Customer Reviews for Compass Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Compass Self Storage

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Chanel K.
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Uhaul truck was horrible to drive needs to be fixed worse experience ever driving a uhaul truck

Franz M.
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N/a

Anthonyeugene S.
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Customer did not leave a comment.

WILLIAM BRIAN B.
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The only bright spot in this entire move was Drew, the manager at Compass. We had booked our reservation at another location but Uhaul moved our pickup to Compass. Uhaul needs to stop allowing customers to return their rentals late. This messes up the reservations for everyone scheduled after the late customer. That is what happened to us. We were supposed to get our truck on Saturday morning, August 30. This would have given us plenty of time to complete our move before we needed to be out of our apartment. Due to the previous renter being allowed to be late, our reservation was moved to Sunday morning. However, when we arrived, there was no truck. Drew moved heaven and earth trying to find us a truck from another location with no luck. Then he started working on getting the previous renter to return the truck. He really went above and beyond for us. Finally, we got our truck at 2:30 Sunday afternoon. So, due to UHaul's policy of allowing renters to extend their rentals without thought to other customers who are waiting, a move that should have started Saturday, August 29 at 10 AM allowing us plenty of time to complete our move did not start until Sunday at 2:30 PM. We were then forced to rush and could not complete our move until 2:00 AM. Customers should not be allowed to extend their rentals when other customers are waiting.

Angela C.
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I was missing valuable equipment that made me have to keep the truck longer than expected

Derek T.
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There was nobody there when I picked up the truck, I had to call and was delayed 15-30 minutes just to pick up the truck! Also I was overcharged when I got my reciept in my email! I usually have great experiences with Uhaul but this one was one to forget!

Ayman A.
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Easier drop of and less steps online process, I drive 6.8 mile filled the vehicles with 3.5 gallons of gas!

Angela E.
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I will like to say that Andrew was great. He help with everything I needed and even home put stuff my truck, Hes the best on East 14 mile

Danmar D.
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The location and staff are not the issue here. But i'll never use the Mobile App again. Your system keeps crashing and i have to refresh and restart from the beginning multiple times. I've wasted almost 20 mins just to pick up the U-Haul truck. Wasted another 20 mins returning it. I only had about 6 hrs to complete my schedule. When i did the reservation, they already asked for all information including my drivers license. Upon confirming the pick up, it asked for a picture of my front license and back license, i mean thats redundant. If you wanted a copy of the drivers license then ask for it from the beginning. Then it asked for 2 alternate contacts and confirmed if they're with me, what for?? You had to call them as well. That wasn't specified from the initial reservation. Thats a waste of time trying to call people just to ask if they're with me. I dont understand the whole purpose of that. Finally got the code, then you've asked to take a picture of the odometer and your own system keeps crashing and i cant proceed forward. Then returning the vehicle was even worse. I cant imagine how many pictures you've asked. You asked for a picture of the odometer, the fuel. Then 2 photos of the truck being clean, but again your system keeps crashing and i have to restart over and over and over again, what a waste of time. Before i made the reservation, I could've asked for the picture of the truck as well and made sure it was clean. Then you've asked for picture of the truck being parked in the same location, but then you've already asked to allow to share my location to you. So whats the picture for if you already know where im located at? Im not stealing your U Haul truck and im not doing it any damage. All these pictures and questions are redundant, some unnecessary and a waste of my time. This is the first time I'll say that i wished I would've just utilized the people up front instead of using your mobile service. Very frustrated and will not recommend to anyone.

diana P.
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Customer did not leave a comment.

kamella A.
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Customer did not leave a comment.

Maryellen D.
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They didn't have the dolly I ordered online and they said they would take off the extra $10 they charged me but they did NOT. They said I didn't put enough gas in the truck but I put in MORE than what I started with and I took pictures of everything including the gas gauge to prove it in case this sort of thing happened. This isn't my first rodeo. UHaul continues to try to rip people off and I can't understand why. I have used UHaul in the past and always had some sort of problem either with pick up or materials. I have pictures so if the extra gas charge is not taken off along with the dolly charge for the dolly they didn't have then I have pictures to prove my truth and I will pursue action.

Shannon A.
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Customer did not leave a comment.

