Customer Reviews for Columbia Self Storage Tuckerton

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Columbia Self Storage Tuckerton

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Angela L.
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Customer did not leave a comment.

TERRY C.
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Donald M.
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Enza S.
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Easy and quick experience

Robert C.
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Customer did not leave a comment.

Joan G.
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Make online check in and return more easier

Robert K.
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Customer did not leave a comment.

Jerrid M.
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Lady at the desk was very helpful and friendly. I called and needed a truck at the last minute and she was more than happy to help.

Agris P.
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Lady behind counter was very nice I felt very comfortable

Kanesha S.
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The person who checked me in was not professional at all. She did not check-in my truck right away and when I had a question about making sure that it was the right site. She read my paperwork and said that everything was okay when it was not. The site where I was supposed to return my U-Haul truck at contacted me and asked me did I drop off the truck. I told them where I dropped it off at and they tried to get in contact with the place and the personnel who was supposed to check me in. Did not pick up the phone because she said she was in a conference call and never called them back. It is a good thing that I was nearby the U-Haul place so that I could go there and talk to the woman and tell her to check-in the truck while I was still on the phone with the other U-Haul place where I was actually supposed to drop it off at. The situation was handled. But I fear that if I did not go down there in person. I would have had to pay more money for the personnel not checking in my truck on time and it being the wrong site. But I didn't thank goodness.

Eric N.
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Customer did not leave a comment.

Ron K.
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Improve your app. I reserved the truck a week prior. The day that I was there to check it out are used your app and ended up having to call in because it would not allow me to finalize. I sat for over 45 minutes in a parking lot while speaking with your customer service trying to resolve the issue. What is the sense of having the application if it is not going to function properly

Sharon S.
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Diane is professional, friendly and helpful!

Chris G.
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The self service pick up did not work properly and I waited outside for over and hour. The support phone number had me on hold for 40 minutes. Then the beginning milage was wrong and the app wouldn't accept my appeal. Finally Jennifer was able to help me when the store opened. Thank you for fixing the situation. I still would not recommend the self service option.

Anthony K.
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None

Christopher S.
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Staff was amazing!!!

Arlene K.
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Customer did not leave a comment.

Douglas R.
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The computer link to UHAUL at this location is very poor, it took a longtime to get me registered in and out. The staff is great as usual. Thank You.. Happy Holidays

Christopher A.
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Customer did not leave a comment.

tyrone J.
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Jason M.
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James B.
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over charged me. rented for one day. they charged for 2 days. refused to issue credit and said to call u haul its not there problem ..Great service will not use them again .J.B

Karen D.
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Gerald M.
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I will be writing a more detail review but this was the most unpleasant experience ever from start to finish. I hope I never need to rent again.

Eric N.
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Chuck R.
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Scott G.
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Dropped off after hours. No word from them since. Assuming it's all ok.

HELEN S.
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This location was closed when truck was dropped off

tyrone J.
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Customer did not leave a comment.

MATHEW B.
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Everything went smooth. No issues.

Rich G.
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Everything was Great , the people were Great and they did everything they could and more for us.

robert H.
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The facility was located right on US Route 9 and was easy to get into from the north or southbound direction. The facility was very clean. I was greeted in the parking lot by a very knowledgeable and polite staff member who assisted me with the close out process and answered all my questions.

Betty R.
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Efficient check in and pick up. Very clean office with supplies available.

Mitchell H.
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Friendly staff. Easy to use. In and out. Will definitely be back

Justin C.
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Customer did not leave a comment.

Judith N.
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The store was closed when we dropped off the truck that's why i put not applicable..

William J.
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Lisa D.
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Christine B.
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Sharon S.
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Nothing. Such excellent friendly staff.

william S.
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Louis M.
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Great service, thanks!

Vincent D.
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Riana T.
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The person working the front desk had absolutely no idea what was going on. Did not know I had a reservation. She did not know how to make a copy of my license, had no idea which uhaul was mine("it matches the key go find it"), and could not answer a single one of my questions about the uhaul. I suggest hiring competent people from now on.

richard J.
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Paul K.
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Oscar H.
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Alicia G.
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Alfred D.
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The passenger red tail light was only half lit. Reported when turned in.

james W.
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Brian A.
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can't fit a 26ft truck after they close at 5PM.

John P.
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Accept AAA for discounts like several other UHaul locations do please!

Dave C.
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Customer did not leave a comment.

Richard C.
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Diane was friendly and made the drop off very fast and smooth.

Ian S.
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Dennis C.
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Wendy H.
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It was easy and Lisa was great to deal with. I would definitely use this location again.

