Customer Reviews for Compass Self Storage Bells Ferry Road
(U-Haul Neighborhood Dealer)

147 reviews

5745 Bells Ferry Rd   Acworth, GA 30102

(678) 809-4011

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 9 am - 5 pm
  • Sun: 10 am - 3 pm

Services at this Location:

Contact Us

(678) 809-4011

5745 Bells Ferry Rd
Acworth, GA 30102

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 9 am - 5 pm
  • Sun: 10 am - 3 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

SHANNON W. 
Rating:
5.0

Customer did not leave a comment.

Diane K. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE P. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTY S. 
Rating:
5.0

New, well cared for equipment. Great staff! Very courteous and helpful. They are HONEST!

WILLIAM R. 
Rating:
5.0

Service rep was awesome! Informed professional and personable.highly recommend renting from this location!

DARRYL G. 
Rating:
5.0

Customer did not leave a comment.

EMILE S. 
Rating:
5.0

Excellent customer service!

Cara M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

Donald W. 
Rating:
5.0

Customer did not leave a comment.

JESSICA M. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

The cargo portion of the van was slightly dirty. Other than that it was fine. The online reservation part was annoying as it was slow to navigate. Overall it was a nice van and met our needs exactly.

Roy B. 
Rating:
1.0

Charged for fuel when i brought the truck back same level as picked up. Make sure you take a picture on return. Its either the fuel guage is faulty(old truck) or its a way of making extra money for this location.

LAOYE L. 
Rating:
5.0

Customer did not leave a comment.

Mary Lou P. 
Rating:
5.0

Customer did not leave a comment.

MARCO D. 
Rating:
5.0

Very personable staff. Very friendly and helpful.

WILLIAM R. 
Rating:
5.0

The van I rented was brand new and CLEAN!!! I will be back soon!

WILLIAM R. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

Justin S. 
Rating:
5.0

Great Mgr

ELIZABETH S. 
Rating:
5.0

Customer did not leave a comment.

Valencia E. 
Rating:
5.0

Customer did not leave a comment.

Stephanie C. 
Rating:
5.0

Customer did not leave a comment.

RICKY S. 
Rating:
5.0

Customer did not leave a comment.

George I. 
Rating:
3.0

Not much of a selection of trucks to rent.

BERNARD H. 
Rating:
5.0

Customer did not leave a comment.

DONNA H. 
Rating:
5.0

Customer did not leave a comment.

MARIA S. 
Rating:
5.0

The women working this location were fantastic to work with. They were personable, kind, and made our drop off easy!

Shaun K. 
Rating:
5.0

Customer did not leave a comment.

RONALD G. 
Rating:
5.0

Fantastic experience! The truck was clean, process for pick up and return was easy, and Carey is terrific. I would definitely rent from here again.

CONNIE D. 
Rating:
5.0

Customer did not leave a comment.

THOMASIA E. 
Rating:
5.0

Customer did not leave a comment.

ARVIN R. 
Rating:
5.0

I felt the whole process was flawless

Pamela L. 
Rating:
5.0

The rental process was quick and easy.

LAURA M. 
Rating:
5.0

Excellent customer service

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
5.0

None. Great experience.

DONALD B. 
Rating:
5.0

Customer did not leave a comment.

George I. 
Rating:
5.0

The customer service was excellent She was so friendly and helpful

Fallon Y. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE P. 
Rating:
5.0

Customer did not leave a comment.

IVAN C. 
Rating:
1.0

Did not explain the contract and let me believe the wrong return time. Then I got multiple texts telling me to return it to other locations. Then charged me for an extra day. I am very dissatisfied and I will not be using Uhaul again. Nor will I recommend to anyone. Michelle was very nice, but I really feel like I was misled.

AMANDA M. 
Rating:
5.0

Amazing Staff!

Melissa D. 
Rating:
5.0

Everything went well staff was friendly courteous helpful definitely rent from you guys again

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

Sylvia A. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

LESLIE H. 
Rating:
5.0

Customer did not leave a comment.

JULIO R. 
Rating:
5.0

Great location, one of the best!!

Ryan B. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

ANGELA R. 
Rating:
4.0

Customer did not leave a comment.

Cheryl H. 
Rating:
5.0

Easy and pleasant experience.

Lois G. 
Rating:
4.0

Poorly communicated in the confirmation of my order that pick up location had been moved from UHaul site to this location. Delayed PU by an hour.

DAVID B. 
Rating:
4.0

Customer did not leave a comment.

