Compass Self Storage LLC
(U-Haul Neighborhood Dealer)

403 reviews

8335 Senoia Rd   Fairburn, GA 30213

(770) 719-8061

Hours

  • Mon-Fri: 10 am - 5:30 pm
  • Sat: 9:30 am - 4:30 pm
  • Sun: 10:30 am - 2:30 pm

Contact Us

(770) 719-8061

8335 Senoia Rd
Fairburn, GA 30213

Hours

  • Mon-Fri: 10 am - 5:30 pm
  • Sat: 9:30 am - 4:30 pm
  • Sun: 10:30 am - 2:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Sheryl J. 
Rating:
5.0

Every thing was excellent. no delays.

Leola D. 
Rating:
5.0

Customer did not leave a comment.

Kang Yuan Nichol Q. 
Rating:
5.0

Very friendly professional services thanks ladies.

April B. 
Rating:
5.0

Customer did not leave a comment.

Margie B. 
Rating:
5.0

The lady that helped me was freakin awesome!!!

Rodriquez W. 
Rating:
5.0

Customer did not leave a comment.

Chief D. 
Rating:
5.0

No improvement is needed. Excellent customer service.

Kenya S. 
Rating:
5.0

Excellent CUSTOMER SERVICE and attention to detail with questions/concerns.

Debra W. 
Rating:
4.0

Customer did not leave a comment.

audrey H. 
Rating:
5.0

Everything was sufficient

PATRICK B. 
Rating:
5.0

Awesome customer service i will recommend this location to my friends.

Patricia D. 
Rating:
5.0

I was so impressed with the service, the staff was so friendly and helpful. Everything was quick and easy especially with the technology used, having a record of everything sent to my email and the easy check-in portal.

Ian C. 
Rating:
5.0

I did not get the full 24 hours that I paid for. I was supposed to bring it back at 1:00pm but was asked to bring it back at 11:30am which meant we lost 1.5 hours of time that we needed the truck. The manager was nice and gave us a courtesy discount of .79 cents per mile instead of .99 cents. That was nice of her but we needed the truck for those hours we paid for.

Pamela A. 
Rating:
5.0

Customer did not leave a comment.

Karen C. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Over all the customer service was very good my only comment would be when calling the store you can't get a person on the phone I tried several times over 2days and only got the automated machine after even wait over 12 minutes. I realize people are busy but it would be really good to get a live person on the phone , not everyone does online .

Margaret H. 
Rating:
5.0

Very Friendly service providers. It was a simple and pleasant experience. Thank you, Min Leong

Min L. 
Rating:
5.0

Customer did not leave a comment.

Chris H. 
Rating:
4.0

Nothing

Joshual R. 
Rating:
5.0

Customer did not leave a comment.

Donald N. 
Rating:
5.0

I've rented a truck with this company before and had no problem with the first truck but the second one obviously needed a wheel alignment because the steering wheel was stuck in an odd position. And the passenger side door was damaged and barely opened as if it was in a car accident. Overall the customer service is AMAZING. Love the 2 ladies I spoke with in the front. Just need to keep the trucks up on service for customers safety.

Porcia B. 
Rating:
5.0

The young lady was EXCELLENT, she delivered superb customer service!

Shannon C. 
Rating:
5.0

Customer service at location helpful and friendly.

Jesus S. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey G. 
Rating:
5.0

The attendant was Fantastic and Friendly

Randall M. 
Rating:
5.0

Lady who completed my order was very nice and pleasant

Terry G. 
Rating:
4.0

Customer did not leave a comment.

DENISHA B. 
Rating:
4.0

Customer did not leave a comment.

Efrem R. 
Rating:
5.0

Customer did not leave a comment.

Natasha T. 
Rating:
5.0

Customer did not leave a comment.

Ronald I. 
Rating:
2.0

Make sure trucks are clean prior to customer pick up. Someone had been eating in truck dropped some food ants was on the food. I did tell the employee she did spray the ants she was nice. I took the truck home ants was everywhere. Tried to get another truck through customer services. The locations was too far. Customer services credit my account $30 to keep the truck to get bug spray. Had to spray truck down inside and out. Stopped at gas station ants still in the truck. My son jumped out the truck we had to spray outside and inside again. Ants crawl on both of us bit me and a few was on my son. other than that okay. Just make sure trucks are clean especially covid -19

Shanterria B. 
Rating:
5.0

Customer did not leave a comment.

MARKHENRY S. 
Rating:
5.0

Best customer service

Albert M. 
Rating:
5.0

Awesome customer service & friendly!

Ericka B. 
Rating:
5.0

Customer did not leave a comment.

Debbie N. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Nothing. My overall experience was wonderful. Heather knows her position very well, she's personable, professional, efficient, and kind.

Linda A. 
Rating:
2.0

There was no one there. Our truck was blocked in and we couldn't pick it up. The employee was very nice and helpful once she got there but we had already lost 2 hours in our move

Gary W. 
Rating:
5.0

The location was very clean, the employees were professional and polite. A great experience

Michael H. 
Rating:
3.0

Truck was not ready for my 8am. I had to wait until 9:30 for them to open. I missed my deadline time for my movers and had to pay more more.

Hollis M. 
Rating:
5.0

Customer did not leave a comment.

Jonathan E. 
Rating:
5.0

Stacy was the perfect person to have represent your company. My suggestion for improvement would be for you to make sure you hire more people like her . She was patience ,kind, and very knowledgeable about everything.

