Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)

328 reviews

32968 Groesbeck Hwy   Fraser, MI 48026

(586) 777-5625

Location Hours

  • Mon-Sat: 9:30 am - 5 pm
  • Sun: 10 am - 3 pm

Services at this Location:

Contact Us

(586) 777-5625

32968 Groesbeck Hwy
Fraser, MI 48026

Services at this Location:

Location Hours

  • Mon-Sat: 9:30 am - 5 pm
  • Sun: 10 am - 3 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Crystal Z. 
Rating:
3.0

The self check in didn't work since both key boxes were occupied. I had to wit until the self storage place opened their doors. despite my efforts to get the key from the staff person, it took another 25 minutes for them to know the key was at the service desk. The 10 blankets were not in the truck, but the money was refunded. additionally my reservation wasnt honored at my preferred location or truck size, I had to drive further and pay rate per mile.

Rachel W. 
Rating:
1.0

This location was fine it received poor only because my original location was a disaster which part of was waiting on hold for 1 HOUR to speak with a customer service rep (Brittany who was fantastic). The ordeal set my moving schedule off by 2+ hours.

Barry H. 
Rating:
1.0

Over charged. By double

Thomas C. 
Rating:
1.0

the staff was very rude and not willing to help. have staff willing to help, Let customers know that renting a U-haul is done on an online portal.

Linda B. 
Rating:
5.0

Customer did not leave a comment.

Pamela L. 
Rating:
1.0

communicate more need to help your customers . the online app don't work need to be able to go in store to rent a u-haul the process to long just to rent. it's terrible plus you stay on phone longer then 30 mins just to talk to someone

Kenyakiwana P. 
Rating:
2.0

The gentleman that was working that day was far less than helpful and was rather rude. I had trouble with getting my key and he just point to a note taped to the window and said go there, in a rather annoyed tone. Then I went to the website and couldn't get it done. After waiting on hold for over a half hour. I finally t Was able to talk to customer service, and they got me taken care of. I will never deal with Compass again, and I doubt I will rent from Uhaul again.

Paul M. 
Rating:
3.0

My story is simple: I rented a 10' truck on a Friday afternoon at 1:30 pm and returned it 2 hours later. When I got there, the lady at the desk told me to go and make the reservation online (!?). So, I went outside, sitting in my car for the next 15 minutes to figure out how to do it from an Iphone. Couldn't complete the process and went back inside where, finally, the lady did it herself. Could not have been more simpler to do it from the beginning? Anyway, when I returned the truck, the people inside just locked the door and went into the storage unit 2 minutes earlier. I waited 15 minutes and because I could not wait any longer, I put the key into the yellow box, I tried to do the return from my Iphone but it failed and I went home. I mentioned that the return was at 3:30 pm and the store hours are till 6:00pm. Next day, surprise! I got the final invoice in my inbox and I was charged a $20 convenience fee for returning the equipment "after hours"! (when it was during operation hours). What a lie! I went in person again to the store and spoke to the lady and she told me that indeed, she witnessed that I returned the truck during normal hours, but this is the U-haul policy! And she waited till next day to do the inspection so they can charge me the fee! Since than I spoke with 2 customer representatives who continued with the lies: one told me that she will send a waiver (which she didn't), the other tried to convince me that the store was closed due to Covid at the time I rented the equipment! Another lie! Like I didn't interact with nobody in the store! If these are the new U-haul policies to treat the customers, next time I'll go to another rental company!

OCTAVIAN M. 
Rating:
5.0

Not so much check in and out steps

Camille G. 
Rating:
5.0

Great service

Deidra M. 
Rating:
4.0

Had trouble accessing the pick up my truck on the website, the man at the location said he could not help me & spent 20 minutes on hold to talk to a live person at uhaul. Once I spoke to someone it was taken care of but it's quite a process to actually pick up a truck & not happy to be doing someone's job & wasting my time. Truck was fine & suited my purpose

Melissa P. 
Rating:
5.0

Customer did not leave a comment.

KELLY T. 
Rating:
2.0

We paid for a dolly it was not on the truck

ryan W. 
Rating:
2.0

I spent more time in lot on the phone then driving. Not one person in that building could help me with check out nor check in. Stated do not know how. Need to do better or we will go elsewhere and not use UHaul at all.

Lynne H. 
Rating:
5.0

Customer did not leave a comment.

mercedes Z. 
Rating:
5.0

Customer did not leave a comment.

