Customer Reviews for Compass Self Storage Cortez Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Compass Self Storage Cortez Rd

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Catherine S. on

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The guys at compass storage on cortez are always so friendly an make renting a u haul very easy along with always having clean reliable equipment.

Andrea W. on

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Charles M. on

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Everything was perfect and I see no room to fix something that’s not broken Rich does a fantastic job maintaining the full spectrum of the experience of renting at his location

Richard P. on

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Nothing

Elizabeth G. on

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Lisa N. on

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Norman B. on

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Nothing. Both employees were pleasant and helpful. Norm

DARRICK P. on

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Norman B. on

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No need to try to improve. Just maintain the helpful very pleasant attitude. Renting was easy and nice. Smooth. Norm

Roger K. on

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Terry T. on

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Terry T. on

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Willard Z. on

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Grant L. on

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Thomas C. on

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Very good service. Providing needed information via internet prior to picking up a truck greatly expedited the check in process.

Osmel F. on

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GEORGE C. on

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Didn’t have a check of the vehicle when I picked it up. Claimed cargo lock missing when I returned the truck. They accepted that no lock present when I took the truck.

Thomas K. on

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Robert B. on

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Have more staff working, Rob was by himself and had to deal with 5 trucks not showing up on time. However, he handled the situation with professionalism and resolved all issues in a timely manner. Overall very pleased with his customer service!

Russell D. on

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Driving from my place to the U-Haul drop off location was farther than I expected. I'm sure there must have been a closer location in Bradenton. But it worked out fine. Again, returning the truck went smoothly with no problems. I was in and out in a few minutes.

Pavel K. on

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It took over an hour to figure out an issue with the payment. An issue that was from uhaul. Was saying amount was one amount. But trying to charge the card for another. I also haven't recieved the difference back.

Chris B. on

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Brian B. on

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The staff at this U-Haul location was incredibly helpful with the rental of a truck and making some recommendations to help with my moving to another apartment . All in all, it far exceeded my expectations.

Lawrence D. on

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Doug A. on

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James M. on

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CHRISTY R. on

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Great

james C. on

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Stephanie F. on

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Tom H. on

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Kathie R. on

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Catherine S. on

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I have used u-haul in the past all have been good experiences! Will use again in the future!

Lawrence H. on

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never did get a email invoice after turning in equipment!

STEVE T. on

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Great service and quick in /out. I was a last minute user due to opportunity to move storage items. Speed was important in short time I had available. Did all in 4 hours. Thanks so much.

STEPHEN M. on

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Elizabeth G. on

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Scott C. on

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The gentleman that helped us was great. Very thorough and done in a fast manner. One of the best Uhaul experiences.

Carol V. on

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Rob was great. He taught me how the back works & the inside controls. The truck was easy to drive & easy to gas up.

Laurie M. on

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Rob was great and made the experience painless. The final price was a bit more than I expected but now I know.

MARTIN H. on

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andrew N. on

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Excellent services. However, the dispatcher should be more clear about all the fees and payments while talking over the phone with a customer..

Clifford O. on

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cynthia T. on

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Can't think of a thing. The agent was friendly and efficient, the equipment was ready to go. Everything was perfect.

LOUIS B. on

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larry W. on

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David L. on

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steve C. on

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Clinton B. on

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Great people. Helpfull

Judith P. on

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The only thing I question is, the side mirrors were not adjustable. They were glued in place, which made it very difficult to see since there is no rear view mirror. Also no power steering, difficult on windy days on two lane highways. But ALL of the employees pick up and drop off were COMPLETELY AWSOME!!

Catherine S. on

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They are always polite & helpful

Gazella B. on

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Tom D. on

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creighton F. on

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It was a very pleasant experience in every way.

Phillip B. on

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Ivan P. on

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PEGGY D. on

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Christy P. on

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Everything was perfect. The gentleman working this location was very funny & very helpful.

MICHAEL T. on

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From the beginning the manager had a CYA attitude. I realize he was not in control of pricing but was still shocked that additional Miles cost twice the amount that allowed Miles cost. Seems like gouging by Uhaul.

marsha L. on

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Leslie T. on

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Karen B. on

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Everything was great!!!

DOREEN F. on

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The manager Rob is very friendly & helpful. I would highly recommend this location.

SMOKEY T. on

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Catherine S. on

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I just want to thank rob & rich for all your help with me when my mom passed they were very patient & kind .....highly recommend this location

Allison H. on

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Catherine S. on

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I love these guys rich & rob there always curtious & kind everytime i need anything ....

Richard B. on

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The service was excellent and the process was easy. Thank you!!

Roger K. on

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Very helpful!!

Ronald D. on

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Outstanding customer service! Rob was second to no one Equipment was excellent and met my moving needs to the highest degree!

jorge N. on

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mark R. on

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Thesesa G. on

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We were the first customer of the day! He was more then pleasant helping us out. Very funny and helpful employee.

Thomas O. on

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Nice experience.

Mike D. on

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Not a thing...customer service was awesome! Couldn’t have asked for an easier, more enjoyable experience!! Ron was great!!!!

Debra M. on

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It was great for around town move. I wouldn’t have driven long distance in the truck. It is comfortable for driving but the engine had knocks and weird noises come from it. It got the job done

david S. on

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Nice guy ,,, very friendly

Julie P. on

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Danielle P. on

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Rob at location was Amanda very helpful with everything. Very nice man

Barbara M. on

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charles M. on

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At this location nothing in my opinion the staff is excellent courteous and they always take care me and a timely matter Rich and Roger are a great asset to your company thank you

Brent S. on

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Awesome experience! Really easy process start to finish.

Anne Marie B. on

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Dean S. on

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Best experience ever

Mike C. on

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Everything went smoothly. Mike

George L. on

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Ron K. on

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I can't think of a thing!!

Robert D. on

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Andres C. on

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I can't remember his name, but the nice gentleman who helped us get the truck that morning was so kind and had a great sense of humor! Will do business again!

Rosalyn S. on

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This is a fantastic U-Haul. Manager goes above and beyond to be helpful. This is my second time using this location. It is not close to my home, but it is such a great experience that the extra time is worth it! This place cares about its customers!

Patricia D. on

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The location and the gentleman behind the counter were wonderful! He let me into the A/C while screwing around with your website and 1/2 hour hold times on the phone On pickup the app did not work on my phone and took over a half hour to get assistance putting us way behind, we picked it up at 0640 hours and was told that there is a one hour window from 0600, which is not stated anywhere, and even though it was in the time window the app still did not work. The lady who called us was lovely but then the lock to get the keys out of the back of the truck did not work. And at drop off the app did not work, sat 1/2 hour on hold and finally the gentleman at the storage facility called a "private" uhaul number and that conversation took another 1/2 hour just to check the truck back in. Something to be said for "human" contact and not relying on technology!!! 2nd bad experience with Uhaul and will not go for a 3rd time ----

Peggy C. on

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It had no air conditioning

MARCUS J. on

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Eric R. on

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The representative was very friendly and helpful. As for the truck, it smelled as though someone smoked inside of the cabin. I’m not sure when the cabin airfilter was changed, but it smelt as if it needed a new one!

Gary B. on

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Good customer service

Penny J. on

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I went to 3 Locations on Wednesday, you were the only one able to help me!! And it made my move so easy!! Can't thank you all enough! I definitely will use this location again! Excellent customer service from Rob! Great personality

Paula M. on

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kimberly F. on

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Robert C. on

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ROBERT L. on

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Clean; not well maintained. Left backup light not working; looseness in front suspension.

tom C. on

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Customer did not leave a comment.