Great customer service and vehicle no issues. Now the cellphone "internet reception" is terrible while trying to return truck after hours using mobile app. Mission was accomplished!
WESLEY J
Customer Reviews for Compass Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
That staff at this location were extremely nice. Great customer service
DAMON CThe truck available was left there unexpectedly. The gas cap was missing, and the cargo door latch was damaged. But that was no reflection on the service received.
RHODESIA HThe dolly was unavailable although requested at booking and no boxes available either. The truck was not clean and a left tire needed air making the ride uncomfortable.
WHITNEY BI was given the runaround on which location had a truck that was available. The truck that I finally got had tire issues however I was able to get to my location and back to the pick up location.
DIONNE LOne of the employees drove off with my truck to run personal errands as I was driving in, and didn't return for 45 minutes. He also left the truck on empty, and this location didn't have any moving blankets or any uhaul stuff like dollies even though I had ordered blankets through uhaul. However, Brandon the manager was very helpful despite the bad other employee.
DANIEL SNothing what so ever!
HIRAM HExcellent Customer Service!!!!!
naim mPlease have equipment that was ordered such as dolly’s be inside the truck I wasted so many miles going back and forth because something I ordered was not provided and then u haul gave me the run around
Jermain WYou did not have the equipment that we reserved to move furniture. We took the truck anyway in hopes of finding another witn no success. The rental was a waste of money and time for us. And the only option given was to go to another location to see if they had one.
MICHAEL JCustomer service was awesome…
VICKI POvercharged me
QUANESS MHave my vehicle available as requested online.
PHILIP EIt's was a great experience.
Latonya MI don't understand why you rent the trucks out with half a tank of gas? Give it out with a full tank and have it returned with a full tank.
ARTHUR EGreat customer service at this location
DAMON CI’m satisfied with this location. The staff is friendly, professional and great to work with. Excellent team!!
STEPHEN MOpen earlier
STEPHEN MNo issues
Ian TMaria was very kind while I was renting the truck and even helped me out right when she was leaving. Unfortunately I was given a defective key and it fell apart as soon as I left the location, not even 15-20min after renting it. She called Derrick, who I assume is over the U-Haul for this location and other than telling me to call roadside assistance, he was not very helpful or reassuring. He told me I might even be charged, even though that was something I obviously could not have done. That immediately ensued panic but once I called roadside assistance, they were able to help and send someone out. It took about an hour 45minutes from the time I called to the time someone came for me to get help. Not to mention, the truck I received already had dents, a busted bumper and side step and scratches all over. I probably won’t be renting from here again. I needed to move a single couch 3 miles away and what should have only taken 1hour ended up lasting about 4 hours.
Jazmin LThe tall lady was extremely sweet and kind her customer service was top notch her professionalism was awesome l really appreciate her work.
Garfield RGreat customer service
Jabril MWhen I picked up the car, the employee said that the estimate payment was $70 (but since the gas spent was not for 20 miles, but 8, the price should have been even less) I returned the car before the due time. No one told me anything about any additional payments. So why did I pay $124,98?
Mykyta MClean the trucks I picked up the box truck on a Saturday morning the guy (S) was nice and even helpful but when I returned the truck he was still there and to my surprise he was like a completely different person, hardly recognizable his damenor had completely changed. With the issue that I was having he stated that he would not give it any more energy that he has already done and that if I have any more questions to contact uhaul because technically he don't work for uhaul. I left at 2:10 pm for more fuel on top of the fuel that I had already put nin the truck and he had put up a clock stating he would be back at 4:30. While I was sitting in my own vehicle seeing him walk back and forth to the desk. I will NEVER
Christal MWhen I went to pick up the truck. It was dirty, dog hair every where and it had roaches. I went in and told the general manager and he said he did not care. That it’s not like UHaul. I return the U-Haul and gave him the keys. I received a call the next day telling me that I did not return the U-Haul when I did. I received another call saying the same. I called about in hour again and they found it. They charged me 15 for safe move that I never agreed to and I was also charge for gas. But my receipt shows a different gas amount than what the receipt showed. I will NEVER EVER go back to that U-Haul location again. It’s disgusting.
