Customer Reviews for Columbia Stowaway
(U-Haul Neighborhood Dealer)

721 reviews

1821 W 2nd St   The Dalles, OR 97058

(541) 296-3579

Location Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 4 pm
  • Saturday:
    8 am - 12 pm / 1 pm - 12 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(541) 296-3579

1821 W 2nd St
The Dalles, OR 97058

Services at this Location:

Location Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 4 pm
  • Saturday:
    8 am - 12 pm / 1 pm - 12 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

The return check-in via my phone was a disaster. Half an hour providing every single permission in order to allow your computer to communicate with my phone was all for naught. Never got it to work and had to rely on the local agent to make things right the next morning. I suggest you fix it such that people who are not as computer savvy as their grandchildren (spelled: n-o-r-m-a-l) can do the checkin procedure without half an hour of pure frustration.

Keith A. 
Rating:
5.0

The lady in the office was super helpful and friendly. Everything was ready and easy.

Jonathan L. 
Rating:
5.0

Customer did not leave a comment.

Joel B. 
Rating:
5.0

Customer did not leave a comment.

henry W. 
Rating:
5.0

Wonderful people work at this uhaul. Always friendly and helpful.

FRANK V. 
Rating:
5.0

Customer did not leave a comment.

Jay S. 
Rating:
5.0

Kim was excellent. She was always friendly, responsive, and professional throughout our 3 years of storage.

doug s.  |  Overall Experience 
Rating:
5.0

Please include a spare tire. Flats happen. I had to air the tire up every 40 miles getting home and it led to a long night. Until UHaul includes spare tires, a compressor and tire plugs are a backup option

Miles W. 
Rating:
5.0

Kim is great! We enjoy coming back to Olympia Stowaway.

Sarah Grace D.  |  Overall Experience 
Rating:
5.0

Kim is great at Columbia Stowaway! Easy and convenient experience.

Sarah Grace D. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
4.0

They are closed from 12-1, which was the time we returned our rental. We tried to do the self-check in for the return but the website wouldn't work. Since we had already disconnected it from our vehicle, we swung by after 1, when they were open again, to get it checked in. The representative at the front desk had already checked the vehicle in so there was nothing left we needed to do. The facilities were fine but the website was awful, both in renting and returning. If there were another company that offered rentals similar to U-Haul, we would have used them a d would use them in the future. If someone picks a location and picks the vehicle they want online, the assumption is that choice will be available at the location they chose rather than having to drive an extra 30 minutes. The website needs a lot of upgrading!!!!

Michael S. 
Rating:
4.0

The whole experience was good and the sales rep. was real personable and easy to talk to.

Curtis B. 
Rating:
5.0

Customer did not leave a comment.

jerrica D. 
Rating:
3.0

Customer did not leave a comment.

Billy B. 
Rating:
5.0

Customer did not leave a comment.

Aaron C. 
Rating:
5.0

I just want to give praises to this Uhaul facility. I have rented from this facility at least 3x since we moved to Oregon, now we are moving out of state and once again they have not disappointed. The service and employees are so friendly it makes you feel like you are using your own equipment and vehicles. I could have gone to the new and bigger facility, but I am always drawn to this smaller one because of it's good old hospitable, genuine service. Kim is amazing! Thank you Kim for always smiling! Workers like you are an asset to your company! Thank you Uhaul

molli D. 
Rating:
5.0

The staff was very kind and helpful.

Joan G. 
Rating:
5.0

Also, I called UHaul at least three times to change something about my reservation. They were always friendly and accommodating. With so many opportunities to get something wrong everything was exactly as I requested.

Carol S. 
Rating:
5.0

Customer did not leave a comment.

henry W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
5.0

Staff was very friendly and helpful.

Darren C. 
Rating:
5.0

Nothing, Kim provided excellent service all along.

STEPHEN W. 
Rating:
4.0

Customer did not leave a comment.

NANCY B. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

The lady was so kind and helpful! Great experience!

Sarah Grace D. 
Rating:
5.0

Customer did not leave a comment.

Gregg B. 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
5.0

Customer service was friendly and knowledgeable.

Michael L. 
Rating:
5.0

Nice

JOE M. 
Rating:
1.0

I never ordered a truck so my experience is you screwed up!!!

Robert H. 
Rating:
5.0

Customer did not leave a comment.

FRANK V. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

Linda J. 
Rating:
5.0

Customer did not leave a comment.

Wayne W. 
Rating:
5.0

They were very nice. They had a good selection of rentals. And I will definitely use them again.

Jami P. 
Rating:
4.0

Very nice people and very helpful will recommend to friends

Roberta F. 
Rating:
5.0

This Uhaul dealer was very helpful, courteous and professional. They unhooked the tow dolly and I was finished in just a few minutes.

STEPHEN H. 
Rating:
4.0

Customer did not leave a comment.

Larry N. 
Rating:
5.0

Have the truck reserved ready for pick up. Don't call at the last minute and change the truck to 2 trucks for more money and less room!

MichaEl W. 
Rating:
5.0

Nothing, great experience at the Dealer and the new U-Haul Center in The Dalles. Thank you, Frank

Frank R. 
Rating:
5.0

Hotter coffee

Chuck L. 
Rating:
5.0

Very nice people. Easy rental process.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Ken Z. 
Rating:
5.0

Friendly helpful staff! So happy to have found a great source for my moving needs.

Todd M. 
Rating:
4.0

no sugesstions

Frank M. 
Rating:
2.0

Not charging extra it be good

Rosa M. 
Rating:
5.0

Kim is a wonderful young lady to deal with. Very pleasant and friendly service.

