Customer Reviews for Compass Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Compass Self Storage

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Ryan H. on

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Sam K. on

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Connie Q. on

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Jacque Y. on

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I reserved 2 dozen pads and when I got there to pick up the truck and furniture pads, there were only 2 available. If I had known that I would have gone to another location to get the rental

Raymond H. on

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patricia D. on

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Mark D. on

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Tracy E. on

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Reserved a cargo van 1 mile from my house. Got a phone call stating the van was not available at that location, and they moved it to one 7 miles from our house. On the day of pick-up, I received a text that my van reservation was NOW located 20 miles from my house. While the staff were nice enough, the van was beat up. Dents, major scratches, a chip out of the windshield... If I had known on the front end that I'd have to drive 20 miles to/from the location for the van, I would have rented from Enterprise.

Richard D. on

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We booked a truck at Compass Self Storage - 3 weeks before our move. The day before our move, U-Haul texted that our truck would be at Sell & Trade. Went to that location and truck was there with a lock on back door (not given a combination or notice it would be locked), business was closed with sign on door stating closed for renovation. Called phone listed on door and got an answering machine - left name & number and never heard from them. Later that day, we noticed Compass had a truck in their yard and Jennifer at Compass Self Storage allowed me to cancel first reservation and rent truck at Compass to complete my move. Jennifer was fantastic going out of her way to make our move go great. She gets 5 stars in our opinion.

Bria B. on

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Sally K. on

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Bridget H. on

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Very nice and professional!! Quick and easy process! I will definitely refer others and come back for any of my moving needs!

Rick K. on

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Brad C. on

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Takeenan M. on

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Ann H. on

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They were very nice and helpful!

HAZEL H. on

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Asked customer if they need other equipment

Sally K. on

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I feel your service is excellent. I had excellent service and convenience.

Charity A. on

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Michael V. on

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Ken H. on

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It would be a better experience if someone had cleaned the cab console; cupholders and door pockets.

Michael F. on

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KIMBERLY H. on

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Marie A. on

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The back of the truck was clean but not the front beside that the experience was very positive.

Pamela H. on

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David C. on

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Kyle S. on

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marlon P. on

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The cargo van I rented was very dirty and had a potent smell of cow manure and mildew. The man who served me was very kind and helpful and I had no problems of any kind. The smell of the van was just unbearable.

mary M. on

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Larry U. on

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WILLIAM V. on

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Awesome customer service!

Terry M. on

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