JESSICA CBrandon had exceptional customer service! He assisted me with the rental process and explained everything in great detail especially when I am someone who asks a lot of questions. Thank you for your patience Brandon! The UHAUL was in great condition without issues. Thanks so much!
Kaitlyn TThe truck would violently jerk while driving which made some of the items in the truck shift. I tried to call but kept getting put on hold. The manager just said sorry and kept checking out another customer. I just walked out and will never rent U-Haul again. And I move A LOT due to work.
Kratina BThe service was excellent!
Kimberly BI didn't like to process of uploading my picture and having to take pictures of the van and upload myself - that was very challenging to me.
Lisa BEverything today was excellent and I appreciate the staff for their help and support.
Valerie GPoor service I rented mobile key and waited two and half hours to get the truck
Thaddeus HRoach infested van. Would not recommend. Offered me a refund of half of my money back and said that was more than the normal and acted like that was doing me a favor. I will not be using them again for any services.
jim rVan was filthy and had ROACHES in it!! Also van said “Oil change required”. Informed staff and asked for a different van, they dismissed it and said none of that mattered. I had no choice but to keep the van because I had no other way to move my son to his college campus that day.
Angela PI, Bobby Padgett rented the truck and asked for Samuel Gaskins to be added as the driver. I am now told that I am not the owner of the account and I need get an paid invoice for the rental reinburement. Not sure how it got so complicated. One of the ladies at the rental place was not very nice.
Samuel GI want a full refund because I was giving a Truck with Bad tires, Ref # 2711439 for Pictures. After waiting 3 yrs for a tow truck in the hot sun. Compass did a poor job. Upon arriving at the locations. I waited 20 minutes with two other customers at the entrance with no staff in the building. I was given a truck and the employee did not walk out and check the truck which resulted in a flat tires 4 hrs away which i could have had a very dangerous accident, Poor service from Compass Self Storage and Uhaul for providing unserviced Vehicle which need a oil Change as well. Just all around horrible service from both companies. I am not happy with what transpired today!!
Gregory RThe best uhaul experience that I’ve had everrrr! The staff was friendly, the truck was clean inside and out and there were no maintenance issues at all. The after hours mobile return option was convenient. Thank you for a great experience
Yalonda Li had to wait for like 20 -30 minutes to return no one was around.
JIm TVery nice group of gentleman and answered all my questions.
Aree aSecond time at this compass location and I plan on using them a third time
Colesha TStacey and her crew were helpful and provided a professional service. She explained how everything was to flow and it did perfectly.
Cheri ADropped off after hours. No interaction with the location, but did note that the key-drop slot in the door seemed poorly thought out. It was simply a mail slot that didn't close completely. The key we dropped was laying in plain view near the door. They even had a broom next to the door which would have made it pretty simple to retrieve the key and open the truck.
Gerald GCustomer service was excellent and Stacy was very professional along with her staff. I will go to this location every time I need to rent a Uhaul. Thanks Stacy
Vern CThere was a problem with my bill, I tried to call the location but no one answered. They took $10 for "coverage" what is that? And charged $6 for a gallon of gas, where as I added the appropriate amount back. SMH
Edward SI am unable to find my emailed receipt the young lady said would be emailed to me. Can you resend it to prentphone@gmail.com? Other than that everything was smooth sailing.
Prentis MIt was such an stress-free experience and I couldn’t recommend this location more!
Sabrina DThe atmosphere and experience was awesome thanks to Stacy and Anthony....
Tanya HA+ service
TAI DThe truck was shaking very bad like the tire was going to come off. Had to drive very slow which was a bummer. For the price you pay for your storage I don’t think I should have to deal with rats in my unit. Only provide one dumpster to discard trash which is always full. They charge you $500 if you leave anything near the dumpster. I received threats thru email and text which I thought was very unprofessional because they call you if you one day late but when you call they never answer the phone and have an answering service puck up with no return calls. Good luck with this business. I’m very big on customer service and so should the business you are patronizing.
