Customer Reviews for Compass Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Compass Self Storage

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rachel N. on

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When I went to return my vehicle on Friday, my return time that I had set up the day prior was for 230, I arrived at 210 pm and found a closed sign up stating that the employee would return by 240 pm. I attempted to use the uhaul application but was unsuccessful so I contacted the customer service and was on the phone for about 10 minutes and they treated me poorly attemting to walk me through the app that wouldn't work and stating I returned the vehicle at 9 am after going back and forth discussing that I didn't return the vehicle at that time they finally agreed that I could leave the keys in the dropbox. I couldnt use the uhaul app since the vehicle was already "returned". I was over charged by over 350 dollars for my rental because the uhaul person checked in another rental as my rental, I was contacted within the hour of returning my uhaul and informed of the over charge. It took 3 days for the reimbursement and I was finally reimbursed as of yesterday, thankfully I had the money in my account. A very stressful way to end an already stressful moving experience.

domanik E. on

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Customer did not leave a comment.

Stephen M. on

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uHaul should be ashamed to contract Compass Self Storage to rent out uHaul equipment. The person inside was very rude. When I informed him I was there to pickup my scheduled uHaul, he said I had to do everything on my phone and that he cannot help me. He specifically said “I am going to just sit here and watch you fail” After completing the online process was not working, it was stuck on “Awaiting Approval” which I’m pretty sure HE HAD TO APPROVE, he said I had to wait, and sometimes it takes as long as 45 minutes. After standing there awhile, he decided to help check out the truck for me by going on his computer. He was so unwilling to help me and rude the entire time, I’ve never felt so frustrated in my life. I’ve went to other uHaul locations and it was a breeze renting a truck.

michael U. on

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Cortney G. on

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Cheryl Lemons made everything so easy!

Joe D. on

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Jennifer W. on

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stacy P. on

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William S. on

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Uhaul My experience was unpleasant do to the carelessness of the U-hual traffic and or booking department. i had ordered a 17' for Saturday 17th 2019 and when i arrived at the pick up location, 32968 Groesbeck Hwy, Fraser, MI 48026, the truck was not present. I was very please by the staff of compass as they were able to get me a replacement truck. Unfortunately due in no part to compass we received the new truck 1 hour after my scheduled pick up time. The staff at compass put in a request with Uhaul for my 50 dollar guarantee. I have yet to receive any response from u haul regarding this matter. Please respond. William Stonehouse U-Haul Contract 27223550

Jordan H. on

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LISA B. on

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The owners could not have been more kind and helpful as we planned our move to close down my parents cottage up north!! Using the App was so simple to check out!!!

Maureen M. on

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Easy to work with, truck was great. No issues!

Cynda A. on

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Everything was professionally done.

Darlene B. on

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Truck was available on the spur of the moment and Ric Lemon was FANTASTIC!!!

Nicholas E. on

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Everything went as planed. Thank's

Eric G. on

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Very Clean location. Great customer service. The truck was clean. Easy pick up and drop off! Thank you Compass Self Storage!

Rene T. on

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There was no problem with the location, however, I had to use the uhaul app since my pick up time was before the building opened. It took about 25 mins for them to call an additional contact to verify information, it was a slow process which cut into my moving time.

Kelsie H. on

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Very brash and rushed customer.

Sebastian K. on

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Elona B. on

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Lenise W. on

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MICHAEL F. on

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I feel that 99 cent a mile was too expensive for a 10ft box will not recommend this U-Haul place to anybody else too much money

Derek L. on

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The next time that I call and set a fucking appointment and the 24 hr service and digital information of how the process works in picking up the truck isn’t explained to me properly, I expect that person to be fired. That was bullshit. I have no issue with taking pictures and doing things on my iphone, but you had better goddamn well let me know while I’m setting the appointment. Also, don’t set an appointment for when the fucking location is going to be closed and not inform the customer. I was confused for about 10 minutes and then the additional delay completely elongated this move into a much fucking longer project than it needed to be. All I can say is get your head out of your asses, you dumb motherfuckers.

Donna B. on

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Greg L. on

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Douglas P. on

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Thanks for being opened on Sunday !

Jennifer S. on

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UHAUL truck was clean, but it was raining during our move( of course) and we used the windshield wipers. They were so bad that we found we could "see" better without them!! Otherwise cool!!

Bradley M. on

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Better signage

David M. on

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Good experience. Staff was friendly and informative. Would definitely rent again from this location.

Kimberly B. on

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The person at Compass was less than friendly.

Vacera M. on

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Melissa G. on

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The woman who helped me was incredible. She was so kind and helpful!

Edward G. on

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