ILANA M.
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Customer Reviews for Community Mini Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Community Mini Storage
gena G.
The receptionist was very nice, everything was good. But the truck seating area and wheel was so gross. All I had on me was baby wipes. I wish I had soap. It was covered in black soot . Like someone was smoking cigars in it. During the pandemic these trucks NEED to be cleaned between uses!
John M.
The girl at the counter was friendly and polite and outgoing Second time here both positive experience
Catherine C.
Praises to the employees, very helpful. Will go there again.
ILANA M.
We have been using Community Mini Warehousing. Cranberry Hwy in Wareham, Mass. for years, for truck and equipment rentals and storage. Their facility is well maintained and always secure. The management staff is amazing and go above and beyond to help you in any way they can! Thank you to Joanne and Courtney, you are fantastic, kind, lifesavers! ♡
James E.
6x12 trailer shoud have jack build on the trailer
Shyla F.
Great customer service
Eugene W.
I rented a car dolly. Luckily I am familiar with Dollys. They had me park in the street. They brought the dolly out and said here it is. No help to hook it up or check it out.
Paul S.
Nothing they were helpful and great
Darlene D.
When a customer is forced to get a vehicle at a different location when the reservation is as accepted online then the customer should not be penalized with the extra mileage.
Patricia B.
Personnel were very, efficient and helpful in explaining the all aspects of my rental. Rental was clean and very easy to handle.
Kathleen F.
No improvement necessary,All of you are exceptional in all aspects that you do.
Cynthia M.
Everyone was more than helpful! All went well.
Mark H.
The Community Storage team was very helpful with a last-minute rental, during "college move-in" season.
Walter B.
Wonderful place to go to
Tyra Lopes M.
The folks at this U-Haul location are just terrific! They are professional, efficient, and very friendly. Their store is well-stocked with U-Haul moving supplies that are reasonably priced, and they all exemplify the old saying, "Service with a Smile"! Thank you very much.
Patrick B.
The facility closes earlier than I like for a same day pick up and return.
Mark M.
With Covid so rampant right now, a more thorough cleaning of the inside of the trucks should be done. Although the truck was clean, we wiped the steering wheel, shifter, and door handels with Clorox wipes and they were pretty dirty. All in all this is a great place to rent from. this was not my first time renting from Community Mini Storage.
Brandon F.
Staff was very friendly. Explained everything clearly and made sure equipment was ready when I arrived.
Brandon F.
The people working in the office were fantastic they would call to confirm that I have the right piece of equipment and whether or not it was actually being returned by the previous customer. When I arrived, they were actively cleaning the vehicle so that I could see that all precautions against the coronavirus were being taken. Very friendly folks and I would highly recommend them.
Jim P.
Customer service was a strong point at this location.
ANDREA P.
Joanne was great. She helped me get everything set up. Super helpful and nice. You have a great employee with her!
Theodore L.
Great ladies working at this location. This is my new go to Uhaul. Thanks ladies!
Shane H.
I made a reservation for a 26' truck to be picked up in Hyannis. I got a call later that there wasn't a 26' truck available in Hyannis, only a 15'. If I wanted a 15' I would have made a reservation for a 15'. I was then told that there was a 26' in West Wareham. We made the switch. The interaction initially didn't go great since it was all about some qualification that the truck I'm reserving may not be available and I'd get a cal etc. I My response was what was the point of making a reservation. There system should be able to offer trucks that are actually available. For example, if you made a reservation at a restaurant for a table for 4 and you showed up and they had a table fior two because no 4's were available I'm guessing it wouldn't go over very well. Long story short I was offered a $50 credit for the extra mileage between the two locations. Didn't actually cover the 140 round trip difference at .99 per mile but was better than nothing. The truck and people at West Wareham were great. The online reservation system needs some work.
Kimberly C.
Nothing, Joanne was terrific!
Louis M.
All the people I interactive with were so friendly, informative and efficient. The rental was a breeze and I had absolutely no problems! I would rent from here again and recommend it to anyone I know!
Larry C.
Everything was great!
Larry C.
Everything was fine. Clean, available vehicle and excellent service. Good rate on a useful truck. Will be calling on them again.
Stephen P.
Thank you!
Kathleen F.
Nothing.You are all exceptional people.And do your jobs very well.
John V.
Truck was new and very clean. Reps were very friendly.
Ronald S.
Nothing. Drop off was fast and easy
David D.
Great customer service and I received a call shortly after returning the vehicle about an item that I had left behind. Will use Community Mini Storage as my go-to rental source!
Adam Z.
Employees at this location were very helpful and a pleasure to deal with!
Gregg G.
The personnel at this uhaul rental were very professional and helpful
Michael L.
Consistently great service here. Courtney is so friendly and customer service focused.
Bob V.
I think all trailers should have a spare tire mounted on a rim. I inspected the four tires on my car trailer before I rented it, and they looked good. But I still got a flat. You never know what you're going to run over in the road.
Steven H.
Well do a great job let you no all your costs and tell you where to to initial and sign, advising you of extra costs about gas damage not clean. But neglect to tell you what time they close and if you dont get there on time its ex to return not. And that you wont be able to retrieve your car because oh sorry the gates locked and you cant get a hold of anyone to get your car. Especially now havent worked in a month and I get a text to go to my union job for work. 6 am start newton bc oh but I can't go cant get my car to go to work and now they had to find someone who could make it on time. So not only do I loose a days pay of 245.00. But also loose my spot for that job that may have been a week to months worth of work. So I would never send anyone to that location to rent a uhaul
Derek C.
The team at community mini storage has always been top notch! Very helpful and easy to deal with. Derek-
Nancy N.
Quick, easy and courteous service all around. Great location..Thanks again!
Henry G.
I've had a terrible experience returning this UHaul amid the COVID situation and would appreciate someone from customer service calling me immediately to discuss my bill and the situation. Thank you.
Heidi K.
Everyone was very nice to deal with. Explained everything very well!
Justin K.
The trailer had mouse droppings all over inside. Very gross
mark M.
The person booking the vehicle and Equipment should know if the sight your picking up at has any vehicle's, Iwas notified ahead of time,and mabe have the vehicles on full on fuel so the customer doesn't have to top of before starting trip.
Deirde D.
Nothing
Thomas M.
Yes I would recommend this to a friend
Theresa L.
It was unclear if we were supposed to check in at the office or just take a truck, and it took us a few minutes to find the office and figure it out. A little bit annoying, but that was Uhaul's fault as they could have given instructions in advance.
DONNA W.
Very clean ,very affordable :)
Albert W.
Nothing to improve. Service excellent in every aspect.
Greg B.
Pleasant ,accommodating staff.
Marcia G.
Customer service was absolutely exceptional.
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