Everyone was SO nice and helpful. Really great service! Thank you!
Neta C
Customer Reviews for Commuter Cars
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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DAVID MApril is the best ,everyone at commuter is the best . I was treated by more then one employee, all were very helpful and clear in direction . They thoroughly inspected and we're very kind .
jeffery mThe DROP OFF facility WA NOT OPEN for scheduled AM drop off time. The facility WAS NOT OPEN the day before for evening drop off so we drove by and waited until AM. U-Haul CHARGED me for extra day because I was 7 minutes late (8 AM and the business WAS NOT OPEN UNTIL 9 AM). SO I could have slept in for an additional 30 bucks. What a terrible drop off location because U-Haul did not have their HOURS appropriately listed. ADDITIONALLY U-Haul listed a FAX number for contact for drop off location. HORRIBLE TREATMENT - was brushed off by both U-Haul main and drop off location personnel. Thirty extra bucks because U-HAUL scheduled drop off time for business that WAS NOT OPEN.
Joni DThank you! Have a Merry Christmas! Would rent from you again, and would recommend to others!!
jeffery rI was charged an extra 98$ on my card on top of the 130$ for rental this is not right I would like my money back
AUSTIN MEasy. Excellent service and help!!
Wendi HVery easy, and quick. The people there are super friendly, know what they are doing, and get you on your way no problem.
Christopher HUsed mobile app to drop off the truck as it was after hours
Dave SCellular connection is really difficult at this location - perhaps a customer wifi connection to complete the check out/check in process?
Teresa JThis location was not open yet. I went early to figure out the self return app and find the return key box, which thankfully was clearly visible.
Pamela MThe gal helping was so awesome and friendly!!
Mary SAfter 30 years of dealing with UHaul, they still don't understand the meaning of the word "reservation". Moving day is stressful and they try to ruin it as best they can. We need to run them out of business...
J SThey helped me sort put the changed reservation and I really appreciated the help.
Matthew CCustomer service on line was rude & unhelpful (the female) in trying to use 24/7. I can NEVER recommend using the 24/7 online service. We had ONE rep actually help us complete our rental and get on the road. Thanks dude!! Not sure about using Uhaul in the future.
Ginger GBest to pick up and drop off when the traffic is light, especially if you're not familiar with trailers.
Mickeal WGreat customer service. Even helped with checking a fuse in my truck.
Michael GIt was nice the truck was out front ready for me to take the lady walked around the truck with me to put inside boxes on it for any scratches or dents or anything to make sure that I wouldn't be charged for anything that might look like it was wrong with it everything was handled professionally it was really great experience.
donald dI reserved a truck years ago and was told I would have to go to Oak Harbor to pick it up. This time I was leary about using uhaul but the person that rented me the truck was amazing. They had the size of the truck that I needed and was able to answer all my questions. I would recommend Commutee Cars in Sedro-woolley for uhauls
rhonda hThe truck was dirty on the inside. Spilled liquids on dash and cup holder area. Dirty napkins on floor. I was over charged on the mileage and gas. I was told The boss of this location took the uhaul the previous night and didn’t record gas usage or mileage. I was over charge $180 and was told I would get it Returned to my card. I asked for a new receipt and have not received it. Not have I received the money back yet.
Rolando aCommuter Cars was fine. The U Haul scheduler selected the location for me as it had the only truck available for my move. Unfortunately that meant I had to go an hour out of my way to get the truck and scramble to find someone to take me there a day earlier than planned.
Danielle HHighly recommend this dealer went above and beyond to get us set up. Explained everything how to drop off and what to expect. Plus we had a nice chat made us feel like we've known each other for years. Would give them 6 out of 5 stars
Robert WThe lady who checked the vehicle out to me knew the gas didn’t read exactly what was on the paper and let me know as long as I bring the vehicle back close to where it needed to be we should be good, and the lady checking me in was totally not having it and wanted to charge me $80 for bringing it back the way I picked it up and so I went to put more gas in to not accrue this charge and the location is crappy, I sat at the intersection for over 5 minutes trying to get out of their driveway
Billy MWaiting at location for 45 minutes to complete the transaction, a four hour rental, was tedious. The keys were lost and we spent as much time waiting for the vehicle as we did driving it.
