Customer Reviews for Compass Self Storage LLC
(U-Haul Neighborhood Dealer)

500 reviews

8335 Senoia Rd   Fairburn, GA 30213

(770) 719-8061

Location Hours

  • Mon-Fri: 10 am - 5:30 pm
  • Sat: 9:30 am - 4:30 pm
  • Sun: 10:30 am - 2:30 pm

Services at this Location:

Contact Us

(770) 719-8061

8335 Senoia Rd
Fairburn, GA 30213

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5:30 pm
  • Sat: 9:30 am - 4:30 pm
  • Sun: 10:30 am - 2:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Kimvatta E. 
Rating:
5.0

They are very friendly I have you use this U-Haul location twice. I have used another U-Haul location and did not feel quite as comfortable as I do at the one in Fairburn on Highway 74.

Lamorah S. 
Rating:
5.0

Absolutely nothing! My experience at the Fairburn location was excellent! They went up and beyond assisting me! I will definitely use that location for future needs.

John J. 
Rating:
5.0

Customer did not leave a comment.

Raeven L. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
5.0

Service was superb. Keep doing what you're doing.

Charlotte K. 
Rating:
5.0

Keep up the great work! The customer service staff is wonderful!

Keri S. 
Rating:
3.0

I felt cheated n misquoted,

Mohammed R. 
Rating:
1.0

They over charged me more than double for a 1 day rental

Denvee L. 
Rating:
4.0

There was a very minor dent on the right front fender that was not reported to us or on our contract. I called the rental offfice and reported this before leaving town for our move. She advised she would note same.

NORMAN B. 
Rating:
1.0

Customer did not leave a comment.

Christina S. 
Rating:
5.0

Customer did not leave a comment.

Drew B. 
Rating:
5.0

Awesome staff.

Gloria R. 
Rating:
5.0

Customer did not leave a comment.

Adamu S. 
Rating:
2.0

I ordered moving equipment that was not with the truck upon pick up after my location was changed to a location 30 mins away from my desired location.

Dakota B. 
Rating:
5.0

Awesome team

Lionel H. 
Rating:
3.0

I dropped my truck at 1:17pm and Julie Gray said she would sign me out and send me my receipt my truck was due at 1:30pm she signed me out after 4:00pm and I was charged another days rental fee' please help me get my refund I have photos of when I turned my truck in. Help

cheri A. 
Rating:
5.0

Easy online rental. Convenient location, great customer service. Excellent cost with no surprises.

Brenda J H. 
Rating:
5.0

Customer service was outstanding

Dameian W. 
Rating:
5.0

Customer did not leave a comment.

Joyce W. 
Rating:
5.0

Customer did not leave a comment.

Earl G. 
Rating:
4.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

Kionna T. 
Rating:
5.0

They help a lot , they give a good service

javier B. 
Rating:
5.0

Customer did not leave a comment.

Steven A. 
Rating:
4.0

Door on truck does not stay up. It is a safety issue. We almost got hit by door several times. Thank goodness for quick reflexes.

Kimberly D. 
Rating:
5.0

Customer did not leave a comment.

Jidell S. 
Rating:
5.0

Customer did not leave a comment.

Crystian H. 
Rating:
5.0

Customer did not leave a comment.

Collette O. 
Rating:
4.0

Great experience!

Anthony A. 
Rating:
5.0

CNTINUE WITH YOUR GREAT CUSTOMER SERVICE

jeffery W. 
Rating:
5.0

Customer did not leave a comment.

Titus C. 
Rating:
5.0

Great and professional staff

Rodney W. 
Rating:
4.0

Customer did not leave a comment.

Michelle S. 
Rating:
5.0

Customer did not leave a comment.

Bryant A. 
Rating:
5.0

Customer did not leave a comment.

Barbara M. 
Rating:
5.0

Customer did not leave a comment.

Calvin W. 
Rating:
1.0

Truck was rented to me with a decomposing smell of. a body that the Mgr Heather said she was aware of prior to renting it to me, I have since made a complaint to 800 Uhaul and still have not received any response

Shartrail B. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

Na

Pamala H. 
Rating:
4.0

Customer did not leave a comment.

Jacqueline S. 
Rating:
5.0

Ms. Stacy Evans provided Great Customer Service and made my experience speedy help me to select the right truck for my job. ** The service went so well I rented again the next week** Thank you, Uhaul.

Daniel F. 
Rating:
5.0

Customer did not leave a comment.

ONIS H. 
Rating:
5.0

very good customer service

shawn H. 
Rating:
3.0

The truck was very difficult to start. The key would not turn resulting in me waiting for 5-8 minutes each time before starting truck.

Traven H. 
Rating:
5.0

Great customer service. All the employees were very professional and very friendly. Will definitely recommend this location.

Rachel F. 
Rating:
1.0

Overcharged for fuel when I picked up the truck it was nearly empty then you charged me $50 + dollars to fill up your truck on my money when the truck was empty when I got it. Plus you charged me a fee to fuel it up. This will be reported

DARRELL L. 
Rating:
5.0

My experience with Compass was great and i will use them when i need anything.

Melvin I. 
Rating:
5.0

Customer did not leave a comment.

Dequalo M. 
Rating:
1.0

This location does not answer the phone. After calling this facility for 2 days at different times of the day, the only way for me to get questions answered was to visit the facility in person. Please note during the times I visited the facility it was not busy.

Felisa W. 
Rating:
5.0

Great customer service!!!

