I reserved a 10 ft truck. When I got to the pickup location, they weren't open. Had to call uhaul again and after a lengthy wait, I was finally given the code to the lock box for the truck key. Upon opening the lock box, retrieved a key that didn't go to the truck I was assigned. I then had to call uhaul back and tell them about the mixup. My reservation had to be redone, I was then charged for renting a 15ft truck, which was not what I needed. I was charged for a 15ft truck rental. This was they day of my move and I had no choice about the truck size and no recourse to adjust the charge. I was not happy.William C.
Customer Reviews for Compass Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Biodun O.
Customer did not leave a comment.KIMBERLY P.
Customer did not leave a comment.Tashieauna W.
They only had one size of boxes (Medium) and only about 15. I had to go to the Home Depot to get the boxes I required.Russell S.
Customer did not leave a comment.Kimvatta E.
They are very friendly I have you use this U-Haul location twice. I have used another U-Haul location and did not feel quite as comfortable as I do at the one in Fairburn on Highway 74.Lamorah S.
Absolutely nothing! My experience at the Fairburn location was excellent! They went up and beyond assisting me! I will definitely use that location for future needs.John J.
Customer did not leave a comment.Raeven L.
Customer did not leave a comment.CHRISTOPHER M.
Service was superb. Keep doing what you're doing.Charlotte K.
Keep up the great work! The customer service staff is wonderful!Keri S.
I felt cheated n misquoted,Mohammed R.
They over charged me more than double for a 1 day rentalDenvee L.
There was a very minor dent on the right front fender that was not reported to us or on our contract. I called the rental offfice and reported this before leaving town for our move. She advised she would note same.NORMAN B.
Customer did not leave a comment.Christina S.
Customer did not leave a comment.Drew B.
Awesome staff.Gloria R.
Customer did not leave a comment.Adamu S.
I ordered moving equipment that was not with the truck upon pick up after my location was changed to a location 30 mins away from my desired location.Dakota B.
Awesome teamLionel H.
I dropped my truck at 1:17pm and Julie Gray said she would sign me out and send me my receipt my truck was due at 1:30pm she signed me out after 4:00pm and I was charged another days rental fee' please help me get my refund I have photos of when I turned my truck in. Helpcheri A.
Easy online rental. Convenient location, great customer service. Excellent cost with no surprises.Brenda J H.
Customer service was outstandingDameian W.
Customer did not leave a comment.Joyce W.
Customer did not leave a comment.Earl G.
Customer did not leave a comment.David A.
Customer did not leave a comment.Kionna T.
They help a lot , they give a good servicejavier B.
Customer did not leave a comment.Steven A.
Door on truck does not stay up. It is a safety issue. We almost got hit by door several times. Thank goodness for quick reflexes.Kimberly D.
Customer did not leave a comment.Jidell S.
Customer did not leave a comment.Crystian H.
Customer did not leave a comment.Collette O.
Great experience!Anthony A.
CNTINUE WITH YOUR GREAT CUSTOMER SERVICEjeffery W.
Customer did not leave a comment.Titus C.
Great and professional staffRodney W.
Customer did not leave a comment.Michelle S.
Customer did not leave a comment.Bryant A.
Customer did not leave a comment.Barbara M.
Customer did not leave a comment.Calvin W.
Truck was rented to me with a decomposing smell of. a body that the Mgr Heather said she was aware of prior to renting it to me, I have since made a complaint to 800 Uhaul and still have not received any responseShartrail B.
Customer did not leave a comment.Steven H.
Customer did not leave a comment.Jacqueline S.
Ms. Stacy Evans provided Great Customer Service and made my experience speedy help me to select the right truck for my job. ** The service went so well I rented again the next week** Thank you, Uhaul.Daniel F.
Customer did not leave a comment.ONIS H.
very good customer serviceshawn H.
The truck was very difficult to start. The key would not turn resulting in me waiting for 5-8 minutes each time before starting truck.Traven H.
