Customer Reviews for Compass Self Storage LLC
(U-Haul Neighborhood Dealer)

531 reviews

8335 Senoia Rd   Fairburn, GA 30213

(770) 719-8061

Location Hours

  • Mon-Fri: 10 am - 5:30 pm
  • Sat: 9:30 am - 4:30 pm
  • Sun: 10:30 am - 2:30 pm
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(770) 719-8061

8335 Senoia Rd
Fairburn, GA 30213

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5:30 pm
  • Sat: 9:30 am - 4:30 pm
  • Sun: 10:30 am - 2:30 pm
Special Operating Hours
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Best service I have ever had…. 5 stars

Kerry W. 
Rating:
5.0

We appreciate the time and effort the great staff took to explain everything. They presented excellent service. Thank you,

Tanya W. 
Rating:
5.0

Not a thing! The customer service was exceptional!

Ted W. 
Rating:
1.0

Customer did not leave a comment.

CURTIS G. 
Rating:
5.0

Customer did not leave a comment.

Antonio D. 
Rating:
5.0

Service was not excellent. The staff was very helpful and professional

Flenard P. 
Rating:
5.0

Great customer service. Will rent again

Keno S. 
Rating:
4.0

Customer did not leave a comment.

AUBURN H. 
Rating:
5.0

👍🏾👍🏾

Sabrina J. 
Rating:
5.0

Customer did not leave a comment.

teresa A. 
Rating:
5.0

Customer did not leave a comment.

Carla W. 
Rating:
5.0

They were absolutely the best overall

TONYA B. 
Rating:
5.0

Customer did not leave a comment.

ac T. 
Rating:
5.0

The people at this location was amazing. They made sure all my needs were meet and made sure I understood the process. Would definitely recommend.

Dominic D. 
Rating:
5.0

Lower storage rates for Seniors and long term storage.

Donald A. 
Rating:
5.0

Customer did not leave a comment.

Wanda B. 
Rating:
5.0

Keep up the good work! Customer Service was awesome!! Smoothest transaction ever!!

MICHELE T. 
Rating:
5.0

Customer did not leave a comment.

Tamika E. 
Rating:
5.0

Customer did not leave a comment.

Princess W. 
Rating:
5.0

Customer did not leave a comment.

kenneth E. 
Rating:
5.0

Customer did not leave a comment.

Ericka L. 
Rating:
5.0

Customer did not leave a comment.

Donald A. 
Rating:
5.0

I didn't have to wait or utter a word. They were expecting me and did not delay in getting me in and out the door. Thank you!!

Monica J. 
Rating:
5.0

Customer did not leave a comment.

TAMEKA F. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
2.0

I reserved a 10 ft truck. When I got to the pickup location, they weren't open. Had to call uhaul again and after a lengthy wait, I was finally given the code to the lock box for the truck key. Upon opening the lock box, retrieved a key that didn't go to the truck I was assigned. I then had to call uhaul back and tell them about the mixup. My reservation had to be redone, I was then charged for renting a 15ft truck, which was not what I needed. I was charged for a 15ft truck rental. This was they day of my move and I had no choice about the truck size and no recourse to adjust the charge. I was not happy.

William C. 
Rating:
5.0

Customer did not leave a comment.

Biodun O. 
Rating:
3.0

Customer did not leave a comment.

KIMBERLY P. 
Rating:
5.0

Customer did not leave a comment.

Tashieauna W. 
Rating:
3.0

They only had one size of boxes (Medium) and only about 15. I had to go to the Home Depot to get the boxes I required.

Russell S. 
Rating:
5.0

Customer did not leave a comment.

Kimvatta E. 
Rating:
5.0

They are very friendly I have you use this U-Haul location twice. I have used another U-Haul location and did not feel quite as comfortable as I do at the one in Fairburn on Highway 74.

Lamorah S. 
Rating:
5.0

Absolutely nothing! My experience at the Fairburn location was excellent! They went up and beyond assisting me! I will definitely use that location for future needs.

John J. 
Rating:
5.0

Customer did not leave a comment.

Raeven L. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
5.0

Service was superb. Keep doing what you're doing.

Charlotte K. 
Rating:
5.0

Keep up the great work! The customer service staff is wonderful!

Keri S. 
Rating:
3.0

I felt cheated n misquoted,

Mohammed R. 
Rating:
1.0

They over charged me more than double for a 1 day rental

Denvee L. 
Rating:
4.0

There was a very minor dent on the right front fender that was not reported to us or on our contract. I called the rental offfice and reported this before leaving town for our move. She advised she would note same.

NORMAN B. 
Rating:
1.0

Customer did not leave a comment.

Christina S. 
Rating:
5.0

Customer did not leave a comment.

Drew B. 
Rating:
5.0

Awesome staff.

Gloria R. 
Rating:
5.0

Customer did not leave a comment.

Adamu S. 
Rating:
2.0

I ordered moving equipment that was not with the truck upon pick up after my location was changed to a location 30 mins away from my desired location.

