They charged my account almost 3 months later. They had access to this truck and could have done whatever with it in that time. It is absolutely unprofessional to not finalize these things until months later.SAMANTHALAMP B.
Customer Reviews for Compact Auto Works Inc
(U-Haul Neighborhood Dealer)
South Chesterfield, VA 23803
(Corner of Granger St and River Rd)
Services at this Location:
- Mon–Fri9 am–5 pm
- Saturday9 am–12 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All around great customer service.Lorenzo J.
Customer did not leave a comment.Cherif D.
Customer did not leave a comment.Ruth W.
There was no one available upon arrival-office was closed. Going to another location and getting them to call around and find the owner got the place opened. Went back, and received truck ONLY - no dollies or other requested supplies.Athena K.
Too far, and not where I had requested to pick up the truck. An hours drive each wayMichael B.
Customer did not leave a comment.BRENDA W.
Lied about missing itemsTERRYLLOYD P.
Customer did not leave a comment.Joseph G.
Customer did not leave a comment.Morgan V.
Customer did not leave a comment.Edwin B.
Customer did not leave a comment.Jean C.
Customer did not leave a comment.Joseph K.
Lonnie was a really nice man but the trailer that I picked up from him was very old and in poor condition. He was working on a car when I arrived and had to stop to complete my rental. He wrote down the wrong trailer number which caused a 3 day delay in getting my return completed.Chris P.
Hooked up trailer, fast with the paperwork.John M.
They lied about the hold that they was gone put on my cardLaquasia W.
Customer did not leave a comment.Mary Jane E.
EXCELLENT SERVICE!! Would definitely use again!!Ron C.
Customer did not leave a comment.Mary J.
Customer did not leave a comment.Mary J.
Customer did not leave a comment.Adrianne C.
Place needed a good cleaning. Had to wait about a half hour just for the printer to print our receipt. The U Hsul wasn't cleaned from previous people. Still had food, etc. in it. Inside of windshield needed a good cleaning. Two tires were low. Gas was supposed to be at a quarter tank when we picked it up, but was below. We will be trying Penske Rental trucks next time.CHARI M.
Customer did not leave a comment.Seth D.
Customer did not leave a comment.SARAH H.
Not athing with the 2 that service me.YOLANDA E S.
Lonnie did a great job and make check in a breeze.Douglas B.
awesome customer service with Mr. Lonny Johnson!!!!!!!!!!!!!!!!!RENAY D.
Did not have enough U-boxes. Had to go to a different location 1and 1/2 hour away to get more. I was overcharged compared to my initial quote and then the boxes were not picked up on time and I had to fight charges for another months rent. Will not use U-box againRothea K.
Great customer experience!Jeremy T.
Customer did not leave a comment.nancy B.
Customer did not leave a comment.annette J.
Gave keys to son, parents who own location were away. Was charged for extra days and fuel. The truck was returned w/in 24 hours with a full tank of fuel. $80 was refunded for extra days, but the fuel charge was not. I expect a refund of the fuel charge.Marissa R.
Customer did not leave a comment.Liliana M.
Customer did not leave a comment.MICHEAL K.
Customer did not leave a comment.SEANTE K.
The location was not the problem Uhaul was the problem ! I reserved a truck and then I was told that the truck wasn't available ! So they put me in a truck that was for sale ! And what a piece of crap !!! Had to drive 15 miles to the place because I was told there was no other trucks for rent in my area ! Pulled out of my new neighborhood and there's a Uhaul location with 3 trucks for rent . So you guys charged me for 30 miles that I didn't have to spend . Over all the people at the location that we picked up the piece of crap was amazing to work with they tried everything to help . I'll look in too some one else the next time I need a rental and I'll make sure to let all my friends knowTERRY H.
The lady was very helpful and courteous as well. She made sure that my receipt got to me in my email before I left. I would recommend this location for pick-up or drop-off.Ebony W.
I wish I would've known the equipment was not suited for my Toyota 4 runner limited and the straps barely fit over the tires. The dropdown menu shows that the trailer is compatible. The trailer blew out a tire most likely because the truck was too heavy for it and the tire straps released twice on a 850 mile trip. I wish the dealer gave me a heads up and I would have not rented it. The guy that came to replace the trailer tire said he wasn't surprised. Also, why do you find out the day before that your equipment has to be picked up at two different locations. I should have known that well in advance.Thomas M.
Everything went well, Mr Lonnie was very helpful.Shronda C.
Customer did not leave a comment.KIM C.
Make available more trucks and better customer serviceslarry H.
The Location was difficult to find, not actually on the road that it's address indicated. There were three different businesses with the name compact auto works in the location, only one was the Uhaul rental. The employee in the auto repair was kind enough to move the truck to the correct lot when I went to the wrong one.Karen M.
Customer did not leave a comment.Ronald P.
Shop was closed when I dropped off trailer.BRYAN F.
Very hard to find the drop off location, even with the GPS. Not a ton of room to get a 20' truck parked. I did a night drop.BRAIN P.
The folks at compact auto were be exceptional! Mary was very friendly and helpful. So was her son. I had a terrible experience with the main uhaul people prior to coming to them. Their service made up for all the other difficulties. Will use them next year for trip 2 to haul my 70' . Thanks again!COLIN W.
The worst experience of my entire adult life. I reserved a 15" truck at a specific location in Chester Virginia. I scheduled it at 1pm. I had a doctors appointment for my son at 2pm. I get to the location at 1250pm. I was told that that location only rents vans. And with no apologies or empathy was directed to go to a location which was in Petersburg, VA. By the time I found the other location, my son had already missed his appointment and I was so upset because I am getting surgery in days so I will be restricted from driving for a while. I call customer service to complain, they connect to the local regional without telling me they are doing so. Overall, I will never ever rent again with Uhaul and I will make sure everyone hears about my experience. The sad thing is this was my first time renting with Uhaul so they have left a bad taste in my mouth. Very bad taste.Irish O.
