They charged me for damage insurance without my consent. Wasn’t a great experience.
FARHAD Y
Customer Reviews for Commissary Depot
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The people in charge of the location were wonderful. They were professional and cheerful.
DIANA CEverything is perfect
KELEIGH JVery good customer service
JOSEPH AMr Pete could learn all the pros and cons of dealing with UHaul. Terrible customer service at UHaul customer support. Lisa lied she had organized the rates etc. She hadn't had to get another supervisor to correct the bill but I had asked over and over again I wanted to put it on another card. Tough luck I was told. Terrible
ANTHONY GWhen I rent I’ll make sure it’s from this guy. It was the best experience I’ve had renting anything . Thanks again!
JEREMY GJob well done
MARK OThe 20ft truck I received needs maintenance badly all I can for as speed is 45, the wheel alignment was way off has to fight to stay in my lane while driving. The brake was no good as well
ADRIANNA JThe only thing was that it had water in the back. We had to clean it up and then load the truck up.
Itzel LExcellent treatment of owners. The lady and gentleman very kind, I definitely recommend this place.
JESUS AI haven’t received my deposit and I return the truck before 5o’clock
JOE WWasn’t told that we could only go one way and 39 miles in the haul so ended up have to pay an extra 80! Then was asked to pick up the U-Haul a day early and that we would get an extra day for free then it became a big catastrophe when it was time to turn the U-Haul in. They tried to charge us for an extra day so we had to wait to get that fixed. Should’ve never been like that. Will not be using U-Haul ever again
Jennifer RGreat family business! Surely would recommend and return for further inquiries!
KYLE TExcellent customer service
ROCHUNDA CVery helpful and professional
Rasharrd CThe Uhaul Manager was so kind and helpful .. Thank you for your assistance in my moving. Blessings, God’s Speed!!
CHARLES KThe uhaul broke down on me and left me on the side of a busy freeway in Houston.
JONATHAN BHe was very rude.
JAMES LEverything was excellent
Julie WExcellent service
NANCE BHave clean safe cars available
JAMILIA BThe mileage rate is very expensive I used it for 4 hours and charged like I used it for a whole day
ANDREW WNothing at this time
PHILLIS TNothing
Monica FNothing.Keep been nice and kind.
Frances JU-Haul switched my pickup location without my knowledge and then said I picked it online. When I got to that location, they did not have a trailer and had to send me to another location even further away from the 77015 location. This is not the first time that uhaul has done this. I know you will not read this, and nothing will ever change.
Rick DGood service
John CUHaul customer service was horrible this was the 3rd location that I was able to get a rental after the original location was doubled booked. Customer service hung up on me and treated me like my rental was mot important. I needed to move from Houston to lake charles and I was late due to the inconsiderate Customer service representative. HORRIBLE HORRIBLE VERY DISAPPOINTED!!!
Kimberly MRenting the 5x9 ramp trailer from Commissary Depot was an excellent experience! Mr. Peter took the time to show me the trailer and hooked it up for me.
Rebecca BNothing to report
Marara Jpick up location was great
Charles TYou were awesome!!
Gertrude APeter was great. I appreciated his help and follow up. His willingness to reach out to confirm we had everything we needed was very appreciated.
Paul PThe people were very friendly and helpful
Christine CThe location was very convenient for me. The trailer was ready to collect when I showed up. The owner was very helpful and pointed out everything I needed to know. The whole process was simple. Booking is recommended.
Leslie BThe folks there were great! Friendly, knowledgeable and prompt. Also received a courtesy call to check if everything was alright and if I needed an additional day of rental.
Phillip AExcellent attention very professional staff thanks
Jorge AThe man was very helpful and explained everything. Will definitely recommend and use them again.
Dymanec CMy miles was incorrect going out of location! I was over charged..
Freida LNothing. The people that attended us were very professional and friendly. I will definitely rent a U-haul from this location from now on.
Veronica CNo me gusto la atención pensé que me iban a mandar un camión mejor pero fue lo peor y me cobraron de mas pésimo servicio no lo recomiendo 👎
Sandra FLocation very convenient, clean and very friendly. Customer service is amazing. My second time using that location, I will continue. Thx for everything.
Monique FNothing everything was quick and easy!!
Antonio LBEST!!! Uhaul rental experience I’ve ever had
Manfred HI rent trailers often. If trailer I need is available at this location they will be my first choice because of their really good customer service
Darlene WNothing. Great Experiances
Jacqueline BQuote the correct price to the customer before service
Monica GExcellent U-Haul service. Will use them again and highly recommend this location
Micah MThe man Does not have great customer service at all he don’t know what he’s doing he has to call his boss just to figure things out & I spoke with his boss and he’s very rude as well
Tiera C