Dante B. 
Rating:
5.0

I would rather do face to face than using the contactless...way too many steps and the verification process was difficult when it wouldn't let you use the same phone number again...missed the call and couldn't have the call returned

Mike K. 
Rating:
5.0

Everything. I ordered a dolly & did not get it on the truck. This was a horrible inco nvenience for my when trying to move a washer & dryer with no help. I'm disabled & could hardly assist. The dolly would have helped with a queen size mattress set we picked up at a second location with no assist. Now the mattress is all scrapped on the side. The return process was insane. It took us 1/2 hour. The pick up process was mind boggling & confusing. Thought I had everything pre done for pick up & that was not the case. It took us 45 minutes to get the truck & made us 1/2 hour late for our pick up which angered the person waiting. Bad experience all the way around. And we got charged for the dolly!!!

Sharon P. 
Rating:
5.0

Customer did not leave a comment.

Keith J. 
Rating:
4.0

Pick up key box was not clearly located on front of building. Just a black box. Return key box of just yellow no signage either

Ronald R. 
Rating:
4.0

There isn't much anyone can do right now.. It's not Compass storage or U-,hauls fault. The process of taking all those pictures and waiting for verification was stressful.

Stephanie Z. 
Rating:
1.0

Location recognition didn't work. Wasted 2 hours

Jason E. 
Rating:
1.0

Very complicated to get the truck and returning it was even worse. No one there to assist you asshole when you call no one can do anything for you. Then they overcharge you because you can't figure out how to turn the vehicle back in on time

Krystal B. 
Rating:
2.0

The owner just peaked his head out the door when he saw us struggling to get the keys from lockbox. When we returned the vehicle no one was there to assist and had to make a complaint in order for our truck to get checked in. Anyone could have taken the truck on our contract and continued to drive with our miles, it wasn't checked in until I complained uhaul. Poor customer service. My husband and I have used uhaul for years and this was the worst!

Richard S. 
Rating:
5.0

My experience started off horrible. I scheduled a share vehicle to pick up from the St. Clair shores, MI location. Once I got there I was unable to get the vehicle. After waiting on hold for over 30 minutes. The representative was unable to change the reservation to a self pick up. She transferred me to the 24/7 share rep. Paul Reed, who was absolutely AMAZING!! Paul advises the location I was sent to was not a Share location. He found the nearest location (Compass Storage) which was about 15 minutes away. He stayed on the phone with me the entire ride and even managed to find a way to make me laugh a few times. He walked me step by step through the self serve process and stayed on the line until I was in the truck and pulled out of the drive way. Thank you Mr. Reed for all of your help and diligence. You were professional and maintained such a positive upbeat attitude! You “wow'd me and saved a future business for U-Haul. Keep up the “Gung-Ho” customer service!

Coffei P. 
Rating:
5.0

Using the app to check in was a pain in the butt. Would not recommend the app to anyone. Always use the human customer service representative.

Scott M. 
Rating:
5.0

Truck was grease on the inside had to wipe it down wipe bleach wipes before we could get in it.

Ronald Z. 
Rating:
3.0

Hate doing everything on line. Not tech savvy. Should offer other options. Hitch on the truck was extremely sharp. My husband and I both got nice gashes in outlet due to this.

Jeffrey A. 
Rating:
5.0

Customer did not leave a comment.

erika F. 
Rating:
1.0

As a uhaul employee I found it very unacceptable getting into a dirty uhaul. The front of the cab was not detailed, it looked like nothing had been wiped down, crumbs on the seats, candy (m&ms) rolling on the floor, the floor in the driver's and passenger seat were not swept and the bed of the truck was not swept out of leaves and dirt. The app would not let me click the upload feature when processing my rental. With covid-19 our locations still detail every uhaul received and take precautions measures for not only our safely but the safety of our customers, their families and whomever comes in contact with our equipment. I would not recommend this location to anyone. I know this uhaul could have not been cleaned with the seatbelts not being buckled and the uhaul signage in the windshield.

Jaclyn W. 
Rating:
5.0

Customer did not leave a comment.

Chilion C. 
Rating:
4.0

Received vehicle w low fuel and then charged for it

Kyle S. 
Rating:
5.0

I have used u haul quite a few time and have been very pleased. I do have to say this time the cab part of the truck was filthy.