Al B.
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Angela L.
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Not a thing! The online check in was fast and easy.

Tom H.
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Arrived before closing only to find the place closed early, with a typed note on the door. I rushed to get the location before closing.

Victor V.
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It was convenient and local. Served its purpose at a fair price. Nice friendly staff.

William T.
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Customer did not leave a comment.

Charles V.
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Keep doing what you do. Very pleasant experience here.

Mary Q.
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The reason my husband rated this location as 'below average' is because the computer there was overcharging him. We were told it would cost 130.00 one way plus tax. We previously discussed pick up in Tuckerton and return to Glassboro. When he arrived, the price was changed to 480.00. Instead of a one-way trip they wanted to charge for a round trip and tobring the truck back. That was not our arrangement with Jennifer.

Paul K.
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Diane was incredibly helpful in getting us through the online registration process, which is so complicated and confusing that whoever came up with it should work for ICE.

Marian L.
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Nicholas S.
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John A.
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tyler S.
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Mileage rates are definitely a little much...otherwise no complaints. Nice clean truck

BARBARA S.
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James B.
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Everything was great, will be renting here again

Gordon D.
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Fix the shock absorbers. It was like a two hour roller coaster ride.

Kimberly S.
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Customer did not leave a comment.

Mark D.
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Vincent B.
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Ellen S.
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I have picked up trucks twice at this location and both times the ladies were both friendly and professional. The trucks were ready when I arrived. The office area is exceptionally clean and neat. There is no way to improve this location.

Thomas Richard B.
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Everyone was friendly and very helpful, no improvement needed! Our truck was waiting and ready to go.

Robert J.
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Customer did not leave a comment.

David W.
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Replace the torn wiper blades.

Willliam B.
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Great customer service and clean truck.

Jennifer Crystal C.
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Sally B.
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Cliff A.
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Marylynn R.
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Douglas R.
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2nd year renting for Toys For Tots program for Toy pick ups... Great Customer Service

Donna B.
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I called about 1:00 pm, to see if a truck was available. By 1:35, I drove off the lot with the truck. It was a seamless experience, no hassle, no bother. Jennifer was great. In 2 days, I rented a 10×10 storage unit, a u-haul truck and purchased packing items. One stop shopping with a smile. I highly recommend using them. My daughter recommended this outfit and now I am as well.

Art F.
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Jennifer at the Tuckerton location was excellent to work with for this move.

Mark H.
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Customer did not leave a comment.

terrence D.
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William D.
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Know information and give accurate information about pricing and drop off location. It took me over an hour for the lady to ring me up.

Shawn A.
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Michael K.
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Ellen S.
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The staff was friendly and efficient; they had the truck ready and waiting for me at my designated pick up time. The only "flaw" was being bumped the day before pick up from a closer location because they didn't have the size truck I had ordered.

jennifer L.
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Clean truck, great location

Nancy L.
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Customer did not leave a comment.

Diana L.
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Very pleased with service and availability of truck

rick D.
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Jessica from Little Egg Harbor NJ was ok, but she should have given me the transpiration persons phone number. I had to call Bayville NJ to get it.

MIKE C.
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Make sure the is there my truck was not there the person bought it to another location I had no truck and I had help that day to help me move thank goodness the lady was excellent at the counter I had a substitute a van instead of the 10-foot I ordered the van was down for repairs due to a cracked glass but Safelite was Aaron fix it right away so I was able to rent that van otherwise I would have had nothing but I was only 2 able to take a quarter of my stuff and I found No Satisfaction from anyone that I spoke to from U-Haul I think it's a terrible policy that you guarantee a truck but not a location am I truck was reserved one month in advance July 17th and at the last minute I was told 3 days before that there was no truck for me very nice U-Haul I will not recommend you to anyone and tell them beware I will rent another truck in a couple of weeks because I have to I hope I find a better experience giving you a second chance.

Bob C.
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Customer did not leave a comment.

Christopher C.
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UHAUL needs to get it's act together, and improve it's communications. UHAUL screwed up, and Columbia Self Storage unfortunately got stuck in the middle. I requested to pick up at Columbia in Little Egg Harbor Township, was told equipment wasn't available. I opted to switch to Medford. 2 days later got bounced to Mount Laurel. Then got switched to Egg Harbor City, which UHAUL said was right outside Little Egg Harbor - even though it's 21 miles out of the way. Then next day ultimately got switched to Columbia, where I wanted it in the first place. Price jumped from $86 to $101 without explanation.

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