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THOMAS T
Customer Reviews for Compass Self Storage Cortez Rd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
staff was friendly and helpful. Not their fault that the rental was 45 minutes out of my way (instead of the requested location) and the truck only had 1/8 tank causing me to refuel right away and be late for my appointment.
PAUL ZThe staff there are excellent.
JOSEPH SI can not think of anything to improve my experience with the employee that was on site. He was friendly, professional, and very helpful.
MICHAEL KJust wish the small truck had a ramp the 10 foot one.
PATRICIA RNo one was present at the drop off site, due to the time I dropped off the truck. The pick up site the gentleman was polite, helpful and very patient. Will recommend both places…
PATRICIA DDanny the clerk was a pleasure to deal with
ROBERT SAmazing Staff at this location
RICHARD REveryone was so nice and accomodating. This is the second time I used this u-haul location and would refer to all my friends. Both people in the office worked well with each other and made the office a very warm environment.
DENISE PGreat representative
ROBERT PThe desk agent was AWESOME.
THOMAS DGreat customer service at this storage location
TYLER SI highly recommend this location, J.R. could not have been more accommodating. He gets an A plus in customer service. I will be renting from him again, without a doubt.
PAUL FYou have in JR, the best manager you could get. He is very friendly and very efficient, It was a great experience and I will recommend him to everyone I know.
PIERRE FWhenever I have been at this location they take Great care of my needs. I received 5 star service.
PENNY JJR had everything ready to go, tip top!
Michael CThe truck was in tough shape and needs work or retirement. It has 130000 miles on it. Engine light was on and it made a lot of noises. Fortunately it ran well and the staff at this site are great!
KENNETH BExcellent customer service!
ROBERT CGentleman who checked us in and out was super friendly and helpful. Great experience. Thank you!
DOMINIQUE GThe woman who waited on me was very helpful and professional. She cares about what she's doing.
JOSEPH RI have rented a U-haul from Compass Self Storage twice now and this last time also rented a storage unit. The process was smooth and the customer service was excellent. You will have peace of mind renting a u-haul or storage unit at Compass!
SCOTT JGood friendly service, thanks!
LARRY SThe manager was very kind, very efficient, and very friendly, she got me in and out and pick up and delivery quickly. I couldn't be happier
Gina PJR was incredibly helpful and, as locals ourselves, we appreciate his sensitivity assisting us during the post hurricane chaos!!
SCOTT MEdward "JR" Amenta the salesman that helped me was EXCELLENT & went above & beyond in providing excellent customer service. I will Def rent here again & refer others to this company due to his professionalism!
THOMAS FYou’re doing awesome
GLENN WGreat service! Great counter service! Have no comments to improve.
Osmani OJR was very nice and professional. He was also very accommodating.
Grecia AJR made it so easy to get the rental. Great service
Robert LEmployee was very congenial and helpful
derborah hFriendly customer service rep who helped with blankets.
Rich SI was told mileage would be .99 cents a mile and when I received my final bill I was charged $1.19 a mile. A $30 difference!! Not happy!! Don’t like being lied to!!
Jeff CBoth JR and Daveil were great to work with. Very pleasant and professional
Dennis HFelt welcomed from time of pick up till drop off. Best U Hail location in Bradenton
Craig BOlder truck but it worked for what I needed done.
Guy BJR was great
Joseph DExcellent service personnel and equipment was fine. I was able to complete my moving tasks in a 5 hour period with interruptions that could have allowed it to be done faster. Not issue with UHaul.
Steve TAgent was very friendly!
Kenton HVery professional, helpful, and knowledgeable!!
Scott MThe only thing was the print size on paper work is very small and hard to read with old eyes.
John MReserved a 15 foot truck with an appliance dolly. They didn't save an appliance dolly so I had to find one somewhere else. A real pain since it's something one depends on
Douglas DI was charged for four miles over the allowed when I left a quarter of a tank surplus of gas in the truck. There was no credit for the additional fuel.
Arthur CTruck was riding rough, chugging along seemed like it wanted to stall out
Gina PEric was very helpful and made my day more easy. thank you
renier gEverything was a smooth transition! Thanks for all the help!
Ashley JGreat location! Absolutely amazing customer service!
Andrey GEric and Rich are an excellent team! The UHAUL computer was down and it wasn't their fault. They still allowed us to load the truck. When we were done they were able to get the computer to work and got the rental done. I was very pleased with their attitude and attention to customer service.
Matthew NI was very happy with the location and service I received. Thank you.
MICHAEL TThe 2 cigarette lighters on the dash didn’t work. Only the one in the glove box worked. It’s a convenient location for me.
David CThe app is horrible. Had a lot of issues with mobile check in. Made us an hour late. Never again will I use it.
CHARLES LI have used this location several times. Your associates working there are always kind and professional.
Donna SEric was very thorough and informative. He answered all my questions right on the spot.
Lori RGreat service
Casey LManager Rich is always professional Great location I’m a customer for over 8 years Always recommend
KENNETH YEverything great
Kathie RWhen returning my truck, I used less than a quarter tank of gas and was told I would be charged $55 for gas. So i went to the gas station and put gas in so it was even from when i picked up the truck… i was told I would be charged $27 for gas. So i went to the gas station, AGAIN, and filled up the tank to MORE than when I picked it up. I was still charged $7 for gas. This makes absolutely ZERO sense. I will be using Penske from now on.
ASHLEIGH PService was excellent!
TIMOTHY HVery hard to improve on this location. Rob and Rich are always excellent when I need their help. They are the reason this is the only location I use.
TONY HThe 2 guys there were so helpful they made renting a vehicle an easy task. Those 2 are keepers.
MICHAEL LExcellent assistance, rapid check in and check out
Christopher LThe gentleman that helped me was very nice and very thorough in explaining everything to me. One thing I would make sure that you tell the customers is if they are going to drop the U-Haul off after hours to make sure they take a picture of this odometer and the fuel gauge before they lock the truck and drop the keys in.
Linda RThe Truck was fine the employees at the office were good but the online online and phone service was absolutely horrible trying to pick up the truck that I had reserved took 2 hours and still didn't get the keys to the truck had to come back once the shop was open And we'll never do that again
Raymond HCheck in time, should have taken only 10-15 minutes. I was there for over an hour! Associate Rob, could not get my contract to print!? He was blaming U-Haul, all the way. Turned out his printer was not even turned on, or in sleep mode! I couldn't get out of there , fast enough!!! Will never use, or recommend U-Haul to anyone!!!
Leann KI've used this location multiple times for storage and vehicle rentals. Rich and Rob have always been great to work with! Fair/ competitive pricing and excellent customer service skills. I highly recommend them. They are always my go to for their services!
TONY HThe guys at Compass Storage are great!
Bob R