Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

I have. Rented a storage unit for 6 months and I rented out a 8 foot bed pickup truck for a week. All accommodations met.... my girl's sweetheart of a person. That works at compass 127 00 Walsingham road. She Deserves the ultimate raise( hear me - her boss).She's a beauty .she goes out of her way to provide excellent service when you need it the most !!! Thank you I believe her name is Alizaynieves Thank you Aliza All the best Brian Kozlowski

Rating:

5.0

Poor communication because I was told to go to another location to pickup the night before and wasn’t given the address on voice mail.

Rating:

5.0

The customer service was above and beyond her duty. Excellent help to me, thanks very much Largo U-haul

Rating:

5.0

Very friendly and helpful in person service when we picked up the van. We also enjoyed the flexibility of the after-hours drop off. We would definitely use this U-Haul location again.

Rating:

1.0

I requested 2 furniture dolly and only given 1. Back of the truck bed was very dirty

Rating:

5.0

Michelle was one of the best during this rental experience. She is knowledgeable in your products and really friendly, so much so that we rented a unit from her facility. Total focus on the customer and the customers needs.

Rating:

5.0

I didn't see enough rental equipment at this location. They definitely know your product and services and deserve to have more inventory !!!!!

Rating:

5.0

Michelle was a pleasure to work with. I would definitely use them again!

Rating:

5.0

The team is professional, efficient and pleasant. This is my go to location for Uhual rental.

Rating:

1.0

My reservation was moved AND THEN LOST from the location on Seminole Blvd and 102nd in pinellas county The facility was closed and I had to get a 2nd ride there and call the 24/7 line for HELP getting the truck I'd already paid $100 deposit for This thru my whole trip off schedule AND caused a "late/wrong drop off" fee of $163!! I WILL NEED THAT OVER CHARGE REFUNDED AS NONE OF THIS WAS MY FAULT Please have someone fix this error ON UHAULS FAULT immediately Thank you Xavier Morlock 727-288-8995

Rating:

5.0

Your staff was wonderful!

Rating:

1.0

First we were told by uhaul customer service that we had to do a after hour pickup at 7am and it took us 45min to go thru the app pick up requests. When all the time there was a employee inside the building that could have made things easier. THE TRUCK SMELLED LIKE SMOKE when my husband got in it and the entire reservation process (misinformation, reps not telling me the truth and the truck pick-up location changing 3 times ) my husband had no choice in taking the stinky truck and just sprayed febreeze. There also was NO dolly or furniture pads that we paid for in truck and had to drive to another U-Haul location to pick one up. We were told from the pickup location employee that she knew about it because someone had stolen it. But, no one at U-Haul called us to let us know nor did anything to make sure the dolly and pads that we paid for would be there at pickup time. They simply didn't care. Then I was charged 12.00 when the original quote said 6.00 for a dolly. And the pads were also a higher price.

Rating:

5.0

No room for improvement. Michelle was phenomenal.

Rating:

4.0

Michelle at Compass Storage saved the day. We had booked a 20ft truck and them were told we were going to have to pickup at an inconvenience location. Luckily once we got assigned a close pickup location, they did have one 20ft truck. Mark at the drop off spot was very professional and courteous as well.

Rating:

5.0

Just keep what you’re doing it was a great experience. Staff was extremely helpful and courteous.

Rating:

5.0

Everything worked as it should.

Rating:

5.0

Took half hour to check in. They at first said they didn’t have the 10’ truck-one sitting in lot, then they couldn’t find the key.

Rating:

5.0

Super friendly and helpful lady at the front desk. Easy rental and return

Rating:

5.0

Alison did great She went above and beyond

Rating:

4.0

Nothing, was very professional to the customers.

Rating:

5.0

I cannot recall her name, but the UHaul rep that I dealt with is fantastic. So congenial and with a great positive, smiley attitude. She's a winner.

Rating:

1.0

It took me two hours to get the car keys. The app isn't working!

Rating:

4.0

teach the location in Greensboro how to work like Compass.

Rating:

1.0

The gas tank was not accurate it stated a full tank when there was only 3/4 of a tank and we toook a picture of it. Once we brought it to their attention they never wan't to help us out and still charged me ab additional 55.48. Will never rent from them again

Rating:

5.0

I'm a repeat customer at this location because they're very friendly, answer all questions, and make everything painless!

