Customer Reviews for Compass Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Compass Self Storage

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Yvonne W.
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Maybe, have a couple of different sized trucks available on location.

Edward M.
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Customer did not leave a comment.

Ryan H.
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Sam K.
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Connie Q.
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Jacque Y.
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I reserved 2 dozen pads and when I got there to pick up the truck and furniture pads, there were only 2 available. If I had known that I would have gone to another location to get the rental

Raymond H.
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patricia D.
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Mark D.
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Tracy E.
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Reserved a cargo van 1 mile from my house. Got a phone call stating the van was not available at that location, and they moved it to one 7 miles from our house. On the day of pick-up, I received a text that my van reservation was NOW located 20 miles from my house. While the staff were nice enough, the van was beat up. Dents, major scratches, a chip out of the windshield... If I had known on the front end that I'd have to drive 20 miles to/from the location for the van, I would have rented from Enterprise.

Richard D.
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We booked a truck at Compass Self Storage - 3 weeks before our move. The day before our move, U-Haul texted that our truck would be at Sell & Trade. Went to that location and truck was there with a lock on back door (not given a combination or notice it would be locked), business was closed with sign on door stating closed for renovation. Called phone listed on door and got an answering machine - left name & number and never heard from them. Later that day, we noticed Compass had a truck in their yard and Jennifer at Compass Self Storage allowed me to cancel first reservation and rent truck at Compass to complete my move. Jennifer was fantastic going out of her way to make our move go great. She gets 5 stars in our opinion.

Bria B.
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Sally K.
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Bridget H.
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Very nice and professional!! Quick and easy process! I will definitely refer others and come back for any of my moving needs!

Rick K.
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Brad C.
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Takeenan M.
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Ann H.
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They were very nice and helpful!

HAZEL H.
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Asked customer if they need other equipment

Sally K.
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I feel your service is excellent. I had excellent service and convenience.

Charity A.
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Michael V.
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Ken H.
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It would be a better experience if someone had cleaned the cab console; cupholders and door pockets.

Michael F.
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KIMBERLY H.
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Marie A.
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The back of the truck was clean but not the front beside that the experience was very positive.

Pamela H.
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David C.
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Kyle S.
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marlon P.
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The cargo van I rented was very dirty and had a potent smell of cow manure and mildew. The man who served me was very kind and helpful and I had no problems of any kind. The smell of the van was just unbearable.

mary M.
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Larry U.
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WILLIAM V.
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Awesome customer service!

Terry M.
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Paula C.
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Patricia E.
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Due to location of this particular Uhaul site it is a busy center on a corner lot of one of the main intersections in an ever growing city. This makes it a little more dangerous to enter and exit. However, it maintains a courteous and helpful staff at each point as I have consistently used this location.

David U.
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Thank you for requesting feedback. Two points that might be improved upon at least in my experience. The quotes cost of the rental proved to be less than what I actually paid for the rental. The fuel on the contract read half a tank when in reality it was less than half a tank. I returned the equipment with more than half a tank and there was no mention of a credit. Not a hige deal but if I brought the equipment back with the amount of fuel in the equipment that I received I guarantee I would have been penalized. Not cool.

AMBER D.
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Very nice lady who helped us

WILLIAM D.
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erin W.
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Krystal T.
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Jimmie R.
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Attendant should know how to instruct person who is renting how to operate the cargo door properly.

Sunni R.
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Stephanie A.
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gwyen M.
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linda B.
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hattie S.
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Gary C.
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Self driving vans (smiley face)

Stacey J.
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Steve G.
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karen G.
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The lady behind the counter was polite and professional. The extra $20 in fees and taxes were a bit of a surprise, but the only negative would be the overwhelming cigarette smoke as you entered the building - that would be the only reason not to return.

Jeffry R.
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Everything was great. The employee was very helpful. However the computer network had problems processing and printing my reservation.

Glynn L.
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Once again. Excellent service. The representative was helpful and answered all of my questions. She even helped me with renting a storage unit.

AHMAD M.
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Theodore W.
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Robert P.
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Glenn K.
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John I.
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Big thanks to Chris Hardwick made the process very simple and painless. We needed the truck a few extra days than expected and he arranged for all that as well. Thank you to Chris and I will recommend him/Compass Self Storage to anyone who asks.

Robert T.
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The 2 chains on the car dolly were too short and in the wrong place. It took me at least 30 minutes to get it detached so I could attach to the car and it was too short to make a secure connection. Please check your equipment before sending it out

DAN P.
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under construction, Tammy and Tom were very nice.

Timmohty C.
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Kevin at the location on Florida Blvd in Baton Rouge is the epitome of good business. He does business the way it should be done. Superb customer service. I would reccomend this location over any in the USA.

Randy B.
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Inside of truck needed cleaning as well as the drivers compartment. Had to sweep out back and wipe down the inside.

No reviews have been submitted for this location.

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