Man Tyler has consistently been the most helpful and genuine experience no matter if it’s uhaul rental or storage rental, I appreciate his hard work and attitude.
Geoffrey A
Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The customer service was very welcoming!
Christie MYou can improve in many areas
RENALDO LCustomer Service was great and time to rent was convenient.
Tobitha HI haul needs to service this vehicle has some body damage all the way around it
Geary CAlthough the location that I picked the U-Haul up was very well-maintained the whole experience was very very poor I had to go to four different locations and then the truck that I ended up getting was still double booked the first location I went to the guy was very rude Said that it was almost 2 PM and that he was not doing any more rentals even though I had driven 100 miles to get to that rental on the whole I will never use U-Haul again not to mention y’all charged me another $36 even though I left more gas in the truck then was asked Worst experience for a first time U-Haul user
justin mThank you Tyler for your continued excellent customer service!
Rashya JTyler is always very nice and accommodating, he has excellent customer service always. I always rent the Uhaul van for my events from this location. Thank you Tyler!
Rashya JTyler was fantastic and provided excellent service.
Lamarr VThis location is always so accommodating every time. Tyler and the other staff members have excellent customer service. I always rent from them for my large events. Thank you!😊
Rashya JGreat Customer Service ever, and he even offered me water on that very hot sunny day. It didn't take long to make Reservations and he worked with the Budget I needed to spend. There's nothing like good Customer Service and timeliness.
Sharon SAfter renting and I observed a line of scratches on the passenger side which let me panic a bit. Other than that every thing was good
bright sLady was not there when it was time for me to pick up the rental causing me to be late
SHATIKA BAbsolutely awesome service.
PAMELA CThe uhaul webpage messed up and has a bug denying location to be accessed so luckily an employee from the storage place showed up and helped me get the uhaul checked out for me.
Christopher GYour app stinks. This is the third time renting and each time problems.
DERRICK MMake plain the way you are to pay for your rental. Verify with the main office or headquarters so the location cannot change your payment method, as they did mine. Verify that your reservation is the samke4 as the rental contract. Mine was changed.
Randy WToo slow. Had a pickup scheduled, had to wait nearly an hour to get things settled.
James RThe person that checked me out was very rude and had no personality at all. I booked a truck to be picked up in Midlothian and was told that one would not be available at that location and they changed the location. It was more than 5 miles away from my original pick up spot and I ened up paying extra due the milage going over.
Karen HThe gentleman that helped me check the equipment in was amazing! Professional, courteous, engaging, and knowledgeable of the area.
Neal MCompass Self Storage staff (especially Christian)) is very professional and dependable. very informative and helpful! great location and an awesome experience!. highly recommend the Cedar Hill Compass Storage location. Thanks, Carl
Carl CNothing. Perfect in every way. I would never consider using another company. Uhaul is a model for all others to strive to achieve. Excellent.
Timothy CFacility rents Uhaul’s for revenue but it’s not their specialty. They’re location is next door to a Haul store and it creates confusion for customers returning trucks.
Scott TWhile in the office the manager came in and the Rep had been in this position for 2 months and we didn't mind that he was in the learning process and maybe not as fast as the manager would have wanted him to be. The manager came in talking rude and very disrespectful and loud to the Rep which made him nervous and more slower. My husband told the rep to keep his head up and concentrate. The manager acted childish and very unprofessional and should be ashamed.
Waymon AChad needs to practice being a little more compassionate. I had a funeral to attend and was running late and he was worried about me keeping my reservations.
Susan GGreat service: cordial, professional, and clear about the terms.
SANDRA GNo improvements from my standpoint. Friendly clean facility. Professional. Helpful.
Twyla PExcellent service and easy to deal with
Christopher LGreat customer service
CATHERINE BNo improvements the gentlemen were extremely polite and friends and I got a great price...
Senaida VNot a thing. These folks are top-notch!
JAMES DVery helpful people, friendly... professional... I very much appreciate everything, especially letting me pick up right as you were closing Friday. You saved my butt! Thanks again.
JAMES DWorker tried to charge me for scratch that has already been noted.
Rodney Bcheck out time was too long, attendant lack rental truck/trlr experience. attendants did not know how to hook auto transport to truck so they sent me next door to U HAUL. enroute to my destination, i had to add engine oil & transmission fluid.
ETHEL SThe manager was very helpful and very understanding of my moving needs. She was such a blessing to me and my family. I was so impressed with her.
LISA VNothing at all. Customer service was outstanding. Truck was ready and waiting when I arrived. Thanks for great service.
Allen SWe get there on time to pick up truck. The truck they have isn't the one that was issued from u haul. The woman at the desk proceeds to tell me that she had us coming @ 10:30 not 11. I said I don't think so I proceeded to show her our reservation in my email she told me not to be ugly. I had to call u haul to get the proper truck released. Then the charges we authorized on our card for 125 and then she authorized another payment of 38.11 for what we have no clue. We bring the truck back that night when we are finished we get our final statement amount for the rental truck of 105.00. The two prior charges of 125 & 38.11 were supposed to be dropped from authorization and the 105 charged to my card. Compass Storage submits all three charges 125.00 38.11 and 105.00 to my bank and it's withdrawn from my account for 1 in town rental of 39.99 with a total of 42 miles used and 10 hours of use. The charges were 269.00. This company and u haul clearly have no idea what they are doing.
JOSEPH S