As a U Haul customer yesterday was a bad experience set reservations @ 9am for 11:00am pick up at the location there was no one there I had to wait another hour before the owner to get there long story short the owner needs more training on how the company works and take in consideration the customer time and money is valuable I will state that Andria signed me out and closed it for me last night so thanks
Rashawn B
Customer Reviews for Colonel Creek Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful
ROBERT TEdward and Albert were extremely helpful and pleasant to work with. My 1 complaint.. the check in process. Both the app and on browser, kept making me start over w photos. It took forever to complete.
Ross PThe place and guy were nice, but the order process was misleading and cost was much more than anticipated. I booked listing my husband as only driver - which he was - but was told I had to add myself since I booked. I was told to refill gas, which I did, then was charged additionally for “fuel charge”. I hope I don’t have to use another U-Haul anytime soon since it left left me feeling ripped off.
DEBORAH OThe truck had a strong odor of smoke. I know people smoke, but some of us do not. Have some consideration for other people that may rent a vehicle.
Daniel R