Customer Reviews for Compass Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Compass Self Storage

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Mackenzie S.
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Great experience. Both Tom & Laurie were awesome.

Collin G.
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This location was not an issue but this was not the location that I signed up for when I originally submitted a reservation. This location was 20 miles away from where I needed to be and the scheduling person on the phone on 11/29/2020 around 2 pm was EXTREMELY rude. When I asked about the uhaul guarantee because my reservation was not where it should be and I would have to pay for an extra 20 miles of service for the truck she transferred me to a very kind customer service person who transferred me back to her, when she was finally able to help me I had a few more questions but she hung up on me. Her attitude was nasty from the moment she answered her phone. 10/10 I will not work with uhaul again if this is how things go every time.

Jordan N.
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The seats in a truck was dirty

Larita B.
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Customer did not leave a comment.

Adrian H.
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Everything was professional, smooth without any issues! Awesom, friendly receptionist! Don't fix what isn't broken!!

GILLIAN L.
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Nothing, I had excellent customer service. Thank you

Jennifer C.
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The back of the truck was infested with roaches

Michael B.
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The Uhaul pricing of 19.99 per day is deceptive. Even on a local rental with an added $14 for insurance the final pricing is 350% the advertised price. Uhaul has quite the monopoly! Some how 19.99 magically becomes almost $70!!!! Quite the profit margin you've got there.

Ronnie B.
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Excellent & Friendly Service!

Michael D.
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Lori was amazing!! She went above and beyond and truly embodies the traits and character of a "Rock Star" employee.

L J T.
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None

Jonah D.
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Customer did not leave a comment.

DOROTHY W.
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Nothing, continue to provide to others what was provided to me. Excellent customer service!!!

DAVID H.
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Customer did not leave a comment.

Hiram J.
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Dominic W.
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James B.
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Excellent experience. They remembered me from a previous rental and asked about my mother now living in a senior living facility. I really appreciate the personal attention.

David H.
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Customer did not leave a comment.

Christopher S.
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Very satisfied with the service during pick-up and drop-off of the equipment, very professional!

prakash P.
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Customer did not leave a comment.

Joshua S.
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She was very kind and helpful.

Jennie H.
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Customer did not leave a comment.

Fred B.
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The staff was polite, knowledgeable and very helpful in getting my reservation checked in and out the door, quick and easy. After hours key drop off was very helpful as well!!!

Wes G.
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Customer did not leave a comment.

Steven T.
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This location did not have a zack to raise the trailer off the hitch, the business was very helpful in coming up with alternative solution. Uhaul should provide the right equipment to it locations to ensure no one gets hurt having to lift the trailer off the hitch.

BETH-ANNE L.
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Customer did not leave a comment.

Kimani K.
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Paul L.
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eder M.
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The lady at the front door was so RUDE to me. I just got a question fro her and she just turned me down. No good customer service.

WALTER C.
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Keep renting me a truck when I need it. Thanks Walter Clark

Cashara W.
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I had reservations at one location and was sent to 3 different locations before I got a truck. Once I checked out we never did a walk around but noticed the gas was very different I went back in and was told the forgot the gas was different and he couldn't change it. Not to mention my price was changed for the truck 3 different times. I called customer care and was on hold for over 30 minutes. And nothing was corrected

CAREY M.
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Customer did not leave a comment.

Barry M.
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Customer did not leave a comment.

Don R.
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Antonio D.
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The mobile pickup process my truck was not ready at the time I originally requested and it took me and hour to pick up the truck. The experience was horrible overall

Pamela Y.
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Customer did not leave a comment.

Candy H.
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Was unable to get truck I reserved and had to down size.

RICO S.
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Customer did not leave a comment.

David H.
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Exceptional service from staff. Very satisfied and would definitely recommend

Humberto R.
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Customer did not leave a comment.

Robert L.
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Luis R.
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Nathaniel M.
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Insure that part of the checkout when renting includes the padlock that is connected to the truck to secure the cargo door. I luckily didn't use the lock as my move was literally down the street. The phone call the next morning insinuating that I had somehow lost a key I know for a FACT never existed was rude and insulting. Be mindful of your customers. I'm a honest person and pride myself on that. Also, utility dolly, furniture dolly. same things. stick with one title to avoid confusion.

