This experience was both stressful and confusing. When I first made my reservation, for a pick up in Concrete, I was called and told that nothing was available in Concrete and I would have to go to Mount Vernon. I, clearly, didn't have a choice so I accepted. I then get a text message, the night before my scheduled reservation, informing me that UHaul took it upon themselves to not only change the location AGAIN but change my pickup time as well. Umâ€¦WHAT?!?!?! I called UHaul and informed them that this was not acceptable. The customer service rep seemed annoyed that she had to change my reservation back to what it was, originally â€“ so sorry to have to inconvenience her. When I picked up the truck the app would not allow me to get the keys out of the lock box â€“ something that the people at the storage facility have had to deal with quite a few times. Perhaps you should look into that little problem. When I returned the truck â€“ my god the amount of photos that had to be taken to show that we (a) didn't drive it to Mexico or (b) didn't use it as our personal toilet. Next time I need to move, I'd rather set my belongings on fire than have to go through this experience again.Ilona H.
Customer Reviews for College Way Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I thought renting online was easy but I think next time I will use the sales associate for picking up and dropping off the vehicle, I wasn't a fan of the picking up or dropping off process on the website.Jessica C.
Customer did not leave a comment.Sky B.
Customer did not leave a comment.Alexander M.
Because I didn't have a smart phone to scan my drivers license we had to make 2 phone calls to verify a contact person. This is bull shut and made the rental process a pain in the assignment took way longer than is should. I will think twice before renting from u haul again. Also the box van had a loud air leak right next to the drivers ear. After 30 milesy ear was ringing. Not acceptable.James M.
Customer did not leave a comment.jacklyn M.
Worst customer service the girl didnt no what she was doing i had to do it for her.. plus overly charged when the girl told me one price!!!!Yesenia Y.
Michelle and Jeff could not have been more helpful !!Louis K.
Customer did not leave a comment.Robert S.
Great Service. I also Rented Storage unit there, very clean and staff was very knowaledable.Robert S.
Customer did not leave a comment.David W.
Customer did not leave a comment.Sherri P.