Rating:

4.0

Mobile check in app froze while trying to take pictures of vehicle

Rating:

3.0

Thus order started at different location. Your app. Doesn't recognize the location. This is the second time this has happened. 1st time we did everything at the store. Today the store was closed. Customer service. Changed my transaction to this store. Now I had additional mileage charges, and was two hours delayed starting my move. I'll think twice about using Uhaul again. Being the biggest Doesn't make you the best

Rating:

4.0

The uhauls AC consistently went out whenever accelerating the vehicle making it miserable in this horrible Florida heat!

Rating:

5.0

Great service!!! Above and beyond

Rating:

5.0

Thx

Rating:

5.0

First time experience was not good but this time things were better. My truck was there and ready to go.

Rating:

5.0

best experience i ever had with uhaul - customer service agent was so helpful during our time of emergency. she definitely needs a raise!!

Rating:

1.0

You charged me $25 cleaning fee for not folding the blankets! Not Cool

Rating:

4.0

No drop off issues noted. Thank you

Rating:

5.0

Great customer service. Ms Stacy is great.

Rating:

3.0

Office was locked and no one was around.

Rating:

5.0

Wow - so helpful and friendly ! I dropped this off after moving to Florida and these folks should be part of the "welcome to Florida" committee - Thanks to them - I am glad I moved to Florida !!!

Rating:

5.0

The truck I used felt like the bottom was going to fall out. I no roads are bad but that was a little scary.

Rating:

5.0

Great customer service!

Rating:

5.0

Perfect easy very satisfied

Rating:

5.0

Great experience, easy online process, pickup, clean place, Michelle showed great customer service, she was very friendly and went out of her way to help in any possible way. I highly recommend anyone needing storage or rental truck, this Compass Storage is the place to go.10/10

Rating:

5.0

Stacey is great! Very personal and professional

Rating:

5.0

Stacey in the office could not have been more helpful. The rental experience was done quickly and efficiently and made the move easy to complete and I thank you for that.

Rating:

1.0

The worst customer service ever. Gave my reserved truck to someone else cand then lied about it.I had to drive miles further and pay more moneydue to the extra mileage because my reserc=ved truck was given to someone else. I also paid thre movers and additional hou each at $25/hour thanks to U-haul not caring one bit about their customer. The employee at the Walsingham location where I did get a truck was fantastic and honest. I will NEVER use U-haul again and will bad mouth the company to as many people as I can. I am embarrassed for U-haul. So utterly unprofessional and uncaring. The worst.

Rating:

4.0

Had an issue and the gentleman at the location was so kind and helpful. I don’t like that we asked someone for help and he just left us

Rating:

5.0

The pickup and drop off was easy, the staff was very professional, and the truck was well maintained. An excellent experience and I will definitely return to this location to rent again! My thanks to Stacy fot her assistance.

Rating:

5.0

I had an amazing experience renting a truck from this location. Stacey, your employee was very helpful, and professional. She explained everything clearly and answered all my questions. The truck was clean, well-maintained, and easy to drive. Thank you for all your help. 🙂

Rating:

5.0

The people in the office are amazing and super nice.

Rating:

5.0

My first experience using this service was very useful to me, the person who assisted me was very attentive and cordial, I am very satisfied

Rating:

5.0

The customer service was excellent, I wish I had gotten her name.

Rating:

5.0

Very quick in and out.

Rating:

5.0

Total equipment failure

Rating:

5.0

Just like the way it was. Great service!

Rating:

4.0

Other then a mirror loose it was a great rental very friendly customer service close ,nice location.

Rating:

1.0

I would not recommend UHaul to anyone. Everytime I try to use them I lose money, get charges for things and no one wants to reimburse me!! That's Bulls...!! Will not use them and will put it on FB and I am 67 so I know a lot of people!! Compass Storage people were nice but UHaul Customer Servuce sucks!!

Rating:

5.0

Very helpful, very very personable. Like dealing with a good friend with the person that worked there. I wish I could remember her name, but she was amazing!