Lula G. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
4.0

Customer did not leave a comment.

Alexander L. 
Rating:
4.0

Customer did not leave a comment.

Brian K. 
Rating:
5.0

Stacy was awesome. She made the experience easier and was super sweet.

Hollie B. 
Rating:
5.0

The people that work at this location is always very friendly, helpful and nice.

Regina W. 
Rating:
5.0

Customer did not leave a comment.

Jessica S. 
Rating:
3.0

I need for compass storage to review the cameras at this location on Tues 07/07/20 start at 14:30 until both customers leave the office I believe Heather took my wallet. It was returned only because I asked to see the camera footage. I will never refer someone to this location and I will NOT give a good review until I know by a thrid party that the staff had nothing to do with taken my wallet.

Natalasha T. 
Rating:
5.0

Customer did not leave a comment.

Rodney H. 
Rating:
5.0

I reserved a certain type of vehicle and they still gave me what they wanted me to have

Traquanda M. 
Rating:
5.0

Customer did not leave a comment.

Claudia K. 
Rating:
5.0

Customer did not leave a comment.

GEORGE M. 
Rating:
5.0

Customer did not leave a comment.

Aubrey J. 
Rating:
5.0

Customer did not leave a comment.

Alina H. 
Rating:
5.0

Customer did not leave a comment.

Nelson T. 
Rating:
5.0

Customer did not leave a comment.

Grace W. 
Rating:
5.0

Customer did not leave a comment.

Elon R. 
Rating:
5.0

Customer did not leave a comment.

Linda T. 
Rating:
5.0

Customer did not leave a comment.

Peter A. 
Rating:
5.0

Customer service is always A1 at this location. Compass sure storage Fairburn GA.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Cynthia G. 
Rating:
5.0

Customer did not leave a comment.

Subrenia F. 
Rating:
5.0

Absolutely Nothing. The associate was Great. Made a stressful situation Much Better.

Amber L. 
Rating:
5.0

New to area, second time customer at that location. Received great service both times.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Valerie M. 
Rating:
4.0

Cape truck full of gas ,old the time The one I rent , I was empty ,empty,empty completely.

Jose C. 
Rating:
5.0

Customer did not leave a comment.

DeShaye R. 
Rating:
5.0

Great Customer Service

Oshane W. 
Rating:
4.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Everything was above expectations.

Wanda M. 
Rating:
4.0

Customer did not leave a comment.

Francisco T. 
Rating:
1.0

Heather was great ! But I came to pick up uhaul at 10 and systems were down and account was charge twice and then still couldn't get the uhaul because the system issues . I received my uhaul at 1 pm which is unacceptable! I also had to let them run my card over 20 times which is crazy ! I will never do business or refer to uhaul upgrade your system and have back up plan ! No stars from me

Cala C. 
Rating:
5.0

Everything was absolutely amazing.

Antonio S. 
Rating:
5.0

The agents were very personable and professional.

LaQuinta J. 
Rating:
5.0

Give Stacy a raise! She has excellent customer service skills and is always super friendly when I come in.

Gremyia W. 
Rating:
5.0

Customer did not leave a comment.

Marchketa S. 
Rating:
4.0

Customer service was awesome. My truck was filthy. There was red clay all over the floor and the steering wheel was disgusting. With this virus out here I would expect things to be cleaned after each rental.

Selena D. 
Rating:
5.0

Customer did not leave a comment.

Janice W. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

The manager was awesome she made a bad experience into a great one she really went above and beyond for me

karletta W. 
Rating:
5.0

Customer did not leave a comment.

Nadja A. 
Rating:
5.0

Customer did not leave a comment.

Pamela J. 
Rating:
5.0

Customer did not leave a comment.

Carlton B. 
Rating:
5.0

Heather is amazing and her customer service is outstanding. The service I receive at this location has restored my confidence in your company. I am a food pantry and I rent trucks on a regular basis and I can always depend on great service from this location.

Margie B. 
Rating:
5.0

The representative was nice and helpful. Excellent customer service

Roderick J. 
Rating:
5.0

Excellent customer service .we were received with a smile!!

Gideon M. 
Rating:
4.0

Customer did not leave a comment.

Keola C. 
Rating:
5.0

The staff is AMAZING! Very friendly and helpful!

Deangelo M. 
Rating:
5.0

The staff at this location were really nice and courteous and really down to earth. I'll definitely come back if I ever need to rent another truck and will refer friends and family who love isn't eh area and are moving.

Henry T. 
Rating:
5.0

Customer did not leave a comment.

Alisha R. 
Rating:
5.0

Customer did not leave a comment.

Walt R. 
Rating:
5.0

Customer did not leave a comment.

Ronald I. 
Rating:
2.0

Fix the issue or replace vehicle. Don't let your customer continue driving and just advise them, “if it overheats again, pull over for a few minutes until it cools down.” Also it was unacceptable or for the type inconvenience we experienced to only be given a refund of $30. I will definitely rethink using your company again.

Halina R. 
Rating:
5.0

Customer did not leave a comment.

Pandora O. 
Rating:
5.0

Customer did not leave a comment.

Carla W. 
Rating:
5.0

The rep was extremely nice

Lakima R. 
Rating:
5.0

They gave me great service

Howard S. 
No reviews have been submitted for this location.

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