Derek GThe truck was kept in a cramped space that made it difficult to maneuver off of the lot. Otherwise, this was a great experience and we will definitely use them again.
Alisa TFirst, I was sent to this location when there were two closer locations with the same equipment. Second, in the middle of my transaction I was abandoned to show cars to a rude, loud family. Third, on my way home I was flagged down by another motorist because the back door to the truck was left open and the furniture blankets and dolly were on the verge of falling out on the highway. Finally, there were snack foods left on the floor on the passenger side of the cab.
MICHAEL CHave the truck ready. It was behind the building and only had 1/4 tank of gas.
MICHAEL OThanks Commuter Cars for helping get this big job finished
Lyesa HThere was no equipment I paid for in the truck which caused SO many issues, the rear view mirror was also broken and their was water dripping inside the moving van
Brenden EUhaul stated the truck and equipment I ordered would be available. This location was great but uhaul did not supply the extra equipment. The dealer did not fail but the uhaul ordering process is very faulty and does not follow through on their commitments to their customers.
GLEN RGlacier U-Haul in Lyman wa was absolutely horrible not professional and needs their contract taken away
Misty CWe were very impressed.
DEBORAH DVery friendly and helpful!
CHRISTA OWhen I returned my equipment to this location they billed me $500 for pre-existing wear and tear to the vehicle even though the issues were clearly not the result is damage.
GRAHAM RThe two Ladies that helped me out with my car trailer hauler were helpful and pleasant to deal with.
GORDON MMy pick up experience was disorganized. My location and time changed at the last minute. The location was disorganized and took a long time to finally get things taken care of. It was a very frustrating experience.
Amber Lgreat service here
GLENN VCommuter cars had UHaul site issues. Initially not their faults and I do credit them for trying. BUT, very unprofessional. Didn't know the rates or how uhaul site even worked. Forgot to bring their own personal passwords so used a co-workers.Took 2.5 hours. They were supposed to open by noon and showed up at noon. So it took them 30 to even figure out the other issues at hand. Didn't even get my driver's license so I could have been under 18 for all they knew. They did try being as polite as possible but I'd be concerned if I was uhaul.
Bruce BNone
WILBUR EThis became my alternate return location, less than 2 miles away from the original. Jason was very accommodating to the sudden change. Very competent, professional, efficient and friendly.
David VMake sure the tabs on your equipment are up to date and not expired.
Gerald GBoth wiper blades were worn. Passenger side wiper rubber was split and completely separated from the rest of the blade surface.
JAGDIP GVery friendly and helpful. Will use them again when I rent.
MICHAEL RLocation looked questionable .... had to call my mom and told her it looked “sketchy”
tessa hi honestly have no complaints, they worked with me on a short notice request were there to make sure i understood the contract, the procedure for safe hook up and pretravel inspections thanku im very pleased with this location.
JASON EThe early hours check-in was extremely difficult and frustrating and taxing. Once your agent got us through that, over 45 minutes later everything else went great.. A great pickup truck with less than 90 hours on it, great price, great value. I will use your services again without a second thought and recommend you to all of my friends and family with need of a truck. Thank you very much. PS The agent that helped us on the phone deserves a raise for her patience and persistence in helping us through the check-in.
guy aLocation was great however it was 41 miles away from i where i lived and from where i reserved a truck. Very inconvenient!!
Monica WA pleasant experience. No problems.
BELINDA W6x12 cargo trailer should have a wheel lift on the tongue. It's extremely heavy to lift on/off the tow vehicle.
Rebecca KNot professional and not location would like to return. It feels not welcoming as a Hispanic
Juan CThey were so friendly and helpful
deeya aHidden charges.
Dedrick C