Customer Reviews for Coloma Feed & Hardware
(U-Haul Neighborhood Dealer)

Rating:

5.0

Are those guys are very helpful and very kind I wouldn't hesitate to rent from there again thank you

Rating:

5.0

Can’t think of anything

Rating:

5.0

Great Staff that helped me out and were very friendly.

Rating:

5.0

Glad there is a uhaul in our area. The person who helped me was great.

Rating:

2.0

I stood there for 20 minutes while other customers were being helped I didn't get any acknowledgment or anything so I just left put the keys in the truck and took off because I was busy with doctors

Rating:

1.0

Just a terrible experience, because of you people. You could improve by letting me know before the night before my pickup date. Cost me so much more money. No I would not recommend this company to anyone.

Rating:

5.0

Customer service could be better very laid back when I asked how many miles I was being charged he said I don't know I passed that already.

Rating:

1.0

The young man at the pick up location kept getting frustrated and saying he hates U-Haul. He did not walk us to the truck or explain how much gas there was and refueling or how the mileage worked. We were under the impression that we brought the tank. Ack at what we got it (1/4 tank) and that we had unlimited miles since we were going one way. He pointed outside and said “I think it’s the one by the sign”. And we were off. At the drop off location, the man wrote me a paper reciept and signed it and says that’s all I got. The place was filthy dirty barn with farm animals running around and spider webs and poop everywhere.

Rating:

5.0

Good job.

Rating:

5.0

Our only problem was that we had reserved the truck in advance to be picked up at another location but, thankfully, we were able to locate where our truck actually was 20+ miles away and were able to go and pick it up. Otherwise, no problem at all. Overall a very good experience at this location. Thank you.

Rating:

5.0

All good, best U Haul rental experience I have ever had. Personable, professional and quick.

Rating:

5.0

What a difference between the 2. Very nice and helpful people here

Rating:

5.0

Thank you 🙏👍 you're always good to me and helpful. Sydney and Mark ❣️

Rating:

5.0

Not a thing at all.

Rating:

3.0

I had to go again a long distance to turn in when there was a location less than a mile away It took both times 1/2 hr plus The trucks and service was excellent at both the pick up and drop location were terrible as far as distance .

Rating:

5.0

Fast hassle free drop off.

Rating:

5.0

Excellent customer service and location.

Rating:

3.0

The gas was not full when I picked it up. If this was the case, then I wouldn’t have spent so much when I filled the truck before dropping it off. Also, the U-Haul app was having a lot of technical issues with the mobile check in.

Rating:

5.0

Equipment and Location were great.. However i had to start and complete the entire reservation process myself over the phone,, After i spoke directly with the Rental Business site staf on location.. cost me over an hour of My time.. How should i Bill Uhaul for this,, or be Reimbursed for my Time and Labor??.. Perhaps a better computer system.. i would like a Credit or some Compensation,, as My time is money too:(

Rating:

2.0

Get an updated computer system

Rating:

2.0

The employee was not helpfull at. I did most of the hookup myself. The employee was busy loading pallets on someone's pickup

Rating:

5.0

The custermer service and rental was great but today I noticed extra charges on my account. I called Coloma feed and was told that uhaul had over charged me and they would get back to me. Hopefully this will be taken care of by end of day.

Rating:

2.0

It’s a Hardware and feed store. Staff was not trained well on Uhaul rentals.

Rating:

5.0

Very friendly.

Rating:

2.0

Auto transport Trailer did not have tie down safety chain on rear of trailer. Very happy with Coloma Feed & Hardware but Disappointed with U-haul corp office after young man called and informed what happen. I showed up late and was charged the extra day. I Connected the trailer after paying for it and Disconnect a Trailer and waited because of the customers in line before me, which was the extra time I was late. I would like my $54.95 paid back to me.

Rating:

5.0

The return was a hassle since I had to do steps online which would not work and the office staff had to call uhaul for help checking the truck back in because the app would not work.

Rating:

5.0

Very nice location, professional people and would recommend this location to friends and family.

Rating:

5.0

Absolutely nothing, great family owned business, tire had a flat. I didn't have time to get it back to west Sac. location by the time I had dealt with it. So I went to my local uhaul because the phone number on my receipt said number was not in order. Coloma feed is amazing!

Rating:

5.0

This is a very cute hardware and feed store with everything you need for pets and home. Easy to find and rent from.

