Customer Reviews for Compass Self Storage LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Compass Self Storage LLC

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Michael R. on

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Tried to do the 24/7 truck share but couldn't locate the keybox. Based on a video I was expecting a keybox attached to the building. Instead the combo was to be used on the rear of the truck. When the app provides the combo, provide the specific location of the keybox. Fortunately staff saw me wondering around out front and came out to assist. If this was after their normal business hours I may not have been able to get things going.

Heather H. on

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My experience at this location blew okeechobee and lake worth location out of the water. Friendly, helpful, clear and concise. Not sure the ladies name that helped me but she was pleasant and patient. I didn’t incur any extra charges at the end as they explained gas usage and mileage very clearly. Will certainly recommend and use again

Astor L. on

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Be honest to customers. I was lied about the amount of mileage on the truck I got and I got changed for the difference between miles. Not fair!

MELISSA F. on

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How I was charged extra when the rental is 39.95 for 24hours

Carlos V. on

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Better costumer service..

Mirta D. on

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Nothing you work is excellent

janet R. on

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Way to expensive

Martha S. on

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Being that the truck didn’t have a ramp I told the office to cancel the dolly from my contract, they said I had to call uhaull so I called and they said they had to do it in the office as a result of the blaming game, I never got the dolly money refunded to me

Ivan V. on

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I made a reservation for 1pm with self pickup. When I arrived and went through the pickup process it turns out the key was not in the box and I had to go inside the office to pick them up. The place was closed and no way to get the keys until 2:15 when an employee finally arrived but my contract says I picked up at 1pm. When I dropped off the truck at 2pm left the keys in the dropbox. They checked in the truck at 3:30 and of course I get charged an extra day for bringing the truck back late.

Marisa U. on

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Fabian A. on

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The service was excellent, would definitely come back to this location.

Sequoia O. on

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noel S. on

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Excellent location and great staff

Robert D. on

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The lady and the guy were very polite

Jack H. on

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These guys were very accommodating in and really bailed me out of a tight situation I recommend them

iris S. on

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Amisaday G. on

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Debbie D. on

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James M. on

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Great service no improvement needed

dalberto B. on

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Matthew S. on

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Michelle D. on

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Very customer friendly. Easy to work with. Much much nicer then dealing with a regular uhaul place or a lot such as a business or garage place. I’ll come here again for all my uhaul rentals

Michael O. on

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Everything was as promised and the staff extremely helpful and friendly- I highly recommend this location.

Asha P. on

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Great customer service!

Scot F. on

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Everything was Perfect!

Hiram M. on

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Manager, Mr Perez was really friendly and helpful as well as all the others. Fine customer service people.

Johnny M. on

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I went to that location and there was a charge of $34 asked the manager St Clair she stated she has no clue, I have to call Uhaul customer service to find out myself, I have never had that awful experiences with Uhaul I have been a customer for quite sometimes. Kind of disappointed I guess it’s time for me to get my service somewhere else. I’m planning to write better business bureau about that sour experience and experience trip of $135 and change for a 12miles trip I can understand my wife dropped off the truck without put it on a quarter tank but that $34 charge that is absolutely nonsense crap.

Reginald F. on

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Let them know that GPS will take them to a different location

Julio T. on

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Very nice person and profesional

Ronald R. on

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Osvaldo P. on

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Great service

pam S. on

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Joseph F. on

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ELIZABETH I. on

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junior S. on

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Very good customer service

Emily C. on

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BARBARA M. on

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Excellent Service, better than other places.

Lorena S. on

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Personal very friendly and courteous. Thank you for the great service!

Jeridienne C. on

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Super friendly employees!

Gina D. on

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nothing need to improve. out of all locations I've been this one was the best from the moment I stepped in to leaving. The staff was excellent and I would go back there again.