Jennifer M. 
Rating:
4.0

Customer did not leave a comment.

Stan B. 
Rating:
3.0

Customer did not leave a comment.

D'Anna B. 
Rating:
5.0

Customer did not leave a comment.

Dennis W. 
Rating:
5.0

Customer service was AWESOME! I would use this location again.

Glenmore B. 
Rating:
5.0

Customer did not leave a comment.

Michele A. 
Rating:
5.0

Customer did not leave a comment.

Pamela D. 
Rating:
5.0

Heather and Stacy could not have been nicer. They helped us get what we needed very quickly and efficiently.

Sara C. 
Rating:
4.0

Customer did not leave a comment.

Clifford B. 
Rating:
3.0

DIdn't have the shipping blankets or dolly I had ordered, which was a big problem. The desk clerk was wonderful - not her fault.

Thomas R. 
Rating:
5.0

The office staff at this location are all very helpful, professional and a pleasure to work with!

Angela P. 
Rating:
5.0

Customer did not leave a comment.

Shirley B. 
Rating:
5.0

There isn't anything at this time that comes to mind.

Trenia N. 
Rating:
5.0

Your staff are the best

Homer K. 
Rating:
5.0

When I need to rent a vehicle from Uhaul I only use this location.

Synithia C. 
Rating:
5.0

Customer did not leave a comment.

Amos P. 
Rating:
5.0

Customer did not leave a comment.

Aisha N. 
Rating:
5.0

Nice, helpful and friendly customer service at this location. Quick transaction Thanks!

Ronette J. 
Rating:
5.0

The office staff is very professional and friendly. Vey clean and convenient storage facilities there also.

Gregory G. 
Rating:
5.0

Nothing!! Customer service was great

Songa J. 
Rating:
5.0

Customer did not leave a comment.

Bridget M. 
Rating:
5.0

Management were the best service

Homer K. 
Rating:
5.0

Customer did not leave a comment.

joanna C. 
Rating:
5.0

Agent was superb. Friendly and efficient. I would definitely recommend.

Rose G. 
Rating:
5.0

Customer did not leave a comment.

Metria R. 
Rating:
4.0

Customer did not leave a comment.

Rhonda S. 
Rating:
5.0

Customer did not leave a comment.

Dale B. 
Rating:
5.0

N/A

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Ronald R. 
Rating:
5.0

Excellent customer service!!! The location is clean, friendly, and centered on customer satisfaction! The pick-up/ return process was efficient and professional! Keep up the great work!

Evon H. 
Rating:
5.0

Great Customer Service

Walter S. 
Rating:
5.0

Customer did not leave a comment.

Shelda L. 
Rating:
4.0

Customer service was awesome!

Audrey Y. 
Rating:
5.0

The young lady that checked us in was amazing. Great customer service, very pleasant and polite.

Latoya B. 
Rating:
5.0

Customer did not leave a comment.

Derrick W. 
Rating:
5.0

With the agent that works in the location I'm rent my truck from Heather she needs to get her 10 big stars ..excellent server she gave me the info and treating me right was the high light .she check my vehicle in even though I lock the key inside the door,buy accident, she's still took care of everything who does that !!! you all are much better looking than penske right now god bless keep doing good service Alton.

Alton R. 
Rating:
5.0

Customer did not leave a comment.

J C. 
Rating:
5.0

Customer did not leave a comment.

Angela M. 
Rating:
5.0

The representative name Heather was the best. She was very personable and nice to everyone that came through the door. I really enjoyed my visit to Uhaul. If I ever have to use Uhaul again I will be using this location and hope that Heather will still be there. If she is not I hope it will be because the company realized how valuable she is and promote her. Thanks,

Janekca B. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

Customer did not leave a comment.

Booker J. 
Rating:
5.0

This particular U-Haul was amazing and very professional and also very secure all right I felt as if even when I dropped my vehicle off at their facility that it was safe and I appreciate their customer service and if I ever need a U-Haul ever again they will be the first I would consider thank you so much very appreciate it and happy customer

Deborah M. 
Rating:
5.0

Customer did not leave a comment.

Dwight S. 
Rating:
5.0

Customer did not leave a comment.

Rodney W. 
Rating:
5.0

Representative was very informative and friendly!

Lanita W. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Please consider revising the way the feedback/review is set up. It would be helpful for consumers to evaluate the products or services, the property, and the personnel. Please allow me to first commend Ms. Stacy Evans about her kind, relatable, and professional demeanor. Whether customers enter for storage units, vehicle rentals, products, or for information only, she exudes professionalism. I happened to be in store once when she was training a new employee and was impressed with her patient encouragement. It confirmed that her demeanor applies with coworkers and customers alike. The store is clean and set up well to observe pandemic protocols in a way that allows mindful, caring clients to self-govern as they safely observe. The truck rental paperwork process went smoothly and the matters that were askew were appropriately managed; so we are in no way put off by the vehicle's myriad issues: we definitely intend to make future rentals with Compass because of Ms. Evans. (Also of excellent service is Ms. Heather Ginn) who checked the rental back in. Thank you, Compass and special thanks to Ms. Evans. We'll be back!

Tamaril M. 
Rating:
5.0

Customer did not leave a comment.

Sheryl J. 
Rating:
5.0

Every thing was excellent. no delays.

Leola D. 
Rating:
5.0

Customer did not leave a comment.

Kang Yuan Nichol Q. 
No reviews have been submitted for this location.

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