John B. 
Rating:
1.0

Customer did not leave a comment.

Nicholas F. 
Rating:
1.0

I was over charged.and i want a refund.

john C. 
Rating:
5.0

I got charged for the dolly and didn't use it. It should be attached to the truck better because the ziptie broke when my son bumped it.

Suzannemarie M. 
Rating:
5.0

Customer did not leave a comment.

Carl S. 
Rating:
5.0

Customer did not leave a comment.

Brittaneyrose S. 
Rating:
5.0

Excellent customer service.

MARCELYN G. 
Rating:
5.0

Nothing, excellent experience, love the staff

lisa D. 
Rating:
5.0

No improvement is required. The lady at the desk was wonderful, helpful and professional. Easy process to rent and return. I will definitely be back.

Eric B. 
Rating:
5.0

Cheryl and her husband were very friendly, professional, and quick. The entire experience was smooth and hassle free. Thank you!!!

mark D. 
Rating:
1.0

Clerk in the store wasn't very helpful when it came to returning the truck we were there by 5:45 and she turned off the lights and went in the back because she didn't wanna check the truck back in

Pamela H. 
Rating:
1.0

Customer did not leave a comment.

kenny M. 
Rating:
5.0

Customer did not leave a comment.

Isidoromario T. 
Rating:
5.0

I was very satisfied no need for improvement

Jacquelyn P. 
Rating:
5.0

Customer did not leave a comment.

Darryl C. 
Rating:
5.0

Customer did not leave a comment.

Richard A B. 
Rating:
5.0

Keep up the wonderful work

SOPHIA A. 
Rating:
5.0

Excellent customer service!!

Rogergean B. 
Rating:
4.0

When I went to return my vehicle on Friday, my return time that I had set up the day prior was for 230, I arrived at 210 pm and found a closed sign up stating that the employee would return by 240 pm. I attempted to use the uhaul application but was unsuccessful so I contacted the customer service and was on the phone for about 10 minutes and they treated me poorly attemting to walk me through the app that wouldn't work and stating I returned the vehicle at 9 am after going back and forth discussing that I didn't return the vehicle at that time they finally agreed that I could leave the keys in the dropbox. I couldnt use the uhaul app since the vehicle was already "returned". I was over charged by over 350 dollars for my rental because the uhaul person checked in another rental as my rental, I was contacted within the hour of returning my uhaul and informed of the over charge. It took 3 days for the reimbursement and I was finally reimbursed as of yesterday, thankfully I had the money in my account. A very stressful way to end an already stressful moving experience.

rachel N. 
Rating:
5.0

Customer did not leave a comment.

domanik E. 
Rating:
1.0

uHaul should be ashamed to contract Compass Self Storage to rent out uHaul equipment. The person inside was very rude. When I informed him I was there to pickup my scheduled uHaul, he said I had to do everything on my phone and that he cannot help me. He specifically said “I am going to just sit here and watch you fail” After completing the online process was not working, it was stuck on “Awaiting Approval” which I'm pretty sure HE HAD TO APPROVE, he said I had to wait, and sometimes it takes as long as 45 minutes. After standing there awhile, he decided to help check out the truck for me by going on his computer. He was so unwilling to help me and rude the entire time, I've never felt so frustrated in my life. I've went to other uHaul locations and it was a breeze renting a truck.

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

michael U. 
Rating:
5.0

Cheryl Lemons made everything so easy!

Cortney G. 
Rating:
5.0

Customer did not leave a comment.

Joe D. 
Rating:
5.0

Customer did not leave a comment.

Jennifer W. 
Rating:
5.0

Customer did not leave a comment.

stacy P. 
Rating:
1.0

Uhaul My experience was unpleasant do to the carelessness of the U-hual traffic and or booking department. i had ordered a 17' for Saturday 17th 2019 and when i arrived at the pick up location, 32968 Groesbeck Hwy, Fraser, MI 48026, the truck was not present. I was very please by the staff of compass as they were able to get me a replacement truck. Unfortunately due in no part to compass we received the new truck 1 hour after my scheduled pick up time. The staff at compass put in a request with Uhaul for my 50 dollar guarantee. I have yet to receive any response from u haul regarding this matter. Please respond. William Stonehouse U-Haul Contract 27223550

William S. 
Rating:
3.0

Customer did not leave a comment.