Kenneth A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

I believe I was charged for an extra day that I did not use. I contacted Compass storage and was told it would be looked into. Unless I have missed a call back I have yet to get clarification.

Wayne M. 
Rating:
5.0

Michelle was great! Everyone was very nice and took care of any issue that popped up. I will come back when I need to rent a truck or trailer.

Blair K. 
Rating:
5.0

Customer did not leave a comment.

Regina H. 
Rating:
4.0

Customer did not leave a comment.

Kent W. 
Rating:
5.0

Customer did not leave a comment.

Brandon P. 
Rating:
5.0

Very perfect place to do business, nice people, great service!

Amadou D. 
Rating:
5.0

Excellent service!

Miroslav D. 
Rating:
5.0

The two ladies at the front desk are absolutely amazing. I would run back to the store at any opportunity to do business with these two ladies, Extremely professional, kind, funny and fast.

Jayd T. 
Rating:
5.0

the manager Michelle and her staff are very professional and welcoming.

Sherraine L. 
Rating:
5.0

Customer did not leave a comment.

Grant G. 
Rating:
5.0

Perfect from start to finish!

STEVEN A. 
Rating:
5.0

Quick and easy

Daniel J. 
Rating:
5.0

Equipment was well-maintained. I had to sweep out the bed of the trailer of an excess of mulch before I could use it as I required a flatbed application. The mulch was the kind used for flower beds and such - presumably from the previous renter - not debris that would have been blown into the trailer by wind or fallen into the trailer from a nearby tree.

JOHN A. 
Rating:
5.0

Nothing! The staff were very efficient and extremely friendly. GREAT experience!

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

DANNY S. 
Rating:
5.0

Again the employees I met were also top notch thanks Please take time to thank them at both locations

David K. 
Rating:
5.0

Customer did not leave a comment.

Alexander F. 
Rating:
5.0

Please don't change anything.....very quick and efficient!

JOHN P. 
Rating:
4.0

The tires had a fair amount of tread wear and a couple of them appeared barely legal (at the wear bars). Pulling a trailer in near 100 degree weather on an interstate with low treads is a dicey condition.

Erenest R. 
Rating:
5.0

Customer did not leave a comment.

PRISCILLA W. 
Rating:
4.0

Customer did not leave a comment.

HENRY A. 
Rating:
5.0

Everything is great.

SALIM P. 
Rating:
5.0

No improvements needed

John P. 
Rating:
4.0

Sanitize Smelly truck.

Willie B. 
Rating:
5.0

The woman that helped us, don't know her name (caucasian with glasses, brown hair) was such a nice person! Helpful to us and people on the phone. I walked in when she was on the phone and she treated both the person on the phone and myself with the utmost care and consideration. Very delightful to work with her.

Linda J. 
Rating:
5.0

They did a great job.

David K. 
Rating:
5.0

Great customer service

Celest L. 
Rating:
5.0

Courteous and professional staff. Very knowledgeable of everything I asked. Truck was well maintained. Will definitely return to this location if I need another U-haul.

Michael D. 
Rating:
5.0

Efficient, friendly and helpful.

Nickolas M. 
Rating:
5.0

Customer did not leave a comment.

Marcio C. 
Rating:
5.0

I can't think of a thing

KEITH E. 
Rating:
5.0

Excellent experience!

Harry C. 
Rating:
5.0

Very efficient. So nothing

Jason H. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Fix damaged roof.

Daniel H. 
Rating:
2.0

Actually put the requested additional equipment in the rental prior to pickup. I requested a dolly with my online rental/pickup. It wasn't in the truck. I had to go into the pickup location to get it. Thankfully my pickup was during normal business hours or I would have been charged for something I didn't get.

Alicia P. 
Rating:
4.0

The app worked very slowly and then when the fuel reading was incorrect It would not accept any pictures saying it was incorrect so I had to just agree because I had already wasted 20 minutes trying to get it to work and I was running my rental time down at that point.

Jeremy H. 
Rating:
5.0

The employee was great. I called to let her know I was running a little late for my pick up and she totally understood and offered to stay over a little late if needed. I was able to get there in time, but the fact that she offered was a great.

Leshana L. 
Rating:
5.0

Michelle at this location provided wonderful customer service. She was so helpful and made things very easy. I would definitely rent from Michelle again and would recommend to family and friends. Thank you for the great experience.

Florence M. 
Rating:
5.0

Customer did not leave a comment.

Dawn C. 
Rating:
5.0

Customer did not leave a comment.

Deja I. 
No reviews have been submitted for this location.

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