Get an updated computer systemLawrence S.
Customer Reviews for Coloma Feed & Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Their computers are always a pain in picking up or dropping off... But I still go because they are close to me.. and zero choices close by me..Darin M.
The employee was not helpfull at. I did most of the hookup myself. The employee was busy loading pallets on someone's pickupTom F.
I was sent from Roseville Ca. to pick up this Car tow dolly. A 1 Hr. Drive one way. There was no sign by this remote area store and passed the place. It is located before the towns of Colusa and before Lotus, with both of these towns about a mile from this store. The folks there were very nice and helpful.. It would have been nice to have been given a map, since I had not GPS or directions. A nice sign Uhaul out front of the store would have been nice too.David W.
Customer did not leave a comment.Brad T.
Customer did not leave a comment.Charles S.
Customer did not leave a comment.Sara J.
Customer did not leave a comment.terry W.
The custermer service and rental was great but today I noticed extra charges on my account. I called Coloma feed and was told that uhaul had over charged me and they would get back to me. Hopefully this will be taken care of by end of day.CORY C.
It's a Hardware and feed store. Staff was not trained well on Uhaul rentals.Kevin M.
Customer did not leave a comment.MICHAEL M.
Employees were very helpfulKELLEY S.
Very friendly.MICHAEL T.
Call me back about my claim.BRADLEY B.
Customer did not leave a comment.ron V.
Great service. Great people. Not the first time I have rented from here, and I would return here every time I needed to rent another trailer.Ray H.
I made my reservation well in advance to pick up the truck at a specific location much closer to me. The day before my move Uhaul informed me there was no truck for me at that location and I'd have to drive twice the distance to another location. I asked for compensation then for the extra gas I'd have to purchase but Uhaul would not extend me that courtesy, even though it was them who failed to meet my needs. Very disappointed in Uhauls lousy effort to provide reliable service.lisa O.
Everything went quick and smoothRobert C.
Auto transport Trailer did not have tie down safety chain on rear of trailer. Very happy with Coloma Feed & Hardware but Disappointed with U-haul corp office after young man called and informed what happen. I showed up late and was charged the extra day. I Connected the trailer after paying for it and Disconnect a Trailer and waited because of the customers in line before me, which was the extra time I was late. I would like my $54.95 paid back to me.thomas W.
I told the Feed Store clerk that I was taking it one way and dropping it in Woodland, CA. She never told me that I had to return it to her location. I ended up paying for an extra 5 days until U-Haul contacted me and wanted to know where the trailer was located.David W.
The return was a hassle since I had to do steps online which would not work and the office staff had to call uhaul for help checking the truck back in because the app would not work.Eric S.
Easy, friendly and hassle free! Highly recommendBill F.
Customer did not leave a comment.Alejandro L.
Customer did not leave a comment.Ken M.
Very nice people who took the time to explain.everythingRene C.
Very nice location, professional people and would recommend this location to friends and family.Hugh S.
Absolutely nothing, great family owned business, tire had a flat. I didn't have time to get it back to west Sac. location by the time I had dealt with it. So I went to my local uhaul because the phone number on my receipt said number was not in order. Coloma feed is amazing!Collin W.
Customer did not leave a comment.Jacqueline R.
Customer did not leave a comment.David H.
Customer did not leave a comment.Valens V.
This is a very cute hardware and feed store with everything you need for pets and home. Easy to find and rent from.Susan C.
Trailer with busted light was the only one availability for pick up and the attendant simply said he would report it. Not ok to have damaged towing dolly when I already had to drive 40 miles to pick up. Also U-Haul system was down making it complicated to check out this station is so remote they do not have wireless service of any kind so it was impossible to validate the status of the trailer before leaving as is customary.CARISSA B.
Reservations don't know squat about location or try to help when they sent me 50 miles away from Sacramento to a small town in the mountains to pick up the equipment. Total bullcrap experience. Only good part was the reps at both locations. They have a strong dislike for U haul as a whole.shawn T.
Customer did not leave a comment.Joe S.