Albert D. 
Rating:
3.0

Customer did not leave a comment.

William M. 
Rating:
5.0

I like getting the truck with a full tank and returning it that way. Much easier than calculating how much fuel was used from the position of the gauge.

Tom B. 
Rating:
5.0

Great experence

Charlotte W. 
Rating:
5.0

Always good service from Kim.

Deana L. 
Rating:
5.0

Customer did not leave a comment.

Bernard T. 
Rating:
5.0

Kim was a sweetheart!! Very nice and it was my first time towing and she helped me learn everything I needed to know and reassured me it would go well.

Brianna M. 
Rating:
5.0

Customer did not leave a comment.

Glen R. 
Rating:
5.0

Nothing, the site was great and the woman working the counter was fantastic!

dean R. 
Rating:
3.0

Originally our reservation was to return to Rufus, OR. Uhaul changed our return location without notifying us, and this made our day much longer and more stressful. I would recommend NOT changing return locations without first notifying your customers and getting their consent.

Dianne B. 
Rating:
5.0

Customer did not leave a comment.

Shane C. 
Rating:
5.0

Very clean vehicle! Staff very professional and helpful. I'll be back! Thank you for excellent ser!

Michael N. 
Rating:
5.0

Kim Odom is great to work with. I have used this location several times and always was happy with the equipment and Kim's assistance

alan K. 
Rating:
5.0

I always do business> Great people

KEVIN E. 
Rating:
5.0

No suggestions. Everything was great. Good protection for COVID as well.

Tammy M. 
Rating:
5.0

The gal in the office was awesome (I think her name was Kim) she was extremely helpful & explained everything very well. We had a rough start that morning, moving is always stressful anyway & “Kim” changed the entire trajectory of our day, actually of the entire task of moving!! Great costumer service, she deserves a raise!!!

kris Y. 
Rating:
5.0

Customer did not leave a comment.

Gretchen A. 
Rating:
5.0

Kym is awesome always very helpful

KEVIN E. 
Rating:
5.0

Customer did not leave a comment.

henry W. 
Rating:
2.0

Customer did not leave a comment.

matthew M. 
Rating:
5.0

Customer did not leave a comment.

Albin F. 
Rating:
5.0

My honest opinion is that you guys are doing great. Checking out a truck or trailer is fast and easy to do. I did have an issue where I was charged more then what I was told. I was told that if I turned the uhaul in early I would only be charged for one day. I was still charged the full amount even though I got confirmation that it was all checked in and I was only going to be charged the lesser amount.

Melissa W. 
Rating:
5.0

Customer did not leave a comment.

nathan S. 
Rating:
5.0

All is just fine, be using your service again soon

STANLEY C. 
Rating:
5.0

Customer did not leave a comment.

Thomas E. 
Rating:
5.0

Customer did not leave a comment.

Steven R. 
Rating:
4.0

Customer did not leave a comment.

norma B. 
Rating:
5.0

Customer did not leave a comment.

Timothy F. 
Rating:
5.0

Customer did not leave a comment.

Lynn P. 
Rating:
4.0

Customer did not leave a comment.

Ayla A. 
Rating:
2.0

They charged us for everything possible. I filled up the gas tank yet there is a gas charge, it was clean other than one bag of trash, but they charged us a $25 cleaning fee because they don't have a dumpster?! This was awful customer service, and on top of that she told us we were good to go before even checking in the truck, and letting me know that there would be a gas, cleaning, and mileage fee. Would NOT recommend.

Kasey K. 
Rating:
5.0

This is absolutely my favorite store to go to. Customer service is hands down the best. Extremely friendly and professional. All Uhaul reps should learn from this service!!

MARGARET M. 
Rating:
5.0

Kim Odom, very friendly the day I 1st walked into the office n always has been such a Sweet n Down to Earth Person??. Thank U So Much for your Kindness n Good Work Ethnics ?????? Shari Lowe

shari L. 
Rating:
5.0

Kim was terrific. Everything was great. Thank you Stan C.

Stanley C. 
Rating:
5.0

Customer did not leave a comment.

KENNETH S. 
Rating:
5.0

Customer service doesn't get better than this

MARGARET M. 
Rating:
3.0

Customer did not leave a comment.

Aldo O. 
Rating:
5.0

The people that run this site are great

FRANK V. 
Rating:
5.0

Customer did not leave a comment.

Roland H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

Garrit S. 
Rating:
5.0

very friendly manager/owner.

Cecelia D. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

Douglas M. 
Rating:
5.0

No improvement necessary. Kim runs a warm and professional location, with an excellent selection.

halla G. 
Rating:
5.0

Customer did not leave a comment.

Ellen W. 
Rating:
5.0

Customer did not leave a comment.

Ken N. 
Rating:
5.0

Customer did not leave a comment.

Renea W. 
Rating:
5.0

I cannot think of anything because the wonderful woman I dealt with was professional, courteous & knowledgeable. I recommend these her to everyone.

susan M. 
Rating:
4.0

The front desk person was very helpful & friendly. I do wish they were open outside of bankers hours so those of us that work could access them easier. Returning the truck was very simple.

Jonathan C. 
Rating:
5.0

Kim is always awesome We rent from here often excellent service

KEVIN E. 
Rating:
5.0

Customer did not leave a comment.

conrad B. 
Rating:
3.0

Customer did not leave a comment.

Rodney K. 
Rating:
4.0

Customer did not leave a comment.

Rich G. 
No reviews have been submitted for this location.

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