Jordan H. 
Rating:
5.0

The owners could not have been more kind and helpful as we planned our move to close down my parents cottage up north!! Using the App was so simple to check out!!!

LISA B. 
Rating:
5.0

Easy to work with, truck was great. No issues!

Maureen M. 
Rating:
5.0

Everything was professionally done.

Cynda A. 
Rating:
5.0

Truck was available on the spur of the moment and Ric Lemon was FANTASTIC!!!

Darlene B. 
Rating:
5.0

Everything went as planed. Thank's

Nicholas E. 
Rating:
5.0

Very Clean location. Great customer service. The truck was clean. Easy pick up and drop off! Thank you Compass Self Storage!

Eric G. 
Rating:
4.0

There was no problem with the location, however, I had to use the uhaul app since my pick up time was before the building opened. It took about 25 mins for them to call an additional contact to verify information, it was a slow process which cut into my moving time.

Rene T. 
Rating:
2.0

Very brash and rushed customer.

Kelsie H. 
Rating:
5.0

Customer did not leave a comment.

Sebastian K. 
Rating:
5.0

Customer did not leave a comment.

Elona B. 
Rating:
5.0

Customer did not leave a comment.

Lenise W. 
Rating:
4.0

I feel that 99 cent a mile was too expensive for a 10ft box will not recommend this U-Haul place to anybody else too much money

MICHAEL F. 
Rating:
3.0

The next time that I call and set a fucking appointment and the 24 hr service and digital information of how the process works in picking up the truck isn't explained to me properly, I expect that person to be fired. That was bullshit. I have no issue with taking pictures and doing things on my iphone, but you had better goddamn well let me know while I'm setting the appointment. Also, don't set an appointment for when the fucking location is going to be closed and not inform the customer. I was confused for about 10 minutes and then the additional delay completely elongated this move into a much fucking longer project than it needed to be. All I can say is get your head out of your asses, you dumb motherfuckers.

Derek L. 
Rating:
5.0

Customer did not leave a comment.

Donna B. 
Rating:
5.0

Customer did not leave a comment.

Greg L. 
Rating:
4.0

Thanks for being opened on Sunday !

Douglas P. 
Rating:
5.0

UHAUL truck was clean, but it was raining during our move( of course) and we used the windshield wipers. They were so bad that we found we could "see" better without them!! Otherwise cool!!

Jennifer S. 
Rating:
5.0

Better signage

Bradley M. 
Rating:
5.0

Good experience. Staff was friendly and informative. Would definitely rent again from this location.

David M. 
Rating:
2.0

The person at Compass was less than friendly.

Kimberly B. 
Rating:
4.0

Customer did not leave a comment.

Vacera M. 
Rating:
5.0

The woman who helped me was incredible. She was so kind and helpful!

Melissa G. 
Rating:
5.0

Customer did not leave a comment.

Edward G. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

gregg G. 
Rating:
5.0

Customer did not leave a comment.

Courtnie Seppala S. 
Rating:
3.0

Card was billed but never got statement that was promised outside of truck was not cleaned and not left easy to get out of parking spot should have been left in open not between two other trucks .

patrick D. 
Rating:
5.0

Customer did not leave a comment.

Peggy J. 
Rating:
5.0

Great experience. Friendly and helpful.

Jessica S. 
Rating:
5.0

The process could not have been smoother. The proprietor was friendly and social.

THAD D. 
Rating:
5.0

Customer did not leave a comment.

Mark N. 
Rating:
3.0

Very compact spacing for parking.

Winter P. 
Rating:
5.0

Excellent service. Even called day before to confirm a couple questions he had

Allan M. 
Rating:
1.0

22/32 ??????????????????

Kevin K. 
Rating:
5.0

Not a complaint, only a comment. I needed a vehicle to simply pick up and move something from one location to another. I had the truck for about three hours. My final bill was about $78. I wish there were a way to pro-rate the usage of the truck. I certainly don't mind paying, but if I had kept it another 18 hours the price would have been the same.

Tim M. 
Rating:
5.0

We have used this location twice and everything went smoothly both times and the people who run this place were great to work with, and very nice.

Gina M. 
Rating:
5.0

Customer did not leave a comment.

REBECCA T. 
Rating:
4.0

Customer did not leave a comment.

Marcello T. 
Rating:
5.0

Have a step to get in the truck, please.

Nancy F. 
No reviews have been submitted for this location.

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