Woman at friend desk was very friendly and informative.
Lisa Green
Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The women was very rude and even said she had no idea . The van was dirty and smelled like drugs when I got it ,but charged me a fee cleaning. 0/10 for this location
Megan ElkoGood customer service.
Mark LunzWe had some issues with the “self-serve” option, but thankfully the office was open. The woman working was so nice and helpful.
Ryan VerbanicBetter parking options for returns, there were not many options when returning equipment to this location as they only have very limited parking available and several other uhauls trucks had been returned
Trayton RattayA very nice experience by a great team. Convenient was excellent. Equipment was very nice. Will use them again. Employees were very friendly and helpful.
Stephen NicolayThere was no air conditioning. I submitted a dispute for a full refund.
Jason WigginsEverything went well and the customer service by Austin was really good!
Jarrett TaylorGreat experience
Tod HerchenroetherPerfect as it is!
Mervyn NoyceOutstanding Service, Thank you U-Haul. I've been using U-Haul for over 49 years and never received less then excellent service,
Gary MukinaHad a pleasant experience here, no recommendations.
Jamie BucherI received a charge for fuel when I just came from the gas station and filled up the tank. The gas pump clicked. So I know it was full. Only drove 4 miles from the gas station to return it. The gentleman working said nothing to me when I acknowledged him that I was returning a truck. I handed him the keys and he said nothing. I asked if he needed anything else from me or if we could look over the truck. He said nothing, so I left. I should not be getting charged for fuel when the tank was full.
Angela FogelCould not get the rental return to operate. I ended up in hold for 45 minutes. Then we got charge $59+ for a $19 rental. NOT COOL !!!
Robert MillhoffDrop box issues. Could not get key in. Bad reception in area took 1/2 hour for approval.
Nicole WarnerNothing specifically. We used the phone app to rent and were a little confused initially. Overall things went well.
Paul SauersThe drivers seat needs replaced the vehicle has 82k on it and the seat is lop sided. Typical for a drivers seat because all the sliding out. Motor was strong for 82k and transmission worked well. The Uhaul decals need replaced on the box
Gregory BallayThe staff at Compass was friendly and provided clear instructions on picking up and returning the vehicle.
ANDREW BIELSKIThe people were great. They all displayed a real sense of caring. They were all fun to talk with. The truck was top notch and very clean. Made my move very easy. There actual location is awkward to get in and out of but that is just the geography of the land, which is out of their control.
John BenneseNice new truck, very clean, Rob at U-Haul is great.
Alan ChartrandYes, very convenient for my companies location. We always rented from U-Haul in Glenshaw PA, but this is much closer. Not much to do, service was great and vehicle ran well. Thank you...
Lynn LuntzOur original scheduled location did not have an available truck for us. We were forced to drive another 20 minutes to the new location. While I appreciated the sincere apology from customer service , this caused a slight delay in our plans
LISA GRAYBER