shop. Is this what U haul needs!!!
Martin WI need a pick up not a truck, but I could not find any pick up. I think you should improve your inventory.
Ronald oMake sure truck is clean. I had a problems taking a picture and checking out the truck
shante aRenting the van was a breeze. The gentleman who helped us out was amazing. He also was asking us about he van and we told him thank you for caring. The other employees were also great with everything. We would go there and rent again.
richard sGreat customer service
Shunta RService was great, simple, and much appreciated. The auto transport does need some minor repair. The rubber strap for holding the fender up on the driver's side is broken and the fender appears to need a little hammering because it hits when in the up position. The rear holder is the only one working and holding the fender up.
Greg HThese ppl were really nice and made it easy to rent a vehicle.😊
Latanya SWhen called in certain location(s),make sure u get all full info before making a decision
fernando lMy vehicle wasnt ready I was to do mobile pick up at 8am..truck I was assigned didnt have a lock or key..call customer service 6 times..I can say I received good customer from people that work there..no adjustment given
glenda gNothing. Keep doing what your doing.
Albert MThe process to rent and return was flawless. Probably the best experience renting any vehicle
Clarence WI was over charged. They changed all my return information to get more money. Would not recommend this location to anyone at all !
Breonna CIt could use some tie down straps to keep stuff from moving around.
chyrisse hThey added charges for gas to my credit card and I had already purchased gas and even out it pass where they had it. Also the owner or manager hung up and hollered at me when I tried 7
Lucretia MMake sure the trucks are clean. I didn’t know where to park my vehicle either at drop off so I parked it down the road.
Kelly HStaff were friendly and helpful. Only complaint is that the interior of the truck was not clean and in the midst of the COVID-19 pandemic this made me very uncomfortable.
Billye B