When I first signed off for my rental I was made aware I would get a discounted rate for using less miles so I tried my best to use less miles and returned the truck only using 1/4 of my total allowed miles. I was charged for the full amount of miles on the contract. It took countless attempts to get ahold of the manager to discuss my receipt and countless phone calls to U-Haul corporate. In the end I had a discussion with the manager who quite literally threatened to charge me more for my U-Haul if I continued to question the receipt. Truly a horrible experience and I do not recommend.
BRENDAN B
Customer Reviews for Compass Self Storage 110
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The last customer to have the vehicle dropped it off @ night so it wasn't able to be checked in properly, but the girls in the office were absolutely wonderful & very helpful.
RANDAL PGot what I needed. This is a storage facility not a full Uhaul rental site so it has minimum Uhaul selection. But they know what they were doing and my rental went smoothly. So good on them!
JACK KI was given a location to pick up the vehicle, and when I arrived I was told it was at a different location. I was given that address, but if I didn't have a GPS I never would have found it because the office was attached to another business and there was no visible signage from the street that the office was there until you turned into the parking lot. As for the vehicle, the seatbelt was inoperable.
Helene NThe staff was excellent
VICTORIA LDevon was absolutely wonderful!
RACHEL B