Customer Reviews for Columbia Stowaway

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Columbia Stowaway

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Ken N. on

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Renea W. on

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susan M. on

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I cannot think of anything because the wonderful woman I dealt with was professional, courteous & knowledgeable. I recommend these her to everyone.

Jonathan C. on

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The front desk person was very helpful & friendly. I do wish they were open outside of bankers hours so those of us that work could access them easier. Returning the truck was very simple.

KEVIN E. on

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Kim is always awesome We rent from here often excellent service

conrad B. on

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Rodney K. on

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Rich G. on

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William D. on

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angela L. on

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Thomas M. on

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Basit M. on

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Daniel H. on

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Karen is wonderful to work with. She is very polite and really knows her stuff. She was very quick, we were able to get right in and right out. I will definitely go back to Karen for any future uhaul needs.

Stanley C. on

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Nothing, all was good

Jeremy S. on

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John H. on

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Very good experience...

Marta V. on

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Joe C. on

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Brian B. on

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Ken Z. on

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dan C. on

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No Jack on the trailer tounge,VERY HEAVY...

LeeAnn G. on

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Carol H. on

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The woman that I dealt with at the U-Haul store in The Dalles was exceptional. She obviously loves what she does and couldn't have been kinder. She made us feel like we were the most special people to rent a U-Haul ever... just truly a joy to work with and a great asset to your company!

Dean M. on

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After dropping off truck they gave us a ride back to our new place wonderful customer service helpful and polite

KAREN K. on

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Christine L. on

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Rental return was done after hours by mobile phone. The instructions were clear about what to do.

John M. on

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KEVIN E. on

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Kim is awesome ! We rent from here often for moving our band equipment. She is always willing to go out of her way to help with whatever our transporting needs are Thank you

DANIEL P. on

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Brian L. on

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Very ftiendly

John G. on

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Nicest people around. A joy to do business with.

bill M. on

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Go to the local store instead of using the U-Haul website.

John V. on

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Very nice couple running the place.

Larry B. on

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The folks at U-Haul in the Dalles Oregon are "ROLE MODELS" for U-Haul...!( and the industry) Excellent people to do business with. They could teach others how to treat customers with a well run business...!!

rick P. on

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Outstanding gal doing customers service!! Utility trailer with ramp was so unbelievably useful and the price point was value plus. I am very happy doing business their.

Maria S. on

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Clean the windshield. It wasn't obvious until we ran the wipers that the window was dirty on the inside. We think someone might have splashed their coffee on the inside. I guess it could've been a safety issue. Otherwise the truck ran very well, and was very clean. We had absolutely no trouble at all. The person at the front desk was also very helpful and explained the amount of gas to put so that I fill it to where it needs to be but don't put more than I need. Thank you! I appreciate that.

Clinton P. on

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Theres not any one thing I can think would improve this location, customer service was efficient. Equipment was ready and ontime, and in good working order and condition.

Patrick A. on

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John G. on

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Always so nice and accommodating.

Thomas P. on

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tim P. on

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Maria S. on

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There was plenty of parking and a drop box for the keys. I dropped the truck off on Sunday, when they were closed. The processing of my truck return was done quickly on Monday morning. Thank you!!

Laurie J. on

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Ken K. on

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Nothing as far as I can tell. I called Kim 3 times changing my mind on trailers twice. Very very helpful. Had everything ready for pickup. No delays. Super service.

marc D. on

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very low tire pressures and damaged tires at pickup .

Eddie H. on

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dalton B. on

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Not even open

Kevin B. on

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Christopher W. on

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Gustof A. on

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I want my refund

Mary M. on

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eric R. on

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LAYONISE A. on

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Karen C. on

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Nothing--owner is wonderful we love her!!

Mary B. on

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They were closed when we dropped off the truck, but it was an easy location to get to and the paperwork was processed quickly the next morning.

Michael J. on

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Michael P. on

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Mary B. on

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No improvement needed. Awesome service! Thank you.

Steve P. on

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Very friendly service, and on the ball helping more than one person at a time.

Stephen W. on

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Fay S. on

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Everything was fine and they thanked us for making it all clean

RACHEL C. on

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Great customer service. The employee there was super friendly and helpful.

Chad C. on

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John M. on

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I want to thank Kim in The Dalles Or. she was a great person to work with. She went far beyond what she needed to do. Thank you.

Doug D. on

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Renald K. on

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Very nice lady, easy to deal with

Cheryl L. on

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Samantha L. on

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The hours did not coincide with my dropoff time given, so I found that very inconvenient. Also, it was very unclear about where to leave the equipment when we were done with it.

larry A. on

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DANIEL S. on

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24 hour drop off is acceptably convenient, except that the drop box states that to receive our deposit back, we must return to the location on the next day. This is less convenient.

Mary M. on

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I am very happy with the level of customer service and easy entrance to my unit.

Paula G. on

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Superb customer service.

MARCIA O. on

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Kim was wonderful! She didn’t have a truck when I called but was expecting one later in the day so as soon as it arrived she called to let me know. She was so friendly and professional. It was a real pleasure doing business because of her.

chad stacey S. on

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jason B. on

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the individual locations do not work well with the other locations and the customer has to reap the results from that

BRIAN L. on

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Shane C. on

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Andrea D. on

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Nothing everything was wonderful ??

Ken Z. on

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Hal U. on

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Very helpful and understanding with my wiring issue. Thanks.

DAVID E. on

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The people were very nice to work with.

Kelly H. on

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WILLIAM P. on

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Jon N. on

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William D. on

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John S. on

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Kim is great!

Steve P. on

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Very friendly people and very helpful. Will use them again

Rian B. on

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Joseph T. on

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Very cheerful and helpful service as well as a lightening fast check in experience and a welcome to the area. Definitely recommend this.

robert H. on

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Did very nice, the trailer performed well and the agent was friendly and efficient. This trailer had an overhead door,I prefer the swinging door models I had previously rented.

Sarah M. on

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Great customer service and seamless process. Thanks!

kevin R. on

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I've answered not applicable to the answers because location was on the side of a highway, and the offices were closed on the Saturday so didnt see personnel, and if you want to drop off in The Dalles then friends would need to use this location.

Kevin S. on

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I forgot her name but the lady that helped me was totally awesome. Super nice and helpful, got me going on the road quickly even though the reservation was messed up.

Michael H. on

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Nothing! Kim the manager is quick, knowledgeable and very friendly

Karl B. on

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Terry T. on

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sandy R. on

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Nothing for me.

kelly O. on

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You need to contact U-Haul and have them adjust the 100 dollar hold. I’m still waiting for my money back, and I’m now broke. I’ve used U-Haul numerous times over the last 10 years and customers who use U-Haul and have a good history, shouldn’t have a hold on their card.

Frank S. on

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John M. on

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Nothing! The lady at the counter was very nice and helpful.

Jack S. on

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JULIEN U. on

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Kim is great. She knows her business and gave excellent customer service! The process was fast and simple. Great access and facility. Thank you.