Customer Reviews for Cold Shot Calgary
(U-Haul Neighborhood Dealer)

Rating:

5.0

Excellentt customer service. Truck was clean and in a great condition. Easy check in.

Rating:

1.0

I recently used U-Haul’s Truck Share self-check-in service, and unfortunately, the experience was quite frustrating. The reserved dolly was not placed in the truck, which caused a major delay — I ended up spending nearly four hours trying to locate one from other locations. Customer service seemed unprepared to handle the situation and kept transferring my calls without offering a clear solution. The location that eventually provided the dolly was initially unaware that it could be issued as a one-way rental, adding further confusion. To make matters worse, the key box lock at the Cold Shot Calgary location was rusty and extremely difficult to open. Overall, the entire process was a hassle caused by a preventable oversight, and it significantly impacted my moving schedule.

Rating:

5.0

Easy process

Rating:

5.0

The truck got stuck on a slight hill. Not buried in snow. The road was icy and I got no help from Uhaul. They expected me to pay the tow bill to get the truck away from the neighborhood given that it was all uphill to get out of the street. Unfortunately, Uhaul has the monopoly on rentals. Nothing to be done.

Rating:

5.0

friendly staff

Rating:

5.0

makes moving easy and stress free

Rating:

4.0

Get Jennifer, at the 1-8XX number some re-training.

Rating:

5.0

do a wheel alignment of the vehicle. the steering wheel does not return to centre. but everything else was great

Rating:

3.0

They charged me $250 for damage to the van roof. No pictures or inspection was done to the van roof at any point during the rental. And I know for a fact that I didn’t cause any damage to the roof of the vehicle. I’m not happy about that.

Rating:

1.0

I recently rented a vehicle from U-Haul and was charged for damage that I did not cause. Despite my careful handling of the vehicle, the receipt included an unwarranted damage charge. I attempted to resolve this issue with customer service at the rental location, but the response was unhelpful and frustrating. This experience has been both costly and time-consuming. I would not recommend U-Haul based on this experience and will be seeking more reliable and transparent rental options in the future.

Rating:

5.0

Great customer service.

Rating:

5.0

Got a 26’ for travel across the states. Lady here was great with tips to do, watch for, etc. Also made clear to do quick online check before driving off. That’s where you note any truck damage to protect yourself. The whole process was easy, convenient & smooth!

Rating:

3.0

Again, this was not the location we requested and we returned the trailer early on Sat afternoon and they close at 10:30 am? So no one was there to help us or tell us where to leave the trailer and we felt very sketchy about leaving it there.

Rating:

4.0

Nothing to change. All was well

Rating:

3.0

It was closed.

Rating:

5.0

When I was making reservations there was no 10foot truck available and I would get 15 feet truck as discount. I think this information was not in reservations record. So was charged for a 15' truck. This is just for you guys to do recalibrate your system. Discount at this point not make sense. Staff were great I give them 10 for effort.

Rating:

2.0

It is a terrible location get in and out of with a truck and trailer.

Rating:

5.0

The 15ft truck showed as able to contain a 2 bedroom apt was not capable of holding that much and we had to rent another trailer to move all of our belongings

Rating:

2.0

Not a retail looking facility. No questions were asked to confirm route which ended up in double the rental cost in mileage. They didn’t even give enough mileage allowance to make the trip. How is that reasonable? It’s not.

Rating:

5.0

It was closed when I was dropping off.

Rating:

5.0

The whole experience was excellent, Stephanie was great!

Rating:

1.0

Absolutely awful experience. Booked an AV in the SW of Calgary. Two days before my pickup date they phoned me and said I would have to drive the the NE of Calgary to pick it up. Got there, the wires for the trailer light where not wired improperly so I couldn’t take that, they had two of the exact same trailers sitting in the lot but they sent me to a location in the NW to get a different one. Trailer hadn’t even been cleaned but the lights worked..

Rating:

5.0

My only issue was I booked it in Airdrie and had to pick up in Calgary.

Rating:

1.0

Calgary NE Local pick up location representative give us totally false information ! and trying explaining absolutely different contract information what we have in our hand . Best Regards

Rating:

1.0

Some of the rental items were not available. I had to go to another location to rent them. The payment process was extremely slow. I was asked to considerbly more for the truck rental than was quoted. It took a long time to get everything sorted out.

Rating:

5.0

The communication was excellent and the lady was very friendly and accommodating. Will definitely use Cold Shot again when required.

Rating:

3.0

Try maintaining single point of contact

Rating:

3.0

After hours drop off. (Only open till 10:30 on Saturday)

Rating:

1.0

I picked this unit up at 9:30 in the morning dropped it off before 5 o’clock in the evening and he charged me full price totally not good I feel I should’ve got a discount or money back. I only had it for less than a day.

Rating:

5.0

staff very helpful and pleasant to work with.

Rating:

4.0

Dealing with Stephanie was great! Good Job!

Rating:

5.0

Great

Rating:

5.0

It was all perfect found everything I needed to help me move thank you

Rating:

1.0

The Truck was dirty when I rented it, I did not know until I got home, and now you guys are charging me extra cost. I was confused if the UHaul was using Gas or diesel. But I think 28L of Gas is just too outrageous. I think that's is a scam if you are charging 28L of Gas for just 33 Mile distance

Rating:

5.0

Everything from pick up to return was simple, professional, and much appreciatied

Rating:

2.0

I requested a drop-off location, confirmed twice, online and in Edmonton. Upon arriving in Calgary, I received an email saying I can no longer drop off there and instead have to drive across the city. Furthermore, this change in drop-off location had a different closing time, forcing me to rush my move. Will not put up with this again.

Rating:

2.0

I was told by the worker I would only be charged 2 days and I was charged 3

Rating:

4.0

Very professional. They quickly evaluated the equipment and got me on my way.