Malcolm T.
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Uhaul app does not work, took way too long to complete the pick up, lock on the back was jammed. Uhaul is now my last choice for renting a truck.

Brian H.
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Truck engine appears about to die

Danny S.
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Rented U-Haul for 2 days for Saturday and Sunday, but they actually only gave me 27 hours, cause they close early on Sunday and then wanted to charge extra $20 for convenience fee to drop off after they closed on Sunday.. but still charged me for the two days anyways.... Rip off!! Don't rent for more then day...

Brad G.
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The only real complaint is the brakes wobbled when I pushed on the brakes. It was pretty bad. I have been working on cars for years and the problem is not the brakes or the caliber, It is the rotors. They need to be replaced or resurfaced. https://www.counterman.com/brake-rotors-when-to-resurface-and-when-to-replace/. Thank you

Gary S.
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Customer did not leave a comment.

Richard A B.
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Customer did not leave a comment.

milad K.
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Customer did not leave a comment.

Samanthadanielle H.
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Customer did not leave a comment.

Timothy K.
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Waited 20 minutes for the worker to come back from lunch then rented a truck did not tell me that it had to be dropped back at same location so I dropped it somewhere closer to my house and was charged an extra 135$ horrible location/service would never recommend anyone to go there!

Louai K.
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Everything was smooth,great customer service.

Phil D.
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Steering on truck was atrocious, very sloppy and needed constant correction to keep driving straight. Have never had this issue with Uhaul before.

Colin S.
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Customer service at Compass was amazing.

lloyd E.
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Nothing. This was the best U-Haul experience I have ever had. Staff was extremely cordial and professional. Will now use this location for any U-Haul assistance I need. Equipment was ready, paperwork ready on pick-up and return. Great job!

Flamur X.
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Customer did not leave a comment.

Jill Y.
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Customer did not leave a comment.

Blake S.
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Customer did not leave a comment.

Saed A.
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Customer did not leave a comment.

Scott D.
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Customer did not leave a comment.

Reynauldo P.
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We really appriciate the guy,i forgot his name his very..im very thankful that day!

Flamur X.
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Customer did not leave a comment.

Amanda D.
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Customer did not leave a comment.

David W.
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Customer did not leave a comment.

James N.
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Everything from the website to the location was very smooth and painless. Thanks

ALAA H.
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Customer did not leave a comment.

Carianna Y.
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Customer did not leave a comment.

ALAA H.
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Customer did not leave a comment.

Sana I.
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It was a pleasure dealing with the Compass Storage staff in warren, MI. I was a manager for over 10 years and I always appreciate good customer service and the service I received today was exceptional. Thank you and I will recommend this location to everyone I know.

laura H.
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I asked if there was a ramp she said she didn't know but that it should have one. It did not The parking lot was a mess. Not maintained

Leta C.
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No signage for uhaul visible from road, hard to find location.

Colleen F.
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Customer did not leave a comment.

jolie W.
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The sign is poorly lit to pull into at night. Made it extremely difficult to find, even with google maps.We dropped off after the office was closed.

DANIEL K.
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Customer did not leave a comment.

Austin K.
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Customer did not leave a comment.

Darlene O.
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Worst customer service! Didn't provide the proper equipment and I had to go back!! Horrible direction and assistance with mobile pick-up! Will NEVER use this location again!!

Dawn S.
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Customer did not leave a comment.

Andrew C.
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Customer did not leave a comment.

MOSTAFA T.
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Customer did not leave a comment.

Robert S.
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Customer did not leave a comment.

Jeff W.
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Very friendly manager. Very professional. Great experience.

Thomas R.
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Google directions send you into neighborhood behind. Had to call for directions

leann R.
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Customer did not leave a comment.

John S.
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The online check in was great. Very easy to use.

Richard M.
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Customer did not leave a comment.

Christopher P.
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Great staff that works there!!! -Chris & Samitha

Ryan M.
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Our truck was beat... They put a dolly and a giant bag of blankets secured and immovable which forced us to make two trips because it blocked the door way. If you cut the seal to move the gear they charge you more?! Isn't it illegal to charge taxes on services in USA? They charged us $4.55 on a "rental tax". Overall $20 more than my online quote. Interesting and disappointing...

nasim A.
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Customer did not leave a comment.