Great customer service. All the employees were very professional and very friendly. Will definitely recommend this location.Rachel F.
Overcharged for fuel when I picked up the truck it was nearly empty then you charged me $50 + dollars to fill up your truck on my money when the truck was empty when I got it. Plus you charged me a fee to fuel it up. This will be reportedDARRELL L.
My experience with Compass was great and i will use them when i need anything.Melvin I.
Customer did not leave a comment.Dequalo M.
This location does not answer the phone. After calling this facility for 2 days at different times of the day, the only way for me to get questions answered was to visit the facility in person. Please note during the times I visited the facility it was not busy.Felisa W.
Great customer service!!!Jennifer M.
Customer did not leave a comment.Stan B.
Customer did not leave a comment.D'Anna B.
Customer did not leave a comment.Dennis W.
Customer service was AWESOME! I would use this location again.Glenmore B.
Customer did not leave a comment.Michele A.
Customer did not leave a comment.Pamela D.
Heather and Stacy could not have been nicer. They helped us get what we needed very quickly and efficiently.Sara C.
Customer did not leave a comment.Clifford B.
DIdn't have the shipping blankets or dolly I had ordered, which was a big problem. The desk clerk was wonderful - not her fault.Thomas R.
The office staff at this location are all very helpful, professional and a pleasure to work with!Angela P.
Customer did not leave a comment.Shirley B.
There isn't anything at this time that comes to mind.Trenia N.
Your staff are the bestHomer K.
When I need to rent a vehicle from Uhaul I only use this location.Synithia C.
Customer did not leave a comment.Amos P.
Customer did not leave a comment.Aisha N.
Nice, helpful and friendly customer service at this location. Quick transaction Thanks!Ronette J.
The office staff is very professional and friendly. Vey clean and convenient storage facilities there also.Gregory G.
Nothing!! Customer service was greatSonga J.
Customer did not leave a comment.Bridget M.
Management were the best serviceHomer K.
Customer did not leave a comment.joanna C.
Agent was superb. Friendly and efficient. I would definitely recommend.Rose G.
Customer did not leave a comment.Metria R.
Customer did not leave a comment.Rhonda S.
Customer did not leave a comment.Dale B.
Customer did not leave a comment.Ronald R.
Excellent customer service!!! The location is clean, friendly, and centered on customer satisfaction! The pick-up/ return process was efficient and professional! Keep up the great work!Evon H.
Great Customer ServiceWalter S.
Customer did not leave a comment.Shelda L.
Customer service was awesome!Audrey Y.
The young lady that checked us in was amazing. Great customer service, very pleasant and polite.Latoya B.
Customer did not leave a comment.Derrick W.
With the agent that works in the location I'm rent my truck from Heather she needs to get her 10 big stars ..excellent server she gave me the info and treating me right was the high light .she check my vehicle in even though I lock the key inside the door,buy accident, she's still took care of everything who does that !!! you all are much better looking than penske right now god bless keep doing good service Alton.Alton R.
Customer did not leave a comment.J C.
Customer did not leave a comment.Angela M.
The representative name Heather was the best. She was very personable and nice to everyone that came through the door. I really enjoyed my visit to Uhaul. If I ever have to use Uhaul again I will be using this location and hope that Heather will still be there. If she is not I hope it will be because the company realized how valuable she is and promote her. Thanks,Janekca B.
Customer did not leave a comment.Gary C.
Customer did not leave a comment.Booker J.
This particular U-Haul was amazing and very professional and also very secure all right I felt as if even when I dropped my vehicle off at their facility that it was safe and I appreciate their customer service and if I ever need a U-Haul ever again they will be the first I would consider thank you so much very appreciate it and happy customerDeborah M.
Customer did not leave a comment.Dwight S.
Customer did not leave a comment.Rodney W.
Representative was very informative and friendly!Lanita W.