Evans E.
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Customer did not leave a comment.

Mike B.
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Customer did not leave a comment.

SHAY T.
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Customer did not leave a comment.

Lynne G.
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Kelvin J.
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Nothing everyone was nice and friendly

Damar K.
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Tom was extremely helpful

Paul S.
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Customer did not leave a comment.

Allan K.
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Customer did not leave a comment.

FRANTZ D.
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Customer did not leave a comment.

BRENDA R.
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Customer did not leave a comment.

Gary V.
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Customer did not leave a comment.

Joseph S.
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Maybe let me know a text was coming to do a walk-through with. Or walk the truck with me.

Delmar M.
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Customer did not leave a comment.

Susan J.
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Customer did not leave a comment.

Julio F.
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lucretia C.
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Compass Self Storage was an amazing place to rent from. The gentlemen there were very nice and sweet. I will rent from them again.

Luke F.
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Customer did not leave a comment.

Roman S.
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CLARENCE H.
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Customer did not leave a comment.

keith M.
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The team at this location were very up front, the team took their time to explain the rental process in depth. I would recommend this location too friends and family. *****

Catherine T.
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Tom and Terry were courteous and helpful. I had a very good experience renting from this location.

David J.
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The staff at compass is absolutely wonderful And the professionalism is bar none

Hector G.
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Customer did not leave a comment.

Jeffrey B.
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These folks are very helpful, excellent service very friendly, highly recommend them to all my friends I am disappointed In UHauls policy of charging me additional funds to drop it off at a location way out of my way. But I would highly recommend Compass to everyone

HOWARD T.
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Customer did not leave a comment.

Matchelle B.
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Customer did not leave a comment.

Victorino A.
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angel M.
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krisie S.
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Customer did not leave a comment.

Julius H.
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I was over charged for the service. Ended up paying double what I was quoted. I also was charged for a dolly that I didn't have.

Andre M.
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Customer did not leave a comment.

Leland W.
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Customer did not leave a comment.

Jeffrey B.
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Customer did not leave a comment.

Hugh M.
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Very friendly and helpful. Very pleased.

Edward B.
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Quick and friendly. Have used before and will again.

Michele H.
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Customer did not leave a comment.

Mona H.
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Customer did not leave a comment.

Nereida O.
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Customer did not leave a comment.

Russell C.
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Did not have the truck I reserved. This was not the location I requested and not convenient to my house. Why did you send me across town to a location that did not have the truck I wanted anyway?

Sandra C.
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Customer did not leave a comment.

mario L.
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Customer did not leave a comment.

Sandra C.
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Customer did not leave a comment.

mario L.
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Nice guys they help me out with my truck rental every week

Robert B.
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Tom made sure the equipment I needed for my long journey was available on the requested date and time. I am greatly thankful to Tom/Compass Self Storage Office. Thank you!!!

Robert M.
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Buy newer trucks, please.

Michael P.
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The front headlight didn't work. Wiper blades poor condition, the doors rattle. awful truck

Paul M.
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Only complaint would be the jack probably be a new jack for the auto transport trailer. Terry was awesome, happy with visit.

Kircis H.
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Customer did not leave a comment.

Eric J.
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Customer did not leave a comment.

Marcus B.
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check the customer in properly when returning the equipment. This has been the worst experience.

Paul V.
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When I picked up I was told I could drop the truck at any u haul dealer. However, when I went to drop the truck at a location, I was told by an employee there that she didn't take one way drop offs. Luckily she was there and wasn't closed because I would have dropped the keys in the box. No telling what u haul would have charged me, extra day maybe? I think the dealers need to make sure where they tell you to drop will take the truck

Bill B.
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Customer did not leave a comment.

Gilbert S.
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First we put our reservation in over a week to when we needed it, got there and no trailer. Waited for 2 hours for the trailer to come back from pervious person who rented it. It was full of glass, nails, oil and cigarette butts. I was very disappointed.

Ivy S.
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Nothing, because everything was exceptional. Thank you Tom and Terry.

Ivy S.
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Nothing, because everything was exceptional. Thank you Tom and Terry.

almetta T.
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Customer did not leave a comment.

Kesha L.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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