Customer Reviews for Cohoe Storage
(U-Haul Neighborhood Dealer)

63 reviews

25 S 15th St   Council Bluffs, IA 51501

(712) 322-2006

Location Hours

  • Mon-Fri: 9 am - 3 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(712) 322-2006

25 S 15th St
Council Bluffs, IA 51501

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 3 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

Sara L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

I had an excellent experience! The guy who works there is amazing. He was helpful and he explained everything to me. He was friendly too. Thanks for all your help.

Traci W. 
Rating:
5.0

Customer did not leave a comment.

Jeanne S. 
Rating:
5.0

The truck leaked water through the seatbelt hole. We were soaked by rain for over 3 hours.

Nic S. 
Rating:
3.0

The office space was "homey", not terribly professional. The staff was excellent and attentive to detail and ensuring I understood the process and the truck.

David J. 
Rating:
5.0

Customer did not leave a comment.

Teri K. 
Rating:
5.0

The gentleman that worked there was great. Informatuve, friendly and personable. Explained things very well. Will go back to him again if I need a truck.

Brian C. 
Rating:
4.0

The inside of the cab had dog hair all over the passenger side and a sticky spilled drink in the cup holder. Other then that the truck performed well. The agent "Gary Jones" was very nice to do business with.

Dee Ann T. 
Rating:
5.0

I believe the person who assisted us was Gary - he was very knowledgeable and friendly - definitely an asset to have him as part of your team!

Daniel T. 
Rating:
1.0

Too many hoops to jump through coupled with a man who wouldn't know how to copy and paste on the computer made me surprised I ever got in my truck

Conner T. 
Rating:
4.0

Friendly fast and helpful

Joy C. 
Rating:
5.0

first place we went to was rude. we went to cohoe and got exelence service will do bussines again. duane

SHERYL E. 
Rating:
4.0

Site was closed. I contacted the customer service line for assistance. Girl I spoke with was outstanding and her service will bring my needs back to UHaul in the future. Thank you!!

Teresa J. 
Rating:
1.0

Make sure the lock is working and the cab is actually clean. It was covered in dog hair and trash when I picked it up. They offered $50, but it's going to cost more than that for the extra miles I incurred because it took so long to get the lock unfrozen. Not to mention all the extra gas I had to put in.

Alyssa W. 
Rating:
5.0

Customer did not leave a comment.

Susan L. 
Rating:
4.0

Customer did not leave a comment.

Myla C. 
Rating:
4.0

The staff at this location was very helpful. My only complaint at pick up was the grill and windshield of the truck. There were tons of bugs smashed on them. I understand that happens but do I have to see it? The maintenance of the truck and cleanliness inside the cab were great. Just clean the front of truck and windshield to get bugs off. These were not small bugs. It was gross.

Tari A. 
Rating:
5.0

The guy who worked here was extremely nice and it was a much easier process to rent than I had expected. I'm very pleased, 5 stars!

Ethan P. 
Rating:
3.0

Customer did not leave a comment.

Scott B. 
Rating:
4.0

Customer did not leave a comment.

jim H. 
Rating:
2.0

The system read really slow And the gentleman working didn't know how to use it well.

Sara G. 
Rating:
5.0

Pulled up and employee was right there to get my truck and get me on my way. Great end to a hectic day of moving. Thanks UHAUL!

Mark T. 
Rating:
5.0

Customer did not leave a comment.

KAREN F. 
Rating:
3.0

Very nice employees easy in and out will defiantly use this location again THANK YOU. Uhaul

Terry K. 
Rating:
2.0

The gentleman running counter was trying too hard to chat and allowed someone returning a truck late to go ahead of me, he was also not well equipped to use his computer, I was scheduled to pick at 2pm, I didn't get out of that office until after 2:30pm. While trying to field texts and calls from people who took time out of their day to help me move, wondering why I was late, he would not stop talking over my phone calls, commenting about my friends being rude by interrupting my check in. I love usuong uhaul but will not use this location again, the "overfriendly" man made me want to pull my hair out.

Christy H. 
Rating:
4.0

Customer did not leave a comment.

Melanie M. 
Rating:
2.0

Customer did not leave a comment.

Beth Y. 
Rating:
4.0

Customer did not leave a comment.

Lath B. 
Rating:
5.0

Customer did not leave a comment.

Laurie C. 
Rating:
3.0

Customer did not leave a comment.

heather T. 
Rating:
3.0

Customer did not leave a comment.

Ben D. 
Rating:
5.0

Customer did not leave a comment.

Benjamin M. 
Rating:
3.0

Customer did not leave a comment.

Meagan C. 
Rating:
5.0

Customer did not leave a comment.

LEVONNE L. 
Rating:
5.0

The man who helped us had a great attitude and was very helpful.

Jimmy T. 
Rating:
4.0

Customer did not leave a comment.

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

Gates C. 
Rating:
3.0

The drop box was obvious and there was plenty of room to park our truck.

Jacki B. 
Rating:
3.0

Staff should be polite to customers.

Kourtney C. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY W. 
Rating:
3.0

Customer did not leave a comment.

ELLEN S. 
Rating:
5.0

The best part of the whole deal was the agent that checked me in. Very friendly and helpful. Your whole system stinks and is not user friendly.

Larry H. 
Rating:
5.0

Gary was very helpful and friendly.

chris A. 
Rating:
5.0

Customer did not leave a comment.

AERYK M. 
Rating:
4.0

Customer did not leave a comment.

LAURIE M. 
Rating:
3.0

Customer did not leave a comment.

CYNTHIA G. 
Rating:
5.0

Customer did not leave a comment.

richard J. 
Rating:
4.0

I originally wanted to pick up the rental in Omaha NE. The trailer I reserved was not available there so I was given the option to pick it up in Council Bluffs IA. The agent and service were great. I was however disappointed that I wasn't able to return the trailer to the original location I had requested. I had spoken with customer service representative and was told that was not an option. So again I went 30 miles out of way into a different state because Uhaul would not work with me on this issue. I am disappointed and unsatisfied with Uhaul's customer service. The agent that personally rented me the trailer was great and helpful and was the only pleasant part of the experience.

Jacob S. 
Rating:
4.0

Customer did not leave a comment.

Jeff S. 
Rating:
3.0

Customer did not leave a comment.

CARLA B. 
Rating:
5.0

Customer did not leave a comment.

Kristin C. 
Rating:
5.0

I originally reserved a truck, via the internet, to be picked up at a location I was familiar with. When I got there I was sent to another location to get truck because they didn't have one. I thought I was wrong on my locations but I checked the confirmation paper work, I printed when I originally reserved the truck, and I was right.

MIKE S. 
Rating:
3.0

Customer did not leave a comment.

DAVE D. 
Rating:
3.0

Customer did not leave a comment.

JULIE H. 
Rating:
5.0

Customer did not leave a comment.

melissa W. 
Rating:
5.0

Customer did not leave a comment.

Erica E. 
Rating:
2.0

Customer did not leave a comment.

LYNN C. 
Rating:
3.0

Customer did not leave a comment.

JEFF S. 
No reviews have been submitted for this location.

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