Super frendly staff i would i would use coloma feed againDRADY J.
Customer did not leave a comment.Susan W.
We just had to drop off truck and leave keys it was easy turn inralph P.
Easy BreezyDRADY J.
Have trailer wheels on the trailer tongue. Easy to install and would save the customers back. Thank you.alan G.
Customer did not leave a comment.vincent J.
Customer did not leave a comment.pat M.
Great service! Tessa was professional and knowledgeable...thank you!Mary V.
Customer did not leave a comment.brian C.
Customer did not leave a comment.matthew W.
Several Lights on trailer didn't workSTEVEN K.
Customer did not leave a comment.Victor I.
your retail agent provide great service, helpful and I would rent aginLavetta H.
Customer did not leave a comment.Keith K.
Customer did not leave a comment.Rick B.
Customer did not leave a comment.Ronald F.
I made a reservation for a truck at first online and wanted to change it to a trailer but did not have that option on the website so I just cancelled instead. It was annoying that I had to make an account just to cancel a reservation. When I then tried to reserve a trailer the website worked fine to the point where I would select the location to rent from and then it would just say loading and never go anywhere. When I finally got a trailer it was just what we needed and the Coloma location was very convenient.Liron G.
Customer did not leave a comment.Roy B.
Very easy drop off location.Chuck S.
When a customer requests an area that has several locations, and they make the reservation over a week in advance it not good business to send them an hour round trip out of their way. I understand this is not the fault of the location I ended up having to use.Julienne O.
The staff at Colona Feed was very pleasant and helpful. There was an issue with their store software not being updated (not their fault), so the counter person downloaded the app onto her own phone to get the paperwork finished. Great job!feather A.
Terrible experience. Rented a trailer on a Monday for the following Friday at Noon in Auburn, CA. When we arrived at noon we were told that they had contacted us (they had not) and that the trailer was not availible, but it was parked in their yard for another customer for Saturday morning. We drove one hour to Auburn then had to go to Lotus, Ca to pick up a trailer. Another one hour away. Terrible service, feel like we had been lied too.William M.
Again the young lady Leah was fantastic made it a great experienceleif J.
Customer did not leave a comment.brian L.
Customer did not leave a comment.LARRY R.
This is bullshit. A 250 dollar charge for wrong location drop off? This whole experience was a giant shit show. I will not be using uhaul ever again. Some needs to call me asap.ROB B.
I rented a u-haul at a Rancho Cordova location and was agreed upon my contract to have a one way drop off at another location in Lotus Ca. Approximately 5 min from my departure I received a text message that my confirmation for drop off had been approved for another location. I called immediately and was told that the location I requested was full (anyone would think that the u-haul company would have confirmed prior to departure). However, I was told that I had no other decision besides another location located 20 miles away. Well I was determined because my contract stated that I would be dropping it off at the location I requested (Lotus Ca). I went to the u-haul location in Lotus Ca and was very pleased on the way the female and male, that were working between 1400-1500 hours, addressed there attention and were willing to listen to my situation. Both were very nice and stated that they didn't know why "they" would deny my request to drop the u-haul off and were more then helpful!! Needless to say I was able to drop the rental off at the location I had planned on after multiple helpless staff over the phone. Thank you Lotus staff!!ashlee H.
Customer did not leave a comment.LARRY R.
Customer did not leave a comment.Shannon M.
Jordan was very helpful and is an asset to the U-Haul family as well as Coloma Feed and Hardware. Thank you.mike B.
i have rented lots of u hauls recently. this location was great but yall dont seem to care when things are not good for me. location drop off is a constant problem and no one has given a shit about my reported problems about drop off and pick up. you act like you care but its lame ass customer service. get it together or respond to my issues. at least respond and act like you care about me and my responce as a customer. these reports and what not are just a waste of my time. u haul seems to suck but it works so we put up with your shitty work. i a not happy with my service an actual person to fix the probelem would help.ROB B.
Customer did not leave a comment.Ken L.
Customer did not leave a comment.robert F.