Aisha MThe truck was not to be rented, it was poorly maintained. The check engine lights was on, it only had one headlight, the tires were bald, the brakes were bad, you could smell the exhaust inside the cab. It would not accelerate over about 45-50 mph. It needed to be jumped and all, it was a terrible experience.
Nicole SThe best location by far Thanks for the best service experience you guys are awesome Keep up the great work
Nicola PThis is a 6 star business. Can’t say any more than that
Michael JI really can’t see how you can improve on the excellent service I received. This was the best uhaul dealer I have ever visited. I was blown away. Thank you very much and look forward to seeing you again.
MICHAEL JCustomer was awesome
Shaniqua TBefore I got to this location my experience was HORRIBLE!!!!! I WAS TO HAVE A TRUCK SCHEDULE AT THIS SAME LOCATION ON THE 1ST AND I WAS SWITCHED TO FOUR DIFFERENT LOCATIONS!!!! Your U-Haul reservation 24336470 is scheduled at 4499 ROOSEVELT HWY, COLLEGE PARK, GA 30349 at 3:30 PM. This location can be reached at (404) 559-1054. To view your reservation on uhaul.com click http://uhaul.com/s/ADA78004A2 Your U-Haul reservation 24336470 is scheduled at 7242 HWY 85, RIVERDALE, GA 30274 at 3:30 PM. This location can be reached at (770) 997-5923. To view your reservation on uhaul.com click http://uhaul.com/s/ADA78004A2 Your U-Haul reservation 24336470 is scheduled at 4540 WASHINGTON RD, COLLEGE PARK, GA 30337 at 4:45 PM. This location can be reached at (404) 763-0000. To view your reservation on uhaul.com click http://uhaul.com/s/ADA78004A2 Thank you for choosing U-Haul! Your order number is : 25901613. Your rental is due back in 10 hours at 3:30am EDT. Your drop-off location is U-HAUL MOVING & STORAGE OF COLLEGE PARK located at 5400 OLD NATIONAL HWY, COLLEGE PARK GA. If you are dropping equipment after hours please use your mobile device to verify your equipment return by going to this link: https://www.uhaul.com/Orders/OrderDetail.aspx?resid=25901613&ln=Bonner or you can choose to have us verify it for you the next day for a $20 convenience fee. TO GET TO THIS LAST LOCATION TO FIND OUT I WASNT ABLE TO GET THE TRUCK AT FIRST BECAUSE IT WAS A ONE WAY AND I NEEDED IT FOR 24HRS!!!!!! THIS WAS A REAL INCONVENIENCE FOR ME!!!! I HAD TO RENT A 10 FOOT TRUCK ON THE 4TH TO FINISH MY MOVE!!!!! I WOULD LIKE TO SAY I USE TO WORK FOR U-HAUL AND SO DID MY MOM!!! SHE WAS THE PAYROLL MANAGER AND IT WAS NEVER LIKE THIS!!!!!!
Brian Bhire a whole new staff including area manager. I wouldn’t recommend this company to my worst enemy.
Chernoria Beverything went just fine professional and courteous.
james wStacy was super friendly and took care of us right away and made us feel welcome.
Dwuane CGreat customer service great people I will be back if ever needing another
coya rThere was one personnel on duty handling everything himself. Although he did his job well, he may need assistance to help speed things up.
demonie mThank you for such great customer service ;) !!!
Michal JThank you so much for helping me with unplanned time extension that I really needed.
Michael PAwesome and friendly staff
rose wI returned The truck on Sunday around 1 PM in the afternoon and I put gas in which showed 1/8 of a tank I saw where they billed my credit card for extra day which is incorrect and $10 for gas I need to correct this ASAP
reggie h