Rating:

1.0

Reservations don't know squat about location or try to help when they sent me 50 miles away from Sacramento to a small town in the mountains to pick up the equipment. Total bullcrap experience. Only good part was the reps at both locations. They have a strong dislike for U haul as a whole.

Rating:

5.0

Super frendly staff i would i would use coloma feed again

Rating:

5.0

We just had to drop off truck and leave keys it was easy turn in

Rating:

5.0

Easy Breezy

Rating:

5.0

Great service! Tessa was professional and knowledgeable...thank you!

Rating:

3.0

Several Lights on trailer didn't work

Rating:

5.0

I made a reservation for a truck at first online and wanted to change it to a trailer but did not have that option on the website so I just cancelled instead. It was annoying that I had to make an account just to cancel a reservation. When I then tried to reserve a trailer the website worked fine to the point where I would select the location to rent from and then it would just say loading and never go anywhere. When I finally got a trailer it was just what we needed and the Coloma location was very convenient.

Rating:

4.0

Very easy drop off location.

Rating:

5.0

Again the young lady Leah was fantastic made it a great experience

Rating:

1.0

This is bullshit. A 250 dollar charge for wrong location drop off? This whole experience was a giant shit show. I will not be using uhaul ever again. Some needs to call me asap.

Rating:

5.0

It was all good things went well

Rating:

4.0

Ditto the above.

Rating:

3.0

I'm not sure, a friend returned the trailer for me.

Rating:

5.0

Very helpful and apologized for the last locations mistakes.

Rating:

3.0

U-Haul led me to believe that I had a choice of 4 nearby locations with the auto transport there in stock I requested as per your web site, then redirected me clear over to lotus a 40 minute drive away. This is poor business on U-hauls part. This is the day and age of computers and U-Haul can't HONESTLY tell me that one was not available locally. I rate U-Haul at a 0 on a 1 to 10 scale for this and will definitely give a 2 thumbs down about U-Haul to all my friends and never rent from you again as this is the second time this has occured

Rating:

3.0

The people at Coloma Feed were great. It's too bad it was soooo out of the way for me. Lotus is a small rural town in the middle of nowhere. The brilliant folks at UHaul who know absolutely NOTHING about geography decided to make my pick up for an urban move almost an hour away. It was even worse when I tried contacting UHaul prior to the pick up to explain that the location didn't make sense. "Sorry, it's our busy season." was the only reply I received. At least the folks at Coloma Feed understood the situation right away and took good care of me.

Rating:

3.0

I was charged $ because I returned the truck after hours because it was dirty it was dirty when I rented it but was in a hurry I had one day to do everything I had to do. I should have contesded these charges.but of course t was working and didn't have a chance to. There was tobacco and cigs. Butts in cab at time of rental but I got to pay for it.

Rating:

4.0

The service was fine, but the surprise mileage charge was a little ridiculous. Guess I need to read the fine print. Definitely my last transaction with Uhaul.

Rating:

3.0

My problem is not with a specific location but Uhaul itself. I rented a 14' truck online ahead of time and choose the pick up location specifically based on rates. The website said 29.95 plus .89 per mile. This is what I budgeted for because that was the advertised price. When I got to the in store location they said I would need to pay $100 total imposed by Uhaul and there was nothing they could do about it. The location I was going to was 40 miles away and it was a one way rental, yet they charged me more that double what it should have been with the per mileage price. I could have picked the truck up at a different location if I would have known there was a huge difference in price. I don't think they should be allowed to advertise as $29.95 plus .89 per mile, and on a 40 mile 1 way trip you are making me pay $112 in total with tax (no insurance included). The worst part was I couldn't try and find another truck rental because I already had it all scheduled and my move was about to happen. Overall super negative experience with Uhaul and if they don't make this right I probably won't ever use or recommend them again.

Rating:

1.0

I didnot like going 40 miles out of my way to pick up a trailor, that had been reserved 5 days in advance. The young man, that was very helpful, could not believe we had come so far to pick up a trailor. Oh by the way the road was winding, tight curves, up and down, 25mph,.

Rating:

3.0

The primary problem with the pickup location was that it was too far away from my home. Living in Pollock Pines, CA., I should have picked up the car dolly in Placerville, CA., Diamond Springs, CA., or Pleasant Valley, CA.