Steve O.
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The website and the app need work. I am thankful that my 24/7 reservation was close to this locations normal opening time and the gentleman could help me, otherwise the website was not going to work well enough for me to use the 24/7 uhaul route. This was my very first time renting a truck, and next time I do, I would make sure to rent it during normal business hours due to that fact. It caused much more stress than was already needed in a day of moving. Great customer service Compass Storage in Warren, MI though!

Naiel Y.
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Customer did not leave a comment.

Jennifer P.
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Customer did not leave a comment.

Alexander T.
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Customer did not leave a comment.

Bramwell P.
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Customer did not leave a comment.

Arthur R.
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Customer did not leave a comment.

William W.
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Customer did not leave a comment.

ROSE W.
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I just wanted to say that Rhonda was great, she was cheerful and friendly, the perfect professional for that position!

Andrew V.
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Customer did not leave a comment.

SALWAN M.
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Customer did not leave a comment.

Carl B.
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Customer did not leave a comment.

Elizabeth B.
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Customer did not leave a comment.

Natalie M.
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Customer did not leave a comment.

Joseph K.
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There was no windshield washer fluid. Also, damage to the rear bumper area made engagement and disengagement of the loading ramp extremely difficult. Required significant effort by two men.

ALI H.
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Didn't have a 10-foot and wouldn't upgrade to a 15-foot for the same price.

Desmond G.
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Customer did not leave a comment.

Tanya K.
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great friendly service person at the front desk!

michael T.
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Customer did not leave a comment.

Judith W.
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Customer did not leave a comment.

Scott C.
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No complaints about my service at the Warren location, the price of the rental or the truck itself.

Shaw N.
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Customer did not leave a comment.

Moinuddin M.
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Customer did not leave a comment.

Guangjing Z.
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Customer did not leave a comment.

ARNOLD D.
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The back door won't close and the employee won't even check to see what's the problem. Cause me too much delay. They only have one truck and They transfer me to other locations. Then iniatially charge me for environmental fee and when I ask the employee to explain to me that fee and she doesn't really know what to say.

Jennifer P.
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Customer did not leave a comment.

LAITH S.
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None

Detri T.
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Customer did not leave a comment.

Andrew B.
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Customer did not leave a comment.

Deidre G.
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Customer did not leave a comment.

Gheorghe B.
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Customer did not leave a comment.

Marsha S.
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Customer did not leave a comment.

Grant A.
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You did not let us drop off at nearest location. I took to nearest before call, and was rejected. They sent me down the road (after they u haul called) and was rejected. I called u haul and they sent me to a location where I was rejected. Called back to u haul where I was sent to a u haul hub where they took the truck. When I picked up the truck I told them I had two locations of where I wanted to drop off the truck and they never told me of the game that was played by u haul to have Customers drop off trucks to small u haul franchises. Very dispointed Customer.

Chanel S.
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Everything was great

vincent L.
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My GPS on I phone gave me bad directions. Customer service got through it thank you.

Holly R.
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I came in to rent a storage unit and u-haul, and Ronda was very courteous and informative about the facility and prices and access, etc. She was very energetic, too. When I came back, Mike was very helpful, friendly and quick to respond to my questions. I appreciated the welcome, and felt comfortable storing my stuff there. Usually people take the time to complain, and I wanted to take the time to say what a good experience I have using your facility. This is not a made up comment, and I think others will agree when they use this company to store their things!

Donna B.
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Fantastic customer service here. Thanks!

lahonna B.
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Couldn't have imagined a more pleasant experience. The employee even waited almost 25 mins.over closing for me to make it back and collect my deposit. Thank u mike.!

Neva C.
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Customer did not leave a comment.

MICHAEL W.
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It is a minor point, and thankfully the move was local, but if we were using the truck long-distance the smell from previous drivers/smokers would have made it very unpleasant.

charles C.
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The problem I have is I could have returned this to a closer location. I realize I got 10 dollars off but it was kind of weird as I passed a few U haul locations. Pay those locations to move around your equipment.

CHRIS S.
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Customer service was fantastic.

No reviews have been submitted for this location.

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