Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Staff was amazingly helpful through the entire length of my rental. Definitely going back.

Rating:

5.0

Man Tyler has consistently been the most helpful and genuine experience no matter if it’s uhaul rental or storage rental, I appreciate his hard work and attitude.

Rating:

5.0

The customer service was very welcoming!

Rating:

1.0

You can improve in many areas

Rating:

5.0

Customer Service was great and time to rent was convenient.

Rating:

4.0

I haul needs to service this vehicle has some body damage all the way around it

Rating:

3.0

Although the location that I picked the U-Haul up was very well-maintained the whole experience was very very poor I had to go to four different locations and then the truck that I ended up getting was still double booked the first location I went to the guy was very rude Said that it was almost 2 PM and that he was not doing any more rentals even though I had driven 100 miles to get to that rental on the whole I will never use U-Haul again not to mention y’all charged me another $36 even though I left more gas in the truck then was asked Worst experience for a first time U-Haul user

Rating:

5.0

Thank you Tyler for your continued excellent customer service!

Rating:

5.0

Tyler is always very nice and accommodating, he has excellent customer service always. I always rent the Uhaul van for my events from this location. Thank you Tyler!

Rating:

5.0

Tyler was fantastic and provided excellent service.

Rating:

5.0

This location is always so accommodating every time. Tyler and the other staff members have excellent customer service. I always rent from them for my large events. Thank you!😊

Rating:

5.0

Great Customer Service ever, and he even offered me water on that very hot sunny day. It didn't take long to make Reservations and he worked with the Budget I needed to spend. There's nothing like good Customer Service and timeliness.

Rating:

5.0

After renting and I observed a line of scratches on the passenger side which let me panic a bit. Other than that every thing was good

Rating:

2.0

Lady was not there when it was time for me to pick up the rental causing me to be late

Rating:

5.0

Absolutely awesome service.

Rating:

5.0

The uhaul webpage messed up and has a bug denying location to be accessed so luckily an employee from the storage place showed up and helped me get the uhaul checked out for me.

Rating:

5.0

Your app stinks. This is the third time renting and each time problems.

Rating:

1.0

Make plain the way you are to pay for your rental. Verify with the main office or headquarters so the location cannot change your payment method, as they did mine. Verify that your reservation is the samke4 as the rental contract. Mine was changed.

Rating:

3.0

Too slow. Had a pickup scheduled, had to wait nearly an hour to get things settled.

Rating:

1.0

The person that checked me out was very rude and had no personality at all. I booked a truck to be picked up in Midlothian and was told that one would not be available at that location and they changed the location. It was more than 5 miles away from my original pick up spot and I ened up paying extra due the milage going over.

Rating:

5.0

The gentleman that helped me check the equipment in was amazing! Professional, courteous, engaging, and knowledgeable of the area.

Rating:

5.0

Compass Self Storage staff (especially Christian)) is very professional and dependable. very informative and helpful! great location and an awesome experience!. highly recommend the Cedar Hill Compass Storage location. Thanks, Carl

Rating:

5.0

Nothing. Perfect in every way. I would never consider using another company. Uhaul is a model for all others to strive to achieve. Excellent.

Rating:

2.0

Facility rents Uhaul’s for revenue but it’s not their specialty. They’re location is next door to a Haul store and it creates confusion for customers returning trucks.

Rating:

5.0

While in the office the manager came in and the Rep had been in this position for 2 months and we didn't mind that he was in the learning process and maybe not as fast as the manager would have wanted him to be. The manager came in talking rude and very disrespectful and loud to the Rep which made him nervous and more slower. My husband told the rep to keep his head up and concentrate. The manager acted childish and very unprofessional and should be ashamed.

Rating:

1.0

Chad needs to practice being a little more compassionate. I had a funeral to attend and was running late and he was worried about me keeping my reservations.

Rating:

5.0

Great service: cordial, professional, and clear about the terms.

Rating:

5.0

No improvements from my standpoint. Friendly clean facility. Professional. Helpful.

Rating:

5.0

Excellent service and easy to deal with

Rating:

5.0

Great customer service

Rating:

5.0

No improvements the gentlemen were extremely polite and friends and I got a great price...

Rating:

5.0

Not a thing. These folks are top-notch!

Rating:

5.0

Very helpful people, friendly... professional... I very much appreciate everything, especially letting me pick up right as you were closing Friday. You saved my butt! Thanks again.

Rating:

1.0

Worker tried to charge me for scratch that has already been noted.

Rating:

2.0

check out time was too long, attendant lack rental truck/trlr experience. attendants did not know how to hook auto transport to truck so they sent me next door to U HAUL. enroute to my destination, i had to add engine oil & transmission fluid.

Rating:

5.0

The manager was very helpful and very understanding of my moving needs. She was such a blessing to me and my family. I was so impressed with her.

Rating:

5.0

Nothing at all. Customer service was outstanding. Truck was ready and waiting when I arrived. Thanks for great service.