Dakota B. 
Rating:
5.0

Awesome team

Lionel H. 
Rating:
3.0

I dropped my truck at 1:17pm and Julie Gray said she would sign me out and send me my receipt my truck was due at 1:30pm she signed me out after 4:00pm and I was charged another days rental fee' please help me get my refund I have photos of when I turned my truck in. Help

cheri A. 
Rating:
5.0

Easy online rental. Convenient location, great customer service. Excellent cost with no surprises.

Brenda J H. 
Rating:
5.0

Customer service was outstanding

Dameian W. 
Rating:
5.0

Customer did not leave a comment.

Joyce W. 
Rating:
5.0

Customer did not leave a comment.

Earl G. 
Rating:
4.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

Kionna T. 
Rating:
5.0

They help a lot , they give a good service

javier B. 
Rating:
5.0

Customer did not leave a comment.

Steven A. 
Rating:
4.0

Door on truck does not stay up. It is a safety issue. We almost got hit by door several times. Thank goodness for quick reflexes.

Kimberly D. 
Rating:
5.0

Customer did not leave a comment.

Jidell S. 
Rating:
5.0

Customer did not leave a comment.

Crystian H. 
Rating:
5.0

Customer did not leave a comment.

Collette O. 
Rating:
4.0

Great experience!

Anthony A. 
Rating:
5.0

CNTINUE WITH YOUR GREAT CUSTOMER SERVICE

jeffery W. 
Rating:
5.0

Customer did not leave a comment.

Titus C. 
Rating:
5.0

Great and professional staff

Rodney W. 
Rating:
4.0

Customer did not leave a comment.

Michelle S. 
Rating:
5.0

Customer did not leave a comment.

Bryant A. 
Rating:
5.0

Customer did not leave a comment.

Barbara M. 
Rating:
5.0

Customer did not leave a comment.

Calvin W. 
Rating:
1.0

Truck was rented to me with a decomposing smell of. a body that the Mgr Heather said she was aware of prior to renting it to me, I have since made a complaint to 800 Uhaul and still have not received any response

Shartrail B. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

Na

Pamala H. 
Rating:
4.0

Customer did not leave a comment.

Jacqueline S. 
Rating:
5.0

Ms. Stacy Evans provided Great Customer Service and made my experience speedy help me to select the right truck for my job. ** The service went so well I rented again the next week** Thank you, Uhaul.

Daniel F. 
Rating:
5.0

Customer did not leave a comment.

ONIS H. 
Rating:
5.0

very good customer service

shawn H. 
Rating:
3.0

The truck was very difficult to start. The key would not turn resulting in me waiting for 5-8 minutes each time before starting truck.

Traven H. 
Rating:
5.0

Great customer service. All the employees were very professional and very friendly. Will definitely recommend this location.

Rachel F. 
Rating:
1.0

Overcharged for fuel when I picked up the truck it was nearly empty then you charged me $50 + dollars to fill up your truck on my money when the truck was empty when I got it. Plus you charged me a fee to fuel it up. This will be reported

DARRELL L. 
Rating:
5.0

My experience with Compass was great and i will use them when i need anything.

Melvin I. 
Rating:
5.0

Customer did not leave a comment.

Dequalo M. 
Rating:
1.0

This location does not answer the phone. After calling this facility for 2 days at different times of the day, the only way for me to get questions answered was to visit the facility in person. Please note during the times I visited the facility it was not busy.

Felisa W. 
Rating:
5.0

Great customer service!!!

Jennifer M. 
Rating:
4.0

Customer did not leave a comment.

Stan B. 
Rating:
3.0

Customer did not leave a comment.

D'Anna B. 
Rating:
5.0

Customer did not leave a comment.

Dennis W. 
Rating:
5.0

Customer service was AWESOME! I would use this location again.

Glenmore B. 
Rating:
5.0

Customer did not leave a comment.

Michele A. 
Rating:
5.0

Customer did not leave a comment.

Pamela D. 
Rating:
5.0

Heather and Stacy could not have been nicer. They helped us get what we needed very quickly and efficiently.

Sara C. 
Rating:
4.0

Customer did not leave a comment.

Clifford B. 
Rating:
3.0

DIdn't have the shipping blankets or dolly I had ordered, which was a big problem. The desk clerk was wonderful - not her fault.

Thomas R. 
Rating:
5.0

The office staff at this location are all very helpful, professional and a pleasure to work with!

Angela P. 
Rating:
5.0

Customer did not leave a comment.

Shirley B. 
Rating:
5.0

There isn't anything at this time that comes to mind.

Trenia N. 
Rating:
5.0

Your staff are the best

Homer K. 
Rating:
5.0

When I need to rent a vehicle from Uhaul I only use this location.

Synithia C. 
Rating:
5.0

Customer did not leave a comment.

Amos P. 
Rating:
5.0

Customer did not leave a comment.

Aisha N. 
Rating:
5.0

Nice, helpful and friendly customer service at this location. Quick transaction Thanks!

Ronette J. 
Rating:
5.0

The office staff is very professional and friendly. Vey clean and convenient storage facilities there also.

Gregory G. 
No reviews have been submitted for this location.

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