Customer did not leave a comment.BRUCE L.
Customer did not leave a comment.BRUCE J.
Customer did not leave a comment.LARRY M.
The service was greatARLETHA B.
Customer did not leave a comment.AUSTIN A.
Customer did not leave a comment.chauntae P.
The customer service representative s went above and beyond to accommodate my needs on short notice. This process was seamless. Im impressed with you haul and its equipment.IRIS J.
Customer did not leave a comment.Erin B.
Customer did not leave a comment.JAMES B.
Very good service.mckenley M.
Customer did not leave a comment.HARRY H.
When I reserved the trailer on the uhaul website, it was not clear to me at all that there was a chance that the trailer would not be available at the location I had specified. I found out the day of the rental that the pick up location was actually 30 minutes away from the location I had originally chosen. You really should make this more clear during the reservation process. This is not a problem with the pick up site, this is a problem with your reservation process.jim S.
I was very unhappy that I rented a 10" foot truck at one location (jefferson davis hwy) and then subsequently had to drive 20 minutes in an opposite direction to Compact Auto Works to retrieve the dolly. Then, because I was traveling alone had to go back (with the truck and dolly ) to Jefferson Davis Hwy and get my car loaded. This was a HUGE inconvience. I understand that the dolly was located at a different location than the truck however UHAUL HAS TO DO BETTER. I wasted an hour 1/2 AND MILES just traveling from UHAUL location to UHAUL location to get all the items I needed. The representatives were very helpful however that did not compensate for me traveling and wasting time because the UHAUL locations were not consolidated on their assets. In the future, please try and send customers to ONE UHAUL location that may have all the things for them to rent not "separate" orders. Therefore customers are driving all over town. Im sure another rental company would have had all of their things sub-located in ONE location.KONTRESSA D.
Customer did not leave a comment.MOLLI C.
Customer did not leave a comment.David C.
Disappointed that the same information was again required that was supplied when the trailer was reserved. Do the facilities not communicate with one another?????Randy C.
They were really helpful. The colonial heights location had changed my time of my rental which put me in a bindLESLIE H.
The niceness of the people saved this from being a really bad review. I asked to pick the trailer up in Midlothian, VA, and yet you sent me to South Chester, a town over half an hour's drive away in the pouring rain. When I got there, their computer was down and I wasted another half hour watching them try to print out the paperwork. The proprietor and his wife get kudos for making a bad situation tolerable, but really? You couldn't find a 4x8 trailer closer to Midlothian?STEPHEN K.
Customer did not leave a comment.MIKE G.
When arriving I hooked up the auto transport. I asked The woman there about how to hook up my car to it since I had never used one before. She has No idea that she was just there to complete paperwork. I was only customer that day and she had called me to move pickup time up To make it convenient for her. If you are going to rent I haul equipment make sure someone is there knowledgeable in how to do it and answer any questions.TERRY S.
Uhaul transferred us to this location from one we had requested. However, the personnel went out of their way to accommodate us. The were very helpfu,l.mary H.
Did not get equipment reserved which was a car dolly instead got a car trailer, at the same cost, which was heavier and cost me additional gas towing but it served the purpose.WAYNE T.
Very nice people !ERIC L.
There was always very good personal communication with my sales representative which made the rental go smoothly.ROSE N.
This location is the only thing that kept me from suing your company. My reservation was NOT held, and I was left scrambling trying to find a truck on my own, and ended up having to drive an hour away to pick one up. I will never use uHaul again.SCOTT D.
Customer did not leave a comment.ROBERT L.
I cannot believe you charged me for cleaning. I did not leave any mess in that truck. With the way I got jerked around on the rental pickup location, I will never use U-Haul again, and I will never recommend you either. I am filing a complaint with the better business bureau and you have not heard the last of this.ROBERT B.
Nothing. Same as pickup location, super friendly service and great operator managing location.JAMES L.
Customer did not leave a comment.James J.
Customer did not leave a comment.WILLIAM P.
Wonderful location, very helpful, courteous, and will rent from them again in the future! Thank you!AJ S.
Customer did not leave a comment.Langston S.
Customer did not leave a comment.Kristie W.
The road side assitance was crap took me a hour to get someone on the phone and three hours to get one tire fixed ill never rent uhaul againMARK C.
Lonnie and his staff provide great service. Professional operation!MICHEAL B.
Everything went just as planned. Lonnie is a nice guy!!!MIKE B.
Location was clean but the truck had a cracked windshield in three places and should not have been rented. Truck also leaked very badly and caused all of my belongings in the front to get wet.Dr. Ryan G.
your staff here in Peterburg va were excellent,,and they went out of their way to show me place in town I needed to go>SAMMY A.
Mary Johnson of this center delivered excellent customer service skills to me she was very calm, patient and very professional!LISA C.
Customer did not leave a comment.NYCOLE R.
My initial experience was not good. I was upgraded from a 10 ft. truck to a 17 ft. truck. I was not notified ahead of time and this was a huge inconvienience since I was moving to a city. I spent a few hours trying to find a truck and had to drive around Chester to find a smaller one, which I could only get a 14 ft.JACQUELYN C.
Customer did not leave a comment.Nonkanda W.
The location is hard to find and the trucks are parked at the adjacent building, which makes it confusing. The gentleman who took my keys said that I may be liable for a $15 fee because the truck was "dirty" on the outside. I dont know how dirty I could've gotten the truck in the 5 hours in was in my possession. It was already dirty when I got it due to the previous days' snowfall.CARLOS M.
Customer did not leave a comment.WENDELL W.
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