It was all good things went wellJon H.
Customer did not leave a comment.Kevin R.
Customer did not leave a comment.Leonard L.
Ditto the above.Mike T.
writing the contract took forever.steeve N.
I'm not sure, a friend returned the trailer for me.kathy O.
Customer did not leave a comment.DEBORAH D.
Customer did not leave a comment.LES V.
Customer did not leave a comment.LES V.
Customer did not leave a comment.Jason B.
Customer did not leave a comment.Frederick S.
Very helpful and apologized for the last locations mistakes.RICHARD P.
they didn't hook up the trailer correct so when we got to our house to put the jeep on the trailer it popped of the tow hitch and broke part of our tail gate of our truck which they have not replaced or called back. IT took FOR EVER TO GET THE PAPER WORK to sign. You my call us if you wish 530-333-2221 cathyROBERT M.
awesome people and a well maintained trailer.ROBERT W.
U-Haul led me to believe that I had a choice of 4 nearby locations with the auto transport there in stock I requested as per your web site, then redirected me clear over to lotus a 40 minute drive away. This is poor business on U-hauls part. This is the day and age of computers and U-Haul can't HONESTLY tell me that one was not available locally. I rate U-Haul at a 0 on a 1 to 10 scale for this and will definitely give a 2 thumbs down about U-Haul to all my friends and never rent from you again as this is the second time this has occuredwalt S.
Customer did not leave a comment.BRUCE H.
The people at Coloma Feed were great. It's too bad it was soooo out of the way for me. Lotus is a small rural town in the middle of nowhere. The brilliant folks at UHaul who know absolutely NOTHING about geography decided to make my pick up for an urban move almost an hour away. It was even worse when I tried contacting UHaul prior to the pick up to explain that the location didn't make sense. "Sorry, it's our busy season." was the only reply I received. At least the folks at Coloma Feed understood the situation right away and took good care of me.MICHAEL C.
I was charged $ because I returned the truck after hours because it was dirty it was dirty when I rented it but was in a hurry I had one day to do everything I had to do. I should have contesded these charges.but of course t was working and didn't have a chance to. There was tobacco and cigs. Butts in cab at time of rental but I got to pay for it.LAURIE D.
Customer did not leave a comment.Todd H.
Customer did not leave a comment.SHIRLEEN C.
The service was fine, but the surprise mileage charge was a little ridiculous. Guess I need to read the fine print. Definitely my last transaction with Uhaul.LARRY M.
Customer did not leave a comment.kathleen M.
Have the drop box more clearly marked especially for after hours but that's just a suggestioncynthia C.
Customer did not leave a comment.nicholas G.
Customer did not leave a comment.Carrie S.
Customer did not leave a comment.SUSANA S.
Customer did not leave a comment.Jason B.
My problem is not with a specific location but Uhaul itself. I rented a 14' truck online ahead of time and choose the pick up location specifically based on rates. The website said 29.95 plus .89 per mile. This is what I budgeted for because that was the advertised price. When I got to the in store location they said I would need to pay $100 total imposed by Uhaul and there was nothing they could do about it. The location I was going to was 40 miles away and it was a one way rental, yet they charged me more that double what it should have been with the per mileage price. I could have picked the truck up at a different location if I would have known there was a huge difference in price. I don't think they should be allowed to advertise as $29.95 plus .89 per mile, and on a 40 mile 1 way trip you are making me pay $112 in total with tax (no insurance included). The worst part was I couldn't try and find another truck rental because I already had it all scheduled and my move was about to happen. Overall super negative experience with Uhaul and if they don't make this right I probably won't ever use or recommend them again.AMY C.
Customer did not leave a comment.Lynda K.
very helpfulJIM G.
I didnot like going 40 miles out of my way to pick up a trailor, that had been reserved 5 days in advance. The young man, that was very helpful, could not believe we had come so far to pick up a trailor. Oh by the way the road was winding, tight curves, up and down, 25mph,.BOB J.
Customer did not leave a comment.Matthew T.